Disgraceful. Like something you would see on Bar Rescue!
Visited on Friday 9/13 around 5 pm. Among the worst service I've encountered in quite some time. My wife and I drove 30+ minutes from Red Bank because a band we like was playing and we wanted to enjoy some food, drinks, and tunes while seated outdoors on the river, only to be treated like assholes (completely unprovoked) by the rude and discourteous staff. Almost everyone who works here seems completely miserable, and I suspect it must be the result of incompetent management who is either disrespectful to their staff or who doesn't care that they have staff who disrespect customers.
First, we were dismayed to learn the band we came to see was playing INSIDE, on a beautiful late summer early evening - but that's only the tip of the iceberg, and wouldn't even be a factor in this review had everything else gone well.
Next, we go inside, walk all the way to the front (after entering from the side/rear) to be "greeted" by a hostess who seemed slightly annoyed that someone was inconveniencing her by making her do her job. She seated us on the outside deck, sandwiched between two tables who had multiple small children. We went back inside a few minutes later and politely told the hostess we did not like our table and wanted to move down to the other end, closer to the outdoor bar area and not near so many small children. First, she argued that nobody was serving in that section, and after pointing out to her that was clearly not the case and there were multiple tables open, she continued to argue by telling us there would be kids no matter where we sat.
Frustrated, my wife finally said "never mind, we will sit at the outside bar, there's no kids at the bar, right?". We have nothing against children, but we wanted an adults night out and don't expect to have to deal with other people's loud children running around (when we didn't bring any children ourselves) when going to a place that operates in large part as a BAR and nightlife spot, and we are spending $200 on food and drinks. The least the hostess could have done was accommodate us when we told her where we wanted to be seated.
We proceeded over to the outside bar, where we sat down on stools with the sun beating down on us and club music blasting us out from the giant speakers on the stage behind us where live music should have been. After about ten minutes of being blatantly IGNORED by two seemingly angry bartenders (one who spent the whole time counting out money with the manager), we got up and left.
Unfortunately, we didn't have a sip, a bite, or hear a note so I can't review on the quality of food or drinks this time, but based on our most recent past visit, it was barely above mediocre. The pizza was decent but it's definitely not worth being disrespected. There are too many other great restaurants, bars and pizzerias in central NJ to put up with this nonsense. I would give zero stars if I could. Absolutely awful. read more