I cannot say enough great things about this local company! My husband and I have always wanted a hot tub and that time has finally come! My major concern about having a hot tub was ensuring that the chemicals/water remain balanced at all times since my husband and our son have sensitive skin (especially our son, he can break out in hives very quickly if his body doesn't like something).
Before purchasing our hot tub I reached out to this company to explain my concerns. The owners Everett and Loren are both very nice, friendly and professional. Everett was the one who assisted us through our process. He assured me that he could help me with all of our needs to make sure the water was always safe for my family. We set up a time for him to come to our home to balance the water the day after the hot tub arrived. He also suggested that I obtain everything I could need, chemical wise in case the water ever needed to be adjusted throughout the month in-between services. He walked me through everything that I needed to go get to keep up on chemicals from a day today perspective and what test kit to purchase. I know that this is not a normal request, I just need to be able to adjust my water every day to ensure I am never the reason why our son breaks out in hives. Everett also suggested another local business to obtain my supplies. He told me that he trusted them with his customers and they did not disappoint (All Clear Pool & Spa Supply on Elk Grove Florina and Bond, another review for them will happen shortly)! During my trip to the supply shop, I had a few additional questions and Everett answered my call and resolved my additional concerns while I was standing inside the store.
When Everett arrived at our home he was incredibly professional, nice and took his time to explain everything he was doing to us and why each part was important for our safety as well as the longevity of our hot tub. He answered all of our additional questions and helped put our minds at ease.
Everett has been back to our home since the initial visit to handle additional things for us and the company continues to amaze us with how responsive they are and how much they seem to care about their customers.
I want to point out that at this time, we are facing COVID - 19 and my family and I are social distancing at all times. Even during this time, River City Pool Pros are still servicing their customers and they are doing so correctly and safely. They came to our home yesterday to service everything and I asked that they knock on the door to let us know that they were here and that they then use the side gate to get access to what they needed to do. They did not have a problem with that and even when we had a discussion with them once they were in the backyard, they proactively kept their distance to keep everyone safe!
If you are in need of a company to service your pool or spa, please consider supporting this local business! At least request a quote, you will not be disappointed with their services or customer service!!!!!!
Thank you Everett and Loren for helping us! read more