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    Ritz on the Lake

    1.0 (1 review)

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    4 years ago

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    Railey Vacations

    Railey Vacations

    1.6(155 reviews)
    4.6 mi

    After a bad experiences a few years back, I decided to give Railey Vacations another try. I am glad…read morethat I did, as my most recent experience was much better than the others. I was more than happy to run to Yelp to provide an update to my previous review. Me and a group of friends and I stayed at one of Raileys newer properties, Wispering Rapids. This property was honestly one of the most amazing Deep Creek properties I have ever stayed in. The house was So new and so clean. You could just smell the newness and cleanliness of the property upon exiting. Definitely a breath of fresh air, as most of the other home in the area are in need of some updates. The house had a total of six bedrooms and all of the rooms had their own bathrooms! That's a rare find for these vacation homes. The living room, dining room and kitchen areas were massive, allowing everyone to engage with one another while we cooked our meals. The deck held a large hot tub, with a fireplace and plenty of comfortable seating which provided another large location for myself and my guests to socialize. My one gripe, I wish the team had did a better job with shoveling after the recent snowfall. The driveway, walkways and the porch had quite an accumulation of fallen snow, making it both difficult and scary to walk on. Other than that, this was a much better experience than the last.

    Beautiful house but very dissatisfied with the many issues we encountered. When we arrived, there…read morewas a white trash bag on the front porch. We assumed it was linens but we did not look. That bag stayed on the front porch for the duration of our stay. Then, right after we arrive, a man comes to the door and said he was expecting the owner as he was here to fix a few things. We were in the middle of unloading so we let him in. He was in the house about 30 minutes. We don't know what he repaired... We arrived New Years Eve and didn't try the hot tub that night as we celebrated New Years. The next morning we awakened to six inches of fresh snow and no snow shovel. We had to borrow a neighbors! After shoveling the path to the hot tub and clearing the front porch and some back deck space, another gentleman knocked on the door. This gentleman informed us he was there to drain, clean, and refill the hot tub. He said no one had cleaned it in a month and the water was green. So no hot tub that day or evening.... We then discover that two burners on the stove were malfunction and the garbage disposal didn't work. We tried to call the Property Management company, but they were closed because it is New Years Day. My stepson spent about an hour repairing the garbage disposal and found someone had put a screw in there. The next morning, we try to call the Property Management company again but after being on hold for a while, it pushed us to voicemail. We left a message and it took two hours to call us back. When we received the callback, we reported all the problems we encountered. She offered to send someone to repair the burners on the stove and we declined, choosing not to have a third service call in three days. She told us their company meets once a week to discuss renter issue and to determine if any compensation was appropriate. A week later, we were notified that we were not entitled to any recourse because we didn't open any work orders. There were two work orders processed while we were there and we self rescued the rest because we didn't want more strangers interrupting our family holiday. We will be back in Deep Creek next New Uears but will go back to AirBNB. By the way, I posted this same review a few days ago on the Raileys site and it disappeared. my review disappeared. I wonder how many other less than favorable reviews they have removed...on the Raileys site, this house only had five star reviews.

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    Railey Vacations
    Railey Vacations
    Railey Vacations

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    Taylor-Made Deep Creek Vacations - Stained sheet from toilet leak

    Taylor-Made Deep Creek Vacations

    2.4(157 reviews)
    4.6 mi

    Our family went through a tough year were we suffered some loss of those we loved. I wanted to have…read moremy family members to find a place where we all could gather and restore some togetherness and enjoy a long Easter Weekend with one another. I was lucky to find an awesome place Called Eagle on 7 managed by Taylor-Made Realtors. They not only made it easy for me to book, but the communication was superior to anything I ever experienced. The place was fabulous, kitchen was fully stocked, comfortable beds and plenty of things to do outdoors and indoors. It was awesome to watch the deer roam in the morning and great sunsets brushing up against the mountains. Many of my family members said it was the best Easter that they had in a long time. Thanks Taylor-Made for your help in making this happen. Chris L

    Found bed bugs on night 1! Thankfully we had not yet gotten on the bed or put any of our stuff on…read moreit, but this meant the room and bathroom were off limits ,although we needed it to accommodate our size group. Customer service was apologetic, but offered little solution for this huge (and disgusting) inconvenience. After many calls back and forth we did get an air mattress that we place in the dining room for the rest of the stay and offered a partial refund. The house also seemed like it had not been cleaned properly. The bedding and bathrooms had hair all over and some were stained. No paperwork has been received, so at this point, who knows if they will honor their word with the refund. Bed bugs aside, the house was in a quiet neighborhood and close to the lake.

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    Taylor-Made Deep Creek Vacations
    Taylor-Made Deep Creek Vacations
    Taylor-Made Deep Creek Vacations - Sheet stained from toilet leak

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    Sheet stained from toilet leak

    Ritz on the Lake - vacation_rentals - Updated May 2026

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