I am a Saint Paul home owner who needed a professional to look at basement structural issues, which…read morewere identified in the inspection report when we bought our house. Jon came by, was very polite, and gave an honest assessment of the situation. He indicated that none of the issues were urgent but did show me what to look for going forward along with a thorough explanation of how they would remedy sagging columns, failing girder, etc. This was accompanied by a writeup and plan picture. I would be confident in hiring SafeBasements if we need to get this work done in the future.

The crew from Safe Basements did Waterproofing on our…read morebasement. As well as installing a sump pump. They were fast and efficient and performed their duties well. In closing we were very happy with their services; they even worked on Saturday to complete the job in 2018.

Before you hire any Water Control company hire a plumber to make sure you really need drain tile…read more After we hired this company we still had seeping water issues. After they were called twice they finally told us we had a leaking pipe. In addition, an employee stole a cellphone and a FIT BIT watch from our home and damaged our egress window. They fixed the egress window. The owner was not very pleasant, made us feel like we were not telling the truth. My husband literally spent hours changing passwords and canceling credit cards since the cellphone contained sensitive information. A few days later through Google find my device we pinned the cellphone at this business location, we called the police and had to take time away from our work to retrieve our phone. We never retreived our FITBIT watch. It was a nightmare! The company apologized but the damage was done!! The job itself was OK.. our sump pump has not been running at all .. probably because we never needed the drain tile in the first place. Be on alert when you have strangers coming in your house!! Apologies are not good enough after what this company put us through!!

We have had a little water come into an unfinished part of our basement after every rainstorm since…read morewe moved in (almost a decade ago) and it's clear it had gone on for a long time before that. Obviously, it's something we want to fix. In 2023, we sought a quote from another company, Innovative Basement Authority (oh yiss we naming names). They sent a man out after a month, and with a week of preparatory emails insisting that all decisionmakers be present for the appointment and that it would take no less than 90 minutes. Their man went down in our basement for nearly an hour with a laser to take measurements by himself, then came back up and told us the bad news: it was a serious problem, it would cost $16,000 to install a complicated drainage system to resolve, there were no cheaper options that would solve the problem, if we didn't fix it soon it could cause serious foundation damage and maybe cost twice that much, but thank God he was able to offer us a series of (complicated) discounts and financing down to $11,000 as long as we signed immediately. We were only seeking a quote, as we had been clear about from the start, but the Innovative salesman was very aggressive and refused to take "maybe" for an answer. My wife was so upset by the very unpleasant experience that she refused to even consider getting another quote -- even from another company -- for several years, while I dealt with Innovative's continuing email and phone campaign ("special financing offer!") for the next six months. I was still worried about what the Innovative man said about the problem potentially getting much worse (and more expensive) in the near future, so, this year, I finally prevailed on my wife to let me get another quote, on condition that she be allowed to be at least ten miles away from the house at the time. I called Standard Water on a Wednesday. Without further ado, their man Todd was at our door the following Monday, and we almost got a Friday appointment. Todd, too, headed down the basement with a laser, but the contrast was like night and day. He didn't kick me out to take his measurements by himself, but had a conversation with me about the space, when it was built, and my concerns, then started explaining everything he was seeing. I am very dumb about homes (my talents lie elsewhere), and he was happy to explain... well, a very great deal about my own home to me, pointing out how the basement had likely developed over time, where the owners had punched a hole in the original foundation, and where the water was going. He made some suggestions about things I might do to mitigate the problem in the near-term, gently shot down some ignorant suggestions of my own, and advised me on how to prepare the space for full treatment (by Standard Water, of course) on my own time, saving me money. Todd also told me honestly that, no, my house was not going to fall over because of this isolated seepage, and that it poses no imminent threat to the rest of the house. Then he explained how Standard's solution would interact with our existing sump system, why it would greatly improve our existing radon system, and gave a couple different ideas for how he would suggest arranging things if we went ahead with the project, taking laser measurements as we talked. His quote: $5800, with a "June discount" down to $5500 if we made a decision in the next week (not on the spot). No pressure tactics, no nonsense, just a good conversation about the job and the bottom line. He was in and out in 30 minutes, not 90. One follow-up email thanked us for the opportunity to come into our home, and we've heard nothing since -- and with every day of silence that passes, Standard rises in my esteem. Partly as a result of Todd's honest answers to my questions (but mostly because, unrelatedly, our car got totaled and we need to replace it, so there goes all our money), we are not going forward with the project this year. However, we are eventually going to solve this water thing. When we do, there is no doubt in my mind we'll be calling Standard and nobody else. In the meantime, a nice review seemed like the least I could do in exchange for a lot of valuable information and even more valuable peace of mind.

Anthony B. was incredible! He was instrumental in getting my basement repaired and safe for my…read morefamily. He came to my home and spent a much time as I needed explaining the entire process, options, financing and follow-up maintenance. Then a team (Josh A., Jason C., and Blake C.) showed up to compete the work. They were respectful of my home and my time. They completed the work (installation of Intellibraces along two basement walls) in less than two days. My basement was left in great shape. They have me peace of mind that my home is now more stable and my family is more safe. I look forward to them returning to tighten the braces to further secure my walls. I would recommend this company and this team in particular and would be happy to hire them for future projects.

Company was communicative, the employees that came to our house were respectful of our house,…read moreplaced lots of covering on our floor to not damage main floor, work in the basement was done efficiently, quickly, and they were very thorough about explaining to us how the system worked. We are thrilled to have our basement issues resolved.

Grant and Mark did an awesome job. Arrived when they said they would. They did the work and…read moreanswered all my questions. More companies could take a lesson from these guys as to how customer service should be done!

We've spent nearly $40k on "fixing" our deck footings, and they actually made our deck worse. It's…read morenot level. They don't seem to know what they are doing, because when we had them come back to look at our concerns, they THEN came up with more "problems" we needed to spend more money on for them to fix. I feel like they didn't look at the scope of the situation from the beginning, and they have only made the situation worse. They did agree to attempt to fix two of the helical structures that are under warranty, but I honestly am worried that it's going to cause something else to break. The level of stress this has caused is off the charts, not to mention destroying our yard in the process.

No complaints. Great job. It's an interesting process to watch. John is a really nice guy and is…read morevery professional.

Leaking, again, and nobody will call you back or answer the phone. Very prompt earning my business.read more

Good effort to try and sell me a $10k internal drainage system that required me to remove all the…read more finishings in my basement, as well as my fireplace. They didn't bother to investigate the actual source my water damage, just assumed what it was...so I did it myself by removing a portion of drywall, investigating walls, looking at my building plans, confirming with neighbors. Turns out there is already is an internal system installed that just needs minimal repairing. Very disappointed that I would've spent this much on something I didn't actually need! But hey, I'm a girl so why not try Supposedly they're doing other work in the neighborhood, yeah right...

I am a fan and I am still living in my house because of the great work done by CBS of Minnesota. I…read morehave bowing walls in my basement and the first layer of brick is not only sheared but powdered into white sand. They came in with steal beams and braced the walls and added a three motor " Triple safe" trap system. This home has some huge problems and we called to deal with this problem around 2007, or so, and those problems have not gone away, but they have been held at bay by a company I still support. Thank you for taking the time to read this.