Avoid this CVS pharmacy location if at all possible! This pharmacy is constantly understaffed, and…read morethe few staff they do have are astonishingly rude and incompetent. Prescriptions are filled inaccurately or not completed despite getting ready for pickup text message. The wait times (both in store and in drive thru) are incredibly long, you can expect to wait about 30-45 minutes no matter the time of day. There is about a 50% chance your medication will not be in stock, and will be at least a week or more for them to get it back in stock. This location always closes early (usually 10-20 minutes earlier than posted closing time). These are just the tip of the iceberg when it comes to unsatisfactory service at this CVS location. Do yourself a favor and choose laterally any other pharmacy to do your business at.

Horrible customer service. Disinterested staff. Empty waiting area but they force you to go out and…read morewait in your car in the 100 yard drive through line where they only have to serve one customer at a time - but they still take forever to service each customer Every time I have to go to this CVS it's a different variety of bad experience ! This CVS is the poster child for the decline of customer service. If anyone is "managing" the CVS they should be ashamed of themselves !!!!!!!

Today 4/2/20 I walked into CVS on Main St. Concord and saw that the clerks behind the counter in…read morethe front of the store were not provided protection from the virus from customers. A line on the floor was ignored and no plexiglass partition was offer to protect the clerks. A small table was used with a hardly visable sign asking people to stand back 6' due to the virus. I asked the clerk why CVS did not have barriers to protect their clerks and the customers. I was told they were arriving next week. So CVS can't spend an extra $50-$100. for shipping to get these into their store to protect their employees and customers. Shameful. I won't be shopping at CVS until this virus is gone. I'll spend my $50 to $100 at another store. If CVS management, those regional managers, can't protect their employees and customers it shows no respect. Shame on CVS. Not sure why customers would go to CVS when they can go elsewhere and be protected. The management forgets, one covid-19 case linked within the store will likely close the store. That will get CVS attentiion. If it doesn't a class action law suit will.

sometimes you just want something refreshing... like ice cream on a hot brownie! i had myself that…read morehot brownie but no ice cream. but what do you know, there happened to be a handy dandy cvs nearby. i had to choose between the generic cookie dough brand and the ben & jerrys. went for the cheaper generic one and got an extra dollar off as well as more chocolate chunk for my buck! god bless this cvs, you make this cat purr like no other!

The pharmacy is great here. They are efficient at both filling my scripts and processing me at pick…read moreup. The one time I had to talk to a pharmacist she was very helpful. Items for the non-drug part are a different story. Lots of empty shelves, but still a nice place to stop for your pharmacy needs.

The Concord State Street store's Pharmacy is terrible. Prescriptions are never ready in a…read morereasonable time and are always "20 minutes" when it is usually a lot longer. Even my Doctor suggested I use CVS instead of this particular Concord Rite Aid.

Where to start? If you are going to remodel your store, at least have the correct signage for the…read moreproduct in the aisles. I was in this Concord NH store of a 1/2 hour and could not find any items I was looking for. Empty shelves, items on pallets, no help available, and most customers walking around like zombies cursing good old Wally World. I Know you really do not care about customer service and your world is all about the bottom line, (and I get that), but it would have been smarter to shut down and remodel for 2-3 weeks instead of a, what 1-2-month. cluster ****. Just disgraceful. I will not be back. Oh, one other thing. A couple of billion dollar a year company and you have the worst shopping carts of any store. Stop being so cheap in these areas.

So I walk up to the customer service desk as I have a return to bring in and I start the return and…read moreI have four items that I want to buy so I start to put them up on the counter and I say can I just pay for these here real quick and she looks at me with a really horrible attitude and says we are not supposed to do that here so I literally had to do my return there at the customer service desk where it says Our goal is to satisfy the customer and we're happy to help and I had to go stand in another line to get the rest of the service I needed not to mention all registers that are open are being run by elderly while the young workers are just standing around The absolute worst Walmart I have ever ever ever dealt with

I can't count the number of times I have received text messages, or in one case an actual phone…read morecall, where I was told my prescription was ready, only to arrive hours later and be told it's not ready yet. It's incredibly frustrating, especially the line is always so long. So you stand in line for 10-15 minutes just for them to tell you it was a mistake and you have to wait or come back again. I also see it happening to others in line. I don't know if they have some sort of quota that they need to hit, so they're clicking that it's complete when it's not, but it is super frustrating and really bad customer service.

some employees are kind enough but i can't say that for everyone there. i got screamed at in there…read moreby a smelly barefoot woman who claimed i was looking at her wrong (i wasn't looking at her until she started yelling) and medicine takes wicked long and i feel bad for the employees

They are fast and pleasant! Friendly and conscious, rare today at one pharmacies! Nice to deal with…read morepleasant people.

Excellent Service!! I have been going to Walmart Pharmacy for 3 months now and have had a positive…read moreexperience each time. I had picked up an expensive medication yesterday that my insurance does not cover. The Pharmacy Technician (Cathy) was very helpful, and she recommended that I search online for a coupon for this particular medication. It turns out she was correct, and it saved me hundreds of dollars on this (1) prescription. Even the pharmacist asked me if I was being taken care of when he walked by. It was nice to see that there is a Pharmacy that cares like that. I can't thank you enough for taking the time to help me like you did. A Loyal and Grateful Customer, Kim D.