Avoid this CVS pharmacy location if at all possible! This pharmacy is constantly understaffed, and…read morethe few staff they do have are astonishingly rude and incompetent. Prescriptions are filled inaccurately or not completed despite getting ready for pickup text message. The wait times (both in store and in drive thru) are incredibly long, you can expect to wait about 30-45 minutes no matter the time of day. There is about a 50% chance your medication will not be in stock, and will be at least a week or more for them to get it back in stock. This location always closes early (usually 10-20 minutes earlier than posted closing time). These are just the tip of the iceberg when it comes to unsatisfactory service at this CVS location. Do yourself a favor and choose laterally any other pharmacy to do your business at.

Horrible customer service. Disinterested staff. Empty waiting area but they force you to go out and…read morewait in your car in the 100 yard drive through line where they only have to serve one customer at a time - but they still take forever to service each customer Every time I have to go to this CVS it's a different variety of bad experience ! This CVS is the poster child for the decline of customer service. If anyone is "managing" the CVS they should be ashamed of themselves !!!!!!!

Today 4/2/20 I walked into CVS on Main St. Concord and saw that the clerks behind the counter in…read morethe front of the store were not provided protection from the virus from customers. A line on the floor was ignored and no plexiglass partition was offer to protect the clerks. A small table was used with a hardly visable sign asking people to stand back 6' due to the virus. I asked the clerk why CVS did not have barriers to protect their clerks and the customers. I was told they were arriving next week. So CVS can't spend an extra $50-$100. for shipping to get these into their store to protect their employees and customers. Shameful. I won't be shopping at CVS until this virus is gone. I'll spend my $50 to $100 at another store. If CVS management, those regional managers, can't protect their employees and customers it shows no respect. Shame on CVS. Not sure why customers would go to CVS when they can go elsewhere and be protected. The management forgets, one covid-19 case linked within the store will likely close the store. That will get CVS attentiion. If it doesn't a class action law suit will.

sometimes you just want something refreshing... like ice cream on a hot brownie! i had myself that…read morehot brownie but no ice cream. but what do you know, there happened to be a handy dandy cvs nearby. i had to choose between the generic cookie dough brand and the ben & jerrys. went for the cheaper generic one and got an extra dollar off as well as more chocolate chunk for my buck! god bless this cvs, you make this cat purr like no other!

This morning I had the pleasure of dealing with one of your associates. She is so pleasant and…read moreprofessional. I have forgotten her name but she answers the phone in a cheerful and polished manner. She immediately helped me with my problem and I'm all set. It is a rare occurrence to converse with a person like this. I think that they are few and far between; but you have a real gem. Thank you for taking the time to read this and please praise your employee(s) for me.

I'm new to the area and have recently been seen by my new physician who prescribed me medication…read more Walmart is unable to fill the medication as the rx is on backorder by the manufacturer and Walmart could give me no idea when it would be filled. I called this pharmacy hoping with it being local, they may have stock of my medication. Apparently, theyre unable to give out any information unless my prescription was already with them. So i would need to waste my time AGAIN and just hope they had the rx as its already been 3 days without it. Very disappointed as I did call 3 other pharmacies in the area and they were able to tell me if they were out or not. I will definitely not be using this pharmacy now.

Drove an hour to pick up Christmas gifts from an Amazon locker and the store was supposed to close…read moreat 10pm (according to the store website and posted hours). I arrived at 5:55pm but they wouldn't let me in saying they were closing at 6pm and their clocks showed it was already past that time. Even after I showed them the time on my phone and told them I drove an hour to pick up Christmas gifts. You've got to be kidding me!!! What a bunch of brain-dead employees!!! Glad I drove 2 hours for nothing so they could clock out of their shift 5 mins earlier!!!

I love this pharmacy I stopped going to CVS on 4 Hall Street in Concord because I was tired of…read morewaiting 30 minutes in line to pick up my prescriptions. I switched months ago and could not be happier. Great staff, never a line, friend and fast service.

Outstanding Pharmacists. Always find time to pleasantly answer questions and help you find best…read morevalue. Immunizations easy to schedule. The Pharmacist and Pharmacy Assistants are phenomenal

Super friendly and attentive to individual needs. Very knowledgeable and cautious of privacy.read more

This pharmacy has become shockingly unprofessional, and today's experience was the breaking point…read more I am genuinely stunned by how consistently poor the customer service is -- especially from the especially rude cashier, Jackie -- and even more stunned that the owners clearly know about it, based on the many reviews describing the exact same behavior. I needed my doctor's office to release a prescription in the system. Jackie told me to call back once it was fixed. I did exactly that... and was hung up on. I assumed it was a mistake, so I called again -- only to have the phone picked up and immediately hung up. This happened five times in a row. When she finally answered, I asked why she would do that. Her response: "I don't know." I told her I would be escalating the issue and she replied, calmly and flatly, "Ok, go ahead." No concern, no apology, no sense of accountability. The attitude was honestly bizarre -- as if she knows there will be no consequences. After reading other reviews going back years, it seems this is a pattern, not an exception. It is shocking that a pharmacy -- where professionalism matters -- is allowing this to continue. I've used this pharmacy on and off for 30 years, and the decline in the last few years has been dramatic. The reported owner, Charlie, has also never returned a call in my experience. At this point, it's hard to understand how the business is being run at all.

Avoid this place at all costs. The owner is particularly unprofessional and unsympathetic to the…read moreneeds to both his employees and customer base. This attitude ripples down through the entire staff.

People are friendly here, but the pharmacy is overwhelmed since rite aid shut down. The lines can…read morebe long, but they are always great about answering my questions and warning me about interactions

If I could give negative stars I would! I have worked with Walgreens throughout the country and…read morethis is by FAR the absolute worst pharmacy in the country! They accused both my husband and I of lying, when they were looking at the wrong screen. They kept me on hold for over 40 minutes, my doctor sent in a script at noon yesterday with a rush because I am out of meds and it will not be done until after 4:00 as they have to have it delivered. This store has caused me so much disturbance that I will be changing all of my meds to another pharmacy as well as my husband's. My friends are also moving theirs as well, No one in the store seems to have a clue about anything and they have an excuse that points to you every time. NO MORE WALGREENS for me.

The pharmacy is great here. They are efficient at both filling my scripts and processing me at pick…read moreup. The one time I had to talk to a pharmacist she was very helpful. Items for the non-drug part are a different story. Lots of empty shelves, but still a nice place to stop for your pharmacy needs.

The Concord State Street store's Pharmacy is terrible. Prescriptions are never ready in a…read morereasonable time and are always "20 minutes" when it is usually a lot longer. Even my Doctor suggested I use CVS instead of this particular Concord Rite Aid.

Where to start? If you are going to remodel your store, at least have the correct signage for the…read moreproduct in the aisles. I was in this Concord NH store of a 1/2 hour and could not find any items I was looking for. Empty shelves, items on pallets, no help available, and most customers walking around like zombies cursing good old Wally World. I Know you really do not care about customer service and your world is all about the bottom line, (and I get that), but it would have been smarter to shut down and remodel for 2-3 weeks instead of a, what 1-2-month. cluster ****. Just disgraceful. I will not be back. Oh, one other thing. A couple of billion dollar a year company and you have the worst shopping carts of any store. Stop being so cheap in these areas.

So I walk up to the customer service desk as I have a return to bring in and I start the return and…read moreI have four items that I want to buy so I start to put them up on the counter and I say can I just pay for these here real quick and she looks at me with a really horrible attitude and says we are not supposed to do that here so I literally had to do my return there at the customer service desk where it says Our goal is to satisfy the customer and we're happy to help and I had to go stand in another line to get the rest of the service I needed not to mention all registers that are open are being run by elderly while the young workers are just standing around The absolute worst Walmart I have ever ever ever dealt with