The bougiest rite aid I've ever been to! I love all the selections. It's clean and there's a coffee bean inside with the ice cream. There's also a patio where you can enjoy late night ice cream or coffee. They were a bit understaffed so the employee helping us was overworked and cranky. However most of the other employees including security officer was friendly and kind. I will definitely frequent this drugstore. They have their own parking lot and provide validation. read more

See all

The pharmacy is "under manned" every effing day. The management should be fired. One pharmacist for thousands of prescriptions per day ... no wonder new hires are there weekly, and then gone the next. They absolutely REFUSE to answer the phone. I rang them, was put on hold, I drove over, stood in line, came to the front and watched the face of the counter person make the same excuse as always " Under manned". Forget it, Beverly Hills is teaming with little pharmacies. I quit. ... read more

25+ mins on hold with pharmacy about filling elderly parent's medical prescription. I would do it with riteAid online if there was an easy option. Thought Rite aid would be better than CVS. I was wrong . I will be switching to Amazon online pharmacy. read more

No wonder Rite Aid is closing locations and the average rating for this location is 2 1/2 stars. Many technicians and pharmacists are rude or bordering rude, slow and unmotivated. Today was the last straw, it took unnecessary long , the tech was slow and was not responsive. Among other unacceptable service: the tech returned to me the Perscription for my moms DEXCOM, saying that "the insurance denied". Today, I found out that all the tech needed to do is to fax the Perscription to Diabetic Testing Supply Co, and Medicare would cover it. The other day, when I brought the prescription, I had another tech say, "so many"...to which I replied, "it's a good thing, more business for you"...to which she replied "I don't care". That about sums it up. I guess she doesn't care -- until her Rite aid location closes -- and she is out of a job. Will be sure look for another pharmacist! read more

I went to Rite Aid with my boyfriend to get Rapid Antigen test ,which is OTC They wrote down the name and after 45 minutes it still so inconsiderate and annoying to not to taking care of us After asking back and forth finally they gave the test and they didn't even bother to say something for this much waiting Moreover,they didn't have any costumer in line,I think no one should go to them any chain pharmacy because of their bad service,they don't care about patients at all read more

I'm standing in the store, and asking the manager if they have a product in stock and he tells me he can't check the system for it, so I go on the store website and it said available to pick up when ordered online, and so I show him the product and they have it in stock, but I can't find it in the store and if he could please help me find it. He refuses and doesn't even try. I didn't want to open an account with them, and now I understand why Artificial Intelligence will soon take over. read more

The worse Pharmacy. Calling them takes forever not getting any answer form them. Leaving them a voice message they deny not getting the voice at all. read more

Terrible pharmacy!!! 2-3 hours waiting for prescription. It's never ready and the lines are out the door. Ridiculous how they treat people. Hire capable individuals to work the pharmacy. It's a shit show. Not trained at all. read more

Healthcare Horror Story Pretend: You're now as old or older than your parents. Your income is fixed, like no disposable dollars for frivolous stuff; groceries might be a problem. Medicare arbitrarily, or so it seems, changes "the rules" and the price of your life saving drug(s) skyrockets. You turn to a mail order pharmacy to save a few bucks then they get bought out and your prescription, the life saving one(s), is/are lost in transition, translation, as the new company's clueless and their customer service reps, although respectful, don't speak English very well. Yesterday: That's exactly what happened to my friend, my neighbor. Out of meds, where missing a dose could be fatal, we turned to Rite Aid where she still fills a few prescriptions. Enter saintly pharmacist who provided an interim supply until this mess can be straightened out overseas. I regret I didn't get his name through my tears. Yes, I had an in-store-tissue-required-major-meltdown, cried all the way on the walk home...that's how critical his act of professionalism and kindness was... Thank you Rite Aid! Epilogue: Store is not without its flaws but pharmacy service yesterday was five star! read more

This has got to be the fanciest Rite Aid I've seen. The ice cream station is definitely fancier than usual with a small seating area, an outdoor patio seating and a water station with complementary cups. This Rite Aid is also probably the only convenient place to find a public restroom if you're only driving through the area. This Rite Aid also has a private parking lot. read more

This is the absolute worst location EVER. On multiple occasions I've been stuck on hold trying to just speak to someone for OVER an hour. And the funny thing is they actually never answer. Then when you go in person you have to wait at least 30 minutes just to pick anything up or be seen. read more

I came here with my daughter for an appointment for a vaccine for my granddaughter. First impression is that the store is spacious and clean. It was easy to park. There was a long line at the pharmacy and it was obvious that they were seriously understaffed. After waiting for about 15 minutes (as signs indicated) at the drop off counter without anyone acknowledging that we were there, I moved to the pickup line, while my daughter stayed at the drop off, filling out the form for vaccinations which was also indicated on the signage. Another 10+ minute wait before reaching the counter where the clerk snapped at us for being in the wrong line. We told her that we had waited at the drop off line but no one had come over. We handed her the completed form and she again snapped telling us that it didn't need to be completed. She finally confirmed the appointment and told us to move to seating to wait. We were finally called back for the vaccine about 40 minutes after the appointment time. The person who administered the vaccine was friendly and professional. We then moved to the ice cream counter as we had told my granddaughter that she could have an ice cream after her vaccine. After waiting for about 5 minutes with some other customers we went to a cashier to ask for help. She didn't bother to look up at us, just said that the ice cream counter was closed. I suggested that they post a sign as there were several people waiting there. She said that there was a sign. I told her that there obviously was not considering the number of people waiting to be helped. She finally looked up and over towards the counter and just shrugged and turned away. We decided to use the restroom before leaving. Disgusting!! There was trash all over the floor and it stunk of urine. Finally leaving and notice that the person in front of us trying to exit the parking lot was having trouble getting the machine to read her ticket. There was also a line of 3-4 cars having trouble getting a ticket to enter the lot. There was no attendant but obviously supposed to be one. After a few more minutes with more cars backing up in each line, my daughter ran back into the store to get some help. She told a person at the counter that the lot gates weren't working and that there was a line of cars waiting to get in/out. The clerk said that there was supposed be be an attendant and just walked away. As my daughter came back out of the store, an attendant (with a friend) finally came strolling up. She was carrying a shopping bag and seemed completely unfazed by the line of cars at both gates. Needless to say, we will not be returning. read more

I grew up in this town and this is the Rite Aid I've been to throughout the years. Points of interest/my thoughts: 1. In high school we called this Club Rite Aid because we would loiter there. We thought we were cool (we were not that cool). 2. Leon. He is by far the coolest employee there and he still remembers me from 8 years ago when I first had him as a cashier at Rite Aid. Nicest and friendliest guy. 3. Ice cream. Thrifty ice cream is the bomb dot com. It's cheap and wonderful and slightly nostalgic. My favorite question to ask anyone is: what's the lowest price you remember one scoop being? This is obviously how I age people. 4. Pharmacy. I mean occasionally I'll get a rude cashier/pharm tech, but I'm understanding to how much volume they get per day. I'm pretty patient though, but they have always been helpful. 5. They somehow always have what I need whether it be cold medicine or candy. It's a one stop shop. 6. They have hassle free parking which is epic in a congested area like where it is situated. 7. Celeb watch. Best celeb I've seen there is Sylvester Stallone. "Adrienne!" read more

Rite Aid - Thrifty Ice Cream FTW - Drugstores Near Me - Beverly Hills, California

If you can use any other pharmacy, do it! I have never seen a business that is so incompetent. The pharmacist called me and verified all information. He started that all education was ready. I arrived 30 minutes later and was told that my prescription would be ready in 30-45 minutes. So frustrating when I was in serious pain. read more

I love this store, but you can't not have someone watching and serving customers at the Thrifty counter just because it's a Sunday. What a shame. read more

This is the worst pharmacy I've ever been to. The customer service is terrible. They treat you like a third-class citizen. They don't respond to you when you have questions. They don't have my insurance card on file. Instead of asking me for it, they make me wait for an hour without letting me know why. When I asked them what's wrong, then they basically screamed at me to shut up. read more

One star because YELP won't accept No Stars. I had a generic prescription sent by my Dr and the cost was stupidly high at Rite Aid. Same drug (Propecia), same quantity (90) pills, cost $14.01 at Costco and only $201.00 MORE at Rite Aid. That's right, $215.00 at Rite Aid and $14.01 at Costco. No stars for obvious reasons. read more

I'm kind of sad to see this Rite Aid with mediocre-low reviews. I normally don't review chained businesses, but I had to give a shout out to this Rite Aid! Here's why this should be your go to Rite Aid if you're in this area. It's also one of the biggest one's I've seen, so you're sure to find whatever you need here! PARKING: Free! As long as you get it validated. And there's parking LEVELS available underneath the store. It's nice not to have to worry about parallel street parking or having wars for spots with others when all you're trying to do is pick up a subscription from the pharmacy. NEWLY RENOVATED: Seriously, a nice improvement! I mean...they had big flat screen tvs added in to show a waterfall effect on the top of the wall... that's Beverly Hills for you haha! THRIFTY & COFFEE BEAN: I'm a sucker for Coffee Bean, so there's a win from me. AND I truly feel that the staff at thrifty ice cream here always gives jumbo scoops compared to all the others. Major fist pump after every purchase of ice cream from me!! STAFF: Every time I need help finding anything, everyone there has been super sweet and helpful! You'd think them being open 24 hours would bring in a lot of grouchy employers, but I've found the complete opposite here! Shoutout to the employee named John! He's been the most helpful and friendliest thus far. read more

Worst pharmacy ever !!!! They told me wait 30 minutes and I was waiting an hour for them to call my name and they didn't. When I approached the pharmacist 2 times she didn't say it was ready. I said I'm waiting. Finally again I approached and she said oh yes it's ready you have to wait in line!!!! Waste of an evening. Disorganized and now they can't find it !!! Waiting at the window and still can't locate it. read more

Oh my God! I really love this rite aid for the fact that the pharmacy counter is actually open 24 seven. There need to be like 1 million of these all over Los Angeles. I ended up having to go to the emergency room on a Saturday night because of pinkeye. And I was racking my brain on how to get my prescription filled. So I did a yelp search and found this place. I really think it's the only 24 hour counter that's open. You will see other listings of 24 hour pharmacies but it's really just Store that's open and there is no pharmacist on site filling prescriptions. This place is a total lifesaver and parking is free for like the first hour. It's also in Beverly Hills so it wasn't too far from me. Love love love this place. And the staff was really nice and helpful. I hope I never have to use this place again but I'm glad to know that it's here. read more

Rite Aid - Drugstores Near Me - Beverly Hills, California

Just come in and check this place out!! It's bright and everything is neatly stacked. 24 hours so you can come as you please at any hour. Pharmacy can get busy at times but hey, it 24/7 ok?!!. Ice cream is awesome here!! Peace out...I love this RA and you will too! read more

See all

I have used this pharmacy for nearly 20 years and continually amazed by the horrible service they provide. It does not matter if dropping off or picking up the lines are always long, they are not helpful and many times even after my dr office says the submitted prescriptions cannot find them. Someone needs to observe the system and figure out a way to improve. The next time i dropped off a prescription. told 20 min came back 45 told not ready 10 more min. Ugh they never get it right. read more

The pharmacy here is extremely unprofessional. Either more staff is needed to accommodate the customers or they need to figure out a new system that gives patients the medication they need without being told that it will be ready in 30 minutes and then going up to the register an HOUR later because they didn't call your name yet to get ATTITUDE for something THEY HAD FORGOTTEN ABOUT. Seriously? Management is seriously required to make this place efficient. ------------- This is the second time I've experienced the poor quality service from Rite Aid's pharmacy! I don't know how many complaints they need or want to have in order to change their operations but something needs to be done!! It shouldn't take two rounds of calling begging the front cashiers to go back there and ask them to pick up the phone. It takes forever for them to pick up IF THEY DO. Second - they need a quicker system to get your medicine to you when they say it will be ready. If you tell someone a time, stick by it. Truly the most unprofessional pharmacy I've ever been to. If it wasn't for the location being the closest to me I would never come back (as I'm sure is the case for everyone else who goes and experiences this). Once again I stick by my original statement that SOMETHING NEEDS TO BE DONE. New management, team meetings, whatever it may be but this unprofessional behavior is appalling and MUST be fixed!!! read more

I love coming to this Rite Aid Pharmacy. I have always had my prescriptions filled in an appropriate manner and have been assisted with great customer service. The staff is very caring and the pharmacist, Kaitlyn, is always very approachable when I have any medication concerns/questions. She is extremely knowledgeable and makes sure that all concerns are addressed with her customers before they leave. read more

The worst Rite Aid pharmacy I have ever been to. The wait times are often two hours long and the manager does not care. There will be six pharmacists in the back talking and only one person at the register. Surprised that such a nice location is so bad. Rite Aid on Fairfax and Sunset wayyyy better. The only good part is that it is kind of funny watching the rich people in line get mad because they have never waited in line long for anything in a while. read more

Terrible customer service at the pharmacy. If you like waiting for long periods of time to find out they can't even fill your prescription, you'll enjoy your visit. Long lines and poor communication skills. I recommend going somewhere less busy. read more

The Cannon rite aid pharmacy is the worst pharmacy on the Western Hemisphere. I say this as a physician in the area for 30 years. And a resident and client of the store for 40 years. The only reason it's in business is it's location of convenience. But that's where the convenience ends! read more

The worse Pharmacy. Never have enough staff, the line is long and Pharmacy staff is playing busy in the back. They don't have the courtesy to stop filling the five thousand prescription they don't have staff to ring up! Unfortunately i have never learned my lesson, this place has been this way for 25years. They once gave my daughter a heart medication pill instead of her prescription. They really need to figure out what they are doing and consumers should stop coming here. Horrible. read more

What I like about this drug store Location The new make over is very pleasing Selection of product and size of the store Thrifty ice cream case Plenty of parking What I don't like The cashiers seem to be miserable The pharmacy at times can be in disarray Their prices are not so great read more

Yes, a life-saver when you need a little holiday help. No wrapping paper, but with presents ready just sitting around looking nervously like they're going to arrive undressed - it was time for action! Found the last possible minute and with hunch, popped in. Not only is this kinda gorgeous for a pharmacy, they had tons of wrapping paper available and already marked down. My second biggest fear averted (that it would BH outrageous prices), joined my truly biggest fear that they'd even have wrapping paper: Neither were an issue. The ice-cream counter was tempting, but it was late enough already (plus, I didn't see anyone behind the goodies. In general, though, the three staff members I did have dealings with over the course of my first visit, we're all very helpful, friendly and professional. Can't see the low star ratings as valid, but that's just my opinion. read more

The best thing about this Rite Aid is it's 24 hours the worst thing about it is the pharmacy. If you call your often left on hold for 10-25 mi a and more than likely you will be hung up on. The line is always long and the service is subpar for the pharmacy only!!! The store on the other hand is great but the bathrooms are horrible and dirty not what I'd expect for a Rite Aid In The heart of Beverly Hills. read more

Sometimes they serve coffee- sometimes not. They have a cafe there and they let me stand there without saying anything at all for about 10mins. I only waited because I know how busy they might be but when I asked about the coffee the guys working the registers and customer service desk were so rude. read more

Work in purchasing for a dentist Group Thought I was essential and had signed up for a Covid flu shot online. Show up for my appointment 5min early, only to be told I'm not essential worker. I thought the whole idea was to get everybody the Covid vaccine YESTERDAY! Rite is putting the whole country at risk by not vaccinating every single appointment made. ONE STAR read more

Really, my only expectations were to be better than the other BH Rite Aid. And while simply by stocking the shelves the Canon location wins, the service at the register is so bad it makes it worth avoiding. This is annoying because it really has everything and more - a sensational beer and liquor selection which, in the current remodeling, is even larger than before. When you amass all your deals it hits you: the front of the store, where 5 registers mock you with only 2 open (have yet to see 3, but I'm sure it's happened), lines at least a half-dozen deep, and checkers who only seem to speak numbers and "Rite Aid card?" It's quite bizarre because the help roaming the floor is friendly and polite, but it's as if those that didn't make the cut get sent to the register. A self check-out here would be a huge plus and make this into a really great location. "Less help" isn't something you usually ask of in a drug store, but here... read more

I had the best experience at Rite Aid tonight. The manager, Paul went above and beyond to help my senior citizen parents get the Covid vaccine. With so much professionalism, care, kindness he treated them to the best of his ability.The pharmacy staff, especially Arshia Respectfully went above and beyond. A big thank you to all the pharmacy staff, pharmacists, and general manager. We appreciate everything you do for our community. Farshad Moftakhar, DDS read more

This is the worst managed Rite Aide In to send a western union wire plus do some shopping. The VERY young and uneducated staff were no help at all. After an hour trying to send money it did not happen. Rite Aid has a limit of the amount one can send. It is NOT posted anywhere. A waste of valuable time. Never again. read more

My boyfriend and I came to this Rite Aid at 1:30am this past week to pick up some medicine and was surprised to find this place packed with people! Lots of teenagers just eating ice cream at 1:30am. A few good things about this Rite Aid: -open 24 hours! -cashier was extremely nice and chatty at 1:30 am and not grumpy (I would be grumpy if I had to be working at 1:30 am) -big parking lot with validation -the store itself is huge and very clean compared to other stores Overall, a good pharmacy! read more

Anytime I need anything I know that rite aid is open especially if I want great tasting thrifty ice cream 24 hours a day seven days a week! The location looked horrible before but they recently renovated and updated the look they did a wonderful job lastly the staff is very nice and helpful !?! P.S. they have a coffee bean shop there too read more

Rite Aid - Their selection of ice cream ! - Drugstores Near Me - Beverly Hills, California

I've been waiting for 30 minutes. Lines out the door. Not managing customers well. Not enforcing masks.

WORSE pharmacy EVER!!! Phones never work so you cannot call to confirm if your perscription is ready. Every time I come I have to wait over 1 hour for my refill - so long that the parking validation expires!!! STAY AWAY!!! Unless you have hours to sit around waiting for your refill and can never speak to a human being over the phone. Been forced to come here as no other pharmacy keep my prescription in stock - TOTAL NIGHTMARE. Customers are always in an outrage. Would give ZERO stars if possible read more