Last night I saw something that was rather disturbing at this location and I really felt the need to post it on here. I will start by saying I actually have really loved this location historically. It's clean, organized, and the staff have been very friendly to me. That's why this incident was very surprising. My husband and I stopped in last night to pick something up and we walked in as a man was also walking in at the same time. At first glance he looked like he was maybe homeless, but I noticed he was clean shaven, and wearing clean clothes. His feet were however a little dirty and he was wearing flip flops. He wasn't acting inebriated in the slightest and honestly just looked like someone that lives on the west side. Immediately a young staff member started yelling at him that he needed to wear socks to enter. He started following the man saying you look sketchy, you can't be in here! The man in question coherently said "I did nothing wrong, please stop following me." The employee made a huge scene that the entire store could hear and continued following the man around screaming at him. It was honestly pretty disgusting. If he thought the man was suspicious, just keep a close eye on him while he shops. He did not deserve that type of treatment and the employee was completely over-the-top cruel and seemed to get pleasure from the humiliation. I looked around and saw countless people wearing sandals with no socks. The employee was a skinny short boy with dark hair. The whole thing left a really sour taste in my mouth. Will I be harassed if I come in late night not looking my best too? Even if he was under instructions to monitor the store for certain people, call security and let them handle it instead of streaming and getting agro. Some very trashy behavior from the employee. read more

I've been a regular here for 10 years and couldn't be happier. The customer service is top-notch, the staff is always helpful, and the pharmacy is exceptional. I've never had any issues like the ones I've read about. read more

I called this Rite Aid to find out if my prescription was filled yet. I waited on hold for 32 minutes so I drove over there while I was on hold, walked to the prescription area and asked if someone was going to answer my call What is it with this Rite Aid whenever you call nobody ever picks up the phone. I don't normally fill prescriptions and I forgot how horrible this place is. I will never go back there again. They never picked up the phone. read more

This is one of the worst pharmacy establishments I have ever been into. Nothing is ever stocked ever and all of the employees are extremely incompetent especially the pharmacist Julia. She is one of the most rude and disrespectful people I have ever had the pleasure of trying to get a medication from. She was not just rude to me but rude to all costumers. In an industry where you are trying to help people, Julia seems as if she wants to only establish power over you and not find a solution to a problem if one arrises. She is a prime example of a person with extreme power issues. She should apply for a job at the DMV because she would fit right in. read more

I come to this pharmacy weekly to do my shopping and pick up My meds. But today Allie, in the pharmacy was racist and condescending. I've never felt so disrespected and spoken to poorly. Her tone of voice would change among people depending on race. I hope management reads this and fires her. In this day and age it's just a matter of time she comes across someone who will react to her behavior. read more

I had prescriptions to pick up at this location. I had questions so I called the pharmacy first. Julia answered the phone. She was gracious, patient, and pleasant and never hurried me, even though they were busy. I appreciated that. Thank you, Julia. You provided excellent customer service. read more

Worst pharmacy anywhere. The pharmacists literally do not know what they are doing at all. They do not understand how e-script work, they don't check voicemail on Doctor orders, they never know how to give medications with less strength of the higher strength isn't available... The helpers can be impatient sometimes. Health care professionals should absolutely be required to be courteous to its customers as at times they aren't feeling well. Some of the technicians would argue with the customers... Can't believe this is a place in the middle of Beverly Hills. We always try to be cordial and understanding but this place needs serious customer service training, pharmaceutical process training and I think, once in awhile, it would be really nice to clean the restrooms. Yew~ Everyone who reads this, go to super care, it's a block away. read more

Rite Aid - Always a ton of people - Drugstores Near Me - Beverly Hills, California

Worst customer service. The manager Luis is rude and not helpful in any way. They sold me a gift card that doesn't work. He wouldn't spend a minute to put the balance on another card. read more

The WORST Rite Aid/pharmacy I've ever been in my entire life. I am so angry that it compelled me to write this awful review. I'm the only person in line, 4 people (one after another) are cutting the line to pick up medications, I swear to you they wasted so much time, the line grew to about 12 people behind me. I ask the cashier if there is some magic line I don't know about and she goes "oh if they've been in the store earlier to put in an order within the last hour they can just go ahead and go to the front of the line" I can't believe they allow these entitled Beverly Hills residents to cut the line, and this is their excuse. There is no sign that says this, and this has never ever been a policy at any other Rite Aid. I rather have plucked out every single eye brow one by one than to have been in a Rite Aid pharmacy line. I put in my prescriptions over the phone in advance like a responsible person. When it's ready, I don't cut the line, I wait in the "pick up" line like EVERYONE else. Disgusted by the lack of policy in this store. Lines. Are. Lines. read more

This store in located in the heart of Beverly Hills which can make parking challenging especially when the lower lot isn't open. This pharmacy could really use more help. I called in my prescription the day before and it wasn't ready when I got there. Long lines and lots of waiting. The store itself isn't bad just won't be getting my pharmacy stuff anymore, it's too crazy in here. read more

The store lost a loyal customer today. There's a new parking system, and nowhere is there a sign that parking has to be validated, so for less than 10 minutes, I was charged $4.50. The attendant was as mean and indifferent as she could be. She told me that I could get out of the car and go get validated or I'd have to pay. There were 4 cars behind me blocking me. I pointed that out to her, and she said, yeah. She refused to let me reenter the lot so I could get validated. So either she goes or I go. And I am gone. read more

Worst pharmacy ever Waited 2.5 hours for one albuterol inhaler. There is only one pharmacist, doing Covid injections, flu, shots, and filling prescriptions. 5 pm on a Tuesday. I've never seen anything like that. I will never come back here again or send any prescriptions for my personal patients to this place . terrible terrible. Terrible Dr A. David Rahimi read more

Zero stars if I could. This is by far the worst pharmacy I have ever been to. There is always an extremely long line and although they have 5 registers, usually only one is active. They are severely understaffed. Some of them are nice (Eden) but more times than not, you'll have to deal with someone who is either incompetent, rude, or most likely, a combination of both. If you have a prescription for a controlled substance, good luck. They will not fill it when your doctor calls it in. It's not enough to show your ID when you pick it up, you must show up, wait in the drop off line (anywhere between 10-30 min) show your ID and then wait an hour+ for them to fill it (assuming they even have it in stock, which more times than not, they don't). You must then wait in the extremely long pickup line which on average is about 30 min. If you have to show your ID at pick up, why is it necessary to show it at drop off? I have never had this experience at any other pharmacy. I called my previous Rite Aid and the pharmacist laughed when I told him what they were requiring me to do. It was unheard of. I've run into countless issues with them when trying to fill a prescription. Once I get ahold of them on the phone, usually 10-15 min wait time, they will insist my insurance doesn't cover the medicine. I will ask them to please check again. They get angry but check again because I am persistent (who should have to be THIS persistent about getting medicine that you need??) and lo and behold, my insurance does cover it. It's been the same rigamarole every month. So happy to be done with this hell hole. Avoid this place like the plague. read more

Worst customer service ever. I came in at 10:30 hoping to purchase candy and use their restroom to wash my hands as they were dirty. I saw one of the cashiers wash their hands by the thrifty station and asked if I can use it and she said they have a bathroom we can use but we need to ask the staff. I go up to the pharmacy and ask for a key for the restroom; they claim only the front had it. We go up to the registers in the front, and the clerk says the bathroom is closed after 10 pm. Ended up trying to wash my hands by the thriftys ice cream and got yelled at. The security told me to use the bathroom, while the other cashiers were claiming it's closed "and has been closed for a year" - my friend had mentioned she used it the week prior and so did a simple google review search say otherwise . No need to lie sir. Bottom line, definitely not supporting them read more

It's a Rite Aid, it's not Gucci. Just because it's two blocks from Rodeo doesn't mean that you should expect the same stellar treatment like a personal shopper. I think they are well stocked, fully capable of answering your questions in many languages and friendly. I haven't used the pharmacy there so I cannot agree or disagree with the previous entries. All in all I appreciate that I can find Christmas wrapping paper when I've run out at the last minute. It's one of those things that is funny and you don't realize unless you live around here, but it's not that easy to find a surplus of choices for Christmas wrapping paper a day or two before the actual day. Never fear!!! This mainly Jewish area has the motherload. I love it. read more

I came in for a vaccine shot at 2:45. I am still waiting after 2hrs. It takes them 30min to administer the shot. Get your Vax somewhere else. The Medicen is never ready on time. read more

I very much enjoyed going to Rite Aid they're always friendly from the guys in the parking booth with a positive and loving smile to going inside and being welcome every time i walk in the store it's always quick and easy very clean in the store Great customer service there always very helpful This is the reason that I keep going back thank you !! read more

Rite Aid - The front of our friendly ride aid - Drugstores Near Me - Beverly Hills, California

God I just love this Rite Aid. I'm so serious, I've seen a lot of awful Rite Aids in my life and this one rises above... everytime.

Been on hold for someone in the pharmacy for 46 minutes and still waiting. No one EVER answers the phone here. Happens EVERY time. I could have driven there, spoken to someone and driven and back home in the time I've been on hold. So unprofessional. 0/5 if I could.... read more

This is the very best possible staffed Store you can find. I have shopped here over 25 years. The Staff is extremely well trained in providing the very best pods Customer Service. The Store Management is more than eager to help. Both the Store and Pharmacy is the best of the Best. Thank you, Huntley read more

Rite Aid - Rite Aid on Canon Drive - Drugstores Near Me - Beverly Hills, California

The worst pharmacy ever. They didn't tell us they couldn't have an antibiotic prescription filled (after calling several times) and now my dad is severely sick after waiting for this prescription for multiple days. This pharmacy should not be allowed to operate due to their severe gross negligence. Horrible. read more

Stopped by to get a RX filled. They told me to wait 10 minutes and come back. I waited all over again in line. When I finally reached the counter I was told the script looked altered. These pharmacist are fanatics?? I took it to Costco, no problem. They filled it. read more

Wow I moved to the neighborhood so I changed pharmacy locations. HUGE mistake!!! This location had the least friendly staff I've EVER encountered!!!! Not to mention always a huge wait!!! Nothing ever ready on time and they act like it's your fault!!! I guess I'm going to have to drive across town to get the Rite Aid friendly service I'm used to for all these years. Do whatever you can NOT to have your scripts sent here!!! Believe me I've tried to give them a chance this is my fourth let down. I'm over it!!! read more

The worst pharmacy. This is the third time I've filled prescriptions here and my doctors called them in and had electronic records. The pharmacy filled generic versions and missed 2 out of 4 prescriptions. Both times, my doctor had to called twice and twice they sent prescriptions in electronically and via phone but the pharmacy claims it didn't happen. Tonight I have a horrible infection and the pharmacy neglected to fill all 4 prescriptions again. My doctor was shocked. I called him twice after hours. The pharmacist barely spoke English and said he couldn't get a hold of my doctor. But I just had! He claimed not to have received the prescriptions. L a z y, anyone? I asked for an apology and a text when the correct meds were filled. Go to Bedford is my advice and avoid these CLOWNS at all costs! read more

Two Words: Right Aid I'm here at least once a week! Always great customer service and everything is nice and clean. Sometimes the lines are long but that's okay. Free parking with validation! read more

Convenient location near hotel will definitely go there prior to cruise to pick up needs

This location should be closed down by corporate!!!! The worst staff! The manager is clueless!!!! Pharmacy is always short handed!!!!! This place doesn't belong in Beverly Hills!!! We don't mind paying more in BH for convenience, but we should pay less when what was supposed to be "convenient " becomes a huge INCONVENIENCE!!!! Every time I go it's a problem!!!!!!! read more

Even the "manager" is discriminatory to us Persians despite working in our city. Didn't have high expectations from servators, but they sure did work hard to disappoint. read more

The most poorly run pharmacy you can find. Horrible. Prescription is never ready on time. Everybody is running like chickens without heads.

This has been a long overdue review for my great experience with Rite Aid Pharmacy. I received my COVID-19 vaccination with Kaitlyn, the pharmacist, and I can't thank her enough for her kindness and patience. She helped calm my nervousness before and after the appointment. It's people like Kaitlyn who are helping everybody get through this. Our healthcare heroes are the pharmacists and pharmacy technicians who are serving on the front lines. Thank you for providing exceptional care to the patients like me who need support and expertise more than ever before. read more

Please hire new management and train staff ASAP especially in the Pharmacy Department. I waited so long (in person just standing in front of the pharmacy team) for two prescriptions. I explained the urgency of needing the prescriptions for someone who is in surgery now and finishing soon. I was told that they needed to check to see if the prescriptions were in stock. Not once did ANYONE follow up with me to give me an estimate on if they had the prescriptions in stock OR if the wait would be another 2-24+ hours. This is not acceptable for any pharmacy, let alone a pharmacy in Beverly Hills, let alone for someone who refers patients to pharmacies in the area. After over 18 years of working in the medical field in this neighborhood, I can honestly say this is the WORST PHARMACY EVER. They have made things difficult for so many of our patients throughout the years. I hope one day they take basic courses in how to communicate properly. read more

Worst. Pharmacy. Ever. Go to walgreens That first line was pre-programmed when I selected 1 Star, but I 100% agree. Go to Walgreens! This pharmacy is the WORST! How they survive in BH is beyond me. read more

The pharmacists are good but OMG the store check out and managers are beyond horrid and rude. This one manager was so incredibly rude to a kind older woman that I actually had to get involved and help her because he wouldn't. I really need to find a new pharmacy. read more

My prescription is never ready. No matter how long they have had it they start working on it when I get there. The wait is long. I need to plan being there at least an hour. The staff attitude is rude. Every time I am there they are having animated arguments with customers. They say that they are busy. I used to go to Kaiser. Now THAT was a busy pharmacy! And they managed to be efficient and polite. I will be moving all my maintenance medications to mail order and will go elsewhere for incidental prescriptions read more

Another great place to shop they have a great variety and very clean and accessible the staff are friendly and helpful ÿ read more

Rite Aid - Drugstores Near Me - Beverly Hills, California

WORST PHARMACY EVER! First of all, they never even start to fill prescriptions until you arrive (even if your doctor calls them in.) Get ready to wait! They don't do an extra ounce of work (I.e., call the insurance yourself). Avoid this place at all costs! Zero customer care. read more

The pharmacy is just ridiculous!! I've been on hold for an hour and a half just for someone to check & see if my medication is ready for pickup!! So so frustrating!! Don't order to this pharmacy! It's a zoo One star is one too many!! Do you guys even care that this is the worst Pharmecy that exists!!!! " I am sorry" in response to all the horrible reviews is not going to change anything!!! Do something! read more

We called the pharmacy 3 times and no answer. We then drove to Ride Aid on Canyon Drive and spoke with Bryan about our prescription. He took my information and said to come back in a hour. I came back within 2 hours, to give them extra time and the prescription still was not ready !!! 9:50 Pm, I am exhausted and in pain and still waiting !!! Bad management. read more

Don't let the shiny floors fool you. I thought to send my prescriptions there because the pharmacy is open 24 hours a day, allowing me to get it at off peak hours. Instead I end up spending even more time because it is consistently understaffed. Rest of the store is fine. read more

What a crap pharmacy! After waiting for my flu shot more than an hour, I left after watching the pharmacist go over a patients entire and I do mean entire vaccine history. Then her husbands history! There are a lot of us in line! Are you kidding???? So- I'm an idiot and come back to try again figuring it's later. It's now been 45 mins more and the pharmacist is busy filling orders for patients not in the waiting area. It's just me!!!!! I'm an idiot for coming back to this crap hole. They need to hire more people!!!! Save yourself the pain and go anywhere else!!!!! read more