Easy parking, small small store but has all the essentials. Long pharmacy line typically but…read moreeverything is clean and organized in here too

I get my medication here and I love how efficient everyone is. The app makes getting my medication…read moreeasier because sometimes there's a line and its nice to just show my phone.

The last year had been a rollercoaster ride of finding a decent pharmacy... until I found Frank's…read more I didn't think it was possible to find a pharmacy where there would be staff who cared about customers and a store that was actually pleasant to walk into.... until I found Frank's. I was introduced to Frank's because of a specific medication that was out of stock at my usually store, and I had to call around for hours to find a pharmacy that carried it. The last store hadn't told me they were out of stock, but instead told me there would be a delay and told me my important Rx was out of stock on the day it was supposed to be ready. By the time I found Frank's, I was anxious and frustrated, so it was a breath of fresh air to be met with a kind and helpful voice on the other end of the call. Frank's Pharmacy also has lots of cute gift items too, so it is a nice place to walk into.

We love Frank's Pharmacy!…read more The store is super cute and convenient. The counter staff are amazing, especially Kelly. The pharmacists, especially Jason are super easy going and helpful. Jason is always cheerful and super efficient. I do have to say there is pharmacist that really spoils the experience at Frank's and her name is Hanna. Hanna is never helpful, and many times is a real pain. Recently I asked her to help me prepare for an upcoming trip and gave her my meds list. The next day I called her back to check how my request was coming along. She told me my insurance was not likely to authorize my vacation order until the last minute. Not wanting to cut it close, I asked her to tell me how much the cost would be so I could just pay out of pocket. She was too busy to help, and if you can believe it, actually said, "Don't call us, we'll call you." And then true to form she never called me back. Without Hanna, Franks would be a solid 5 star Yelp. There is a happy ending to my story thanks to Jason. I called days later and talked to pharmacist Jason. He was happy to help. As always. To sum things up, if you can avoid Hanna, you will have a wonderful experience at Frank's!

i've hung in there for years but I am finally done. The lack of communication, the inaccuracies,…read morethe AI getting worse and worse, bothering my over and over again with the same prescription problems, and all the stressed out employees who have to listen to all the complaints of the customers because of the corporate decisions to save money instead of giving good service. I'm done I'm done. I'm done.! CVS. Is absolutely horrible. My friends complain about it also. You have to be bad to get people to be talking about it When they're hanging out with their friends. That's how bad CVS is. The aftertaste lasts a long time after an encounter with CVS. Shame on the whole company.!!!!!!!

They could answer the phone at the pharmacy and not have the virtual assistant. You have to leave a…read morevoicemail and they may or may not call back.

Great variety of products. Bathrooms have been "out of order" for months. Pretty sure it doesn't…read moretake that long to contact a plumber but ok.

The problem is this store is way too short-staffed. I had a product I needed to get that was behind…read morea glass case. I pressed the button for a staff member to come by and open the case. Nobody came. I waited, pressed it another three times. In all cases, an announcement went over the intercom that service was needed in that aisle. Nobody came. I stood around for about 10 minutes, then I decided to get an adjacent product and leave the aisle. I get that those cases are there to deter shoplifters, but staff need to be more responsive when someone requests the case be opened. Waiting around for 10 minutes is unacceptable.

This Target is an interesting contrast to the empty building formally known as Sears. The place…read morewas easy to access and to get back on the road, once we finished our business. We were here to buy clothes for a granddaughter, owing to a forgotten suitcase back in Danville. While I was waiting for Gayle and the girls to pick out those items, I wandered over to buy a new razor blade set and specialty mouthwash. After that, I waited patiently and uninspired at Starbucks. Surprisingly, Target didn't carry a number of things that Gayle was looking for, but she managed to make due. Check out was "torture" as the clerk's slow scanning skills and chattiness made it a long process.

Service by Jesse at the register was exellent! He help us understand how to use the target app and…read morehow to finds deals by using it. He also explained to us about promotions coming us. We were very satisfied with his friendly & patience service he even send us a blessing! Thank you Jesse!

I was honestly shocked to read some of the negative reviews about Safeway Pharmacy in Aptos,…read morebecause my experience has been completely the opposite. Jaqui, the pharmacist, has always treated me like I'm her number one customer. Her kindness, compassion, patience, and genuine care have meant so much to me that I actually followed her from her Safeway pharmacy in Santa Cruz to Aptos--even though it adds a commute for me. I made that choice simply because of the incredible kindness and care she and her team have always shown me. In today's healthcare system, getting prescriptions filled can be an incredibly frustrating and complicated experience. There are so many hurdles, delays, and hassles, and sometimes it feels like the system makes something as basic as getting the medications you need far more difficult than it should be. That's why having people like Jaqui and her team makes such a tremendous difference. They have consistently treated me with respect, warmth, and compassion. They take the time to help, they listen, and they genuinely make me feel cared for. When you're trying to stay healthy, having a pharmacy team you trust is priceless. I'm truly grateful to have Jaqui and her team helping me navigate

Jacquelyn "Jacqui" Hernandez, manager of pharmacy, is a down/right RUDEST person I have come…read moreacross! No wonder she has so many bad reviews! Well, I've reported her to the CA State Licensing Board for her violation! Here's what happened: I was at register to pick up my medication when the cashier said insurance is denied. While she was trying again, I called the insurance company. The cashier kindly wrote down info she needed and provided me a pen to write info down. She asked me to step aside and point to counter and end (two registers), so I did and another women (whose info I exchanged in the parking lot), walked up to the register while I'm at the other side/register listening to prompts from ins recording on phone. All of a sudden, Jacqui Hernandez hollers infront of EVERYONE: "Go down there, or go sit over there!! YOU'RE an RN so you should know about HIPAA!!!" I was shocked! The lady was shocked. I immediately sat down, getting info from insurance company on phone. This Jacqui person (manager) not only was she completely rude, clearly stressed-out, mean..... she absolutely, unequivocally VIOLATED MY HIPAA rights by announcing that I am an RN, while I'm at a pharmacy, picking up my medications, no matter what my meds are! My personal "whoever I am" is private information that identifies me and she completely violated my HIPAA right!!! I will be moving toward disciplinary action. I have made complaint to: customer.support@albertsons.com.... (Letters are always best so please anybody, if you need to complain about mean Jacqui Hernandez, sent an email. Also, the District Manager is Keith Taft. You can also call: (877) Safeway and make a complaint. I did all of the above including filing with the licensing board. I will be completely active with this case and I am not done. She is mean and rude and she should NOT be a manager, unless Safeway is desperate. Maybe that's the case. *******Incident: 8/27/2026 between approx 12:35 and 12:53 pm. Exact time unknown. I was checked-out at the register by Jill at 12:53 pm.

Toms Pharmacy has been apart of the Santa Cruz community for many decades & has been, in my…read moreexperience, the best pharmacy, the best staff, the most compassionate & knowledgeable people work there including Tom. They have gone above and beyond the services provided at CVS/Walgreens/RiteAid & they develop an excellent report(e) with their customers. I felt it was important to post this because for the 2nd month in a Row, the Staff did numerous things out of kindness, compassion & built a gtest long term relationship that made receiving a particular Rx possible. I'm grateful

Toms pharmacy is the best in town. They are local and also the most professional pharmacy around…read more They go above and beyond to take care of your prescription needs even when the doctor hasn't followed through in a timely manner they will get hold of them and fill your prescription. They are friendly and just all around nice folks to deal with in a place where you're sometimes dealing with a lot. Thumbs up Tom!

Very rude! At first the pharmacist Rey seemed understanding and willing to help with my situation…read more Called for an update and Rey went off on me for no reason at all. Telling me that I was wasting his time and to not call back. I am not sure if he's overworked, but his unprovoked out burst is unacceptable from a healthcare professional to a patient. Should be more considerate that people that go to him are seeking help.

STAY FAR AWAY!!! old grumpy pharmacist literally called my poor grandma a PIECE OF SHIT!! They…read morerefused to give pharmacist name who said that after we said we would notify the board of pharmacy !! Pick a different place there are plenty of good pharmacies around . This place needs to shut down asap for treating sick people this way. Sara front desk or whatever was trying to lie and cover her pharmacist as it would save her job. This place is horrible, literally broke my grandmother down I cannot believe it over some cough syrup he refused to fill!!!!

It is great that they have drive-through. And the customer service people are great. But the…read morepharmacists? no! Are they dumb or just don't care to communicate anything I can't read on the sheet they give me? I can read, I would like a pharmacist who knows something! And I see someone mentioning syringes. First they wouldn't give me any, though they were part of the order, then upon my doctor's insistence (a waste of his time of course) they gave me some. Those syringes were so cheaply designed I couldn't even use them and bought my own.

Pharmacy awesome! Helpful, friendly and they call back within an hour if you have a question …read more Bonus points for the drive through!