For a drug store it has everything one would want. Most of the staff are friendly and helpful. I would give it higher reviews if not for one of the staff members parking their car a foot next to mine with the windows rolled down and his German Shepard trying to bite me. When I confronted the staff member his attitude was that's my problem and keep it up he'll let his dog out to finish the job. When I said for him to do it, he backed off, got in his car and flipped me the bird as he drove away. I was able to read his badge on his Rite-Aid vest so I complained to the store manager and wrote a complaint letter to corporate, which I did get an apology from them for their staff actions. Besides one chicken shit coward of an employee the store itself is good. Has everything a person would want in a drug store. I won't shop there nor give it good reviews but hell I hold a grudge when a persons dog tries to bite me. read more

The rudest clerk at the pharmacy today, a young man waited on me. Never again too many pharmacy's in Aptos to put up with being treated like that. read more

I parked my car in the Rancho Del Mar lot while my husband and I went to Baskin-Robbins. When we returned 10 minutes later there was a Rite Aid shopping cart smashed against my car's passenger side door. I notified the store manager and she filled out a report. Rite Aid's corporate claims representative contacted me. I got the requested repair estimate ($900!!!) and mailed in all the documents and photos he requested. I got a terse return letter from him blaming the runaway shopping cart on whatever customer left it in the lot to roll away. I told him that the store provides NO cart corrals and on the parking lot's steep slope a runaway cart could hit a parked car, a moving vehicle, or a pedestrian and cause serious damage or injury, Almost 6 months later I notice there are still Rite Aid shopping carts left all over the sidewalks and parking lot, including on one day 5 carts in a handicapped stall. I sent letters to corporate headquarters - to the CEO, Loss Prevention Manager, and Northern California Regional Manager - in January. I also called and left a message for the Loss Prevention Manager. To date I have heard nothing from any of them. So much for their "corporate values" of being responsible to their customers. I have stopped shopping at Rite Aid Rancho Del Mar. read more

Was originally told they hold a prescription for 30 days that they couldn't fill right away. I came in at day 20 and was told they hold it for 13 days. 13 days, seriously? You pull that number out of your a$$? Waited for 1 hour more (after being told 15 minutes) only to get a partial fill and told to come back AGAIN! Sorry, no. thumbs down for customer service and lying. read more

This pharmacy is the absolute worst, they never answer the phone and then you show up to pick up your prescription and not only is the staff rude but then your RX is never ready when they say its going to be! To many other good pharmacies to go to instead of being treated poorly at this one. read more

This is my go-to pharmacy and drug store. The shelves are well stocked and all the staff is helpful and friendly. It's nice that there is very low turnover with the employees. The discount/coupon system for RiteAid is awesome. It automatically gives a discount so you don't have to remember to bring coupons and you don't get super long receipts with coupons that expire in a week. read more

Can you give no stars! This place is horrible, poor customer service does not begin to describe the pharmacy. Medications are never ready when promised and they don't care. This is my third trip to get a prescription and I am still waiting first wait was an hour then 3 hours now on another 30 minutes. The pharmacist is so busy complaining he can't possibly fill any prescriptions. Do yourself a favor and use a different place!!! read more

I read all the previous reviews about this location. Although I recently moved to Aptos just this year I have visited and rented down here many times and for many years. I have always found the staff very friendly and helpful. Many of them have gone above and beyond to help me find something or to help me with something. There is a Pharmacist with an accent who is AWESOME. I keep forgetting his name but he is really nice, personable, and helpful. To be honest when I first moved here I was using the CVS Pharmacy over in dearpark shopping center. The service was horrible there from day one the first time I used them. Since I had been using the CVS up in Milpitas Ca where I had been living I tried to stay with CVS becuase all my records were there and I had been with them for so many years. After receiving nothing but bad attitude and mistakes from them I switched over to Rite Aid. I explained to the Rite Aid Pharmacist why I was transferring to them and that I had many monthly medications that I needed transferred. He was very understanding and took care of everything for me. He made the calls and also is now keeping my monthly pain and muscle relaxing medications on hand for me. Granted the store does look kinda old here and there but I don't see that as a bad thing. It is always very clean and orderly. Also I feel our landfills are full enough. If it is old but still functional and working I don't see why it needs to be replaced just because some wasteful minded person thought it wasn't pretty enough for them to shop there. All in all it is a great store and the people are outstanding. I personally won't use any other pharmacy in the area. read more

The absolute WORST pharmacy I have ever had the misfortune to use. Incompetent, rude, blatant lies, unprofessional pharmacists and pharmacy staff. NEVER again. RUN, don't walk away from this place. read more

I live in Aptos and had my doctor call in a prescription to Rite Aid Pharmacy in the Rancho Del Mar shopping center for convenience and to shop local. The prescription is a six pill dosage of Azithromycin 250 mg for my sinus infection / bronchitis. $20.07 after insurance co-pay. Seemed reasonable. As it turned out I needed to refill the prescription, It was difficult to communicate with the desk clerk because of the heavy asian accent. No problem, she printed a read out from my insurance company stating that they would only co-pay this prescription once a month.....? I still have to call my insurance about if this is true. Anyway I decided to pay the full price of $38.24 because I needed it. Out of curiosity I checked prescription pricing with Costco Pharmacy when I got home. Same prescription without co-pay from insurance is $12.40..... I've been ripped off by "Rite Aid Pharmacy" Rancho Del Mar, Aptos " They Suck"......... read more

This place is the worst. The pharmacy is always short staffed and out of meds. Four separate times I had to go to the rite aid in capitola or other pharmacies to get what I needed. The staff looks like they are always scrambling. This is how my typical experience goes: My doctor calls in a rx. I wait for a while, I call to see of its ready. Usually it takes 5 or more minutes for someone to answer the phone. They say my rx is ready. Once I'm at the counter it's not ready and the older lady tells me go to the drop off counter to see if they have the meds to to fill the rx. Sometimes they have the meds, sometimes they don't. I end up waiting and/or have to come back. Most everyone on the staff is indifferent and short. I will say they have one pharmacist that has an accent, he is wonderful. Otherwise this place is terrible and all their store products are way over priced. Going to try safeway, hopefully it will be better. read more

If you're considering using this Rite Aid for prescriptions, please reconsider. It is not clear where the functional breakdown is in this Pharmacy, but it is complete. Ask them to put your rx on auto refill? Won't happen, you will show up and the rx will not be ready. Request a brand name? Don't bother, they will forget to enter into your account, you will show up and it will not be in stock. Need to get something that should have been filled but wasn't, and need to wait for it? You'll have to wait until after the Pharmacist looks at you in the eye, then takes his break, before you get your medicine, which would have taken him five minutes to slap a label on if he had done it before his break. Want to move the rx to Costco, because you just can't take one more example of incompetence? Don't bother, just call your doctor for a new rx phone in to Costco, because Ride Aid RDM will sit on the refill transfer request for a week, and still do nothing while you're waiting for your medicine. read more