If negative stat scores were possible, I would have chosen that option. This business does a poor job in caring for delicate or high end clothes, does not own its mistakes, and treats customers with anger and contempt when its mistakes are presented. They ruined one of my items by washing instead of dry cleaning as proven by the attached tag and fact that 100% wool pants had shrunk. The owner denied the evidence and refused to reimburse me for the cost of the pants. He said his business is not bonded, so he does not have insurance to cover these errors and costs. Do not use this cleaning business. They are unprofessional and incompetent. read more

Hated to post a negative post but I tried talking with the manager and messaged the owner and he never responded so he obviously doesn't care if his business gets a bad review. Took 2 dresses and my husbands dress shirt for a wedding to get dry cleaned at Rips on Tower Rd. When I returned to pick them up I first noticed a brown streak on my husbands shirt, then the clerk brought the other 2 dresses up and the long dress was bent over on the hanger like a pair of pants.(see pic attached) I asked her is this how they normally hang long dresses and she said not always. I took the dress off the hanger and immediately knew why they had folded it, to hide the stains on it, after reviewing the 3rd dress, it had the same stain on it. I said I want a refund and I'll take these somewhere else in hopes they can get the stains off. I asked to speak to the owner or a manager, the clerk called the manager Laney and she said that she would not give me a refund but I could bring them to main st for her to look at. I told her that I did not have time to run across town that I just wanted my $41 refund and she told me to shut up that she was talking, I told her that I was a customer and you should never speak to a customer like that and her response was I can care less. I asked to have the owner call me but he never did. Someone that knows the Owner John Jennings gave me his cell phone and I sent him a very nice text and he never responded. That shows to me that he doesn't care about his customers only the money. I took these 3 garments to another cleaner down the road and they said it looks like they either washed them with the wrong product or the steamer caused the stains. Do not take your clothes to Rips Cleaners on Tower Rd or Main St. Poor Customer Service. They will ruin your clothes. read more

Rip's Cleaners - Laundry Services Near Me - Gainesville, Florida

See all

The reason for this one star review is that I had taken my shorts to the main street store two days ago 4 colored pair and a white pair guess what happened they destroyed them with red spots. Once I voice my concerns I was meet with aggression and treat to call the police because I requested a refund for their screw-up. I've yet to receive a refund I paid cash so going forward if you choose to patronize this place make sure to use a credit card in case you are met with the same hostility you can dispute the service read more

After 10 plus years of doing my shirts for $3.00, today they charged me $7.50. The reason was explained that they we Tommy Bahamas and required dry cleaning. The same shirts were laundered by them many times previously and that was never an issue. Many years ago, when Tommy Bahamas were almost exclusively silk blends, they did require dry cleaning. Now they are almost all cotton. In fact, I was charged for dry cleaning a Polo dress shirt. I will never do business with them again. They also lose my good will, as I can never recommend them as well. I am feeling Ripped off. read more

The only reason I give them one star is because I have to make this post. I drop my jacket off at the Palatka store in August and now it's December. Still no jacket. I drove to the main store to get the jacket but not there either. No one seems to know where the jacket went. I will never use Rips again. I will dry to Jacksonville if I have to. Morale of the story is, don't take a gator jacket to a store when they have to send it to Gainesville it might get stolen read more

Very rude and racist picking my clothes up I notice that they were discolored started to talk to the guy that was pressing the clothes regarding the issue. He got very rude and aggressive. He had the audacity to telling me how cheap my stuff was and I should've wash them at home. After reading the reviews I regret taking anything to them. The company is fully aware that it's nothing you could do after items have been destroyed. Just goes to show what kind of people they truly are. Heartless & unprofessional read more

I dropped off a jacket and wasn't told how much the jacket would be to clean. I show up and it's $47! $47 to clean one jacket! I bought the jacket at a yard sale. I'm disabled and can't afford to pay $47 to clean a jacket. I never would've left the jacket if I had known the price. Feel like I've been cheated and now they have my jacket. read more

RIP's is the best. Very fast service at very good prices. Several locations make it easy to drop off and pick up. Highly recommend.

The prices are inconsistent and they make them up at will. They charged twice what I have payed anywhere else in gainesville for a wash/dry/fold and did not even fold the clothes. read more

I took a really nice dress here with a small chap stick stain and it looked worse after Rips and no one there seemed to care. Terrible customer service and I would never go back! They also threw away my nice white house black market zip up travel bag without asking, ahh. read more

An employee just threw my rug out into the rain and yelled 'I don't want your stinking rug' all in front of my 11month old baby. No stars Here's what happened. We got a rug for Xmas I paid $60 for (5x7). March 4 I brought it in to have it cleaned bc it smelled like my dogs. Kristen was working the counter and accepted my rug. Told me I could pick it up on March 14. I came in March 17 to pick it up. A young female working the counter told me it would be $78! Ok I'm now shocked so I ask to speak with a manager bc I'm ready to let them keep the rug. She said her (female) manager was not in. I go to get my credit card and think what I should do and come back, I unwrap the rug and find it still smells. Another female employee is now ready to help me and she says it smells like the cleaner they use after she barely smelled the very tip. (It smells like dog). I ask what can we do? She says all rugs are supposed to be prepaid. She will reclean it if I pay now. I'm unsatisfied that they never told me a cost and it still smells! I asked if they have a satisfaction Garauntee for the price but she had no answer. I asked how I could communicate with a mgr again. Then a male walks up and says 'we can clean the rug as many times and it will still smell. Why didn't you ask how much it was going to cost?' Whoa! His hands are aggressively flying everywhere! I said it was your job to have me prepay and clean the rug. I don't feel comfortable paying that much if there is no satisfaction guarantee for the rug. He says 'so you're asking for a brand new rug?!' (Like 3x) I said no just not smelly, I used it for 2 months only. I asked if they could clean it again and then I pay at pick up. Nope. He picked up my rug while yelling at me, acted like he was going to put it in my car so I opened the door and said 'don't yell there is a child in the car' so he redirected and just threw the rug into the rain. Red faced, aggressive, classless. I will never! go back to that place. I would have never left with out paying but at this point my son and I were very scared. I can't believe the way I was treated. He had dark hair and bright blue eyes. Looked later 20's maybe. Shameful for a Gainesville company. read more

If I could, I would give Rips negative stars - but I have to at least give one. UGH This place is horrible!!!!!!!!!!! We dropped off an extremely expensive comforter to be dry cleaned. . .They gave us a ticket and said they would call when it was done, said it should be two weeks. After 3.5 weeks, I called to see what was going on. They said "oh, it's ready - it just didn't have a name". I replied "yeah, that's because the lady in the front was so miserable that day, she didn't take any information from us - just gave us this ticket". We get the comforter home, open it up - and there are sewn holes EVERYWHERE!!! Like it had got caught in a machine or something, and then was POORLY sewn together. They absolutely RUINED our comforter, and did NOTHING about it. In fact, the owner - is a complete PR*CK! He refunded our $25 we paid for the dry cleaning, but said it was "our fault" and "we probably ruined it ourselves to get a new comforter". . .. Talk about horrible customer service! We will NEVER go back here, and we recommend you don't either - Unless you want your clothes/belongings RUINED. HORRIBLE COMPANY, HORRIBLE OWNER, HORRIBLE SERVICE. read more

this cleaner is a Rip alright a "Rip Off". I took 3 Pieces in to have cleaned and they came back pressed but not clean. Don't use them they are not cleaning your clothes! read more