We will never come to this library again! Jamie, at the front desk, is obviously a miserable person. I asked if she would check in our books because I had a lot and wanted to make sure they were all there. She was NOT happy to have to do that. She looked at me upset and said, "This is going to take a long time." I said, "That's fine, I want to make sure I'm not missing any as they're due today." She proceeds to start checking them in and I mention we didn't get a chance to watch some of the DVD's, so I didn't know if they worked properly. Side note, they ask you to tell them if the DVD's aren't working. She says, "I have to go through a whole process to check these in, this is one of the steps (cleaning it with tissue)." Once again, I said, "That's fine, I just wanted to let you know." So, as she's going through the books she tells me one is damaged. I tell her, that's how we checked it out. She said they don't put damaged books out for people to check out. Well, that's funny because they obviously do. She said she'd have to talk to her manager about it. Then she comes across another book that was ripped multiple times and just looked extremely run down and was taped BY THEM. Again, this is how it was given to us when we checked it out. This is a public library. These books are extremely old and used. I don't expect pristine looking books, but apparently you need to thoroughly check these books over to make sure there is NO damage. She told me these books would be charged to my account. I said I don't think so, please get your manager. She said she wasn't available. I told her she needed to figure something out then because I wasn't leaving with a charge on my account from books we did not damage. She then got rude with me saying I can purchase the books and leave with them. I laughed and said I wasn't paying for damaged books. She just kept shrugging saying, "Well, you're being charged, we'll send out the bill today." Finally some other woman came over and asked what was going on. I proceeded to tell her the issue, and she took the charges off. She just said to check over the books before checking them out. I told her we'd never come back here again, so that wouldn't be a problem. Sadly, my children were present to witness this encounter. However, it was a good teaching moment that you don't let people treat you badly and put up with it. You fight for what is right, which was not being charged for something we didn't damage. And also that there will always be miserable people in this world, we don't want to be like them and treat people bad like she treated us. read more