Hello, I scheduled an appointment last week for a phone interview consultation for today in the Manteca, California office. The employee that I spoke to her name is ' IRENE' I explained to her before that I have short-term memory loss and when I speak that sometimes I'm unclear!! Me. Irene was very patient with me and explained the process in great detail. Ms.Irene took the extra time and I truly appreciate this employees refreshing professionalism. Even though I was not eligible for any disabilities, it's still refreshing to have such a professional government employee. Hopefully this is recognized by the management or SACRAMENTO Headquarters ( Social Security Department ) May somebody give my regards to such a great employee read more

I thought I would come in here and there would be long lines. Nope. There was only two people at the window. You sign in on the little machine. They give you a number. Then they call you and I want to say we didn't even wait. Five minutes. It was really quick and the lady was very helpful. read more

Made appt to get replacement card for my son. Process itself was fast and easy. Unfortunately i am still waiting to receive the actual card in the mail going on week 3 read more

Terrible service. You get a number and if you don't answer your skipped over and have to start all over again their security people act like they know it all but say they can't answer. read more

horrendous facility with even more horrendous staff. security guard lady with an absolutely ugly attitude , staff at the window lack of knowledge. only two staff members working. just overall terrible. and did not receive the help needed. read more

Came here this morning not knowing they require appointments now,but Shannon and Ms. Lopez were so nice and sweet and very helpful!! I was able to get done what I needed to and I just want to Thank Shannon and Ms. Lopez for helping me! Thank you both again, I really appreciate it!! read more

Customer service horrible ! People without appointments are made to wait outside in the very cold weather . read more

Social Security - Disgraceful flying an old battered torn American flag !!!!!!! - Public Services & Government Near Me - Manteca, California

Have a staff that is knowledgeable about representative payee processes. A staff that is helpful and provides steps and solutions and/or solicits the help of their manager if they don't know what to do. Sending people away who are already stressed and trying to help their distressed relative through their decline, told that the only way to discuss anything is for them to interview the beneficiary (not what website says). Huge disappointment, waste of time , and Furthermore no care that I was there for the beneficiary's safety from future scammers who'd already been successful in the past and were trying to steal her identity. I was cut off every time I tried to speak and explain and not offered to have the rep. payee interview I was there for or able to show all of the legal paperwork to substantiate the request. read more

Ive been trying to get back pay since march one of the workers talked me into having my husband be rep payee and I woud still be able to get info and then Ms. Castro who was incredibly rude and seemed like she lied at times said she cant give me any info. So now Im trying to make myself payee brought in my drs note stating I can be my own payee they made appt to call my husband so he would be notified but they never called I then call again and its witch Castro who just talked over me and I asked can you please make sure my husband number is correctand she couldn't do it I rhen call back and another person checked to make sure This woman Mrs.Castro is evil people are dealing with beung sick the least you could do is be kind!!On the other hand Surang when ever I'm blessed enough to get her is always kind and helpful!! read more

Sarun a customer service representative at the Manteca Social Security Office should be recognized for her outstanding customer service skills. Even though our government is in shut down, she is at work and going above and beyond her duties. She was patient, understanding, provided all information I requested and was extremely helpful. I am grateful to have spoken with her today as she thoroughly helped me. A huge thank you to you Sarun! I hope you are recognized for your efforts! Tiffani read more

If I could give zero stars I would. They treated my mom like an idiot! Me as well...tried talking to me like I was illiterate or something. They passed over our number and when we asked they deliberately called people that were there after us. The way they talk and treat people should be looked into all the way down to the security guard! read more

I went in to clear up an issue & was seen in 1 hour & my somewhat odd issue was repaired & I was signed up. The person I dealt with was knowledgeable & very helpful. The manteca office was easy to find & efficient. read more

Actually, the Manteca office is excellent. I have had nothing but positive service from the people who work there and talking to the people on the phone. I would strongly suggest you deal with a local office because calling the national Social Security number is a nightmare. These people were efficient. They helped me with my issues and quite frankly they were very polite and nice. Any dealings I have with Social Security. I will always go through this office. read more

Need my 2024 taxes information. I've sign in take me to create account. Don't need to so now I guess I need to set appointment if anyone answer the phone read more

I was able to make an appointment on Christmas Eve, i even got a text reminder to check in. I get to the appointment and see a sign that says CLOSED FOR CHRISTMAS EVEN AND DAY. Why would they even let me schedule an appointment?!? read more

There was a short line. Not a long wait time if you get there at the opening. Friendly staff. Friendly security.

I didn't know that there was an office here in Manteca. So close to home and much more convenient! I arrived (parking was hard, luckily I found one spot available) and there was a line leading outside. Luckily, I checked in online since I made an appointment prior and I immediately got a text to come to the window. Inside was packed with people waiting and some guy made a comment about me skipping the line. Be responsible and make your appointments online! Walked in and out within 10 minutes tops! read more

The worst treatment no compassion disreguards people with serious health issues running you like a pest sending me back & forth when i have to come from another town asking for rides completly heartless guy at window told me i had to get another ticket to get a appiel form,after i waited 1hr for my turn just completely ingorned my pleas all i got was sorry for your luck im fighting cancer now ever letter i get im told im getting cut off to 150 a month i have surgery coming to cut out my colon how am i to survive and have a place to heal i have no other income nor family to pay my rent what the he)l are they hoping to kill me off im stressed depressed yea that not a good start in fighting for my life im ashamed of our country & goverment to allowed this treatment towards disabled people its just sicking manteca center is a cold piece of work i hope they family or loved one dont face there karma. read more

Social Security - Public Services & Government Near Me - Manteca, California

Absolutely the most incompetent office on the planet. Rude customer service agents who should not be allowed to answer phones. Our tax dollars at work folks. Disgusting. read more

You have to make an appointment to visit this location! When you call to schedule an appointment the phone rings forever and then hangs up on you I'm not sure how anyone is ever supposed to get an appointment if no one at this office ever answers the phone. It's like a catch 22. Unfortunately the Social Security office is where many citizens need to access very important information and not being able to have an appointment or make an appointment is very irritating! read more

Social Security - Public Services & Government Near Me - Manteca, California

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Went in to get my name changed and was dreading being there for hours. I didn't have an appointment either. I was in and out in less that and hour! Loved how nice the staff was there, especially the security guard! read more

I need to sign up for social security but the recording says their busy and they hang up on you.

Couldn't easily change my name. Covid is over- no masks and still couldn't come in. I had to go to the library to print the name change form and go to post office to mail it with the proof document- Marriage Certificate. Time consuming nonsense. You can't do a driver's license name change until you first have your name changed with Social Security. California Government red tape read more

Needed to order a replacement social security card, didn't have an appointment but was in and out within 40 minutes. Place was a little understaffed but when I got to the window the clerk was helpful and quick. read more

Been trying to get ahold of someone for multiple days now. Hours have been wasted on phone called for them to just hang up. The website doesn't work and I need and appointment to see anyone. This is a horrible public service and should be more convenient read more

Nice and clean atmosphere. I was not looking forward to coming in, but both Manuel Ramos, and Ms. Carol are great assets of this location. I was in and out in a jiffy, even the security guard was pleasant to deal with. read more

To Bad service in this facility, I went there for my mother in law to report that she is getting out o the country, first thing I saw was the security guard smoking by the corner of the entrance, we get there around 11:00am then you have to register and then wait, I can tell you that I have time to go outside for a walk with my 3 years old son, we play with a tennis ball, come back inside sit down for around 30 minutes, we go out again play again and finally around 2:30 they decide to help us, once we were sitting with the social security worker, you know how extrict they are about the electronic devices not to be on, well guest what the security guard cell phone rings loud as hell every body look at him and I yell I thought there is not phones aloud and he didn't said a word he just walk out answering the phone. please if you have something to do in there make an appointment first. read more

Social Security - Public Services & Government Near Me - Manteca, California

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I had a good experience here. I didn't make an appointment at all but I was in and out within 30 minutes. The whole process was painless and easy - just make sure you have all the paperwork you need! My only gripe is about their check-in system. It's easy to miss and I watched a bunch of people come in and sit down without securing a place in 'line'. It's very important that you check-in at the kiosk at the front of the room when you come in. Checking in let's them know that you have arrived for a scheduled appointment or you are in line as a walk-in. Luckily, when I walked in the security guard told me to go there first but when he was away, I had to basically help people find their way. I felt bad letting them just sit there lost! Anyway, check-in, have the right paperwork, have a lot is patience and things will go smoothly. read more

If you are in a bad mood, don't come to work. Anthony at window #3 was extremely RUDE! For one, you can't hear him talk over the loud speaker and talking through that plexi glass slot. I talked loud and asked him to repeat himself a few times a that seemed to irritate him. Not my fault you hate your job. I did not go back in there for the 6th time for my health!! I have other things to do with my time. Not my fault the SS dept. Can't get it together! Don't tell me the problem is fixed when it isn't! The longer I have to wait....THE MORE MONEY THEY owe me!! Ok..my rant is over until next month...got a bad feeling I will be back!!! On a positive note...i got yo see Mike the security guard. Nice and friendly...a asset to the SS dept. Keep up the good work!! read more

I came in to office three weeks ago needed help with my husband's social. We got an African American lady at the window that was so rude. A soon as she heard my husband with an accent she cut us off. She told us to be patient and come back in three weeks. Discharged us in about 5 minutes. So we came in a little over three weeks and got her. She tried doing same thing and gave me every excuse. I don't know who they have these people work in customer service!!!! She needs out!!! read more

Wow fuck this place no help at all the lady sounded so dumb and vague on the phone it was the weirdest call i ever made absolutely no help what so ever its a damn shame this is how our government is run lord please help us all read more

I want to thank Ms. Torres at the Manteca Social Security office. She restored my faith in people. It had been a year and a half since my husband died and the legal abuse that sadly got the better of him was taking its toll on me. She walked me through a complicated process with knowledge, understanding and helped me more than I can describe without blubbering. read more

Surprisingly outstanding. My wife and I expected much worse but we were pleasantly surprised. The waiting room was nearly 2/3 full when we arrived, but the line moved quickly. The waiting room was pleasant and visual displays were interesting and informative. We spoke with our assigned agent who was extremely courteous and appeared quite knowledgeable of all our questions. She concluded her work with us and sent us to another agent for part two. The second agent was equally savvy, if not more, albeit for a different specialty within the office. In all, this was a very pleasant and outstanding visit to the Manteca Social Security Office. read more