They must be doing really goods making tons of money. I called today to inquire about inventory as I was wanting to make a purchase. Guy who answered the phone wasn't sure. Guy placed me on hold to find out. Waiting for over 20 minutes until I gave up. Not getting my business. I tried and sounds like they don't need it. Good for them. read more

Rinkor Arms - Waited on hold for 20+ minutes while they "checked inventory" They clearly don't need or want new customers - Guns & Ammo Near Me - Santa Rosa, California

Business closed! Called to make appt and was told not needed, when arrived they said appt only and business was closing.

A few months ago I bought a number of pistols from this store and in my excitement did not realize one of them was missing a magazine. Steve, the manager, did not hesitate, nor question, when I asked him about the missing magazine. He contacted the manufacturer and they sent me two more for my troubles. A nice way of doing business, thank you sir! read more

Rinkor Arms - Guns & Ammo Near Me - Santa Rosa, California

Great personable service. Made small chat while my significant other and I signed the Recall Newsom petition. The area was clean, walkways clearly marked, distancing enforced. They limited customers into the shop. We were there just prior to closing but they did not make us feel rushed by any means. Good selection of shot guns, would have personally liked to have seen a few more handguns and another option or two for safes. read more

DO NOT SHOP HERE If u get delayed and it goes 30 days undetermined they'll keep charging u for dros instead of just releasing the gun to u. All they have to to if they're scared to liability is make a waiver but I guess they're just anti American. DO NOT SHOP HERE read more

I'm glad I looked up this place...I drove past here hundreds of times but was not aware they were here. Fantastic store with extremely helpful guys working there. I will be back soon! read more

I'd like to take a moment to say a big Thank you to Steve the manager. I've been in a few times and he has always been a very helpful guy. He gives great advise and his customer service skills are what every shop needs . Steve thank you for all your help and answering my questions that I have. He is the reason I will continue shopping there . Don you have a outstanding employee that I wanted you to know how great my experience was today read more

Fantastic gun class with Brian Thompson & Steve who are the most incredible communicators and teachers, but extremely patient and informative. Their knowledge and mastery of teaching in a focused and deliberate manner is both enriching and fun. Highly recommend anyone who wants to learn how to handle a gun and shoot correctly take their classes. They went all out! And every time we pop into their shop we're treated so respectfully. Only these guys will be our guides in our shooting hobby. Jeff and Cat read more

Rinkor Arms - Guns & Ammo Near Me - Santa Rosa, California

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Came in a few times here to ask questions and window shop, finally years later I was in need to do a transfer from a friend which I had never done before. Steve Smith was super helpful and accommodating with helping me along the process. I often find places have snobby/snarky staff well this place isn't one of those. After taking my gun and safety test after clearing the BG check and completing the transfer I placed an item on hold that I found online more importantly this shop had a lower price! I was very weary to come here being a minority but Steve made me feel comfortable as well as another older gentleman in the past. Although there isn't much stock of anything these days I definitely recommend checking these guys out. No hassle less stress! read more

Don, first off, you don't have my email address so you didn't email me directly. Second, you did send me a message through Yelp but I didn't see it till a week later because I don't allow Yelp to send me notifications. I immediately replied (8 days after your message) not two weeks and I'm still awaiting YOUR response. The only one being misleading is you. I will include some screenshots to prove that you are lying when you claim two weeks has passed without a response from me. I'll also look for the receipt for the ammunition I bought to show you that I did indeed buy the exact ammunition for $18.99 that you are selling for $49.99. I don't understand how you can flat out lie and insult me and think I'll let you. read more

Rinkor Arms - Message - Guns & Ammo Near Me - Santa Rosa, California

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Rinkor Arms has great staff, friendly knowledgeable and helpful. Which along with their wide selection, is why we chose Rinkor Arms. WE WERE DISAPPOINTED... We purchased a used firearm (bolt action .22) The rifle did not function. It did not fire, or load the rounds properly without aid. They offered to have a gunsmith look at it, which was nice of them. After waiting a couple of weeks, we are informed that it would be a few months before the gunsmith would inspect the rifle They offered a refund, which is nice of them as well. The refund would not include the paperwork fee, which is about $100. So now we are left with a couple choices: -Wait several weeks for a gunsmiths to "possibly" fix it.. -Take the refund and lose $100.. Or -Keep the nonfunctioning firearm. Well (throwing our hands up in the air) We will seek our own gunsmith and keep the rifle. As consolation for selling us a non-functioning firearm: RINKOR ARMS offered us a free box of ammo...... SERIOUSLY???!!! SERIOUSLY?????!!!!!! A free box of ammo for a non-functioning rifle???? Same as singing to the deaf. Same as painting a work of art for the blind. Or adding gasoline to a car with no engine. SAME AS A SLAP IN THE FACE! :( Hey Rinkor Arms? Don't you have a reputation to maintain? Its understandable that a used firearm is sold as is. Can it even be considered a firearm if it doesn't fire?? Word of advice Rinkor Arms: DONT SCAM PEOPLE. DONT RIDICULE YOUR CUSTOMERS. and most important: MAKE SURE THE FIREARM FUNCTIONS BEFORE YOU SELL IT. Seriously hope that none of you reading this ever go through a situation like this. It is very saddening. We were so looking forward to enjoying this beautiful plinker with the fam. :(.. Next purchase will NOT be at rinker arms!! New or used....... read more

I needed to do a firearm transfer and a couple of friends recommended Rinkor Arms. I thought it would be a long, arduous process, but the guys at Rinkor were very accommodating and helpful. When I entered, I noted the large selection of quality new and used handguns and rifles. One of the staff there, Jeramy, was extremely knowledgeable and helpful. He showed me some of the new Sigs they had available and got me through the transfer process. I'll be back soon for my next firearm purchase. Thanks. read more

Exercised my 2nd amendment yesterday and took home my first firearm. The Sig Sauer p238 with alloy and stainless steel. For now it's a paper weight lol you've probably heard ammo has sold out just as fast as toilet paper. These times are so unreal and real enough that it's also unbelievable! The size and feel fit in my hand perfectly. I'm excited to pick up the extra mags I ordered and some ammo just as soon as they get it. The staff is really helpful and friendly too. I was concerned they were going to close during the shelter. I spoke with a woman last week and she said as long as national guard doesn't go in and exercise Marshall law, they will stay open to serve their community. Absolutely love that! Couldn't be more happy with my firearm purchase and amazing experience. read more

I moved to town recently and was looking for a local gun shop to connect with. I have been very impressed with Rinkor Arms. The staff has been very helpful and professional. As a relative beginner, I appreciated the support and understanding I received and the patience with all my questions. I signed up for and took their 8 hour basic handgun course. Brian and Mike are amazing instructors, and the course was extremely well organized and efficient. These guys clearly know, not just how to shoot, but how to teach it! The entire day was a productive experience. I highly recommend connecting with this shop and their training division. read more

I had a great experience after having a HORRIBLE one in Petaluma. I drove up, and all the guys, although very busy that day, bent over backwards to help me narrow down what I wanted. We purchased several guns and have been back since for other things to include a gun transfer. The employees were great even after a few hickups during that process. I have friends who also have taken their classes and swear by the place and its employees. Steve was the best! The store gets an A+ in all my transactions. read more

I've purchased firearms, equipment, and accessories from Rinkor Arms as well as participated in their training offerings. They have, at every point, bent over backwards to be accommodating, welcoming, and supportive. The store staff are friendly, knowledgeable, and considerate (shout-out to Steve!) and the training instructors (Michael and Brian) are both great at bringing newcomers up to speed and have incredible depth of knowledge to answer any questions that arise. read more

I have never bought a gun in my life I don't really plan on it honestly that's not what this review is about I woke up one morning got a ticket for going 80mph on the freeway. Then, went to Trader Joe's with my last $20 to buy food on my 'bad day' Then I went to the bank to deposit some change I had. As I was turning right onto Mendocino Ave i was reaching for my seatbelt it locked and I was trying to get it on panicking I looked back to see if it was tangled. Next thing I new I was in my car on a 90 degree day and it was raining on Mendocino Avenue. I had hit the fire hydrant in front of Rinkor Arms. The employees rushed our and asked if I was okay and comforted me and called 911. I was in shock I couldn't say anything except nod my head. I think this shows the compassion these employees have. And they care about everyone, even though I didn't buy anything. Nobody else helped me in all the cars that drove by. And they comforted me the most. I don't know what I would have done without them. So if you're in doubt of this place, Yeah buy here because obviously these people deserve every bit of good karma. Also end of my bad day: car got towed and I forgot my Trader Joe's groceries in the car LOL but no injuries just a bruise on my arm THE END!!!!! read more

I took Rinkor Arms basic handgun manipulation class and it was amazing. Very methodical, slow moving, easy to follow and empowering. They were respectful, thoughtful and really wanted to make us all feel empowered and safe. I felt self conscious going into the class and a little scared. By the end of the class I was hooked and wanted to learn more. I recommend this to everyone who wants to dip their toe in the water! Brian and Steve were super!! read more

I recently attended the Basic Handgun Manipulation Course RBHM1 they offer prior to trying to obtain my Firearm Safety Certificate. The class is three hours along and initially I was not looking forward to taking a class but I knew it help. The class exceeded my exceptions. Mike and Brian were great instructors and made the class highly interactive. The class alone is a great study guide for the test and also is hands on with targets. I was able to go to Rinkor Arms and pass the test the next day just with the information they provided. Happy to be a member here. read more

These guys won't do a fire arms transfer without an appointment which you have to make by email. Then you have to wait half a day to even get a response. Don't waste your time at Rinker Arms. Go directly to G4 in Larkfield by Molsberries market and get great customer service every time. read more

Called at 10:15 AM on a Thursday find out if they kept an item in stock. A woman answered and immediately put me on hold, with an overly loud automated message playing. Hung up after waiting for 5 mins. read more

Love this shop! They've processed transfers for me quickly and efficiently. I've purchased both new and consignment firearms, and recommend checking this local place out. The staff makes great recommendations, taking the time to listen to what I'm looking for. Jeremy helped my mom pick out something that would work for her, and she is so happy with her choice! It's been an absolute pleasure shopping at Rinkor!! read more

Rinkor Arms is my go to shop for guns and accessories. Being a woman in a man dominated sport/hobby can be intimidating, but when I went to Rinkor I immediately felt at home. Not only do they have a clean facility but they have a shop dog named Nizmo! The store itself is clean, organized and well maintained. The staff is friendly and knowledgeable. Jeremy is my go to as he is very patient and knowledgeable. I tried multiple firearms before picking the perfect one for myself and Jeremy didn't bat an eye when helping me pick and educating me on each about its pros and cons. Top notch shop! If you do stop by ask for Jeremy he will help you out with a smile on his face! read more

I have bought many firearms from rincor. They have amazing customer service and a great selection. Jeremy is always very knowledgeable and really patient. I think my wife held every pistol before she picked one read more

I have started buying guns and ammo from these guys about a year ago. Every time I have been in, they have been friendly and helpful. They have great knowledge of what is legal in California. They have answered plenty of questions on stuff I had not even bought from them. I would recommend you working with Rinkor if you are in the market for guns and ammo. You won't be disappointed. Thanks read more

These guys were on it the way you should when a customer didn't get taken care of. I really appreciate the follow up and even how long you held the shotgun. You can expect me back. read more

The staff here are awesome they answer all my questions and very helpful and always have a great attitude and good inventory thank you jefor all the help and the rest of the staff thanks again read more

I purchased a SIG 1911 at Rinkor Arms on March 20th 2020 for ~$1200. When I went to pick up the the firearm 11 days later I was told I had failed the state background check. I explained to the guy behind the counter (short, dark hair) that this was surely a mistake as my 2006 H&S 11357(a) possession of cannabis conviction had been reduced to a misdemeanor and expunged back in 2008. It turns out that the state failed to update its records and then also failed to set aside the conviction, as under Prop 64, possession of cannabis is no longer a crime. Instead of working with me the guy I was talking to pressured me into taking a check for ~$860 (they charge a 25% restocking fee). In a respectful manner, I repeatedly asked him if there was a grace period for me to get my record in order and he said no. He also claimed that he would be unable to sell the firearm to someone else for 90 days, hence the high restocking fee. Defeated, I took the check and left. A $360 loss! Here is the kicker: A friend of mine who was also unaware of a past felony cannabis conviction walked into the same store 10 minutes after me to pick up a firearm he had purchased there with me 11 days prior. Instead of being pressured into taking a refund, he was offered help in getting his record set straight! Rinkor offered to hold onto the firearm and even supplied him instructions on how to get his record in order. Why Rinkor staff would treat two customers with the same problem so differently within a 10 minute time frame is a mystery to me! I'm all ears if someone from Rinkor wants to contact me to discuss this. read more

Fifty years ago I served in the military, qualifying with an M16 but after my service I haven't been around firearms. Wanting to be comfortable camping in the boondocks during my retirement, I decided it was time to purchase a handgun. Many thanks for the Brian and Mike for their excellent course on pistol safety, fundamental concepts and techniques. They are both awesome instructors, providing a comfortable and supportive environment with the perfect balance of information and hands-on exercises.  Right after the class I went by the Rincon Arms store to make a few purchases (love the 10 percent discount for Rincon Arms students) and also found their staff very knowledgeable and friendly, too. They've definitely earned their great reputation and I look forward to doing more business with them. Happy Trail,   Michael read more

The customer service and knowledge is top notch at Rinkor arms. Gideon, Steve and the rest of the staff are courteous, patient and always willing to make the customer happy. I have never had a bad experience at Rinkor, whether it be making a firearm purchase or just window shopping and asking for advice. The staff is always willing to go the extra mile to make sure you get what you want, and that what you get is functional and suits your needs. I would rather spend an extra 2%-3% at Rinkor, get outstanding customer service and support a good local business, versus going to a warehouse store and wait in line like at the DMV. If you want nice, friendly service from extremely knowledgeable people.... Go to Rinkor!! read more

Experience was less than desired. Unfriendly. Inventory restrictive. I could only purchase 2 boxes of ammo--was told there was a nationwide shortage. But I could come back every day and purchase 2 more boxes. Went to Sportsman's Warehouse. Got what I needed with much more customer friendliness. A lot more options too. read more

I give these guys a perfect review. Not my first gun, but I'm by no means an expert. They don't push or persuade any gun, they inform. Extremely polite, respectful, and made me feel very comfortable. I'm very happy with my purchase, and I'll be back again. read more

The staff is knowledgeable, helpful, and courteous. Even in times like we are in. They were great in helping with the delivery of a new Weatherby rifle for my wife, as well as consignment for sale of a rifle for me. Professional staff always welling to meet their customers needs. read more

I just finished the beginning pistol class that Rinkor Arms offers, and I wanted to thank Brian and Mike for their knowledge and expertise in teaching the class. They were very patient and made everyone feel comfortable. I definitely feel more comfortable around my pistol and left with the basic fundamentals of firearm safety. read more

Great experience with Rinkor when shippjng guns from out of state. Very helpful, very reasonable rates, freindly staff and convienient location. read more

Nice place. ammo was on the pricey side as well as the EOTECH gear i bought. I recommend it

Steve was fantastic. Him and other staff are very knowledgeable and very accommodating. They won't hesitate on answering all your questions and would not give an answer that'll make you question about your knowledge on the matter but really giving you applicable knowledge. I also didn't only experience it but I have witnessed other customers being helped in such a kind and professional manner. Rinkor deserve all the business for any firearms purchases in the area. Can't wait to buy more stuff here! read more

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This is a great gun store. Their service is prompt and always friendly. I recently took a beginners rifle course. It was sooooo much fun. They have awesome instructors and the range was perfect. I cannot wait to take the next class. I think everyone who owns a firearm should take these classes. read more

Only place willing to do PPTs during these times. Always fast paperwork. They know what they need to do. They have it figured out. Fair pricing. If you like consignment guns or finding an old/rare gun this is a good place. read more

With regret I feel I need to write this review. From my understanding, the owner of Rinkor Arms also owns Economy Lock and Key, which I love. Unfortunately, they do not have the same employees and the service at Rinkor Arms is some of the worst I have experienced. I purchased an AR stripped lower here about 6 months ago. That transaction went smoothly and the tall, younger gentlemen that helped me was very helpful and friendly and knowledgeable. If this review was about his service, I would be giving 4 stars. In December I figured I would build the gun from the stripped lower. As I was going through my parts, I realized I was missing a few small parts like a detent spring, take down pin, and a detent. I went to Rinkor Arms thinking that since they sell the stripped lower, they should probably have parts kits for their assembly. Upon entering, there was one other customer being helped by the guy that sold me the lower. The other employee, a short, stocky guy that looked like he wanted to roundhouse kick someone to the head, just stood there looking through me and pacing back and forth, pretty much doing nothing. I waited patiently until he would acknowledge me, but after a few minutes I just spoke up. I asked if they had lower parts kits for an AR-15. He said no. I asked if he knew where I could get one. He said NO. And then walked away. While I understand that not every shop is going to stock what I need, a little help and at least friendliness would have gone far. I left and went to Sportsman Warehouse who also didn't have what I needed but pointed me to a place that did. Update: The owner did contact me due to my review. He was very helpful and friendly and wants to address the problem employee. I will be returning and giving them another try. I cannot let one bad employee ruin a shop for a concerned owner. Btw, they do stock lower parts kits I have been told. I am not sure what was up with that guy that day. Maybe he was hungover or was just having manapause. Either way, I will give them another try since I love my guns. Kudos Ron. read more