The retail store is closed now. The service department is still open but the employees don't know…read morefor how much longer.

Had complimentary tire rotation and alignment. the company the tires were bought from use Pep Boys…read morefor the service. In my fifty plus years of owning and having vehicles repaired i have never had what happened at Pep Boys done to me. Some how I had 4 lug nuts and bolts damaged and needed repair. it came to $124.79 which is about the cost of tire rotation and alignment. The shop gave me 4 lug nuts which they claim were damaged. i was able to put all 4 lug nuts on the vehicle without any problem. They are deceptive and seem to be more interested in making sure i will never use their service again. I would leave a zero but the rating system requires a star.

I bought a Mercedes Sprinter Van from this lot. Eric, the sales rep told…read moreMe the car had been send to Mercedes Dealer for an inspection to make sure nothing was wrong. This was a lie. The car has $18,000 worth of repairs that need to be done. I was scammed big time. Do NOT trust them. In addition, after I paid for the car...it took them two weeks to ship it to me as I was an out of town buyer. They took full advantage of this by not taking pictures of the ceiling of the vehicle.

This is another great review for Mike over at A Car Lot, Inc in Roselle, IL. I live in New…read moreHampshire, and purchased a Mercedes Sprinter online, site unseen. When it was shipped to me, there were a couple problems with it. When I explained to Mike that I was not happy with the one I received, he was very understanding. He had another one that was a better fit for me, and offered to ship it out to me for no additional charge! The new one arrived, and was perfect for my needs. Mike is very patient, he's a good communicator, and took the time to solve the problem for me. He does not come across like a car salesman. I would give this company an A+ for customer service. If you are like me, and looking to buy a Sprinter from across the country, site unseen, I would highly recommend giving Mike a call. I certainly will when I'm purchasing my next Sprinter.

It is not enough to just say that the price was good and the service was fast (which is true). A…read moreproper comment goes beyond those basics. You can just tell that the owner and staff just want to do the work and do it right. They are honest, and it shows.

Does unnecessary work just to overcharge and very rude! Never coming back. I do not recommend…read more Didn't even fix the problem in my car.

Can I give it 0 stars? If I would, I could. I ended up here because I was rear ended and I have…read moreState Farm, which I figured made them reputable. Big mistake. They were able to get me in quickly, compared to a few other places, so I went ahead with them. Again, I thought being on the State Farm recommended list meant they'd be ok. They weren't. They fixed it quickly, which is the only plus. The first day I picked up my car, the paint on the brand new trunk was already chipped. I pointed it out, and they said bring it back and they'll fix it. More on that later. I also noticed the paint job was sloppy around the bottom and sensors. After about 3 days, the rearview sensors had fallen out. Also, I noticed the chrome trim on the trunk was already scratched the first day I picked it up. THIS IS SUPPOSED TO BE A BRAND NEW TRUNK! So they're clearly billing State Farm for work they didn't do. The last straw and the reason I decided to post this is my gd trunk is leaking. How the heck can you not pressure test the seal on the trunk, guys? Back to the chip in the trunk. When I brought it back to be fixed, it looks like they just filled it in with white out. I almost laughed when I saw it if I wasn't so irritated. Terribly disappointing. Avoid this place at all costs. I've contacted State Farm to let them know all this, hopefully they remove them from preferred list. Pics are of chip in paint and how they fixed it plus sloppy paint job.

I paid out of pocket to have two repairs (bike scratches on my passenger door and two dents near my…read morepassenger rear panels). The quoted price was great (less than $1500). The repair was not. The passenger side of my car is now a different color than the rest of my car. Did Tom tell me than when I picket it up, no. Did he install the replacement rear light to that I provided so that it look like the driver's side rear light, no. I found out the paint did not match when I had the Ceramic Coating put in my car a month later since the company that put it on informed me that I would need to want. When I contacted Tom he informed me that it would cost $3000 to match the paint and he did not speak to me directly. This was a very sad experience. I will have to paid another company to fix it.

Is your car acting up? You must swing by PM to get it checked out. Planning of showing up with our…read more2007 RAV4 on my next day off. The care for all makes and models but specifically focused on the high end cars and trucks. Friendly staff. Great service. Good prices. I think they also work w warranties and such. I'm not a car person but I know that I can trust Angelo and his crew. Thanks for all your help!!! See you soon.

Was referred to pinnacle by a close friend and unfortunately was let down. My brother went here to…read moreget his BMW repaired and had a horrible experience. These guys are the reason why people do not trust mechanics. My brother had his valve cover gasket replaced here and it failed shortly after replacement but when he took it back they claimed there was no leaks. He had oil filter housing gasket replaced here three times... Luckily they warrantied the oil filter housing gasket but three times... rather get it done right the first time. Now that they didn't warranty the valve cover gasket oil leaked into cylinder 2 and damaged the ignition coil causing a misfire. On top of that Damian was extremely disrespectful to my mom and my brother over the phone when they tried to address these issues. He claimed he would fire him but he did not. I want them to take full accountability and do a proper diagnosis and to repair the car properly. Owner Angelo please reach out directly and do the right thing. Treat others and their vehicles as if it was you or your own. Thank you. (AFTER THIS REVIEW: Angelo agreed to replace the valve cover gasket and only one coil, not even 24hrs later the gasket is leaking again!!! DID THEY EVEN REPLACE IT? DISHONEST SHOP. WORK AND WARRANTY MEAN NOTHING HERE)

I cannot recommend this dealer enough. The day before I came in, I had just lost my dad. I was…read moretrying to help my mom by finding a fair deal to offload his car, and I was completely exhausted and emotional. Walking into Hawk Auto in that state, I braced myself for stress, but instead, I was met with kindness, patience, and compassion. Francisco and the entire team went above and beyond. I never once felt pressured or like someone was taking advantage of me. They worked hard to do everything they could, and they made one of the hardest moments of my life a little easier. Even the small gestures stood out, like Ibrahim giving my nephew a "1 of 1" drawing that he proudly hung in his room. It was genuine, thoughtful, and human. I left not only with a fair deal, but with deep gratitude. Thanks to their honesty and care, I'll always remember this experience. Forever thankful to the team, and I guess that means I'm a Jeep owner for life.

I made an appointment for an oil change at 8am. I received a text message at 7:03am telling me that…read moreI can check in. I proceed to check in online. I arrive at 8am to the service door. I go inside and tell them I have an appointment for 8am oil change and they tell me it's a 3 hour wait because it's first come first serve. I then ask what's the point of making an appointment? He looks completely dumbfounded and responds "to be honest... I don't know." I remember that I checked in online and ask if I checked in online would that not mean that I'm ahead of some of these "walk in"? He then tells me that the car was not physically here and some of these people were here since 7am and that Saturday is their busiest day. I ask him "since I already prepaid for multiple oil changes... can I transfer them/use them at a different dealership?" He immediately responds no... but after looking it up on the computer finds out that I in fact can use it at a different dodge dealer. I call DuPage Dodge and ask them how long is the wait for an oil change and the nice lady tells me typically an hour- hour 15. She said but I'd have to make an appointment. I explained what just happened and she said no, it's appointment only. I made an appointment for the same day at 10:15 am with no problems. I will never be returning to Hawk even though it's only 5 mins from my house... I'd rather drive to DuPage!