James was very helpful and friendly. Place was clean and was helped right away. The return was even…read morequicker didn't even need to go inside. Will be renting our trailers here from now out. Thank you for the smooth rental.

The customer service was fine but they lied about where the fuel level was and it costed me 18$…read moreplease take photo records of fuel gauge so you are not ripped off like I was. I dropped off in the night drop so was definitely taken advantage of.

They are the worse. I scheduled a move and get to the store with my u-haul truck loaded and I can't…read moreget in as the code that was given to me was not recognized. The office is closed on Sundays, so I call the number for help they tried to troubleshoot to open the gate, that didn't work either. They told me I would need to come back the next day when the office was open. I have my U-Haul truck full of stuff and the truck rental was for one day. I had to go find another storage place to store my things. And as I get there's a lady checking the area due to someone broke into her unit. I do not recommend this place.

Rat infestation/Poor customer service/ Do not rent !…read more Rat infestation/Poor customer service/ Do not rent ! Rat infestation/Poor customer service/ Do not rent !

looked at several storage places. All had some sort of added fees. Contacted Right Space and went…read morethere. The young lady at the front desk has EXCELLENT CUSTOMER SERVICE AND IS GREAT. We rented a storage unit at such a great price. Met the assistant manager, he is just as nice and informative. THIS PLACE IS GREAT.

Stay far away from right space and specially now that they where purchased by public storage . I…read morewasn't even there two months when I received a letter stated a 34% rent increase . $170 to $221 in just two months . I didn't have a move in special . $170 was the agreed fee for rent . They said it might go up a few dollars but didn't sound like 34%. I moved out immediately after this letter . I'm looking for a long commitment for my storage needs but this just raises so many red flags if you're deciding on renting from right-space storage . Just stay away and look somewhere else . They will price gouge as soon as two months . I moved out today as yesterday I found a cleaner place and I'm now paying $146 for a 10x30 with a six month guarantee . As I always pull in , it's always a scary feeling trying to make a turn while cars are driving 100 miles an hour. Didn't know how dangerous it was to get into this location before I moved in . I have my signal on and they still just go around or sit and honk at me waiting to pull into the location . Extremely unsafe location to pull into the storage location. There is an attachment to this complaint to prove to you that it goes up a few months after move in and not just a few dollars either . Just stay away , my bad experience is enough. You don't need to experience what I went through . Find your storage needs somewhere else . Take care

I've had two different storage units at this location. This location frequently offers discounts…read moreand seasonal promotions, so it's been good for me. This location is gated, and you're provided with a code when you sign up. Also, the location provides security cameras throughout. There are multiple signs posted for a speed limit of 5 mph, which I think is great. It's nice for us to carefully and thoughtfully make it to our storage units. It's good to be respectful of the property. This is a pretty large self-storage facility. There's space for RVs, boats, and cars. The employees are always very friendly, even if there's a long line. My interactions with them overall have been very positive. I occasionally notice litter around the facility, but overall, the premises are kept relatively clean. They recently did some asphalt maintenance. They sent out emails and contacted us to let us know what was happening. We had plenty of advance notice, which was very professional. I like that I can pay online, pay in advance, and I can set up autopay. Overall, I believe it's a good value. The biggest thing I've noticed with my unit is that it gets pretty dusty, so I recommend the appropriate covers for furniture or mattresses. Even with the door closed and the unit being slightly elevated, the dust still gets into the unit. I decided to elevate my items this time and put them on metal shelving racks, and have a storage design of sorts. I didn't do that before, but since I've had many storage units over my lifetime, I've learned that elevating your items is better than leaving them on the unit's floor. Overall, I'm very pleased with this facility.

I wish I could give these guys zero stars. But unfortunately I can't. Their customer service is…read moreflat out horrible. The manager Alex poorly manages his staff especially when it comes to making sure customer payments are processed correctly. One time they said we haven't sent our payment but our bank records indicated that they cashed our check. We had to argue for two straight days and even presented our bank documents as proof. Despite that they rejected our assertions and insisted that we send a new check. They eventually discovered their mistake but not after us constantly asking to check. Alex and his staff are incompetent yet very condescending. Do not patronize this facility. Horrible customer service!!!

This is one of the only storage unit facilities I will ever use. The facility is very clean, staff…read moreis awesome and the rates are fair. Shawna was the best and very helpful and respectful:) Thank you Shawna again!!!

Did not see the yelp reviews until now moving from the Bay Area back home left some stuff in the…read morestorage unit came back. Was almost empty call the company they said since I did not have insurance that they cannot help me. The only thing that is separating each unit it's plywood and drywall. They need to do better on dividing the storages units,. Do not recommend this place at all do not waste your money.

Today is june 26th Friday 2020 and i want everyone to know there one of kindest employee that we…read morehave ever meet it was my second visit for another storage unit and the employee by the name of sally.wow every employer should be so blessed to have a person like sally working for them. So professional so easy to talk to and so very Helpful. I would Recommend any one looking for a storage facility to check this awsome place out. Its clean and well lite! Ask for sally so you can see what im talking about. Let her know Robert Gonzales said thank you so much..never change.

We recently got a storage u it here a few weeks back and it's very clean inside the storage and…read moreoutside. The environment is good. The people there are amazing. There very nice and explain everything you need to know about the storage units and payments. They make sure all your needs are fills before you leave. We where a hour away when I called and they stayed after they where closed for me to get there so I can purchase the storage and put my stuff in it. I highly suggest this place.

Their prices have jumped ridiculously and i know my storage is a mess (at least in the front) but…read morethe amount of dirt in my storage unit from the way their storage is set up is unacceptable! Yet,they still want to charge me 30 dollars more a month than i was paying with a protection plan Included...um what's left to protect!? Everything from front to back is covered in dirt NOT DUST. But the office people are nice.

I had to write and tell you what a pleasure it has been dealing with the StorAmerica Borego Rd…read morelocation. Stephanie made the sign up process so easy. She walked us through all the rules and prices so there was no questions later on. The on line payment system was wonderful. We were able to stay current even living hundreds of miles away from our stuff. Upon move out we had some hiccups with lost keys and a not so friendly moving company, but Stephanie was patient with our numerous phone calls and questions. Upon final move out she was so great about pro-rating our five days, just like she had explained at the sign-up. I highly recommend this StorAmerica location if for no other reason than getting to deal with Stephanie.

I've had my stuff here for a little over 3 months and its been great. Byron has been really helpful…read morethroughout and has been super accomodating. I feel like my stuff has been safe even through the colder weather we've been seeing lately. For ease of use and customer service highly recommend

What seems to be a clean facility is not. I just took out my belongings after 6 months and there…read moreis rat droppings everywhere in my unit. Question: what do we pay for if it says in the contract that the storage unit company isn't liable for anything literally anything. Their not liable if someone breaks in. Their not liable if there is a fire. And their not liable for rat infestation. So essentially were paying them for literally a 12x12 sq ft piece of land with for walls and hope. Of course these contracts are pretty relative to any storage company not just direct. I admit I'm ranting but ultimately its disappointing that I can't hold anyone accountable for finding rat droppings all over my belongings. Update: management rectified the situation and refunded us a portion of our rent. I upgraded my rating from 2 to 4 given the situation. Not a five star because regardless there was rat droppings in our unit that ruined our furniture.

I have been with Got Storage which recently changed to Store America for many years. The customer…read moreservice has always been excellent with all my needs being met. I know people with other storage facilities that have had their units broken into. When ever I go to my unit I feel that my stuff is as secure as it possibly can be. I especially do not see random people just hanging out on the premises. I highly recommend this facility for storing you possessions.

I was in search of a storge close to my house since I have a baby on the way and I needed to clear…read moreout the extra bedroom to make into a nursery. The staff is nice, they have a lot of different unit sizes which is awesome. I believe they even have a RV storge option. The prices aren't bad at all. It's gated and secured well. They have decent hours. I am pleased with this location.