James was very helpful and friendly. Place was clean and was helped right away. The return was even…read morequicker didn't even need to go inside. Will be renting our trailers here from now out. Thank you for the smooth rental.

The customer service was fine but they lied about where the fuel level was and it costed me 18$…read moreplease take photo records of fuel gauge so you are not ripped off like I was. I dropped off in the night drop so was definitely taken advantage of.

I've had two different storage units at this location. This location frequently offers discounts…read moreand seasonal promotions, so it's been good for me. This location is gated, and you're provided with a code when you sign up. Also, the location provides security cameras throughout. There are multiple signs posted for a speed limit of 5 mph, which I think is great. It's nice for us to carefully and thoughtfully make it to our storage units. It's good to be respectful of the property. This is a pretty large self-storage facility. There's space for RVs, boats, and cars. The employees are always very friendly, even if there's a long line. My interactions with them overall have been very positive. I occasionally notice litter around the facility, but overall, the premises are kept relatively clean. They recently did some asphalt maintenance. They sent out emails and contacted us to let us know what was happening. We had plenty of advance notice, which was very professional. I like that I can pay online, pay in advance, and I can set up autopay. Overall, I believe it's a good value. The biggest thing I've noticed with my unit is that it gets pretty dusty, so I recommend the appropriate covers for furniture or mattresses. Even with the door closed and the unit being slightly elevated, the dust still gets into the unit. I decided to elevate my items this time and put them on metal shelving racks, and have a storage design of sorts. I didn't do that before, but since I've had many storage units over my lifetime, I've learned that elevating your items is better than leaving them on the unit's floor. Overall, I'm very pleased with this facility.

I wish I could give these guys zero stars. But unfortunately I can't. Their customer service is…read moreflat out horrible. The manager Alex poorly manages his staff especially when it comes to making sure customer payments are processed correctly. One time they said we haven't sent our payment but our bank records indicated that they cashed our check. We had to argue for two straight days and even presented our bank documents as proof. Despite that they rejected our assertions and insisted that we send a new check. They eventually discovered their mistake but not after us constantly asking to check. Alex and his staff are incompetent yet very condescending. Do not patronize this facility. Horrible customer service!!!

Hands down best storage place....im not a local in H.D I've had many storage units from to San…read moreGabriel Valley...and let me tell you when ppl treat you better than family and understand all life's obstacles this is the place.... Thank you Ladies xoxo

Amanda & Tami are great! Best customer service in the West. Facility & bathrooms always clean…read more The grounds are clean. They have all kinds of boxes & other stuff available for purchase. I highly recommend HSS to anyone for their storage needs.

I've had my stuff here for a little over 3 months and its been great. Byron has been really helpful…read morethroughout and has been super accomodating. I feel like my stuff has been safe even through the colder weather we've been seeing lately. For ease of use and customer service highly recommend

What seems to be a clean facility is not. I just took out my belongings after 6 months and there…read moreis rat droppings everywhere in my unit. Question: what do we pay for if it says in the contract that the storage unit company isn't liable for anything literally anything. Their not liable if someone breaks in. Their not liable if there is a fire. And their not liable for rat infestation. So essentially were paying them for literally a 12x12 sq ft piece of land with for walls and hope. Of course these contracts are pretty relative to any storage company not just direct. I admit I'm ranting but ultimately its disappointing that I can't hold anyone accountable for finding rat droppings all over my belongings. Update: management rectified the situation and refunded us a portion of our rent. I upgraded my rating from 2 to 4 given the situation. Not a five star because regardless there was rat droppings in our unit that ruined our furniture.

Simply the best! Located in the heart of Victorville. Clean, all drive up units, great staff! They…read morehave brand new units! You can rent UHauls. Plus, best rates in town!

Heather's customer service was amazing!!! Very friendly helped me to get a bigger truck also helped…read morewith changing my storage unit. Would definitely recommend Anacapa storage

The employees here are always so friendly and accommodating. Even when they're busy or helping…read moreanother customer they pause to let you know they'll be with you in a moment. The parking lot is small but it's enough. This location offers storage, vehicle rentals and all sorts of moving supplies including boxes, tape, etc... I like that they have bundles of small, medium and large boxes presorted to help with moving. Those bundles are offered at a slightly discounted price too. Unfortunately this location does not offer military discounts. I also like that they have a buy back program for any boxes that you didn't need after all. As long as you keep your receipt/proof of purchase and the box is in good condition, they'll buy it back. Overall great location, great deals, and wonderful employees.

Nena was super accommodating and helpful with renting us a storage and making it so that we could…read moredrop off our uhaul with ease after moving there from another city. The facility is also nice and clean. I definitely recommend them for your storage and moving needs.

No matter what, Hannah and the whole team just set me up for a win! Moving my RV here was the best…read morething I could ever hope for! Thank you! Extra Space! Easy to book. Easy to get in and out!

I visited the location to rent a storage unit. The office was locked and there was a sign to call…read morethe manager. I called the manager. He was out in the yard and would be in the office shortly I explained I was looking for a large drive up storage facility. As he was showing me what he had available the phone rang. He answered the phone and carried on a personal conversation that had nothing to do with storage while I waited. As he continued the conversation, it was clear he did not want me as a customer so I left. In the end, I found their prices are much higher than local competitors

Ever since this location was purchased by another company. Their customer service has gone down…read moreincredibly. Good luck getting on the phone during business hours. Automated system won't allow you to leave a voice message and for automatic payments the system hangs up on you entirely.

Used this storage years back and it was great the location was good for us the ubit clean and…read morecustomer service good I recommend them because they are open 24 hours u can access your unit anytime u need and they have security system and video in place

This is one of the only storage unit facilities I will ever use. The facility is very clean, staff…read moreis awesome and the rates are fair. Shawna was the best and very helpful and respectful:) Thank you Shawna again!!!

Did not see the yelp reviews until now moving from the Bay Area back home left some stuff in the…read morestorage unit came back. Was almost empty call the company they said since I did not have insurance that they cannot help me. The only thing that is separating each unit it's plywood and drywall. They need to do better on dividing the storages units,. Do not recommend this place at all do not waste your money.

Today is june 26th Friday 2020 and i want everyone to know there one of kindest employee that we…read morehave ever meet it was my second visit for another storage unit and the employee by the name of sally.wow every employer should be so blessed to have a person like sally working for them. So professional so easy to talk to and so very Helpful. I would Recommend any one looking for a storage facility to check this awsome place out. Its clean and well lite! Ask for sally so you can see what im talking about. Let her know Robert Gonzales said thank you so much..never change.

We recently got a storage u it here a few weeks back and it's very clean inside the storage and…read moreoutside. The environment is good. The people there are amazing. There very nice and explain everything you need to know about the storage units and payments. They make sure all your needs are fills before you leave. We where a hour away when I called and they stayed after they where closed for me to get there so I can purchase the storage and put my stuff in it. I highly suggest this place.