Anela was fantastic! She greeted my sister and me as soon as we walked in and immediately asked…read morewhat I was looking for. She could tell I was on a mission and wanted to get in and out quickly, which I definitely appreciated. When I mentioned I was looking for the super-soft Harley shirts, she knew exactly where to take me and which ones to show me. She absolutely did not steer me wrong! In fact, after talking with her for a bit, I realized she was the same salesperson who helped me find Harley shirts for my husband during a previous visit. My family and I have visited Hawaii for the last three years, and experiences like this are one of the reasons we keep coming back. Anela was friendly, knowledgeable, and made shopping easy and enjoyable. Great customer service is hard to find, and she truly stands out. Mahalo, Anela!

Aj provided e cellent customer service. He went over the features of the bike to make sure i knew…read morethe important stuff. I am very happy with the purchase of my new honda trail 125.

I can't say enough good things about Nik. He's honest, genuine, and knows his stuff. I've had…read moreeverything from a safety check to a crash rebuild done by him, and I couldn't be more satisfied! If there's an issue after the work's done, he'll just ask you to bring it back, and correct the problem quickly, without hassles. There isn't another v-twin mechanic on the island that I'd trust my bikes with! Thanks again, Bro :-)

Went in as scheduled got helped as soon as my appointment time was up very quick and easy…read moretransaction as long as you have everything that is required ready your wait time will be ASAP!!! Braddah Nik was very helpful and respectful highly recommend will definitely do business again and refer my friends and family to his shop AAA+++ ratting

Aloha I've been to white knuckle several times for work …read more Highly recommended, my bike runs so good now , also they did some extra work when I was in a pinch , I'd see and ask for Henry or Ben both super nice , helpful & knowledgeable , what I liked is they take the time to explain everything that so I understood.

This shop quality of work has changed for the worse. They screwed up two things on my bike. One I…read morefixed myself. The other, I had to take the bike to Cycle City to get it fixed. On top of that I got ripped off by paying way to much. Seth was the last guy who did good work on my bike. He is no longer there. Be very careful guys taking your bike to this shop. You been warned. I will be taking my bike to Cycle City from now on. They have qualified factory techs and mechanics.

Lots of front parking and lots of gear! Went in looking for boots. Unfortunately my size wasn't…read moreavailable at the moment but the employee saw us looking around and asked what we were in for and quickly went ahead and checked the back stock to see if there were any. His attentiveness and friendly service made the bummer moment ok lol. Plus my kids loved looking around at all the cool bikes and gear and the bathroom is so clean! My other half bought his dirtbike from here so we're already sold on the customer service just a bad timing for a lady with my size feet haha.

SERVICE: Austin was extremely helpful and professional in helping me get my handlebars straightened…read moreand fixed after I hastily threw them back together after a drop. He also had aftermarket part support for my DR, which allowed me to get new barkbusters installed after I'd beaten mine apart.

We were visiting the Cycle City Harley Davidson and were treated spectacularly by Anela, who not…read moreonly was knowledgeable and attentive, but what a wonderfully engaged customer service person who brought smiles all around. Our party gave her kudo's for going out of the way to help us. Thank you for adding to our amazing vacation!!!

Dropped my bike off and was told that it would be a week and a half for repairs. No problem. 2…read moreweeks later, still not done. Day 16 I call and am told it will be done today by 4. I have my wife drop me off at 4 and wouldn't you know, it's not done. If this is how they operate, I'm surprised they are still in business. Definitely gonna be looking elsewhere for a Ducati te

Fast response and turn around time from time i dropped off my motorcycle received great customer…read moreservice

No longer offer safety inspections, the guy that answered the phone was really nice, but said they…read moredon't offer safety inspections anymore

I had a great experience at Hawaii Rides and wanted to give a shoutout to Zoey. She was super…read morehelpful from the moment I walked in. You can tell she really knows her stuff and actually cares about helping customers instead of just rushing you through. She answered all my questions about parts and made the whole process easy and stress free Its always nice finding a shop where the staff are knowledgeable and genuinely friendly. If you stop by Hawaii Rides definitely ask for Zoey she'll take great care of you. Highly recommend this place

this shop is terrible. we dropped our bikes off on wednesday May 27th and were told they would look…read moreat the bikes that week. When we came to bring our third bike there on Saturday May 30th they said they haven't even looked our bikes. a week passes and we don't hear anything back from them. then more weeks pass and we're asking for an update just to hear the same thing we were told before "we will look at it" i picked up all three bikes on July 8th and absolutely nothing was fixed. these guys are a waste of time. if you want your bike fixed by an honest man i would recommend Dave who is just down the road by the hospital. there were more problems on these bikes from sitting for over a month. this shop deserves a zero star.

We went here to change out some part on a 2026 Soleil GT moped we just bought. The lady was very…read moreknowledgeable about moped engines/parts and let us know how to maximize our use. It was a nice Asian lady running the shop. Process was pretty quick. She offered us coffee and water while we waited. I would definitely go here again.

complete doodoo, lady is racist, and doesnt know shit about engines. or mopeds. charged me 600 just…read morefor them to not put oil in my moped. what an absolute waste of potential, they couldve been great, but that lady lacks common sense, and probably 1st grade manners.

Purchased a pronto at this shop yesterday for my son. Owner was straight forward about the sale…read more However, his mechanic was where the magic began. Brosenan was his name. A younger gentleman that was so eager to help answer every question for me and my son. Took the time to explain the bike we purchased and its features. He was passionate during the process and it never once felt like we were a nuisance to him. And my dumbass forgot to tip him smh. But we will be back for my son's maintenance so I'll have the opportunity to do so. Back in the 80's when I rode mopeds to do my paper route, the bikes I had were not as technologically advanced like these bikes sold today. And at the same price point too! I recommend the purchase so don't hesitate to get one. Bought it for my son so he can DoorDash and make some money. Thanks Brosnan and thank you Apex Motorsports.

Jordyn and Martin were so awesome to help me yesterday at their shop and their moped parts were so…read morecheap so thankful!