I've been going to Carilion Dermatology for almost two years now, and I'm TOTALLY impressed with…read moreboth their care and knowledge helping me through. Dr. Karla Guerra is extremely knowledgeable about my condition, and had new info on stabalizing it. What a addition !!!! Lisa, their medical assistant is helpful and amazing 2X a week assisting me, Thank you all !

I have been a patient for yrs here I go back yearly just to keep up with my skin in the same good…read morecondition Staff if very customer friendly

The PA-C I saw here was always very nice and helpful and the staff was friendly, but the wait times…read morewere insane, and the staff made an error in scheduling one of my appts that resulted in two more months of the treatment plan I was on at the time. Those issues always annoyed me, but I finally left after checking in for my appointment one day only to be told that it had been moved to later in the month. I was confused at first, but after asking several questions, the front desk staff admitted that they mailed me a letter notifying me of my appointment change. A letter! When I told them I never got a letter, they looked at their records and saw that they'd accidentally sent it to my old address, one that I had 100% updated with them after getting married. When I told them that I'd now lost some of my PTO by not being told that my appointment was cancelled, one receptionist said to the other receptionist "oh make a note that she'd prefer to be called next time instead of getting a letter" ....yes, please call me if your office is cancelling my appt haha. I made an appt with a new office later that day.

I saw Dr. Brown after finding her on her social media and learning so much from her videos. She was…read moreable to help me with my concern and I highly recommend her

Never answer the phone, I have to physically visit to get answers or schedule appointments…read more Very unprofessional.

On my first visit, I made the aged mistake of arriving not just early by minutes- but by a day!…read moreThey helped me laugh it off and shoehorned me in for a quick visit with the doc (I had no issues right now) and they all could not have been more pleasant, helpful, or accommodating. I think I've happily found my new dermatologist! The office is clean and bright, the staff pleasant and professional, and the doctor friendly and easy to talk to, and - to my embarrassment and relief, they were understanding of this patient's foibles!

I had my first appointment here this morning. The staff was extremely helpful and friendly, the…read moreprocess was quick and easy. I felt very comfortable and cared for, all my questions were asked and the facility was clean.

This is a awesome office to go to. My first visit was to have a Mohs Surgery done on my scalp. When…read moreit came to the numbing before the surgery, did not feel the needle go in. Nurse Brittany is awesome and a little music playing in backgroud kept your mind off of what was going to be next. Dr. Hurd remove the cancer (Squamous Cell Carcinoma) than put 21 staples in my scalp. Return back 21 days and Brittany took staples out and did not feel anything again..They got a new patient (me) cause the C word not good to hear. See you all in 6 months Thanks again for a awesome visit.

Really nice, every time I go they are on time and everyone's really kind. Always ready to answer…read moreany questions I have an accommodate anything I need, and they are always able to fit me in when I need an appointment.

I went to the Raphine office from 2019 to 2025. Rashes did not respond to treatment no biopsy…read moreoffered, even though it was noted in 2023 and 2024 a biopsy if no improvement. I found another dermatologist who did biopsies, the first visit and I received an actual diagnosis. The visits were quick, and I felt dismissed, I even asked about the possible need for a biopsy, during the course of many visit.

Every time I visit there is a new dermatologist. Three for three (lynch, Carr, and the third who…read morewas too quick to quit to remember their name) before we left for another derm in Cville.

He is awesome. Professional and direct, smart and charming. Oh! and my skin is PERFECTION now,…read morethanks to Dr. Gross!

The physician I saw was good but the office staff was very difficult to talk to. She seemed…read moreannoyed that I was calling to be honest. It was very awkward. My saving grace was that the doc i previously saw didn't have any openings so I was able to use that to get off the phone. Now I'm switching to a new dermatologist to avoid feeling like a burden

First of all... The actual treatment I received from Ridgeview was fine. Nice nurse, nice PA,…read moreprompt, professional treatment. But that is where it ends. I checked in on the app, which was a waste of time because it didn't work. Had to fill out a paper form at the office. Not a big deal, but it turned out to be a harbinger of what was to come. I arrived 10 minutes early at 8 am to find a young lady behind glass at reception who utterly ignored me for about a full minute while she typed into her computer. No "hello." No "someone will be right with you." Nothing. Finally another lady stepped in to check me in. To be fair, I did not have to wait long after check in and I was called into the exam room where everything went fine. The PA said he would write me some prescriptions and I told the nurse to send them over to Walmart. When I went to check out, I got no paperwork. No wound care instructions, no prescription instructions, no receipt, no nothing. Chalked this up to some "portal" thing or to some other paperless delivery method and I figured the information would be in my email when I got to work. Nope. Nothing. So I went to work and on lunch, about four hours later, I rolled over to Walmart to find that the prescriptions had not been called in. From Walmart, I spent almost a half an hour trying to get a human being to answer the phone at the Ridgeview and this is simply not possible at this office, even though there were more than half a dozen employees there during my visit. I tried to get the Walmart pharmacy technician to call Ridgeview, but the pharmacy tech said he couldn't get anybody at Ridgeview to answer the phone either. So, after wasting a lunch hour on the uncomfortable Walmart bench in a futile effort to get a human to answer the phone at Ridgeview, I went back to work without my prescriptions and tried to call again. It appears that the only way to actually speak to a human being (at the company that owns Ridgeview) is to press "1" for appointments. They don't have a human to handle existing patients but it seems like they hop all over new business. Using this method sends your call to Calcutta or Rio or somewhere else that is clearly not Lynchburg, and puts you on the phone with a very nice lady who speaks English as a second language well enough, but who can do nothing at all to help you as an existing patient. I complained to this lady, and she must have emailed Ridgeview, because a few hours later, I got a call from a nurse at Ridgeview, who explained that they do not call in prescriptions until the end of the day. It sure would have been nice to know that before I wasted an hour of my life, but I chalked the mishap up to miscommunication and moved on. So the next day, I went back to Walmart, where I found that 30 day supply of one of the prescriptions would cost nearly $1,000. This not being in the budget, I called to Ridgeview and left a message for the triage nurse (because, as I have already established, nobody answers the phone there) with my name, DOB, return phone number and the description of my problem. No call back. Just called again, left another message, but I do not expect a call. Looks like they will just ignore me entirely. Apparently, I will need to go back to Ridgeview in person and get ignored by the receptionist and stand there again until somebody finally decides to deal with me.

I escorted a loved one here. The location is easy to find and has ample parking. The lobby is…read morecomfortable and has tons of magazines. The staff member recognized my relative through the window and had her checked in before we entered the door. The nurses are friendly and professional. The doctor explained things in layman's terms and was great about answering questions.