I've been going to Carilion Dermatology for almost two years now, and I'm TOTALLY impressed with…read moreboth their care and knowledge helping me through. Dr. Karla Guerra is extremely knowledgeable about my condition, and had new info on stabalizing it. What a addition !!!! Lisa, their medical assistant is helpful and amazing 2X a week assisting me, Thank you all !

I have been a patient for yrs here I go back yearly just to keep up with my skin in the same good…read morecondition Staff if very customer friendly

After several years of respectful service, today I could not tolerate the Christian music blaring…read moreover the waiting area lobby. After having to leave Wiggington Road Family Practice, after years there, for sudden religious differences around my Rectal Cancer diagnosis, I could not tolerate another Religious Shaming and Guilt Trip around any of my medical treatments ... So I left. Who's business are my beliefs anyway but my own? How disappointing are the local Christian " Jesus is God " antics. Especially around serious medical concerns. Get over yourselves ... Really ... Mind your own business.

My family and I have seen several providers here and have been so happy with them all! My son was a…read morepatient for over a year and they were wonderful to work with. Very nice nurses! Front office staff is efficient. We have not had any issues at all! Highly recommend

Never answer the phone, I have to physically visit to get answers or schedule appointments…read more Very unprofessional.

I had my first appointment here this morning. The staff was extremely helpful and friendly, the…read moreprocess was quick and easy. I felt very comfortable and cared for, all my questions were asked and the facility was clean.

On my first visit, I made the aged mistake of arriving not just early by minutes- but by a day!…read moreThey helped me laugh it off and shoehorned me in for a quick visit with the doc (I had no issues right now) and they all could not have been more pleasant, helpful, or accommodating. I think I've happily found my new dermatologist! The office is clean and bright, the staff pleasant and professional, and the doctor friendly and easy to talk to, and - to my embarrassment and relief, they were understanding of this patient's foibles!

I had problems with billing. After receiving my email, I printed it out to mail it in because there…read morewas no way to pay online. After finding out that their billing staff hadn't deducted my payments I was told the large amount. After contacting billing they finally got it straightened out only to be told they wouldn't bill me again. That's great. My next appointment I wasn't billed and then the second time after I was told up front I owed for the last visit ($82) as well as this visit. ($150) Geez. I paid both but the office and the doctor treated me like a parasite so I will not be going back. I pay my bills but when their billing department got slack it was nothing but a headache afterwards.

Dr. Hurd and his staff are the best. I've been quite pleased as a patient for nearly 9 years.read more

I have been going to this practice for a few years, usually go to Fishersville office and have seen…read morenew Drs. In the past. I recently went in to see a new Dr. in the Fishersville office. My insurance list the practice as in network but the new Dr. was not in network. They Would not refile under an established Dr. I ended up paying $90 out of pocket. The original EOB said I owed $0. I am no lo a patient. I have tried to address this with the office but can't get it settled so I ended up paying to keep it off my credit!

You can no longer get an appt through a human on the phone. Only through texting and that is…read morecompletely non-responsive. I texted that I needed an appt and was asked to verify my birth date. I did. Three times. I never ever received a response though for three weeks beginning in August I texted every day, "NEED AN APPOINTMENT." Again, all I received - no human contact, no call, no text - just was told that I needed to verify my birthday through Klarna. This is not a medical practice that cares for its patients. I will not go back.

He is awesome. Professional and direct, smart and charming. Oh! and my skin is PERFECTION now,…read morethanks to Dr. Gross!

I am giving this office 3 stars because the providers are good, but the office staff is very cold…read moreand unfriendly, and I have been trying to get my medication for almost 2 weeks. The medication is a pre-authorization, but I have called twice to let them know that they sent my medicine, not only to the wrong pharmacy, but to two different pharmacies. Meanwhile I got that fixed, and I have gotten no calls back, so I have no idea if they've even tried to get the preauthorization. I might as well just call my insurance company myself.

I cannot recommend this place for dermatological care. I consider their billing practices…read morefraudulent. I am a cash pay patient. They tell me how much for the skin cancer screen & I pay. For 2 years in a row now I receive an additional bill by mail. For what!?!? I have no idea & neither do they. Their assumption is you will just pay & not ask questions. The skin cancer screen takes about 6 minutes. No one touches you & it's not even a doctor performing the screening. I paid $150 & then receive bills for an additional amount?!? With insurance the cost would have been almost $300. I can't imagine what procedures cost that actually take some intervention by the medical staff. During the screening I asked the PA to look at something else & she told me to make another appointment. Wow. Seek out a more honest provider.

I escorted a loved one here. The location is easy to find and has ample parking. The lobby is…read morecomfortable and has tons of magazines. The staff member recognized my relative through the window and had her checked in before we entered the door. The nurses are friendly and professional. The doctor explained things in layman's terms and was great about answering questions.