I just bought a two bedroom condo on the 25th floor in The Penthouse. I love this building because…read morenot only of the location, you can walk to everything you might need, but also all the upgrades that have been completed in the past few years. New elevators are smooth and very quick. New glass railings are being installed in 2025, as well as the entire building is being painted. My neighbors are friendly and I really like the people at the concierge desk on the 7th floor. I feel safe in this building, and I love the amenities, heated pool, fitness room, and the library. if your looking for a fantastic location and a secure concrete and steel high rise that is relatively affordable, I highly recommend The Penthouse Condominium.

Effective jan 1 2015 the penthouse condos will be managed by a nationwide property management firm…read more The new management company manages both commercial and residential properties thru out the USA . This is exciting news as Towson continues to expand and grow. The penthouse condos are in the best location in the heart of downtown towson and the penthouse will be steps away from the new whole foods market and towson row development .

I've had a really positive experience interacting with the leasing office at Towson Promenade. The…read morestaff has been professional, responsive, and easy to work with. I especially want to recognize Cydney, who has been extremely helpful and attentive whenever I had questions or needed assistance. It's clear she cares about helping people and making sure things are handled properly, which makes a big difference. Overall, the team has been friendly and supportive, and the professionalism from the leasing office really stands out. Shoutout to Cydney for going above and beyond!

Staff is always friendly and helpful. Monique and Cydney have been amazing and doing whatever it…read moretakes to make living here amazing.

As usual, called two weeks ago, then called last week about consigning my 60 year collection of…read moreAntiques,, Egyptian artifacts, Civil War artifacts, silver collection, antique bottle collection, oil paintings, 18th century 19th century I could go on and on, they keep saying all Mr. Alex will call you back. he's busy and Mr. Alex will call you back. He's busy... Well two weeks later crickets, to me that's total laziness, so let me post a few photos on the items that I was considering consigning but no longer

It takes them at least 3 days to return a text message. And then their response is 2 words at…read moremost. They take terrible photos for online auction and insist the photos are great. Their fees over the top. Terrible experience from beginning to end.

Had a hvac issue and reached out to property manager Ms Douglas. She was able to have my issue…read moreresolved immediately! The customer service is amazing! it's great having RRG as a HOA Management Company

Based on the service provided by Susan Smith at Residential Realty Group, I highly recommend this…read morecompany. Susan went above and beyond to assist me with my architectural request recently. I had many questions as I was unsure of the process, but Susan was patient, courteous and professional during each of our interactions. Additionally, RRG does a great job managing the upkeep of our neighborhood. Snow removal and landscaping is superb.

Communications from management and the Board have increased exponentially since Chris Petrik…read morejoined the staff. Chris uses email, elevator postings, newsletter articles and electronic displays. His end of week emails outlining upcoming and ongoing maintenance activities in the building. He also includes friendly reminders regarding current building issues (pets, trash, holiday decorations, throwing things from balconies). Chris is very easy to interact with and he genuinely cares about the future of the building. Is works hard to make Silo Point a contributing part of the community. He is commitment to keeping the building well maintained and safe for the residents. He has hired a staff that does an outstanding job of overseeing the operations, maintenance and repairs of the building. They are professional, responsive, friendly and dedicated

1-star because it's required to have "something" BUT they get negative 1000%…read more These are by far the worse of any lot of people in this organization and should not be managing properties. In the past they would issue unfounded and unwarranted violations to my property. When I questioned their source and showed proof the violations had nothing to do with my property they continued issuing violations. I found out it was from the toxic neighbors who I believe were targeting my property since it was a rental and were notifying the HOA who didn't do ANY fact checking. This isn't the only issue with them and it's clear they are completely out of touch with the residential community. Fast forward to moving on from this nonsense... I recently ( 7/2024 ) sold the townhome property in the Riverchase condo community in Maryland under them as the HOA managers. Closing was 2 months ago and they were notified of the sale and knew I was no longer the owner and yet, and YET I am still getting notices for monthly payment of fees AND the kicker, they had the nerve to send it to collections. I received a first invoice for August just after closing and was told by the HOA that it would take 2 weeks to record new ownership. Apparently not true and I believe any conversations had with them cannot be trusted. Clearly there is a disconnect in this organization and they could care less since it's not affecting them. I've asked my title company to reach out to them AGAIN to get what ever documents resent to the HOA to show I am no longer responsible and PAID up to the closing. At the day of closing, all fees were paid to those owed. I had to send all my documentation showing I owe NOTHING to First Service since the collections agency is who I need to dispute this action with in order to not have my credit affected. I just wonder if they are sending ME notices, what are they sending to the new owner and is she paying like she's supposed to? But it's a "I just wonder" I really don't care. It's the next day after writing this review and I had to come back to make a comment about this. I got in touch with I'm assuming First Service internal collection agency, which has the same address as FS. I'm sure that there's a conflict of interest there somewhere. Anyway, I spoke to someone and explained I no longer own the property for which they are trying to collect fees from me. I told her Alicia Menefee, who is titled as the community association manager for FS at Riverchase, said to me in an email that it would take two weeks to change my name and remove it as owner of record. According to the person I spoke with, it takes 30 to 45 days. Here's the kicker if it takes that long to do a records update, have a process in place so that FS is not sending bogus information to collections to ruin the lives of people because of your own ineptness to properly update and monitor sales transactions. And why is Alicia Menefee giving out false information?

I wish I had known about these Yelp reviews... I've owned rental property for over 30 years and…read morehave managed several of them by myself, some out of state, so I am no newbie. I also renovate homes, so I am not uneducated in the realm of home repair. This property, in a desirable waterfront area, was our family home which we renovated top to bottom. Many contractors who did work on the property were very complimentary and several people said we would have no trouble renting it out. I spoke to Linda, the owner, at length before I signed the contract. Little did I know that I should have been taking notes and had those notes verified and signed! One thing that Linda told me was that she and her spouse also run a handyman company that does repairs at a reasonable rate. When a very minor repair was needed just prior to putting the house on the rental market, CPM denied making the statement about the rate. If they tell such boldface lies, what else is in store? Inexplicably, they did not put the property on the market for FOUR months. After one month of finally being on the market, they recommended a rental reduction. I asked to wait and, lo and behold, a desirable tenant signed the lease. Since the property sat for so long, landscaping needed to be done before move-in. CPM got a quote for over $200. I shit a brick and called the landscaping company, who obviously had no idea what the scope of work was. When I explained what was needed, the cost was reduced to $80. So, don't expect this company to work for your interest. Pre-move-in cleaning was also outrageous (and mandatory) especially considering that I had it cleaned when I handed over the keys four months prior. Heather (in the office) has been sometimes helpful and patient but there are questions that I've routinely asked again and again with no answer. I cannot trust this company at all and am biding my time to make the switch to another property management company.

I highly would not recommend to rent to this property management. They provide poor service. The…read moreMaintenance Person does the bare minimum to repair household items, have to come to the property multiple times due to lack of knowledge. I had move in the property January 2022, the house was not professional clean, had trash in the closet, house was not painted had stains in the bathroom. Please read your lease agreement thoroughly. You are required to hire Chesapeake Property Management preferred Cleaning Company when it is time to move out of the property. The prices ranges from $200 and up. If you decide to move in one of Chesapeake Property Management, make sure you take pictures of the property prior to moving in and after. Document everything to ensure you are not liable for anything

I can't recommend Jackie O enough! She made selling my home feel less stressful and more like a…read moretrue partnership. From our first meeting, she was organized, knowledgeable, and incredibly thoughtful. Jackie handled everything--from pricing and staging to showings and closing--with professionalism and care. What really stood out was how personal she made the experience. Jackie was always available to answer questions, walk me through next steps, and offer steady support. She genuinely cares about her clients and it shows in everything she does. If you want a realtor who combines experience with heart, and who will truly look out for your best interests--Jackie O is it. I'm so grateful I had her by my side!

THANK YOU sssooo much for everything. We're sssooo happy with your hard work, dedication,…read more professionalism, support and love. I don't think anyone could handle the task better than you did. You did it effortlessly!!! Not to mention the finishing touches of a personal card, beautiful knife and tasty bottle of champagne. You went above and beyond. You really out did yourself. You have a customer , supporter and friend for LIFE in us. Love the Robinsons THANK YOU again and again.