1-star because it's required to have "something" BUT they get negative 1000%. These are by far the worse of any lot of people in this organization and should not be managing properties. In the past they would issue unfounded and unwarranted violations to my property. When I questioned their source and showed proof the violations had nothing to do with my property they continued issuing violations. I found out it was from the toxic neighbors who I believe were targeting my property since it was a rental and were notifying the HOA who didn't do ANY fact checking. This isn't the only issue with them and it's clear they are completely out of touch with the residential community. Fast forward to moving on from this nonsense... I recently ( 7/2024 ) sold the townhome property in the Riverchase condo community in Maryland under them as the HOA managers. Closing was 2 months ago and they were notified of the sale and knew I was no longer the owner and yet, and YET I am still getting notices for monthly payment of fees AND the kicker, they had the nerve to send it to collections. I received a first invoice for August just after closing and was told by the HOA that it would take 2 weeks to record new ownership. Apparently not true and I believe any conversations had with them cannot be trusted. Clearly there is a disconnect in this organization and they could care less since it's not affecting them. I've asked my title company to reach out to them AGAIN to get what ever documents resent to the HOA to show I am no longer responsible and PAID up to the closing. At the day of closing, all fees were paid to those owed. I had to send all my documentation showing I owe NOTHING to First Service since the collections agency is who I need to dispute this action with in order to not have my credit affected. I just wonder if they are sending ME notices, what are they sending to the new owner and is she paying like she's supposed to? But it's a "I just wonder" I really don't care. It's the next day after writing this review and I had to come back to make a comment about this. I got in touch with I'm assuming First Service internal collection agency, which has the same address as FS. I'm sure that there's a conflict of interest there somewhere. Anyway, I spoke to someone and explained I no longer own the property for which they are trying to collect fees from me. I told her Alicia Menefee, who is titled as the community association manager for FS at Riverchase, said to me in an email that it would take two weeks to change my name and remove it as owner of record. According to the person I spoke with, it takes 30 to 45 days. Here's the kicker if it takes that long to do a records update, have a process in place so that FS is not sending bogus information to collections to ruin the lives of people because of your own ineptness to properly update and monitor sales transactions. And why is Alicia Menefee giving out false information? read more

This HOA property management company operates extremely poorly! They have horrible customer service with terrible customer service communication! We attempted to reach our "account portfolio manager", Marissa Freeman, through her direct phone number, and we left multiple VM messages on her direct number but to no avail -- no return call! We called her direct number and left 3-4 direct messages on her number over more than a week's time and we never received one return call. We called the 24/7 customer service number 3 times asking for a return call and got none. We called the 24/7 customer service number an additional 3 times complaining about NOT RECEIVING the courtesy of a return call after MULTIPLE attempts and messages left -- and asked for the call to be elevated and escalated to an urgent level strictly in the attempt to GET A RETURN CALL which the customer service rep said would happen. The elevated call we were told would go to our rep, Marissa Freeman, as well as additionally to her supervisor, Rebecca Clemson-Petrik (the Regional Director) -- and that we would get a return call in their standard practice 24-48 hours. Over 10 days (way beyond the 24-48 hours suggested) we made approximately 8 calls (3 elevated to that urgent return call request) and NONE of our calls and messages were responded to by Marissa or anyone from FSR -- very frustrating and very disappointing from our early interactions with his HOA administration company! Went to their local office last Thursday @3:45pm- (and based on a sign taped to their door -- on a day they operate and are open and during operating hours Tuesday-Thursday 8:30-4:30) - and the office was closed, lights off and empty. After no return calls over 10 days, returned to their local office this Thursday @10::30am, the office was occupied by 5 employees-- among which was our HOA portfolio manager, Marissa Freeman. Discussed their companies POOR customer service and lack of communication in not returning any of the 8 messages and VM left for her or anyone. Ms. Freeman had no answers except to say she never received any of the direct VM messages nor any of the messages or escalated messages left for her through the 24/7 number and she will have to look into the matters --1) "an apparent broken phone VM app" that she NEVER received any of the VM messages left for her on her direct number; 2) that the 3 phone requests to the 24/7 number she did not receive any notice of to generate a return call - saying that the calls were "closed as resolved through the 24/7 number" so she NEVER got the message; and 3) the additional 3 calls to the 24/7 number that were requested and we were told would be elevated and escalated to urgent to facilitate a return call from Marissa or anyone -- WERE NOT -- and were also "closed as resolved through the 24/7 number" -- so again she NEVER got the messages supposedly. No satisfaction and no real answers to the POOR service and lack of service regarding returning our calls-- only non-satisfactory non-answers to justify why she did not do her job and follow-up and follow through with returning a call to a customer. Just a lot of passing the buck and blaming others saying their must be some other explanations that she "needs to look into" to figure out why she never received any of our 8 message requests for a return call -- PLEASE -- I am not that gullible to believe she did not get any of our 8 messages asking for a return call! In addition to the general lack of and POOR customer service and explanations, both our HOA portfolio manager, Marissa Freeman, and her associate (another HOA portfolio manage - Alicia Menefee) were both rude and not very understanding regarding the frustration a customer is appropriately having because of not getting a return call from 8 messages left in 10 days. Lastly, the entire reason for all of the calls -- about not receiving our coupon book to make payments -- was glossed over with the statement "Looks like you should have received it, but I'll put in a request to send you out another coupon book". read more

One word: incompetent!!! Horrible cannot even start to explain this company!! I would NEVER EVER buy or rent any place that is "managed" by them! I reported an issue almost a year ago (multiple times!) and there are no response, follow up and no resolution in sight! Just keep being ignored. I see the same person responds here as well as on other properties they manage, replying to all the people that are upset and frustrated. It'd be nice if this was also the attitude outside of Yelp, and truly care for the residents. But from my experience, the opposite is true! All the employees I've spoken to so far are LESS THAN HELPFUL, and definitely don't care. Do yourself a huge favor and check your HOA before getting a new home. I sure will next time around! read more

Congratulations to FirstService Residential here at Acton's Landing in Annapolis for advancing Kristine Santo into their management ranks. She brings the meaning of service to a new level. Her sincere concern for our residents , responsiveness and follow-through will be a welcomed addition to our support that continues to improve through the years. read more

If I could give FirstService Residential 0 stars I would. They are the WORST property management company. I don't even know where to start! Don't hold you your breath trying to reach out to someone because you wont. Horrible costumer service. No one return your calls, and no one will take your issues serious. If you are trying to reach out to the Manager, Atash Nengel, just be aware that you will be speaking with the most unprofessional, and rude people that you will come across of. I wish I read the reviews before purchasing my place. read more

Owned a condo in a building managed by this absolutely heinous company. Our manager was Atash Nengel who appeared to make decisions with impunity and without input from the owners. E-mails and calls not returned, serious problems in the building ignored, with only lip service paid ("will look into that"). Refused to allow me to contact HOA directly, instead would only forward my concerns to the HOA. She then said the HOA had declined to act on the concerns, however, I was able to speak to the HOA president and several other members in person who denied having received any of my correspondence. The HOA present then admitted that there had been many instances of "poor communication" between the management company and the residents since the current manager took over from the previous. Would never buy in a building managed by this company again. read more

Communications from management and the Board have increased exponentially since Chris Petrik joined the staff. Chris uses email, elevator postings, newsletter articles and electronic displays. His end of week emails outlining upcoming and ongoing maintenance activities in the building. He also includes friendly reminders regarding current building issues (pets, trash, holiday decorations, throwing things from balconies). Chris is very easy to interact with and he genuinely cares about the future of the building. Is works hard to make Silo Point a contributing part of the community. He is commitment to keeping the building well maintained and safe for the residents. He has hired a staff that does an outstanding job of overseeing the operations, maintenance and repairs of the building. They are professional, responsive, friendly and dedicated read more

Jean-Paul Halstead, the Community Manager, routinely sends messages about weather, staff, homeowners association, and other developments about the community. He has gone out of is way to help for problems. For example, the light in my kitchen stopped working yesterday. Even standing on a chair, I cannot reach the fixture. Yesterday, I asked Jean-Paul Halstead, the Community Manager, for help. He himself came this morning. I had no replacement bulb. He then kindly replaced the bulb and positioned the fixture to cover it. read more

I have been under the management of this company and since 2/18/21 I have had the neighbor from hell, I called the manager for my property and complained of the neighbor putting his fence on my property and he moved my downspout to put his fence on my property and she never had him stop and get a surveyor she made me do all the work myself to the point that all I could see my hoa fee as a very expensive trash bill of $72.50 and now I have to have my yard dug up so they can get it right and I have to pay for my lawyer and surveyor because she didn't do her job so I say think really hard before you choose this company that will dig deep in your pockets read more