My stand-alone hot tub stopped working after I accidentally overfilled it. Antonio was our repair…read moreperson from AG Spas. He showed up precisely on time. He was friendly while being very professional. He deduced that pump #1 was disabled, which caused the spa not to work. Antonio said he could replace the pump, but first, he wanted to see if there was a reason it wasn't working. He found the wire leading to pump #1 was lying in water and had a small break that caused the breaker to flip. Instead of paying for a new pump, I just had to pay for a new wire to pump #1. It's very nice to have a repair person who looks for the most inexpensive way to fix your hot tub. I will continue to do business with AG Spas!

I had technician come and repair that he could do and was told he would have to come back when…read moreparts came in to finish other repairs. He stated that the $150.00 that I originally paid for them showing would be credited when final repairs were done. I contacted them when I received itemized bill and noticed $150.00 was not credited to itemized bill. I was told that was not the case and that no credit was due to me. I know for a fact I was told $150.00 would be credited by office and technician. I would not recommend them and if you do hire them document or record what ever they say.

I recommend them with confidence! They are among the most proficient pool companies in the valley!…read moreThey take care of me and my clients!

I am writing so no one else goes through what we went through with Calavan's Pool & Spa. They were…read morehired at many other properties where many problems occurred causing them to be terminated. I myself tried to work with this company so not to change to a different vendor. When I met with Larry owner of Calavan's he had no interest and pretty much laughed in my face. I decided to try and see if he would make things right however, everything got so much worse. Our pools at multiple properties went from the green algae to black algae. I highly recommend NOT using this vendor as you can see by all the complaints on Yelp. This is real and true. Be safe

My wife and I will be relocating to Las Vegas from the East coast and recently completed…read moreconstruction of our forever home in one of Las Vegas' newest planned communities. I manage large capital projects for a Government agency, so I understand design and construction...but absolutely nothing about pools or the Las Vegas market. So we spent months researching before deciding to actually contact two (2) national chains and one (1) local company to discuss our vision and get estimates. Besides the obvious customer reviews and feedback, we were most interested in the company's project portfolios. We wanted to be sure the company had a history of creating the total backyard environment we envisioned. All three (3) had extensive experience creating the environments we wanted for our back yard...a complete package that included a desert landscape theme with lighting and irrigation, free-form pool with wet-deck and Zion-like rock waterfall, stand-alone spa, pergola-covered seating area and fire pit. All three (3) companies were able to send someone out to the house relatively soon after initial contact. Danny Lovio arrived exactly when he said he would and spent the first few minutes introducing himself and California Pools. Then...he spent the next hour LISTENING to our vision...asking questions to clarify, offering suggestions and alternatives...but more LISTENING than talking. And we had some very specific expectations and desires...specific color palette, pool features, landscape elements, sight lines, etc. As I would expect from a designer, he made sure we understood the process, limitations of our lot and budget...and he offered alternatives that might enhance our design vision and operations/sustainability. The one thing he DIDN'T do...was try to force his design vision onto us. He was very up-front about the potential cost and promised to put together a plan that fit both our vision and budget. At the end of the session, we were favorably impressed enough to pay the $250 design fee and move forward with the design/estimate process. All three (3) companies estimated 2-3 weeks to get back to us with the concept design and estimate. One (1) week later, Danny sent us his design concept package and detailed cost proposal. The design included the 3D video and the 5-page proposal included a detailed breakdown of all the elements...excavation, plumbing, electrical, concrete, equipment packages, decking, landscape, etc...to include add/deduct options that would allow us to tweak our budget. To say that Danny "nailed it" would be an understatement. He captured everything we envisioned...only better. What was really impressive, was that he managed to relay exactly what we envisioned to his landscape consultant...who also nailed exactly what we had in mind. We asked Danny to make a couple minor adjustments to the spa and color of the waterfall...but we essentially had a final plan we loved within 2 weeks of initial meeting. Construction schedules are a nice planning tool, but seldom survive the first shovel of dirt. Caliche soil, rain, wind, temperatures, labor disputes...can devastate the schedule. The construction manager's challenge is to adjust to those issues to keep the project moving forward and manage the customer's expectations. Mario Villegas is one of the best...always keeping us aware of progress with pictures and videos...and making us aware of any potential problems. The actual schedule exceeded the original 12 week schedule, but delays were legitimate weather issues...and we always knew what was happening. Throughout the process, I got the strong sense that we received the same level of attention to detail he would give to a family member. And besides being good at his job, Mario is one of the nicest, most genuine, people I've ever met. That goes for Danny too! Bottom line...this was a great experience for us with an amazing outcome. If you are in the market for a new pool, you owe it to yourself to give Danny, Mario and California Pools a close look.

From design, through construction, and after care, their team was always there to guide use through…read morethe process. They are great.

We were having issues with some markings/discoloration on our pool (replastered last year). Upon…read morereaching out to Blaze (spelling?) who had apparently taken over from our previous rep Luis- we weren't getting any answers other than that our pool vacuum was put in too early (it wasn't). After posting my issues here- Greg immediately reached out and offered to come check it out himself. He came, explained how to repair the issue and assured my husband that if there truly was any plaster issue he would address it through the warranty. They worked everything out to my husbands satisfaction (he can be even more critical than me). If anything changes I will update accordingly but as of now our issues are resolved pending an acid wash. If you have any issues- reach out to the office directly.

I had an amazing experience working with Pools R Us from start to finish. From day one, they were…read moreprofessional, transparent, and incredibly easy to work with. I worked closely with Ben, who really took the time to understand exactly what I wanted and brought my vision to life. He collaborated with me on the design, paid attention to every detail, and the end result is a pool that honestly exceeded my expectations! It looks absolutely incredible. What I appreciated most was how honest and straightforward he was throughout the process. There was never any pressure or upselling. Just genuine guidance and expertise. The entire team was responsive, communicative, and made everything feel seamless. On top of that, their pricing was very reasonable, especially considering the quality of work delivered. I couldn't be happier with how everything turned out and would highly recommend Pools R Us to anyone looking to build a pool. Truly a great experience all around!

I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

I have owned a half dozen pools over the years, including one of the largest lazy rivers in Clark…read moreCounty. So, when it came to replastering an existing 'model home' pool albeit a modest pool (originally built by Nevada Pools) that was deteriorating, I called Distinctive. All in all, I figured it to be a straight forward job as the footprint would be staying the same. Owner Edgar Herrera impressed me as knowledgeable and well equipped. Upon his recommendation, I also decided to replace the waterline tile. I was so confident in him that I did not feel the need to even stay in town to oversee the process. For this job, I selected a quartz product (new to me) in Cappuccino, and I was excited for the change to come. Throughout the process, however, I felt as though my job was just too small and not a priority. In fact, I know that Distinctive was performing a large scale new build near me as more than once, I was told that a rep would swing by after visiting the other site. Had my son not been home when my pool was initially filled (we did this twice), it would have overflowed into the backyard. While Edgar did respond to my concerns, I feel that had he and his team been more proactive I would not have needed to shoot off trouble calls after hours. My main concern involved the quartz material as rendered (which I was viewing as cell phone photos from my son). While Edgar did initially tell me that the pool needed to be 'swept' after being filled with water, I interpreted that to mean the pool needed to be cleaned to establish the correct water quality and PH. It had not occurred to me that the plastering process was not yet completed?! I have never had a pool contractor hand off a job that was not actually done and ready for swimmers. Further, Edgar knew that I had not yet hired a new pool tech. Long story short, I have a distinctive pool all right (see photos). I refuse to believe that the resulting mottling, uneven distribution of quartz and staining in the body of the pool are my fault. To his credit, Edgar did have his plaster sub, Rainbow Pool Plastering, return to perform an acid wash on the pool, but it really is no better and certainly does not reflect the nearly $30K spent on it. I am still waiting on the pool accessory kit $500. The only reason this is not a 1-Star Review is because Edgar is a nice guy and I do not believe this was his desired outcome either. To anyone considering a quartz product, I highly suggest you do your homework first. The web is full of similar stories to my own. ~ Tammy

Distinctive Exteriors completely exceeded our expectations!!…read more Working with the owner Edgar on the landscape design for both the front and backyard was an outstanding experience from start to finish. Edgar was incredibly hands on throughout the entire process and truly cared about every detail of the project. I want to mention his crew are the exact same way, polite, neat and a pleasure they make sure everything is done perfectly! From the initial design phase to the final touches Edgar was present involved and fully committed to making sure everything came together beautifully. That being said we could not be more thrilled with our final result. Our yard feels like a true outdoor oasis, and we are so grateful for Edgar's talent and dedication. we would highly recommend Distinctive Exteriors to anyone looking for a thoughtful, talented, and highly detail-oriented landscape designer!

It was our first time visiting this pool. Everything was nice and clean. We'd go back if in the…read morearea again.

This is a hidden gem for sure! I took my kids here on a hot day and they loved it! I paid 7 dollars…read moretotal to get in for me and two kids. The staff was nice and the pool was clean. They allow you to bring your own food in so we swam for a while then had lunch. Be prepared if your kids are not teens you will have to be in the pool with them. I'd recommend the pool area for younger kids but the water slides seemed to get the most action from all ages. We'll definitely be back!

Personally, I enjoyed working with Barry during the construction of our pool, and the project…read moreitself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward.

Mission West Pools and Spas did an amazing job on our pool install. Bill Relaford is the best…read morecontractor we have ever worked with. He was truly a pleasure, and he made the install process absolutely seamless. I had about five other companies come out to quote us. His quote for the install was great and it fit within our budget, but it was his professionalism and warm authenticity that sold us. Every crew that came out was respectful of our property and exceedingly efficient. We actually hired his last crew to put in some additional pavers and rock to complete the yard. All the big companies on Yelp and other review spaces must pay a fee to show up at the top of the pool builder list because if quality, customer service, attention to detail, and professionalism were the only considerations when deciding which companies are highlighted on review sites and apps, then Bill Relaford and the whole Mission West crew, would most certainly earn the top spot. Give them a try if you are in the market for a pool. You will be doing yourself a huge service!

I used to use Get Wet Pool Services for a couple of years. Jesus was always great and did an…read moreexcellent job with my pool until he didn't. I was told some piping needed to be replaced, and I was taken advantage of. I was notified that the work had been completed, so I paid the balance of $800. Come to find out, the pipes weren't replaced! When I contacted Jesus about this, he knew the pipes hadn't been replaced, lying to me that it was. When I asked to be reimbursed, I was told that his contractor didn't do the work and that he (Jesus) was out of money for the materials. That's not my problem. He then promised to pay $400 in two weeks (Feb. 15th) and the balance on March 1st. This hasn't happened, or I might've refrained from writing this review. I've tried calling, but the calls go straight to voice mail. I've texted but have not received a reply. I've given him the courtesy of a few extra days and that I would be filing a suit in small claims court. I'm not even asking for the money back after four weeks of no service, even though I paid in advance. Ideally, I'd still like to work this out, but I am not opposed to moving forward with a claim. I hope no one else is experiencing service like this!

Jesus runs a great and professional service. He is quick to respond, courteous, knows his stuff…read moreand offers good value. I recommend!