I'm honestly heartbroken and shaken by my experience with this shop. I trusted them to replace my brakes, and afterward I found out that several bolts hadn't been put back on correctly. Realizing that I had been driving my small children around in a car that wasn't even safe was terrifying. What hurt even more was the silence. I called over and over, left voicemails, and never got a single call back. As a single mother, I don't have the luxury of being without a reliable, safe vehicle. Instead of support, I was left to figure everything out by myself and pay someone else to fix their mistakes. They failed to provide the service requested in a responsible fashion and then failed to respond to voicemails. I don't write reviews lightly or ever but this experience left me scared, frustrated, and disappointed. I truly hope they take responsibility and ensure no one else has to go through something like this. If I could give negative stars I would. read more

Richbourg Certified Auto Service - Missing bolts from back passenger tire discovered by another mechanic I paid to investigate my vehicle. - Towing Near Me - Saint Augustine, Florida

I'm honestly heartbroken and shaken by my experience with this shop. I trusted them to replace my brakes, and afterward I found out that several bolts hadn't been put back on correctly. Realizing that I had been driving my small children around in a car that wasn't even safe was terrifying. What hurt even more was the silence. I called over and over, left voicemails, and never got a single call back. As a single mother, I don't have the luxury of being without a reliable, safe vehicle. Instead of support, I was left to figure everything out by myself and pay someone else to fix their mistakes. I don't write reviews lightly, but this experience left me scared, frustrated, and disappointed. I truly hope they take responsibility and ensure no one else has to go through something like this. If I could give negative stars I would. read more

Kevin and his family are great people. been there several times, including when the dealership for my car was unable to repair an issue. Kevin fixed it in under 2 hours!! Believe me, if he and his guys can't fix it it can't be fixed. read more

Just had a frustrating day turn good. This is attributable to two companies, the nature of which you're more likely to hear complaints than praise. Those companies are and , both in St. Augustine. My only regret was that I was limited to 5 Stars in my praise. read more

I needed some exhaust work done on my car they handled it perfectly. The quality and value they provided was outstanding!

Being "Just a girl " I get in my car and GO !! anytime something wrong with my vehicle I take my car to Lacey and Nick and they get me taken care of with no hesitation!! staff always friendly and they NEVER take my head off with a price oh yea and they always hop right on it !! thank you for your services Richbourg !!! we the people don't know what we'd do without yall . Jas read more

Electronic stability control car lights were being crazy + had to pull over on 207 thenreturn home. It was late on Wednesday of Thanksgiving weekend. Nick and the family was there + just about to leave. Nick took care of our car that same night!!!! I'll never forget that because I finally got to see my parents the next day!!!! *Nick at Richbourg Certified Car Care is the BEST!!!!!! * read more

Nick and Lacey are wonderful people and solid business owners; they enjoy solving car problems. and helping people. Their services are comprehensive. They are personable, friendly and live locally. Their son is also mechanic there: a family business in the heart of Saint Augustine. Truly exceptional service: My car stalled out and died at a key intersection in Saint Augustine's tourist area. Ugh ! So, I called Richbourg on my cell and the owner, Nick and his mechanic Colt ran down 3 blocks to my stalled location and they pushed my car out of traffic to a safe spot across from their shop! Impressive. My car had multiple electrical problems and Nick Richbourg called me 2.5 days later and politely informed me my car was "ready for pickup." - Woohoo ! Wow !! Nice goin Richbourg Auto Service! Fantastic customer service with very reasonable cost and repair time. Nice work guys! : ) read more

These guys have saved me on three different occasions . First time I dropped off one of my work vans on a Friday evening for an alternator after breaking down on Vilano Beach A1A the tow truck Person told me about them that they were right over the bridge and towed it there and Colt worked on it that night and had it ready the next day ! Two weeks ago the same van had a bad oil leak and I dropped it off to Nick on Friday evening and he replaced the rear main oil seal and had it ready the next day . No small task ! Five Star Service every time ! Much Respect ! Tony Price Ultimate Surfaces Of Jacksonville Inc. read more

Best mechanics in st Augustine!!! Always there to help us out. Super busy all the time, family oriented. You have to be patient but they will give you a solid and great deal, they always help out. Not a traditional shop because they do everything from trucks, to classics to imports to everything to model T's and anything with a motor or wheels. They work a lot with the working class, always open. Good people! Lunch time boys! read more

I was in st Augustine Beach Florida and my car broke down I was there visiting family and I had it towed to the Airbnb and then the next morning I had it towed to the garage I was down there September 18-23 so I had to get a rental so we could get around and be able to get home and the garage I took it to drive it all the way to my house in Asheville North Carolina I will like everyone to know that this person is a great person to take your car to him to be worked on I would recommend this garage to everyone read more

they charged me 400$ and did not fix anything on my car, in fact, they made it worse. i need an intake manifold now. this place is a scam.

Man literally, WHERE DO I START. The most disgustingly unprofessional place and people (Nick the owner) ive ever been too. If I could give negative stars to actively rid this company from St. Augustine, I would do it ten fold. They damaged my vehicle, failed to take responsibility for it, until I had to go back into the shop to have them tell me what happened. After waiting patiently for them to fix the damages and replace the damaged property, I got nothing but A cold shoulder and absolutely 0 accountability for their actions. I called them over a dozen times to only be given the run around of why they dont have my repaired property yet. Every call I made, I asked for a return call to talk to the owner so we can have a mutual common ground of the time it will take to get my stuff back. NOT 1 TIME DID THEY CALL ME BACK. I ended up taking matters into my own hands, and made frequent stops at the shop to check in. 3 months go by with nothing but BS excuses from Nick, to the point a deputy got called to his business because he refused to give me my repairs until I got a lawyer. I was born and raised here in St. Augustine and sure, there have been some bad businesses but I CAN ASSURE YOU THAT THIS IS THE WORST AND MOST DISHONEST. I would literally "kick rocks" before ever even recommending this place to any person, including my worst enemy. If I have to write 100 reviews just for 1 person to not go there,I will. As a matter of fact, I will be writing reviews daily, on every site that will let me. This place is for the rodents. read more

Nick is AMAZING!!! Honestly everyone who works here is! It's hard to find a trustworthy mechanic and this shop is the absolute best!!! They go the extra mile and truly deliver excellent customer service. They explain what services are needed and are willing to show and explain why the services are needed in great detail and in terms that anyone can understand. When my van broke down Nick stayed late to make sure it got there alright and to make sure myself and the kids were going to be ok getting home. Prices are incredibly fair. I will NEVER go anywhere else!!! We come here for everything and have never had a bad experience!!! read more