These folks in here are top notch!! My neighbor and I brought his GT Aggressor bike in with a…read moreseized bottom bracket. Now, of course Bike Doctor sells and services waayyy better bikes than a GT Aggressor, but we were not treated any differently than a customer bringing in a $5000 bike for service. We were quoted a 4 week turn around for service and if we wanted to just purchase the parts and make the repairs on our own, the parts would take about a week to arrive. So we agreed to purchase the parts and necessary tools. The guy rolled the bike to the back to get the part number so we could order them. Fast forward about 10 minutes, the mechanic comes out of the repair area with the bottom bracket in his hand, and he explains to us that there is nothing wrong with it, and if he puts it all back together and tightens it up we would be fine!! He told me to take a picture of the part number incase we have any issues in the future, and he would start putting it back together. Whoaaaa! So much for that 4 week wait time!!! About 35 minutes and $20 later my neighbor is walking out of the store with his repaired bike and a HUGE smile. I will definitely be patronizing this bike shop for all of my cycling needs, and I will be encouraging others to do the same. Thank you very much Bike Doctor!!! ‍‍‍

Had a great experience the first time we bought our kids their bikes here. So when the kids outgrew…read moretheir first bikes, we came back again. This time, we needed helmets too. The rep fitted our kids with their helmets which cost 75 each. I don't know anything about bikes or helmets or fit, so I bought what she said was right. We started using them. About three weeks later, someone points out that my son's helmet is too small, doesn't cover his forehead. I decided to trust Croft on bike doc people since they must know what they are doing. A few days later someone else says the same thing. So I call them...wondering if they can reevaluate. This is an expensive helmet, and my kids safety is paramount. Welp, they said I was a few days outside of their 30 day return/exchange window. Wouldn't budge. Looks like we'll be shopping for a helmet and our bikes elsewhere. Anyway, place doesn't correct mistakes, and too inflexible on such a small thing to keep a return customer happy and safe without charging them more money.

Matt has been my go-to for all things bike related. He's extremely knowledgeable and most…read moreimportantly, cares! I've hired Jafe Cycling for a bike cleaning, (if you're type-A, this is your guy because the attention to detail is very apparent), adjustment to gears and brakes, and overall maintenance. Great shop with amazing service!

This is a great place to take your bike. This is a very small set up and you will feel attended to…read moreand welcomed. You will also get as much knowledge as you can handle because the owner is very knowledgeable on this craft. Every question was answered and when he performed the job function requested, he spoke about every step. Gives you a feeling of comfort. Pros: 1. Owner knowledge base. You can ask all the questions necessary and Matthew is able to provide an answer. 2. You will feel like this is a personal cycle trainer you're visiting and not a public open space. 3. You can pretty much have everything done at a decent price at this place. 4. Your bike, no matter the condition it comes in, will leave like new. Cons: 1. the place is very cozy. As much as I'd like to bring a gang of my friends to get all tuned up at once, it's best to call ahead and schedule. 1A. This problem is solved as Matthew informed me he has purchased a store and will now have more space to accommodate more people.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

This bike shop is excellent, I brought my bike here because the shop I purchased it from could not…read moreseam to get things fixed even after having the bike for nearly 4 weeks. Mke was able to get things tuned up and fixed while I waited. His goal is to get you back on the trail. We have since bought 3 bikes from trail werks and get all our service done there. I turned my friends from Harrisburg Pa on to trail werks because Mike is an expert on shocks and suspension, The owner is also very involved with advocating for and building local mountain bike trail A real asset to the mountain biking community.

Very attentive and knowledgeable staff. They have not steered me wrong. The new go to bike shop.read more

MOST helpful! needed a box or boxes for shipping a bike and they provided three at no cost.read more

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Will only use Eric in the future. On time…read more Lightening response. Great customer service. Excellent part recommendations. Very economical.

Eric is top notch! We ended up having 4 bikes tuned up and couldn't be happier! He comes to your…read morehome prepared and really knows his stuff! It's like getting back a brand new bike! Couldn't be happier with his mobile service!

I'm fortunate to have this bike shop near me…read more From my bike (which is kept in my frequently unused dining room) we heard this loud hissing sound this morning after air was put in her yesterday. Yep, tire flat. So I jump online to figure out what time this bike shop opens, 11AM. I call in case they do a seasonal shutdown and they confirm they are open for business. We are promptly served, about 5 folks working upfront. We are in/out within 30 minutes with a new tire tube installed plus some advice on future service I will need after I request an inspection for other defects. So I suspect I'll take my bike back at the end of this riding season or early Spring 2025. Their inventory is awesome. There was a customized none-motorized bike upfront waiting for pickup that cost $8K. Mine blowing! They have lots of e-bike too. They have lots of bikes, period. They have a small 2 seat waiting area with coffee service. I bought my bike from them, many moons ago and she's still in pretty good shape(except from being dirty I was told with a smile). The recommended future service stuff is low cost routine maintenance type stuff IMO.

Coolest bike shop in SOMD. I recently had a minor repair done on my bike. The repair required a…read morepart to be ordered which took longer than originally expected. I was contacted after the original due date to inform me of the additional length of time. Once the repair was completed, I needed an adjustment to meet my original specs. This adjustment was performed while I waited, which I was happy about. Lastly, the final cost was about 20% higher than the estimate. No explanation offered. Overall, the shop is cool, nice inventory, nice location, plenty of accessories, cool staff and a competent repair shop. Hours of operation are from 12-5 from M-Sat which doesn't fit a normal customer's work schedule at all. I had to either take off work or plan a Saturday around this repair. But having said that, I'm sure management has a good reason for these hours of operation.

Great customer service and highly knowledgeable professionals! They were generous enough to offer…read moreme a test ride on a bike that was too expensive to simply trust over an online purchase.

From the owner: Electric Bicycle Specialists. Sales, Service, Repair. Regular Bicycle Service and Repairs. Ebike…read moreConversions. Ebike Display Experts.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

Bikes and overall service were good. Only complaint is that the shop is not near the scenic part…read moreof the mount vernon trail. You have to bike on streets for a decent while before you get to the nicer nature part (the trail technically starts near the store but bikes aren't permitted on the trail in a lot of the areas closest to the store). If you aren't comfortable with doing that, I wouldn't recommend picking up a bike here. Would be better if the location was closer to the more scenic part of the trail.