I have been going here for over a year and out of all the nail places I have been to since moving back to NY this one is by far the best. Kathy and Richard are the best. Kathy is amazing with designs and with nails in general. I bought a house about 30 mins away recently and still continue to make the drive to go here. The salon is beautiful and clean. They always have drinks and candy available. It's in a great space. Lots of other stores around. I will continue to make the drive here because they are so amazing!! read more

I used to be a regular here but their prices skyrocketed. Spent $100 for gel mani and Pedi after tip. Less than a week later my gel mani is already chipped on 6 of my nails. There are just too many salons around that would do a better job for a better price point. Won't becoming back read more

Clean, courteous and caring. This is an excellent place to get your nails done. Amelia was my technician and she was lovely. read more

Richard's Nail Studio & Spa - Nail Salons Near Me - East Amherst, New York

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My wife comes here all the time richard does such an amazing job. All high quality products and work. If you have kids they are kid friendly. Always ask for richard he is amazing. Price is good too!! read more

Richard's Nail Studio & Spa - Nail Salons Near Me - East Amherst, New York

This was my first time going to Richard's and I chose there because of the positive reviews. I would not go back and would not recommend anyone go there. I made an appointment and was told they were 20 minutes behind as soon as I walked in. Richard was stressed out because they were so "busy".. When I was finally up Richard was very rushed, answering phones, getting gift certificates, complaining about incoming calls and ppl coming for gift certificates and giving his two cents on Trump politics all while in the process of rushing my manicure and doing an inferior job. The soaking bowl didn't look sanitary or like it been properly cleaned and there were used bowls all around the salon. My nails are jagged and not properly filed, Richard did not ask what shape I wanted and turned my oval shape into square, the gel is on my cuticle and not over the front edge of the nail. I give it less than a week before it peels. I also wasn't asked to remove rings or my watch before he put lotion on my hands -with no warm cloth- and got a 10 second hand massage. I cringed as I reluctantly left a tip because I felt obligated to as Richard was closely watching me sign my receipt. Definitely not the best experience and with so many options I won't be going back :( read more

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We called to get an appointment. Came in at 5:30. For 2 pedicures. We waited for 20 minutes before we went back to soak. Then we waited and waited. 6:15 a worker came over and started my daughter's toes. So she was going to do both at the same time. Either way one of us would be waiting for the other. Didn't realize they only have 2.5 stars. Put my boots on. And waiting for my daughter. NEVER COMING BACK.Also work ablock away. Might put a sign up near register telling this story. If u don't have enough people on , don't book appointments!! Only hit 1 star because I had to, to post review. read more

This is the second time I have had nail gel manicure with Calvin. He is so nice and we have good conversations. This place is new and it's clean and professional. I've already made my next appointment for pedicure and gel manicure. read more

Richard's Nail Studio & Spa - Nail Salons Near Me - East Amherst, New York

Been getting acrylic nails for 7 years now and never had such a problem removing my nails. The acrylics were glued to my cuticles i am in so much pain and my nails are completed ruined. I know what to expect with acrylics and that they thin out your nails but i have never experienced anything like this I'm so upset read more

Richard's Nail Studio & Spa - Nail Salons Near Me - East Amherst, New York

My friend and I went there to have pedis done. Two complaints. One: the owner actually yelled at his employees. This did not make the experience very spa like or restful. Second: the girl that did my nails left a huge gap between my cuticles and the nail polish. It was so large that it looked like the nail polish had grown out! I politely spoke up and she told me she did not what to get it on my skin and was not going to fix it. She had other people waiting I guess. This was the last time I went there. read more

I've had a full set, a couple of fill-ins, and pedicure all done at Richard's Nail Studio. I appreciate how after just the second visit, they seem to be familiar with me as soon as I walk in the door and call me by name. There are a few nail salons in my area, and I've been to most of them. One of the things that drew me to this place was the sign out front. They had a whiteboard at the door that suggested dropping your wife off for "day care" while you go fishing. I realize some feminists may be upset by this notion, but it made me laugh. It showed me that while they may be Vietnamese, they understand American sarcasm. I lived in Asia for five years. Trust me, most of the locals with which I interacted did NOT get me. Most of the time my jokes were met with blank stares. When you find someone from the Asian community who understands your humor, you stick with it. These folks are my tribe. The first time I had my nails done, Richard explained to me that they were moving into the space next door, but they are temporarily situated in the space previously occupied by another nail salon. As far as I know, construction hasn't yet begun (permits and all that), but what he described to me sounds like a great place and I'm really excited about seeing it come to fruition. The summary: The salon is clean. The staff is welcoming. They have comfortable seating. It feels modern as soon as you walk in the door. They have an ATM inside. They do take debit/credit cards over a certain amount, but if you need cash, that may be important to you. And ladies?? They understand sarcasm!!! read more

Richard's Nail Studio & Spa provides the highest quality manicures and pedicures. If there is a concern speak to Richard the manager and he will make it right. I have seen customers make unreasonable demands. The staff will refuse to do things that will damage your nails even if other salons have done it. I am a regular customer who has been going there for years and will never go anywhere else. Very professional. Those who have posted negative reviews I doubt spoke to Richard directly about their concerns. Due to staffing concerns with all businesses during this time, it is best to call and make an appointment. read more

Will never come here again. The minute I walked in I felt like I was inconveniencing them. The nail tech, Amelia, barely said five words to me and rush through the manicure and it shows. Cuticles look awful, nail polish on the skin, and I will be surprised if the gel doesn't start peeling in a day or two. I get gel manicures often and my normal place was booked, I knkw what a gel manicure is supposed to look like. They also charge a $5.00 fee to use your debit card on a $35 transaction. So now I have to try and fix this mess myself before the hlliday. read more

Richard's Nail Studio & Spa - Worse gel manicure - Nail Salons Near Me - East Amherst, New York

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If I can give this establishment less stars I would! The owners are not professional. Richard barks orders at staff in front of customers. Cathy is miserable and needs to find a different profession. Preferably one that doesn't have interaction with people let alone customer service. Safe to say I won't ever return nor recommend this place that calls itself a nail salon. More like a nail chop shop! read more

I loved this place and really started to go regularly to do something nice for myself with a gel mani every couple of weeks. My gel mani started to come off two days after I got it, they fixed it when I went in but then half of it feel off after a week and a half. I went in yesterday to get a new gel mani soon after opening, when I was asked when I had it done and said it was in the 2 week 'guaranteed' window I was immediately turned away. I was told they 'had an appointment and everyone else was on vacation'. There was no in the salon at 10:47 so even if there was an 11am appointment, I feel as if this still could have been done and that I was turned away because they know they would not have gotten commission. Now my nails are totally ruined and I was very committed to becoming a regular and am now so off-put by the poor customer service and lack of follow-through on the promise. read more

I recently went to Richard nail salon for a pedicure. I was clear i didn't need my ingrowns messed with as my toes are very proned to ingrowns and infection... did they listen no.... I'm not sure what the employee did to my toenails ( maybe use Instruments that weren't disinfected ) but she caused me to have an extreme infection that has caused me so much pain. I had to go urgent care and a podiatrist. I can't walk, Stand up or even eat with the antibiotics I'm on. My feet are in extreme pain with puss coming out. I am horrified with my experience especially after paying 50 dollars, which now is going to have to turn into surgery and may loose all my toes nails thank god I get to keep my feet. A simple pedicure turns nightmare. read more

Richard's Nail Studio & Spa - Nail Salons Near Me - East Amherst, New York

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This is my favorite place to get my nails done. I LOVE this salon. I went last week and they did a beautiful job. Richard removed my gel nail polish that another salon messed up and explained the process for removal. He also cleaned up my nails and applied fresh color. My mom and I have also been here for pedicures and I loved that they accommodated us AND talked to both of us. I've never felt more comfortable at a salon. They are all friendly and have a great environment. Thanks for everything!! read more

Have come here twice to get my nails done for prom, the nails last months after they're applied and always turn out great!

This was my first time here. I heard great things , but read 2 bad reviews on here. I went with what my friends recommendations, and I'm so glad I did! They did a great job on my pedicure. It wasn't rushed and I got exactly what was described in the description. I will definitely go back! The staff is great too! read more

Wanted to like it as the salon looks very nice but it was the worst manicure I have ever gotten. During the pedicure, the tech was very pushy, asking me if the experience was great multiple times throughout the service. The "massage" given is not an actual massage. During my manicure, the tech made my thumb bleed and kept applying the blue liquid directly to make it stop, which is unsanitary. On the thumb that was cut, the polish is bumpy all over. On every nail, the nail polish was not applied to the full nail so you can see bare nails on the sides. Extremely disappointed especially given the cost. It's so bad that I'll have to go somewhere else for a polish change. read more

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They cut my nail's every time I go there. My fingers leave swollen and bleeding and my nails fall off within days. I don't feel comfortable there. A lot of yelling and whenever I get my eyebrows waxed they would leave wax on them and then they breakout in painful pimples and I get burned by the hot wax and it's extremely painful. They waxed almost half my eyebrow off and it looked horrible and they were wayyyyy to thin. read more

Made an appointment, which honestly wasted my time as I waited 30 minutes to get seated for a pedicure. I went in for a gel pedicure and dip nails. 4 HOURS !!!!! No sorry no nothing. they just expected me to wait. Richard was very unprofessional and was answering phone calls while half paying attention to my nails. they were some of the most expensive nails I've ever gotten done. spent $150 after tip for everything and a week later my nails are in so much pain and 4 have fallen off. I called because they do have a 2 week warranty and got SO much attitude I don't even want to go back in there so they can fix it. I DO NOT RECCOMEND. read more

Went for a gel pedicure here and ended up with a Staph infection. The girl cut my cuticle in multiple places and in one area it was so bad that it wouldn't stop bleeding. She put the green liquid on it to stop to bleeding, but that just made it burn. As the pain continued and the infection spread and turned into a Staph infection I contacted the owners who refused to issue me a refund...unbelievable!! Go anywhere else BUT here!!! read more

Richard's Nail Studio & Spa - Nail Salons Near Me - East Amherst, New York

Stay away. I called for pricing , the girl who answered said $15 for a color change so went in and they were rude from beginning to end ! No social skills at all. I was prepared to pay $15 and then she told me it was $20. When I explained I called earlier and they told me $15 she said , "show me!" I showed her on my iPhone in my call List when I called. She then proceeded to yell through the shop ,"who told her $15 dolla ????" Of course no one would admit to it . Then she said "Cash only , go to ATM." And she pointed to their machine where you are charged an additional $2 for using it. Never again don't waste your money and time here ! My nails Look horrible as well. Extremely RUDE!!! read more

Honestly I went to get my nails done and it was a huge ordeal for Richard. He got mad when I explained what I WANTED....he was very rude & was extremely insensitive when I explained I had a death in my family and I why I couldn't make it yo my apt. When it came to what I wanted with my nails he tried to convince me that the lifted under nail shouldn't be cut down, when in fact they are shaved down to prevent infections between fills. I know how nails are supposed to be since I've been getting them done since I've been what a teenager. The nails break.... they chip.... they cut you when they do your nails...they don't do fills properly and they don't care the only people who are nice there are Kathy... Kyra and Tori. He gave me bad vibes energy wise..... I should have listened to my instincts. Go there at your own risk. For the price you pay its not a pretty end result. He didn't like my say it like it is truth so he let me leave with nails not done lmao reflects poorly of you not me :) Thank you. Blessing in disguise found QB nails right down the street never laughed so hard in my life when I was about to cry. read more

i've been coming here for years and they used to be great but idk what happened here. these are so much thicker and wider than what i usually get and i've never had a manicure look like this before. i still obviously tipped but i'm disappointed it came to $60 for pistachio shell looking nails :( they didn't do any work on my cuticles either. personally, i feel like they used to be a lot better. read more

Richard's Nail Studio & Spa - full set :/ - Nail Salons Near Me - East Amherst, New York

although i absolutely love this nail salon, the last time i went was very disappointing. Tori did my nails and i'm very unhappy. they lifted the day i got them. one has a crack down the middle and one has a crack on the side. they are bumpy and the paint job was just horrible. the nails are uneven and you can tell no effort was put into them. richard does an amazing job. but sadly i don't recommend tori. overall very very disappointed. read more

I want to start that I really used to like coming here. They do nail art and it's very clean and peaceful. BUT I went in for a pedicure, I chose the "deluxe spa" $45 dollars because it came with an extra treatment that involved a massage. The woman doing my feet , although nice, made several comments I was uncomfortable with. She kept telling me that my feet had so many callous on them. I get it , but it is my first pedicure since winter and I am ALWAYS on my feet. She kept commenting over and over and over to the point I was squirming in my seat that I had nice feet I just had to get a pedicure more often, see how much callous came off?? Then she said "the massage isn't important , what is important is clean feet." And did a literal two second "massage" I am disappointed this used to be one of my favorite places. read more

I went to the nail salon the first time. The staff was very nice but the product didn't last. Within one day the nail dip polish was coming off. Went back and had it fixed, the next day another. Tried a pedicure with gel polish and within one day the nail polish lifted right off my toe. Went back to get it fixed. 2 days later nails looked awful had to go to another salon and have them re-do my nails with no issues. read more

Mary Lou gave the best leg and foot massage with my pedicure ever!! Very clean facility. Definitely will be back.

I've been here twice now, they are really rough, have cut me both times, rush through the service and don't even speak to you. They act like it's an inconvenience to do your nails. read more

Extremely Clean, great customer service, and selection of both regular and gel polishes! Pedicure Basins are each wrapped with a plastic liner for every single customer! Awesome nail salon I will definitely be back for future visits! read more

Nice salon. nice workers. But very unskilled. I received a pedi and honestly I could have done a better job at home for free. My nails are big and bulky. I left the salon to only gone home and remo the polish and repainted my nails myself. $75 wasted. I will never return here. read more

This salon rates a 10+. The facility is spotless, always has fresh flowers and an overflowing candy display. Kathy is the technician I use as I like art work on my nails. She is beyond fantastic. Bring her a picture and she can copy it! Today she did a fall design of her own creation and I love it. Richard is so much fun. He seems to know you from the first time you walk into his salon. Very accommodating when I have been a walk in. Great conversationalist and doesn't try to pressure you into buying services you really don't need. I think they have over 700!!! different polishes so there is something for everyone. This is the 3rd salon I have been to and will never go anywhere else again!! Thank you Richard and Kathy for a fun afternoon! read more

I have been going to Richards Nail Studio for almost a year now and have nothing but positive experiences. Everybody is very friendly and Natalie does my acrylics and waxing and they look great every time! Would definitely recommend this place!! read more

Gel mani and pedi's for $75! My "mani" took place while I was getting my pedi. My daughter's was completely different - not in the pedi chair, soaking, etc. Definitely not worth the price. read more

I decided to go here after rave reviews. The salon itself is beautiful and nicely decorated. I loved the retro look. I had an appointment and still waited 20 minutes. I chose to have a classic pedi with gel. $50. The pedicure was okay, nothing to write home about. It seemed like the tech was rushing because it was only her and one other tech working. I then decided to get a manicure, looking forward to the hand massage. I don't get color on my nails, so she did a basic manicure, but still charged the full amount and all she did was clean up my nails. No massage, no nothing. It took her 10 minutes. I left a tip, but it was much less than I would normally. I left unimpressed and will most likely not return. read more

I have went here before and they did an amazing job but this time all my nails were crooked he messed up the color each nail on each hand is a different size. They did a horrible job and they need to hire new people. read more

Great nail service ! My gel polish looks professionally done every time. The service techs are very consistent and friendly. The place itself is nice to relax in and very clean. read more

Used to love it but I now have a serious infection from the acrylic nail. I have lost feeling and it is discolored. Do NOT go.

Would give zero stars if I could. Third time making an appt where they did not honor. They take walk ins just before someone who took time to make appt. and make person with appt wait! Three strikes and I am done with them!! They are not wasting anymore of my time! read more