My first time going there. Everyone was professional and friendly. It couldn't have been any better.read more

Dr West is very professional, and personable and good at what he does. The staff is also equally as…read moregood. Every one makes you feel comfortable and at ease. We highly recommend this practice. Thanks! Johnny and Sherry

Professional, punctual, on-time, runs like clock work…read more I was promptly checked in, and escorted to my chair within minutes of my appointment. Never did I feel rushed , nor were they pushy. They were simply efficient, and coordinated. They were 100% ready to perform the services, the xray, the cleaning, everything. No waiting on my part. As for the service, again, very professional , and cordial. The assistant did majority of the work, and was careful to not inflict too much pain. The doctor came in and reviewed and QA all the work, and then provided a summary of the xray, teeth health, etc etc.

I've been going to Tucker Dental for 12yrs. During the majority of that time I have gotten great…read moreservice. Through the years I have gotten several fillings, cleanings 3 times a year, and great referrals. In 2025, the dental hygienist suggested that I get a deep cleaning instead of a regular cleaning. I get my teeth clean three times a year for the last 12yrs and have very little plaque. On an X-ray there were circled to small spots that had plaque that they sent to my insurance company that could have easily been taken care of with a regular cleaning. The deep cleaning is more expensive and has over a hundred dollars out-of-pocket cost. I told them I did not want the deep cleaning. After that, the office staff refused to book an appointment for me unless, I got the deep cleaning instead of my usual cleaning. I can afford it, but I don't like dental offices forcing treatment on me because it's more profitable for them.

I'm usually nervous about going to the dentist to have any procedures done, but Dr. West and his…read morestaff made my visit a great experience. I was referred by my dentist to Dr. West to have a crown lengthening procedure done. I was extremely pleased from the first encounter of the front office staff to the actual visit with Dr. West. They were all professional, courteous, and caring through my entire process. I will definitely recommend all of my family and friends to his practice for dental procedures.

Dr. Aaron helped me after I was injured in a fall, damaging one of my front teeth. She did a…read morefantastic job bringing back my smile, and I felt obligated to post about it. I was particularly impressed by the amount of time she put into making my crown look really good.

I would give a ZERO rating and would not recommend this dental office based on my family's…read moreexperience. After giving it more than enough chances, I've decided to take my family elsewhere. The dentist is consistently rude, abrupt, and lacking in basic bedside manner. Dental visits should not leave patients feeling uncomfortable or dismissed, yet that has been my family's experience. I was especially disturbed when my child had X-rays taken and the hygienist did not use a lead apron/cape. As a parent, that was extremely concerning and not something I was willing to overlook. The office itself is not particularly welcoming, and the constant turnover of hygienists and dental assistants only adds to the feeling of inconsistency. It is difficult to build trust with a dental team when the faces and staff seem to constantly change. There are also some obvious inconsistencies in the office's expectations. Guests are required to wear shoe covers in the treatment rooms, while the staff themselves do not all wear them. If patients and visitors are going to be held to a particular standard, the staff should be held to that same standard. The one bright spot is Cheryl at the front desk. She is consistently cordial, informative, professional, and helpful. She is the only reason I stayed as long as I did. Had Cheryl not been there, I would have left this office much sooner. Unfortunately, good customer service from one receptionist cannot make up for poor communication, an unwelcoming environment, staff turnover, and concerns about how patients--especially children--are treated. We will be taking our business elsewhere.

I normally don't leave reviews, but I've been dealing with this issue for over two years and still…read morecan't get a resolution. I wish I could leave NO STAR! In 2022, I had a procedure done at Georgia Periodontist in Decatur, and my insurance (Delta Dental) was supposed to cover 100% of the cost except for anesthesia, which I paid upfront, $500 out of pocket. However, the office submitted the insurance claim incorrectly, which caused it to be denied. When I called Delta Dental, they clearly explained that the claim just needed to be resubmitted properly. I've told this office that same thing REPEATEDLY multiple times over the years and they still haven't corrected or resubmitted the claim. Instead, they've sent my account to two different collection agencies for a charge that should've been paid by insurance! I've done everything I can to resolve this directly and professionally, but I'm now being harassed by collectors for something that isn't even my responsibility. I've made it very clear that if this ends up on my credit report or the calls continue, I'll have no choice but to take legal action. All I'm asking is for this office to do the right thing: resubmit the claim to Delta Dental and close out this matter. Communication and accountability should matter, especially in healthcare.

just now NEW I wish I…read morehave read reviews before I chose this practice. They obviously don't care about patients and don't know good customer service, and Alex, dental assistant has the worst ill manners. I took my parents to this office due to referral from my general dentist. The first consult, parents got oral X-ray. My dad kept saying the bite-wings hurt him. He said that the plastic cover for X-ray device has sharp corner cut his gum, hence, it hurt him. I told Alex a couple of time that my dad said it was painful. She immediately asked me " do you do X-Ray?" . It doesn't matter who I am and if I do X-Ray or not, you are hurting my dad and he is complaining about it. My mom had the same complaint when X-Ray was done because the plastic cover was so sharp. Today, after the oral surgery, she tried to put the gauze that she placed on a dirty table to my dad's gum. I told her that , then she said " let me do my job. You put the gauze on the table" . I caught her using the dirty gauze but she said it was me and upset . The front desk are rude and unas hell. They will put you on hold then hang up. You will call back and go to voicemails. The office manager needs to do better job on hiring good staffs and then know how to train their employees well. I definitely will tell my general dentist not to refer any patients to this place. And I don't want to come back to this place.

From the smiles from both front desk representatives, to the excellence from the back staff; my…read moreexperience was pretty epic! Dr. Matthew actually cleaned my teeth! What a win!!! Keep up the Excellence Team Decatur GA at Dove!

I stopped by Dr Amy's office with some pain in my teeth this morning. Once again, the staff was…read moreoutstanding! They told me that they would work me in and after a short wait, Dr. Amy performed an examination and pinpointed the problem. It was a very positive experience and I highly recommend Dr. Amy!

I arrived on time and waited about 15 minutes before being brought back, after an additional 30…read moreminutes waiting in the chair, staff finally came back to assist. They said they wouldn't be able to do a cleaning as I needed a "deep cleaning" over two more sessions and I would have to pay without insurance. The dental hygienist was rude and condescending, after an hour with no progress, I ended up leaving and made an appointment elsewhere. At the other dental office I asked about a deep cleaning, they showed me on my x-rays why that wasn't necessary, and provided a normal cleaning. Great Expressions feels like a corporate money grab machine with rotating employees who care nothing for their costumers.

Review for Great Expressions Dental Centers - Tucker…read more I visited Great Expressions Dental Centers in Tucker on February 12, 2025, for an appointment at 10:00 AM, with my daughter scheduled shortly after at 11:50 AM as a new patient. Unfortunately, my experience was disappointing due to poor organization and lack of professionalism. During my visit, I only received X-rays and a dental treatment plan, while my daughter was supposed to have a cleaning in addition to her new patient exam. My exam ran over into my daughter's appointment time, and I had to get the hygienist's attention to go check on her. I also noticed that the hygienist spent most of her time gossiping with the tech conducting the second part of my X-rays, which seemed unprofessional and distracted. After waiting for an hour, I was informed by the hygienist that they were just about to start my daughter's cleaning, but I couldn't stay due to work. The office then attempted to reschedule me for the next day after apologizing for the delay. To make matters worse, my daughter--who only received X-rays--is now being billed for fluoride varnish, a service that was never provided. What I was initially told in-office does not match what I am now being charged for on my statement. Overall, the office was disorganized, and the dentist herself had poor bedside manners, coming across as cold and unapproachable. This was not the professional or patient-focused experience I expected, and I would not recommend this location.

This was my favorite dentistry. On my last visit, the place was temporarily shut down with…read moreequipment in the lobby. I called the corporate number to inquire about my appointment. They swear that I didn't have an appointment and the place is temporarily shut down. A quick Google search says that this location is permanently shut down. You cannot trust everything online so I cannot say which is true. I know I had an appointment and nobody contacted me to reschedule. No one apologized for the inconvenience.

The folks at DentFirst are very kind and welcoming. I have never encountered a doctor, tech, or…read morefront desk employee that has been anything but nice. I've been a patient here for around six years. They accept many forms of insurance but not Medicaid. They also accept Care Credit as payment. I had all four wisdom teeth removed a few years ago. They made the experience as comfortable as possible. I was given numbing shots in my gums and nitrous gas to sleep. I woke up a few times, said some really stupid things, and went back to sleep. I felt absolutely no pain, even when I was conscious. They provided me with plenty of painkillers afterwards and instructed me on how to take care of my mouth while healing. I just had a brand new retainer made by Dr. Lofters. It fits well. He taught me how to take care of it so it doesn't get scratched or stained. These people are the real deal!

It's just best to avoid but if you do go do these things:…read more 1. Do not expect any level of customer service or any kind of pleasantries. 2. Watch your billing CLOSELY. Took my parents for a visit in January and they were quoted a price (which we paid). They returned last week and they quoted another price (for fewer services). We argued this bill even after they threatened not to see us if payment was not received and "management" is not helpful at all. 3. Be prepared to wait - at least 3-4 hours. No - seriously. You will wait a VERY long time for a VERY short visit. I'm telling you not to go - if you have to, you've been warned. Be cautious of the positive reviews as they are not a reflection of the operations on a day-to-day basis. (the Google reviews are lies for certain)

I am currently in the office. I have been here since 1:07pm for a 1:30pm appointment. It's now…read more2:43pm. Anaya the front desk girl, said I canceled my 1:30pm appointment. Are you serious. The girl didn't show an ounce of compassion nor remorse. Don't come here. Or come if you want to waste your time. And she was the one to confirm my appointment yesterday!