1. Dent First Dental Care

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Norcross, GA

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Dent First Dental Care

4.1 (14 reviews)
Open • 8:00 am - 8:00 pm

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7 years ago

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4 months ago

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4 years ago

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10 years ago

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Review Highlights - Dent First Dental Care

“Dent1st is as good as it gets, and I'm not saying it's all rainbows and puppies -- but it's good.”

Mentioned in 2 reviews

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Bella Cosmetic and Family Dentistry

Bella Cosmetic and Family Dentistry

1.6(26 reviews)
3.2 mi

Their staff was very pleasant from the time that I made the appointment 1 month prior to when I was…read morewelcomed into the office. I loved that they provided a tour of the office, which appeared to be clean & organized throughout. As soon as I was seated in a room, I was told that despite me completing new client paperwork one month prior, they weren't able to verify my insurance, but were offering a special for new clients should I decide to pay cash to keep my appointment. After refusing to pay for a routine cleaning (that's why I pay for insurance) I contacted my insurance company while waiting in the parking lot. When I updated the office, I was told that they could squeeze me in for X-rays and an exam, but would need to reschedule my cleaning. I was beyond pissed that not only did they fail to follow through in a timely manner, but expected me to drive over 25 miles and pay for services that are covered by my insurance. I was told that their verification team is working remotely & did not process my information until the day before or the morning of my appointment as opposed to their standard week prior to appointments. I didn't take them up on their offer and do not intend to reschedule. I wish them well, but have no intentions on making unnecessary trips amidst a pandemic.

Time management. In all of my three services I noticed my services were at least 1 hour and 30…read moremins. Scheduling... I can tell there was a scheduling issue! I was doubled-booked for all of my appointments. My recommendation for that is to tell get more people or make sure to not double book. When I went to get my temp crowns on. Your Medical assistant Katie was the worst. Her bedside manner was trash, but whenever the hygienist or Dr cooper were around (she wouldn't say bullshit if she stepped in it) she told me, I had a weird bite (like I'm not already subconscious of my smile) and made me uncomfortable with every interaction. When I was sent to the hygienist for a cleaning, I told the hygienist McKenzie (sweetest person ever) my gums were irritated and felt itchy. So she went to grab Katie to fix my temporary crowns...this girl was rough and I said "OW!"and she said the numbing was wearing off and gave me another numbing shot. I felt that numbness towards the bottom of my left eye. She had an attitude and I felt the grown cement was on top of my gums, she took it out and told Mckenzie it'll stop now with whatever she said right in front of me as her finger is in my mouth. I went home and could not sleep. I was in so much pain I had to come back the next day at 8:00 am because I felt the crown hitting my real tooth. Dr. Cooper said it wasn't even cemented when he was with Marisol fixing her error and I was this close to reporting you to both of the insurances that I used and contacting hippa because I heard my records being discussed by Katie in another room while there was a patient. The outside is pretty, entrance is off of a busy highway. I love the lobby aroma of comfort and the drinking options but the water wasn't filled. What I did appreciate was the girls in the front Shante, Jasmine, the third young lady with the sandy highlights. Dr cooper and Marisol. That's the only reason I left a 5 star review on google. I was even given a gift card, which was a sweet gesture. But please make sure the paperwork matches the balance. It said $10 but then I found out there was only $5 and.... That was the straw that broke my back because I don't know if you all are being petty or if it's really this unorganized. Like I really appreciate the gesture if it was sincere. And now my tooth behind my crown is extremely sensitive. I am furious, on Monday I will be making phone calls. Thank you

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Bella Cosmetic and Family Dentistry
Bella Cosmetic and Family Dentistry
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Dent First Dental Care - orthodontists - Updated November 2026

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