I love my new dentist! Dr. Crawford is very knowledgeable and conversational. I loved the ease of the appointment. I ended up having to have emergency work done and everything was laid out perfectly for me to understand. read more

The staff was very friendly, but my overall experience was not good. I went in with wisdom teeth problems, and extraction was recommended. A staff member sat with me and went over my options, with pricing listed out for how much I'd be responsible for paying vs. how much insurance would pay. I chose the cheaper option. I paid what they told me my portion was. The doctor who does the wisdom teeth extraction is a third party doctor, and while the procedure was quick and easy, the after care instructions were not clearly written. I was told NOT to contact North Decatur Dentistry with questions or issues, and to instead call the doctor who performed the extraction. But the paperwork had no phone number for that doctor. Sometime later I received a bill in the mail for over double what I initially paid. When I inquired with NDD, they told me they misinterpreted my insurance coverage and that's what I owe. It was a very frustrating experience, and I don't recommend it. read more

Extremely long wait time for scheduled appointments. Also the oral surgeon Mr. Holmes is very hostile, rude & unprofessional. No one at the office cares about how he treats patients because he's an independent contractor. I highly wouldn't recommend this place of business to anyone. Take your insurance & Money to someone who loves their job & patients. read more

SCAM DENTIST - DO NOT GO HERE This dentist is focused on upselling deep cleaning & scaling when it is not needed & will refuse to provide the regular cleans that are covered by insurance. They quoted me over $1300 out of pocket for a deep clean. When I took my x rays to another dentist for a second opinion he told me he saw no issue with my teeth at all. read more

Absolutely WONDERFUL experience. From start to finish, I am truly thankful that I walked through the door of North Decatur Dentistry. The staff was... unbelievably amazing. Ms Linda B., Hygienist Jael King, and Dr Jillian Felton took such phenomenal care of me, listening to me (I mean *actually, actively* listening!), helping me find solutions that I was comfortable with, and not trying to 'upsell' me - which I have experienced at countless other places. This was all such a breath of fresh air! Why can't all providers treat their patients with this level of respect and kindness? I HIGHLY, HIGHLY recommend North Decatur Dentistry!!!! read more

Constant upselling and I was told they would not do a schedule service and I have to pay for the up charge service. Mind you they said this after they did x- rays and charge insurance. I ask them before any work was done to give me a consultation with respect to the path forward. Poor customer service it felt like a scam. I was really disappointed read more

I went in for an urgent treatment this morning. I called yesterday afternoon and was able to be seen very quickly. The staff and doctor were extremely kind and made me feel very comfortable. I thought it was going to be a long, drawn out, and expensive appointment. However, I was in and out quickly, the matter was addressed with largely no pain, and the cost was very budget friendly. I HIGHLY recommend!! read more

My previous dentist left, but the new dentist, Dr Brittany Pulham is fabulous, friendly and personable. I also had a great experience with my cleaning as the hygienist, Kelli Harris, told me everything she was about to do, so no surprises! They were on time and efficient! Plus the music was my kind of music. read more

I had a great experience at North Decatur Dentistry. I am and have always been afraid of the dentist, but I found the front office staff to be friendly and calming. Then I was taken to the back for x-rays and teeth cleaning and everyone was very you might say warm and fuzzy. I will make this my dentist office and make sure I get my cleanings on time. read more

PROS: The staff is friendly. CONS: They have unethical and unprofessional practices and they wasted my time! I scheduled my first appointment for a routine cleaning based on the positive reviews. However, I was extremely disappointed. I have excellent oral hygiene (brushing twice a day and flossing) and insurance. In addition, I go to the dentist twice a year. I've NEVER been told that I have issues. This is also the first time the dentist examined me BEFORE I received my cleaning which I thought was highly unusual. Dr. Pulliam performed a gum test and afterwards she told me I needed a deep cleaning and she would send someone in to go over the cost with me. This was a red flag. Shortly after she left the SALES REP came in and told me I would have to pay about $180, out-of-pocket, for the deep cleaning (which also included other treatments). I told her that I only wanted the regular cleaning. She told me that was not an option. I declined the deep cleaning service and left. Shortly after I left I received a call from an office staff member and was told I can do the deep cleaning and pay $75 (excluding the other treatments in the original amount). I declined and mentioned that I only wanted the regular cleaning that I made my appointment for. She told me that performing a routine cleaning would be a disservice to me. This practice is doing a disservice to their patients by refusing to perform the service that they scheduled in an attempt to persuade them to pay out-of-pocket for more expensive services! If they truly cared about their patients they would perform the services that they scheduled. If the patient really has issues they would allow them to schedule services for problem visits at a later date which is the normal practice at dental offices that aren't trying to get over on their patients. They are not only unethical but they are also sales people and scammers. They are only interested in collecting more money which is why the dentist comes in before the patient receives their cleaning. read more

The dentist recommended some expensive "deep clean" that cost over $1000. To be clear, I've never had any dental issues and I've gotten regular cleanings my entire adult life. When I declined the fancy cleaning and just requested a regular one, the dentist declined. He said I had to pay for the expensive cleaning or nothing. So I spent my time and insurance money on X-rays for a scam. Avoid this place!! Attached my pearly whites. UPDATE: He had the GALL to bill my insurance $827 after he REFUSED TO TREAT ME! STAY AWAY! read more

North Decatur Dentistry - General Dentistry Near Me - Decatur, Georgia

I had a wonderful experience!! Very professional. Valerie was amazing!! I definitely recommend!

Please AVOID this office if possible. This is a very cheap place. I say cheap because if they paid their workers well they probably would have better knowledge and experience and hence be able to give better care to patients that come through. Had a very bad experience here. I had made an appointment here for dentures for my mom and just for cleaning for myself. Of course since they want to bill the insurance company full visit they won't do cleaning or dentures without XRays. Although my mom has no teeth at all they want to confirm on XRay. So they needed a panoramic view. So during the panoramic view the tech confirms that she is out of the room while my mom gets the XRay. I asked the tech why she didn't put a thyroid and front body shield on my mom. She said she is sorry and thanks for reminding her and she puts on the back of the chair my mom was sitting instead of putting on my mom's back. I was still confused why it was placed on the chair and not patient 's front or back. Anyways later on another tech looking gentleman takes me inside to explain why the tech put the shield on patient's back. He introduced himself another dentist in the office. He didn't have an ID on so I thought he was another tech. He opened Google in front of me to show me why they prefer to use the shield on patient's back instead of front. He still couldn't answer why the tech put the shield on the back of the chair and not on actual patient. He couldn't answer that but was just sorry. He told me how the saliva test score which they do in the office now as a courtesy which has no FDA approval and is a very vague marker for inflammation and gum disease was very high at 168 while normal is 10. So once they finish the cleaning they will repeat the saliva test. Lo and behold then comes the so called owner of the practice Dr Felton who announces that her hygienist who was supposed to do my cleaning has left for the day and I should reschedule. I asked her if she and the other dentist didn't know how to do cleaning instead of having to return back to the office taking time off again. She said she knows to do cleaning but cannot do it. So they sent us home without cleaning although that was the reason for visit and with a nonspecific test result that my PCP didn't know what to make of since they told me to follow up with PCP. Of course for my mom she is unable to make her dentures because she said has no bone left on XRay which she could have felt and done a clinical exam first instead of wasting time with XRays and saliva tests and then saying you go home and we cannot do what you came here for. Lol. Please run far far away from here. It's a mess here. Nobody knows what they do here. But she makes sure to send her biller to the room to tell us we will have to pay $700 or another option of $1500 additional when the Advantage plan pays $4000 towards dentures. Just lousy and unpredictable office. read more

Belinda, Dental assistance, is a reason for me to return. She is focused and has a caring essence. I was nervous at first and her professionalism and care was very much noticed and felt. read more

Dr Wheeless is so kind and knowledgeable. She answers my many questions and is always patient with me. The reception staff is also excellent. They remembered me and checked me in as soon as I entered. The staff is so friendly and makes me feel welcomed. Even the music was fun! I never imagined I would actually enjoy my dentist visits read more

It's pretty rare to give a dentist a five star rating right??? Well, this place was 1) willing to take new clients at the end of the year, 2) very professional in both manner and appearance and 3) I got the service I expected. I Always worry with dentists that there will be some sort of scam involved, but not at North Decatur! They knew what my insurance covered and did not take any X-rays that weren't covered. I was also a huge fan of Dr. Pulliam. She gave me some pretty strong evidence that I was grinding my teeth and should try a mouth guard, but she told me I could order any guard off Amazon and that I only needed to buy from her if the cheaper option didn't work and I had to go custom. This is how I know they're not a scam. I would recommend this place to everyone. read more

Came in for a consult with Dr Wu. He was Very thorough and explained all my options. The front staff was amazing. She gave me all the pricing for my options and on what and how much my insurance would pay. Needless to say I will be returning Monday to start my treatment. read more

I'm not their biggest fan. I was a client here from 2018-2020 and visited a total of 2-3 times. I initially established care here because they were close by, and my resin cement had chipped. I saw Dr Wu who re-bonded my teeth and gave me a generic clean. Truth be told, I never really felt "clean" after his cleanings. Unfortunately, within months of his work, it chipped again (keep in mind that the original cement was placed more than 6 years ago without any chipping, which is a testament to the original dentist's work). I then went back to his then-female partner who effectively slapped on a crap ton of cement onto my teeth and failed to resurface it, leaving this uncomfortable gritty feeling in my mouth. Just shoddy, rushed work overall. Thankfully, I was able to score a follow-up (is that even considered a win?), and she resurfaced it so it felt more natural. Out of my limited encounters, I would say the only silver lining was that one of the two dental hygienist was incredibly good at her job and aggressively cleaned my teeth. I really appreciated it. On my last encounter there, however, I did not have her again and felt the other hygienist was not as aggressive and Dr Wu kept pressing for this "deep clean" which was effectively scraping your gum line for $50 co-pay. My husband also came to this clinic 1-2 times, and he was pushed to go for the $300 tooth whitening, which he did and it yielded no significant result despite compliance (Crest white strips could've achieved better results for a fraction of the price). As someone in the medical profession, it just felt like this dental practice ran itself as a for-profit where patient care is marginalized in exchange for maximizing profit. I did notice some questionable practice on billing (ie being billed for debridement that I can't recall or x-rays that were not done) .. Would I recommend? Not too sure. I think a lot of private dental office practice this same ethos, so I don't know if you will find better or comparable. Good luck though. read more

Before I go into the review, I'll just give a little background info. I haven't been to a dentist in more than a decade, not proud of it either. Lack of insurance, lack of time, etc. all the good excuses. Now that I have a good dental insurance plan, I thought to myself I should really go to a dentist. While I was at work, a member of mine told me that his friend had just went to North Decatur Dentistry and received great service and attention. Since I already made my mind up about going to a dentist, I decided to give it a shot. I went on their online portal. For some reason the mobile site did not let me continue with setting up an appointment, but the desktop site did, so no biggie. I got a call from them confirming my appointment and they collected my insurance info as well. They even allowed me to see someone at 5pm for my exams, which was surprising to me as it's pretty late. The day of the appointment was filled with both anxiety and relief, in that order. I saw the person at the front desk, unfortunately I wasn't told her name, but she was able to check me in and collected my ID and verified my info. Cool. Then I went to the back and saw Shonda (forgive my spelling if it's not right) to do my x-ray. She was great as I was able to converse and joke a little with her, both to soothe my anxiety and at least get to know her while worked. I then saw Dr. Wu. My guy knows his stuff. He went over everything on my x-rays, going into detail about what is needed and what would be the best option. I appreciated the knowledge he passed down to me in terms I could understand. After Dr. Wu finished, I asked him for a specific hygienist, Fateemah. This was the hygienist that was recommended to me by the friend of my member from work. He quickly said he would be glad to have her do my cleaning. The cleaning process itself was a bit painful (I opted out of local anesthesia since it was tolerable for me), as I had terrible build up according to Fateemah, but I have to say, I am VERY impressed with her attention to detail. As she was doing the cleaning and nearing towards the end, I noticed she started repeating some of the cleaning process and she informed me that she's double checking to make sure she got all the nooks and crannies as she likes to be thorough. She supplied me with a bag of goodies and went over how I should brush, floss, and even recommended a toothbrush for me to use (Oral B Genius electric toothbrush). After I was done, I met with Khaja, the benefits coordinator and she was very helpful with supplying me with the costs of the procedures that need to be done and gave me options on how to pay as well as when I can set up the appointments. Overall, I felt like I was in good hands at North Decatur Dentistry. They went over everything I needed to know and gave me options and recommendations. I even appreciate they stayed a little later after closing time and didn't rush me out. The highlight was the AMAZING recommendation I received to see Fateemah. It shows that she is very passionate about what she does and wants the best for the patient. The only sad part is that I was informed she won't be there for long, but I'll make sure I follow her wherever she goes...it isn't easy finding a great hygienist like that! read more

North Decatur Dentistry - Purchased the toothbrush on sale for Cyber Monday the SAME day Fateemah recommended it. - General Dentistry Near Me - Decatur, Georgia

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The fakest cleaning I've ever received. Hygienists are to use a scaler to clean tooth by tooth making sure all built-up plaque/tartar is removed with the overall process taking roughly 30 minutes. My hygienist only used the ultrasonic scaler for a few teeth and immediately began the toothpaste cleaning followed by fluoride. I hadn't been to the dentist in a while since Covid so I knew my teeth deserved a better/deeper cleaning. I am truly disappointed in the work and feel like I still need to schedule another cleaning (elsewhere of course). Also, the dentist reviewed my teeth prior to the cleaning vs after when they are to review the work of hygentist. Can you truly tell if I don't have any cavities just by looking? The entire team was extremely nice, however "nice" does not beat "quality of service". read more

Wow, this place is shady. Cliffnotes version: They lie about anything related to billing, upcharge without consent, and incompetently pester you over and over again to try to get more money. The longer version: I had some work done here in October 2018 due to a dental injury I sustained a few years back that wasn't fixed correctly (by a different dentist) the first time. I paid in full right then and there. In April 2019, I get a call from North Decatur asking about my medical insurance (Cigna) and whether it had its own dental coverage in addition to my actual dental insurance through a separate provider (United Concordia). I had already given them my medical and dental cards, but okay, I double-checked and found that, no, there was no additional dental insurance through Cigna except in instances like a car accident or getting kicked in the face by a donkey (y'know, actual medical issues). I ask if we're squared away, they say yes. I go in early April 2019 for my routine cleaning and check-up. As I'm making my appointment for the next cleaning in November, I told them that the calls from a few weeks prior were confusing and frustrating in their lack of clarity. But I was assured everything was okay, all was settled and understood. I booked the next appointment and returned to my normal life. Fast forward to today when I get a call AGAIN about that October 2018 service. They tell me United Concordia was not processing the claim because there was some other mystery dental insurance provision through Cigna. This seemed weird, to say the least. I called United Concordia because nothing was making sense and I AM SO GLAD I DID. North Decatur was straight-up lying to me about why United Concordia wasn't paying out as much as they had wanted: North Decatur had upcharged me on ridiculous things and United Concordia was under no obligation to pay it. Since North Decatur is in their network, that means they have an agreement with United Concordia saying that if there is some difference in billing vs what they cover and what I'm obligated to pay, North Decatur eats the bill. That's it. North Decatur just wanted more money. But it gets better. The rep at United Concordia tells me they absolutely, positively, never, ever, ever, ever had a conversation with North Decatur about a secret dental provision on my medical insurance. The rep in no uncertain terms told me they had sent North Decatur a clear Explanation of Benefits document for the work done in October 2018 and that there was never any talk of other insurance. The rep was so certain of this that she called North Decatur while I was still on the phone at that very moment to make sure that they understood 1) United Concordia nor I will be paying for the upcharged stupidity, 2) There was never any conversation beyond sending the EoB between the dentist and my insurance, period. Ever. 3) There was never an instance of my insurance saying they couldn't/wouldn't process the claim because of secret supplemental dental coverage through Cigna. I'm truly blown away by how unethical this place is. But I guess I shouldn't be, given all the other terrible reviews. DO NOT GO HERE. SERIOUSLY, PLEASE LISTEN TO ME. read more

I will say the care team (dentist, hygienist, assistants) are great. However your bill will not be accurate so please beware of this. I've been having ongoing issues with trying to get my account balance corrected because they incorrectly entered the insurance cap rates for a procedure that is 100% covered for my son with my insurance. My insurance pay the premiums and now they trying to bill me for an amount that was incorrectly entered. It almost seems like there is a scheme to figure out how to get more money from their patients. I've contacted the office manager Gatson Smith 2 months ago and all I got was a email stating to give her time to contact the insurance this was two months ago. Ive called the front desk and left numerous messages and the front desk keeps saying only Gatson can make the adjustments to my account. Shes the office manager and I can't get her to even respond thru email or call? I will be finding a new dental office for me and my son because this is WRONG on many levels. Beware of the crookedness of the billing here! read more

From having multiple fillings, braces for 4+ years, 4 extractions, a root canal and my wisdom teeth being removed all BEFORE I came to visit North Decatur Dentistry (referred to as NDD going forward), I feel like I have just enough experience, dentists wise, to say that I have had the best experience of my lifetime being here. I was here for an initial consult for some tooth pain/discomfort, which led to me understanding that the situation did not end with my discomfort. I needed 3 root canals, multiple crowns, a filling (till a future crown may be needed), a potential 4th root canal and an extraction of a tooth. I know what you're thinking, they're probably just selling me services - I am proud to say no, this is not the case, due to my previous experiences and understanding how much worse it can become without taking the correct actions. The majority of my time was spent prior to my birthday weekend- I was at NDD literally everyday, M-F, and 3 out of 5 of those days were for pushing that 9 hours+ mark. So many hours but what can you do when there is work to be done, and that's where I'll move on to the extremely qualifed and professional staff of NDD. Starting off, my primary dentist was Dr. Park. From being clear, concise and efficient with communication, laying out all potential scenarios, being open to any and all questions (even some of my silly ones) - I truly appreciated the work that we underwent and knowing that not only was there experience backing the skillfulness of the work but from a people's perspective, one would not have a dentist that would make you more at ease and be able to literally relax during all procedures (yes, even when grinding away heavy amounts of decay and the quite hot 'liquid' that's used to fill the roots during a root canal haha) The actual physical work itself was the best I've ever witnessed- that is, not having to repeatedly think the questions that come after crowns (why the wobble, is it loose, why is there so much excess cement, is this supposed to be this tight) or having to feel unsure/uncomfortable about the work that was actually done. Hands down, Dr. Park is the best dentist I have ever had. I have had dentist work and maintained certain dentists in New York, California, India, and even local to Atlanta in Buckhead and Sandy Springs- Dr. Park is the epitome of what a dentist can and should be. Given the clinic and it's logistics, wait times are very minimal pre-appointment- and if waiting, there is always hot coffee/tea to be freshly brewed in the waiting area (literally, a highlight of my week). During the appointment, if there is a 30 min 'break time' (for example when my crown was finishing up being in the oven/cooling down etc) the locale is nice, with a Walmart, Sprouts grocery store, Starbucks, fast casual food places etc in the same plaza. There is plenty free parking in the lot which is a huge bonus rather than inner city/street parking situations. Due to NDD being highly efficient in it's procedure, I dropped in unscheduled for a crown adjustment (which I didn't know I needed due to being numb when first installed) and I was taken care of as if I had an appointment- was in and out in literally 15 minutes. I truly laud this procedure and the whole team that makes it possible. Segwaying into it are those that make NDD what it is - a care-free, chill, fun, professional, and informative environment- and also allow Dr. Park to perform at such a calibur. Huge shoutout to the following, in no particular order (essentially a good portion of the office as I basically 'lived' there during the working days haha- hope I did not leave too many out): Shay, Shaunda, Tosha, Sarah for always being on top of everything/assisting Dr. Park Lexi and Khaja for making the billing experience straightforward, easy to understand, and presenting me with any and all options Kelsey and team for calling me to confirm/remind me of my upcoming appointments (literally daily, in the best of ways) Finally, Dr. Wu, whose expert counsel made me feel just "Wow". Dr.Wu's experience and intelligence is just astounding. He truly is like a board member who advises on the appropriate and calculated next steps given his time in the field. Given my assignment to Dr. Park, I did not deal with Dr. Wu as much, which just goes to show that if I am writing about him this highly, just imagine how skilled he is! Thank you NDD, I will be back as planned in around a couple weeks for that extraction and follow up. For those that are reading this- yes, going to the dentist can be really fun, a learning experience, and most of all, NDD knows what they're doing and they are extremely on point. I highly recommend them! read more

Dr. Wu was an amazing doctor I had two broken teeth in the front and he wanted to put veneers on however I couldn't afford it. He then offered me the option of getting caps on my teeth and he did a wonderful job he started the job at about 8:30 AM and finished a job about 2:30 PM. he did nothing but work on me worry about me, ensuring that I was OK and making sure that my teeth look A+100%. he's a wonderful dentist and I would recommend him to anybody I know because; he knows what to do and do it right the first time And super Professional and funny and very interpersonal with you go see him immediately if you have any oral problems or if you just need a cleaning and a good dentist he's the one. read more

I chose this practice because they were close to my house. The staff at the front desk are really great. The Dentists are also pretty good. My issue lies with the turnaround time for getting service. I had a dental emergency. I couldn't get an appointment for two weeks. When I was finally able to get in, I was told that it would be two weeks before I got my new partial. Well, it was actually three weeks. At three weeks, I was told that my appointment was only for a "fitting". It would take an additional two weeks before I would receive my appliance. It has now been three weeks. So, in total, it has been eight weeks and I still haven't received my partial. When you try to call the office, you don't get an answer. You are directed to a call center. They have no real ability to answer any questions. I'm hoping that I will get my appliance before I drop dead. When I do, I can assure you that I will never return as a patient. Completely unacceptable. read more

Staff are extremely inept, disorganized, and rude. They have the most UNHYGIENIC and longest fingernails I have seen in my life! They were dressed in these raggedy mismatched jackets that were a stark contrast to the pristine and well maintained office space. One of the girls was texting on her phone while I waited at the counter. The dentist is equally rude and a bully. The dentist made it clear she wasn't concerned about my needs but hers. She spoke to me in a tone as if I was uneducated, maybe because of my race took me off guard. I have more education than her, yet she spoke to me as if I was someone beneath her, who maybe didn't understand English. Completely unprofessional, young dentist, who just graduated in 2018 and is learning the ropes apparently. read more

I am surprised that some people left some bad reviews about this place when my experience was nothing but positive! My neighbor recommended me to try this dentist knowing that I have a bad dental anxiety. I live in Decatur so the location was convenient for me too. My first impression to this office was that it's very tidy and well equipped with all the cool modern technology. The place seems to be fairly new. I was pleasantly surprised how Dr. Choi was so gentle with her hands and how she really understood my concerns and needs. I appreciate it when doctors as skilled as her are also compassionate and really CARE! It's embarassing but I'm terribly afraid of dentists. I have a bad dental anxiety from my past bad experience as a child. Dr. Choi was nice enough to take her time to thoroughly explain all the procedures step by step to ease my anxiety. They also didn't make me feel embarassed, which I sometimes felt from other offices. I was really impressed how smooth and pleasant my visit went. I recommended her to all my friends and family already. The only thing that seems to need improvement was the use of time. It was a busy day in their office with LOTS of patients and I had to wait until I could see the doctor. My second visit was pretty quick and efficient so I guess it depends on each day's schedule but I'd like to have a more consistent experience during every visit. read more

New to the area and needed to find a new dentist. I found that here! Friendly and welcoming front desk staff, was seen immediately and the hygienist was helpful and patient. Dr. Wu explained what he was doing and why, gave me opportunities to ask questions, and was honest and kind! They suggested add-on items but weren't pushy when I declined. Can't recommend enough! read more

North Decatur Dentistry - General Dentistry Near Me - Decatur, Georgia

The contrast between this dentist and the last is quite significant. They are professional, clean, hygienic, they have a very good process to deal with the pandemic. They found a completely non-invasive way to treat my daughter's dental issue when the former dentist was totally decimating her teeth with an over-aggressive treatment. They return calls promptly. Everything is buttoned up and very satisfying! read more

The worst dental experience I've had. Incredibly untrustworthy. They advertise a $59 cleaning then are WAY overpriced on any additional work. I knew I had to get a filling but they were not transparent on pricing. They won't tell you prices over the phone. Instead they send in a "financial rep", who was incredibly unpleasant, after the consultation. It is a clear bait and switch business model. Truly a dental scam. I had to pay for the filling upfront and then the assistant started numbing the wrong side of my mouth! Then he questioned me when I told him it was the other side. The dentist had told him the wrong tooth. As if that didn't make me nervous enough, the dentist walked away after giving me a numbing shot to do something else and had to re-numb me halfway through the filling because too much time had passed. My tooth is still sore a week later. Hopefully she did a good job. Time will tell. They care more about finding gum issues so they can charge more for services than building a trusted clientele. It obviously shows in the reviews. I wish I had done more research. I won't be returning. It was a truly terrible experience. I never understood why people hate the dentist, until now. read more

Front desk personel was very courteous. After going in the back it has more of a clinic vibe than personalized dental services. Problem #1 I asked not to take xrays because I would have them sent over from the periodontist taken 3wks prior. I was advised that they needed to be taken for a diagnosis but I would not be billed. Surprise I was billed. Problem#2 a request was made for predetermination of claim paid by insurance before proceeding; after 3 wks of waiting nothing. I called the office and was told they haven't received it. I called insurance company and no request was ever made. The insurance company called them and was told that they were submitting the request the next day. My initial bill from my first visit was very expensive. Needless to say I will not be returning and I should have heeded previous reviews because my experience was the same. This visit ended up being a waste of time and money. My dentist has retired :( read more

This dental office is mostly concerned about revenue! Constant up selling and adding services over and beyond what is covered by the best dental insurance plans. Charged me $60 for irrigation which was simply a water spray. Dentist said that an antibiotic was in the water, but I can find no evidence of that. Irrigation with an antibiotic must be done with a special procedure using an injection device, not a water rinse. If you go here, be aware that they will try to get as much $ as possible from you. Greed, not patient care is their motto! read more

I went to this dental office because my dentist no longer accepts my ins. and I was looking for a new dentist. Yes the staff is unkept and spend a lot of time talking to each other and not much attention to the patient. FYI. I especially ask 3 separate time if they had checked with my insurance since I had x-rays 6 months before and they assured me they had. They took many, many X-rays over my objection. "Doctor requires all these for new patients". Was there for cleaning only... I told the dentist I could not recommend her to my friends because of the excess of x-rays. When I received the explanation of benefits from my ins. company, they had billed for $897.00. My ins. paid $89.00 read more

I had my first visit here last week and I had nothing but a positive experience. The front desk staff were polite and I was taken to the back for my scheduled cleaning after waiting just a few minutes in the waiting area. The room that I was in was clean and my hygienist, Fateemah, did a great job on my cleaning and explained exactly what she was doing and looking for during the cleaning and was also able to answer any questions that I had. I definitely plan to visit this office for my next scheduled cleaning. read more

Yenny Choi is the rudest dentist. The staff are unprofessional, but after interacting with Yenny, I can see where they derive their habits from. She is extremely overzealous and tries to present herself as if she is an MD or even an oral surgeon by mentioning medical information about other parts of the body. If you try to correct her, she will just parrot the same information over and over again. I felt extremely uncomfortable because she tries to trick you into things you don't need! The whole dentist office is off a promotional throw-up when you walk in! I should have known by the Keurig, coffee, and sugar setup that they really are in it to make money. What dentist office promotes COFFEE and whitening treatments at the same time? I won't be back. read more

First time patient and arrived right on time for my 10:30am appointment. The front office staff is decent I guess.. I could barely understand what the girl was saying because she doesn't speak clearly or professionally. Not sure how she gets anything done with those disgusting 3inch long acrylic nails. The office staff seem to be very relaxed and having a great time talking amongst themselves and texting on their phones, their total image just does not reflect a professionalism. I understand whenever you're a new patient anywhere, it takes longer to get processed do Xrays etc. But my appointment was at 10:30 and I didn't actually start my cleaning until 1pm. They apologized and said "because my consultation took so long, the hygienist went on break and I had to be put with a different doctor and had to wait for that doctor to finish with his other appointment" whatever. So I waited in the chair for what seemed like forever. When I finally saw Dr Wu to begin my cleaning, it only took 20 mins. He was nice enough and answered all my questions. But this cleaning was very different than my previous dentist. He basically just poked around at my teeth pretending to scratch the plaque off and then half a**sed flossed my teeth. He upsold me on a "irrigation" procedure for my gums.. which literally he just squeezed some listerine mouth wash along my gum line and called it a day. Then he upsold me on some "lactose bone strengthening paste" that he rubbed on my teeth with his finger (gloved) that was horrible. A waxy, white paste that you can't brush off for minimum 30 mins. It was pointless and miserable. How are you supposed to go about your day when you have to brush this off after you leave the office? I was drooling everywhere trying not to swallow the residue on my teeth. Couldn't even talk with this gummy crap on my teeth. Basically, this dentist office is a scam. They do not do anything beneficial to your teeth. This was a total waste of my money. Will not be back and do not recommend. read more

Do not go here. I moved into town and scheduled a teeth cleaning. The dentist called and moved the appointment twice on me. When I finally was seen for a regular cleaning, after X-rays were taken, the dentist came in to upsell me on things I didn't need before the hygienist came in and then I was told that they had scheduled my appointment wrong and I wouldn't even be able to have my teeth cleaned today. I hate these places which are only there to bill more services to insurance and don't care about their patients. Horrible experience and I still have dirty teeth. read more

The most incompetent staff I've ever encountered. I've given this place 3 different tries to redeem themselves. The first time I waited 2 1/2 hrs to see a dentist and he was clumsy and unprofessional the whole time. The next visit the hygienist did a half a** job cleaning and flossing (knowingly skipping teeth). Then third time, my appointment was cancelled and no one knows how. I arrived and the lady with the red hair did not even give me a smile or greeting. She gave me the stink face and wondered why I was there and I showed proof that my appointment was scheduled. I waited 15 more mins for them to tell me somehow my appt magically disappeared in their system. No apology/ no acknowledgement. The dentist wasn't even there anyway. I'm done with this place and I'm certain they'll be a major issue coming out of this dentist sooner or later. read more

So I had my first appointment here today. I have to admit, I was a little nervous after reading the reviews here, but my experience was actually very positive. When I first sat down and spoke with the dentist, I told her I was concerned about the reviews I'd read. I also told her that I could not afford any services that would not be covered by my insurance (so I could head that off at the pass!). She acknowledged that some of her other patients had mentioned the reviews, and she said most of their patients reviewed them on the Smile Brightly website (or something like that), and that those reviews are mostly positive. About the visit: - Yes, One of the ladies at the front desk does have very long fingernails, but the one who helped me had short nails (since that seemed to bother several reviewers :-). I didn't observe either of the women behaving unprofessionally. - I confirmed that all of the x-rays would be covered by my insurance before they started, and they were very comprehensive. (The dentist also told me that if I were charged for something that they indicated would be covered, they would waive the charges. I'll update the review if anything like that happens.) The x-ray tech was also very personable and professional. - A few reviews mentioned that the cleaning didn't seem thorough; I don't know what they experienced, but I felt the hygienist did a good job. I was offered a fluoride treatment, but it was explained that it would cost me around $35 and was optional, and I passed on that this time. So that's it. I was there about an hour and a half, everyone was pleasant and professional, and I will continue to use this office for dental care. read more

Was referred by Fateemah and was not disappointed. Fateemah and Dr. Park worked with me personally to get me in and out so I can get to work on time. Super friendly and knowledgeable staff and updated facility with very welcoming vibes. read more