I enrolled my dog in their 3-week board-and-train program for $3,600. During camp, they sent…read moreoccasional photos and videos, which made me feel things were going well. But when I got her back, she was wearing a prong collar -- one of those metal collars with sharp prongs. I was told to keep it on for a week and follow their training modules exactly. We followed their instructions. A week later, I discovered puncture wounds on her neck. They were bleeding and infected, so we rushed her to the emergency vet, where she was treated for several punctures and infection. The bill came to $1,400. When I contacted Benchmark, horrified, the trainer admitted she "had forgotten to mention" that the prong collar should only be used during training sessions and removed afterward. That information would have been critical and could have prevented the injury. The follow up email with instructions also did not mention it anywhere. I still don't know if she was already hurt before she came back home, or if the tight collar caused it during that week, but either way, it was a major oversight. The collar itself was clearly too tight. If they had added just one more link, it would have fit better and may have avoided the injury altogether. Instead, my dog suffered, and the recovery set her back weeks -- undoing much of the progress she had made. Benchmark's official response was that they "take no responsibility" for anything that happens outside of camp. After that, I never heard back from them. My program was supposed to include follow-up lessons, but once I reported the injury, it seems they cut off communication. Between the $3,600 program and the $1,400 vet bill, I lost $5,000 -- and ended up with a traumatized dog who couldn't even continue her training while she healed. They claim to care about animals, but they rely on harsh tools like prong collars and e-collars, fit them improperly, and fail to provide basic instructions on safe use. Then, when their methods cause real harm, they refuse to take accountability. I waited a few weeks to see if Benchmark Dog Training would reach back out to address what happened to my dog. They never did, so I'm sharing my experience here. I cannot recommend Benchmark Dog Training. If you love your pups, look elsewhere.

Marsha was professional and on time. We signed up for private lessons at our home. She was great…read morewith our dog and also us, as first time dog owners. She was knowledgeable and patient. She taught us how to be firm with our spirited puppy while also balancing love and patience. She was great at answering questions we had with challenges. Our puppy learned several commands and we learned some tips and tricks to help our puppy and ourselves be successful in our training goals.

They were so caring with my golden and got us in right away! Much less than other groomers in the…read morearea too

They always do a wonderful job cutting my Maltese Poodle's hair. Especially since she is the most…read moresquirmy-wormy fidgety dog there is! They are patient and take their time; they are also reasonably priced and communicate well when it's time to pick her up. I have been here several times since I moved to Auburn in 2013 and won't go anywhere else for her cuts.

Oof, boy oh boy. When I walked in Jocelyn immediately had an attitude. Not a single smile or…read moregreeting. Just looked my way and looked away with a clearly nasty attitude. She did a questionnaire about my dog and was short and snappy. She didn't try to be nice to my dog in any way and was very cold and off putting. Did not try to comfort her (as every other groomer has ever done before). When I picked my dog up she was shaking and clearly terrified! She cowered for the rest of the day. Other groomers normally give 2-3 hours for grooming. I got a call back for pickup less than an hour from drop off. And I am pretty sure that it was due to them being very aggressive with her. Again, I've never seen her this terrified. I even offered to pay extra for her to take her time. The cut was actually pretty nice but this was, by far, the most unwelcoming grooming experience I have ever had. I wouldn't be surprised if they get closed down for abusing the pets after drop off.

If there were negative stars I would give them. I brought my two dogs in for grooming and they…read morewouldn't groom one of them because Jocelyn didn't care for his personality and the fact that he had peed on the floor because he was scared. She was VERY disrespectful towards me and my dogs and I will NOT be going back again. No warm and fuzzies here!

Dylan is a very responsible and trustworthy young man. We have two dogs (lab and retrievers).One is…read moreolder (8yrs) and has Cushings disease. She is needier than some and Dylan was very good about her early am and evening medication & food needs. Our other dog is an 11 month old pup. She is higher energy and Dylan was very good about playing with her while he was onsite for feedings and check-ins. He had no problem sending us texts with pictures of our pups too. We would highly recommend Dylan and expect to use his services again!! --Well done!!

Definitely one of the most responsible, reliable, honest teenagers we know! I would absolutely…read morereccomend Dylan for your pet sitting needs.

Sarah and her crew are Awesome... They are great with all pets. Fast caring reliable service…read morealways. Never are you disappointed. They deserve 100 stars

I just went in today to get my terriers nails clipped. Sara…read moreonly charges $5 for a quick nail clip. She could tell my dog has arthritis and I let his nails go too long. She wouldnt take my money. She said if she can make Dexter feel better then that was enough payment for her. She was going to be a vet but likes grooming better. What a wonderful person!

Do not use this sitter!…read more A background... I have 2 dogs, 1 is 10 and the other 5 and they've both had great exposure to pet sitters and have always been given EXCELLENT reports. I have also been a certified & insured petsitter and was fooled by Dawn's experience. Play-by-play: I leave the dogs for a long weekend (one 7-8 am and one 8-9pm per day) and get a call at the first visit (a message), at 6:15 pm: "the dogs wont let me in, they're barking, they bent out the screen and I don't know what to do so I'm having my husband come over with tennis rackets so we can get in." This message is left while she is standing RIGHT OUTSIDE THE WINDOW (which is knee high), clearly antagonizing the dogs. I return the call within minutes and she answers while STILL STANDING right outside the window! Says, "I really feel bad for your neighbors, I'm not sure what to do but I wanted to tell you." I had told her when I met her that my lab has a big mouth so even though he's a sweetheart, he'll probably bark on every visit. She said, "it's just that I just came from a Germ Shep attack seminar so I know what he (my other dog) is capable of (all while still standing in front of the window). I tell that if she wants, she can get some food in the garage and throw it into the window and speak very nicely to the dogs and they'll calm done. She gets the food while I'm on the phone and doesn't speak to the dogs at all, throws the food in and says, "nope, that wont work, they're not interested". She then says she'll call me back. I'm in the process of cutting my dinner short and DRIVING BACK 9 hrs after I just arrived to my destination and she calls, "the dogs are fine, I just went in with a broom and yelled at them and they listened." I was as nice as I could be bc I wasn't returning for another 3 days but she assured me that the screen was fixed and all was good. Got a text on Sat, "did you forget to fill out the paperwork, or did you forget." Told her I filled it out but didn't leave it bc I forgot. Heard nothing back from her. Came back the screen VERY bent out of shape and all it took was (literally) 2 seconds for me to pop it back into place. (Yep, window was closed so it's not that they popped it out again). I am only writing this review because I was a petsitter and know how easy it is to be an excellent one. If someone is scared of barking dogs or German Shepherds, they should not take them as clients. A good petsitter should also know how to deal with people because they are who writes the check. I just moved to town so I will be researching for another sitter but she is the first one I've had that I wouldn't even consider hiring again. I do feel guilty writing this because this is someone's livelihood but I wouldn't want anyone to experience the worry I had all weekend and the dread (but willingness) to drive 9 hours away, only to possibly have to turn around 2 hrs later and do it again.

I don't even know where to begin when writing this review about my dog's savior and second mom. I…read morehave a very testy and strong English bulldog named Sebastian. Sebastian is 5 yrs old and has had aggressive tendencies since the day he turned 1. I moved to California 4 years ago and tried whatever I could to tame his "alpha" behavior but eventually it caught up to us, for Sebastian got kicked out of his first daycare for lunging at another person. I and my dog fell into a massive depression because I had nowhere to leave him so he would stay in the crate all day while I was at work. Then an angel fell into my lap named Dawn. I was told that she also specializes in handling aggressive dogs/breeds. I took Sebastian to her place 3 years ago and have never looked back. He was a very challenging dog, but Dawn handled him the way any parent would handle a misguided and uncontrolled child...with intense discipline and persistence. Because of Dawn my dog knows never to misbehave around her, and me. I've learned that misbehaved dogs are reflections of distracted, over forgiving , and especially in my case, first time unknowing owners. Now my dog doesn't move an inch without looking at me first. That is monumental. In addition to this my dog was 15 lbs over weight and would limp, which was bad especially being that he's a big English. With Dawn's country strong attentiveness he has lost all the weight and is so much stronger and doesn't limp. He is happier, infinitely loved , and in an environment that is conducive to his mental and physical longevity. Everyone in my world knows that I trust NOONE with my dog except Dawn. She is my family and the reason the most important creature in my life is healthy, alive, and has not been taken from me for "bad behavior". There are people in this world who connect with animals in a way that only the gods understand and Dawn exemplifies that notion. As for this negative reviewer ... Well whoever Tina is... She made it quite evident in her own rendition of the "story" that she is the one who needs to be trained, because it was quite evident that she has no control or "know how" over her own canines; and I would NEVER leave a pet with her ... SHE seems to be the liability. Dawn has saved my dog , and me, in ways that words can't describe . Gets me emotional . Never worry about your pet when they are with her because there isn't a single person that could do a finer job than her; especially if your dog needs a "Dawn-tervention" like mine did. I recommend her without ANY reservations as if you couldn't tell already ... :).

She truly cares . She stops what she's doing to help ? So affordable ! I can't speak more highly…read moreabout her .

Sue is so amazing with my German Shepard. Don't let those one star reviews fool you. Dogs are HARD…read moreto handle when they get bathed. There is no easy way to groom a dog. Especially if they do not like to be groomed and that's most dogs. Dogs need discipline and proper repercussion just like people. Dogs do jump around, bite and scratch... even the most well-behaved ones do it. I have a $30,000 ADA working dog, and she is the worst to get groomed but a gem in every other situation handed to her (as she has been trained to be). But Sue prevails and is so helpful. Sue allows me be right there with my dog and help her with the grooming and comfort of my dog. As stated above, ignore the one star reviews Sue is an amazing and knowledgeable lady in the dog grooming and care department.

Christine is awesome! I have 2 pups that she has cared for during 3 of my trips and there will…read moredefinitely be more in the future. Before my first trip Christine stopped by to meet Minnie and Copper and they just loved her! She's so friendly and very attentive to each pup's needs. :) We went over all of the specifics in person. She sent me text messages with a progress report after every visit. Very comforting. On my last trip (this weekend) Minnie wouldn't eat her first meal on the first day that we were gone. So, Christine pulled out her bags of tricks and was able to get her to eat that afternoon. :) Whew! There's nothing more stressful than your dog not eating while you're away. My pups are always happy when I return home. I can always tell that they've been loved and well cared for. Keeping my pups at home in a familiar environment is comforting to both them and I. Having someone like Christine that's trustworthy, ALWAYS on time, friendly, inviting and attentive makes the situation that much better. She's a true pet lover! Side note: She also feeds my betta. :)

the best!!! has taken care of our dogs for 2 years. always…read morelets us know how they are doing, flexible, and reliable. both of our dogs adore her!