This eye doctor is the best! we have been going to them since 2004. they take excellent care of all…read moretheir clients. I highly recommend this office!

I went in to get an eye exam and upon arrival I was rudely greeted by their front staff and they…read moreacted like it was too difficult to do their actual jobs and assist me or answer any questions I had. Even after payment they were extremely rude to me. It also did not help that as I left their offices I was followed and then watched outside the window until I got into my vehicle as if I had stolen something. I have never been to an eye doctor and felt so out of place and disrespected. I never went back again to get the rest of my services done but I needed my prescription so I called them and even over the phone I was treated so rudely for requesting MY documents. Their front staff is terrible! The doctor was so pleasant to me but my experience with their front staff has been so horrific. They are rude and arrogant and I would not recommend anyone to this place which is why I went elsewhere for my glasses

I feel that the receptionist should retire. She is overall rude and unpleasant and in general an…read moreunhappy person and it comes through when she interacts with customers. When dealing with customers this should never be acceptable. As far as the doctor, I am not to crazy about him either, he made many rude comments to my daughter while she was getting her eye exam and me being in the room. Leaving a city I thought people would be genuinely friendlier, but that is not the case. At least not in these optometrists office.

Like the other reviewers, I also felt the receptionist was rude and service was poor. They double…read morebilled me. Didn't give a proper receipt so I lost out on rebate. Just go somewhere else.

Until 2018, Dr. Schoeppner was my opthalmologist for several years. In 2018, she told me that I…read morewould soon require laser treatments and/or injections in the eyes due to the condition of my retinas. I decided to get a second opinion and made an appointment at Mid-Atlantic Retina, where the doctor there told me that my retinas were in good condition and that I shouldn't let anyone shine lasers in my eyes or inject my eyes with needles, and to return to see him in a year. Then the doctor at Mid-Atlantic Retina said to me, "Fuchs Corneal Dystrophy", to which I replied, "What?"... he told me I had Fuchs Corneal Dystrophy, explained the nature of the disease, and asked if Dr. Schoeppner had ever told me I had Fuchs; when I told him that she had never said anything about it to me, he promised to send her a letter and recommend some OTC drops that would help with the condition. The next time I saw Dr. Schoeppner in 2018, she never mentioned getting the letter about the Fuchs, or even that I had the corneal disease, so, finally I asked her about it, and when I did, she got very huffy with me and said to me, "I found it to incidental (not sure what she meant by that) and I see that all the time in my elderly patients!" Well, what was "incidental" to her was very serious to me. For years I had told her about issues I was having, like seeing halos around car headlights and tail lights and street lights, which are symptoms of FCD, and she never once commented on what I told her or mentioned that I have Fuchs Corneal Dystrophy, a disease of the cornea in which the endothelial or inner cell lining of the cornea starts to deteriorate, i. e., those cells of the inner lining of the cornea die, which causes the eyes to water a lot, sensitivity to light, especially blue light, like that from computer and phone screens and even fluorescent lighting. I have been seeing a cornea specialist, who is the Director of the Cornea Fellowship Program at Wills Eye Hospital in Philadelphia, for a few years now, and she has determined that I have a moderate case of FCD. If and when it should progress any further, there is a surgical option available to avoid the worst case scenario of going blind. I sure am glad that I decided to get a second opinion back in 2018. And needless to say, Dr. Schoeppner is no longer my ophthalmologist!

Wow! The receptionist is extremely rude. I made an appointment and weeks later received a letter…read morein the mail that THEY rescheduled my appointment for a different day and time. The reason? They changed their hours. They SHOULD have called me, told me that their hours had changed and then asked me which days and times were convenient for me to reschedule. I wouldn't have had a problem with that. I cancelled the appointment because I already had a prior commitment. Today, I scratched my cornea and Express Care told me to make an appointment with my eye doctor within a few days. I called, told the receptionist the problem and then mentioned that I did not want them to reschedule as they did before. The nasty receptionist yelled at me that they had no openings today and when I tried to explain that it did not have to be today, she hung up on me. I won't return and my wife also found a new doctor for both if us. They lost 2 patients because of a rude receptionist.

Everything there was very nice. They had a very wide selection of glasses for my daughter. The…read moreservice was a little slow, but I can only account that to there only being one optometrist in the store. otherwise, everything else was perfect.

Had an appointment for 11:20 via VisionLink, their telehealth system. Came in 20 minutes before the…read moreappointment and was told I'd be called soon. Only until almost 11:50 was I informed that they were having technical difficulties and would need to reschedule. Soonest date they could do was five days ahead, which didn't work, so had to reschedule for next week. There was also a massive queue of people. It seemed reliance on remote appointments using technology made them unable to handle the volume of clients. Should've been told there were difficulties at time of appointment at the latest. EDIT: An appointment opened up next day, and I took it. Despite the difficulties from the day before, the staff, specifically the Optometrist Dr Saveri and the Optical Specialist Lead Tiana made this experience worthwhile. Dr Saveri was efficient in determining my new prescription and recommended a welcome change to my contacts, and Tiana provided excellent insight and advice with picking new frames. Visionworks should definitely focus more on the in person experience perhaps with hiring one more Optometrist or two to handle more volume since that is where this location shines.

I always have a good experience here. I have no idea why there are negative reviews based solely…read moreon wearing a mask for a few minutes while in the store. I don't mind. It's not for a long time period of time and the service is always kind

Was there today to make an appointment to see the eye dr for my son who has been going there for…read moreyears....I didn't have a mask and was treated so nasty....I would never go to that place again....shop the store without a mask but cant walk in and make an appointment.....There are enough places to go to....Baa Baa sheep we are moving on