Until 2018, Dr. Schoeppner was my opthalmologist for several years. In 2018, she told me that I would soon require laser treatments and/or injections in the eyes due to the condition of my retinas. I decided to get a second opinion and made an appointment at Mid-Atlantic Retina, where the doctor there told me that my retinas were in good condition and that I shouldn't let anyone shine lasers in my eyes or inject my eyes with needles, and to return to see him in a year. Then the doctor at Mid-Atlantic Retina said to me, "Fuchs Corneal Dystrophy", to which I replied, "What?"... he told me I had Fuchs Corneal Dystrophy, explained the nature of the disease, and asked if Dr. Schoeppner had ever told me I had Fuchs; when I told him that she had never said anything about it to me, he promised to send her a letter and recommend some OTC drops that would help with the condition. The next time I saw Dr. Schoeppner in 2018, she never mentioned getting the letter about the Fuchs, or even that I had the corneal disease, so, finally I asked her about it, and when I did, she got very huffy with me and said to me, "I found it to incidental (not sure what she meant by that) and I see that all the time in my elderly patients!" Well, what was "incidental" to her was very serious to me. For years I had told her about issues I was having, like seeing halos around car headlights and tail lights and street lights, which are symptoms of FCD, and she never once commented on what I told her or mentioned that I have Fuchs Corneal Dystrophy, a disease of the cornea in which the endothelial or inner cell lining of the cornea starts to deteriorate, i. e., those cells of the inner lining of the cornea die, which causes the eyes to water a lot, sensitivity to light, especially blue light, like that from computer and phone screens and even fluorescent lighting. I have been seeing a cornea specialist, who is the Director of the Cornea Fellowship Program at Wills Eye Hospital in Philadelphia, for a few years now, and she has determined that I have a moderate case of FCD. If and when it should progress any further, there is a surgical option available to avoid the worst case scenario of going blind. I sure am glad that I decided to get a second opinion back in 2018. And needless to say, Dr. Schoeppner is no longer my ophthalmologist! read more

Wow! The receptionist is extremely rude. I made an appointment and weeks later received a letter in the mail that THEY rescheduled my appointment for a different day and time. The reason? They changed their hours. They SHOULD have called me, told me that their hours had changed and then asked me which days and times were convenient for me to reschedule. I wouldn't have had a problem with that. I cancelled the appointment because I already had a prior commitment. Today, I scratched my cornea and Express Care told me to make an appointment with my eye doctor within a few days. I called, told the receptionist the problem and then mentioned that I did not want them to reschedule as they did before. The nasty receptionist yelled at me that they had no openings today and when I tried to explain that it did not have to be today, she hung up on me. I won't return and my wife also found a new doctor for both if us. They lost 2 patients because of a rude receptionist. read more

I lost insurance for about a year and I had to cancel an appointment because they would not give me a cheaper rate for not having insurance which is understandable but they kept calling saying I needed to reschedule I kept telling them I had to save the money and then I got a nasty letter in the mail stating that mutt they will not take me back because I refused to come in for an appointment read more

I've never received anything less than great treatment here, but actually seeing the doctor is what's difficult. I've been coming here for about ten years, and Dr. Schoeppner has only personally seen me twice. Most often, you'll see an optometrist. Also, I've never had to wait less than 30 minutes to be seen--as I'm writing this, I've been sitting in an exam room for 35 minutes. Overall, OK...the medical end of it makes it worth it, but you have to have time to kill if you want to make an appointment here. read more

I brought my father in-law for his yearly appt. this morning which was scheduled for 11am. We arrived at 1045. All he need was to have his eyes dilated and checked. As I'm writing this we are still waiting for him to be taken in to have his eyes checked which was dilated over an hour ago. Its now 1pm. This has to be the most ridiculous wait. No one even came out to apologize for the delay or even to say the Dr. Is behind. It only seems that one Dr. Is doing the exams. As I'm sitting here I'm watching all these other patients sit here and wait and complain about the long wait. I'm sad to say that I'm very disappointed in the turn around time patients are seen. You shouldn't book so many patients in one day if you can't see them in a timely fashion. read more

Waited over an hour for my appointment. I ended up walking out. The women at the front desk were rude. When i asked how far behind they were running, they said they didnt know and would have to figure it out. Got annoyed because i was waiting for them to "figure it out". If they would have just told me when i checked in and gave me the option of either waiting or rescheduling, it would have been different. I took off from work for the appointment. Will not be returning! read more

Staff is nice. Doctor is nice. BUT waiting time, not so nice. I didn't time the first visit that included various x-rays, but sat around waiting a very long time. Second visit was a surgery follow up. Actual exam was 5 minutes. Wait time was 1 1/2 hours!!!! Most patients are elderly and a few of them fell asleep in the waiting room. This doctor overbooks and has too many examining rooms in which to tuck people into. It's sad to see the mostly-elderly patients treated like this. The staff and doctor move at a fast pace. I pray it's an efficient one. read more