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    All Weather Heating & Cooling

    5.0 (1 review)
    Open Open 24 hours

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    8 months ago

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    Sears Appliance Repair

    Sears Appliance Repair

    2.2
    (27 reviews)

    Both service technicians who worked on my refrigerator (Calvin O. and Peter) were competent,…read morepleasant persons. Fixing the refrigerator so it would cool again took almost two months. Calvin came February 6, 2024, and identified a relay and capacitor that needed replacing. He ordered the parts, and I paid the first bill. He said if that did not work, I would need a new generator. Calvin O. came back and brought the parts with him. That did not solve the problem. Peter came and re-diagnosed the problem. This time, I had to pre-pay for the parts and installation. I had to input a credit card number on my phone. I am 84 years old and cannot use the tiny keyboard well. I kept making mistakes inputting the number. A computer keyboard is larger and works better for me. Peter got impatient with me. I am sure he was under pressure to get on to his next call. The new generator and two other parts were finally installed March 28, 2024, by Peter. The refrigerator appears to cool well now. All in all, it took 4 service calls. My major problem is the automated telephone system. Only once in numerous calls was I able to talk to a human being. When I wanted to re-schedule, the automated system gave me an alternate day, which I selected. It said I had made an inappropriate response. I tried three times before I was able to reach a human being. The final indignity was when my final three parts came. They came to my home. The two smaller parts were shipped together in the same package and the generator came separately. I checked the UPS site and confirmed that all three parts had been received. I opened the smaller package and saw two parts. I called the automated system to reschedule the replacement, as the parts came a week early. The automated system checked the Sears records for my repair, and said my parts were not here yet. It hung up on me. I tried three times. I tried the website. It referred me to the telephone number that hung up on me--again. There was a telephone number that was supposed to allow me to reach a human being. When I explored it, the cost was $26. I gave up and put up with the inconvenience of having no kitchen refrigerator for two months. I also find that the 8-hour service window (8 to 5) that Sears gives is much longer than any local repair service. Local folks give me either two- or four-hour windows. Sears ties up a whole day. In my case, Calvin O. called and came early. Peter called about 9:00 a.m. and estimated his arrival to be between 10:00 a.m. and noon. He was able to get to my house about 12:15 p.m. All in all, if I can avoid it, I will never user the Sears Repair Service again. My major problem is with the automated scheduling system. It does not work well. It needs some re-programming. There is no option button on every call for talking with a human operator. Second, the 9-hour service window ties up a whole day. Russ B.

    The repair did not go as planned. In other words it's still not fixed. However, the tech was…read morerespectful .. he also Said he scheduled a refund for the service that was unsuccessful .. I'll be looking for that by Monday

    All Weather Heating & Cooling - hvac - Updated August 2026

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