We had our semi-annual service on our two 3-ton heat pumps; technician Colby Cottrell with We Care HVAC called ahead and came and took care of us, even explaining how the system works when I asked. He was quite articulate, professional and polite in his explanation, and I appreciate that. This experience was much better than the previous service call from We Care, when they didn't even show up. But, that's another review for another time. Thanks Colby. read more

If I could give a 0 - I would. This company took advantage of an 83 year old woman. The quote for an 80 gallon OA Smith water heater with installation was $8413.00. The total bill was $9400. She had no clue what she was signing, paid a $2000 deposit via debit card, and received ZERO detail on what was going to be done, what model the water heater was. ZERO information. No emailed quote or contract. When I called the response was "she signed it." No detailed quote left in home, nor emailed, no detail on the service and products to be installed, no labor breakout. The quote they sent me had zero detail on it. DO NOT WORK WITH THIS COMPANY. read more

In 2018 I hired We Care Heating & Air to replace my ductwork. The original ductwork in my home was all metal and working properly, except for a prior addition that wasn't heating/cooling correctly because it had been tied into a small line instead of the trunk. Rather than correcting that one issue, the company convinced me to replace my entire duct system. During the installation, their crew moved a water line but failed to glue it properly. Two days after completion, the joint came apart and flooded my crawl space. They returned, pumped the water out, and promised to install a dehumidifier, but never did. Instead, they left a poorly installed vapor barrier that was ineffective. Since then, every supply line they installed has leaked air into the crawl space. This leakage has created moisture, condensate, and mold growth that were never issues before their work. Because I underwent multiple spinal surgeries after the installation, I was unable to inspect the crawl space myself and relied on the company's assurances that I would "never have condensate in the crawl space again." Today, photographic evidence shows the opposite. When I later called to ask why the ducts were leaking, the technician told me the problem was "above his pay grade." Instead of addressing their mistakes, the company attempted to sell me an encapsulation. This job cost me thousands of dollars and was sold as a fully engineered duct system. Instead, I was left with unnecessary replacement, property damage, mold, and poor workmanship. read more

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This local company has been bought out by corporate and it shows. We were not sent a plumber. We were sent an estimator. He didn't wanna touch any of the plumbing because then we might accuse him of breaking it. So he wouldn't replace the flapper in the toilet. He wanted $450 to rebuild the inside of a toilet that we could buy at Lowe's installed for less than $200. He wanted $350 to tighten a faucet to the countertop. But he wasn't going to fix anything until we called and we got parts and we tracked down where to get things from. Like what the hell did we call you for. Then he wanted to charge us 80 bucks just for showing up to tell us he wouldn't do any work. They did back down on that. read more

June the 8th we had a new system installed. A unit, thermostat, and ductwork, 10 days later it died. They wanted to order parts which would take a few days. We told them that this wasnt acceptable considering the price and age of the unit. They replaced the unit the next day after threading to go with another company. Today, 11 days later the second new unit died. Told us that it was going to be anywhere from 4pm to 8pm before they could get here. On a day where the heat index is forecasted to be 107. We dropped $19,000 on this unit and I dont think the crew has any idea how to install it properly. Stay far far away from these people if you value your money. read more

BEWARE‼‼‼ I used their services to fix a leaky water valve in my kitchen. First off, the price was RIDICULOUS‼‼ $750 for something that most definitely does not cost that much, but I needed it done asap so I accepted their services. The technician, Logan seemed to be good until he waited until AFTER receiving my payment to tell me that THEY DO NOT REPLACE SHEETROCK‼‼‼ Had he led with that, I would've taken my business elsewhere. I then called the manager, Tim, and was told that they work with a company by the name of Renter Restoration and would have them come fix the sheet rock at no cost to me. That was on Sunday, June 14th. Since then, I have not received any calls from the company that is supposed to be replacing my sheet rock. I've also had the same conversation with Tim after calling a few times over the last few weeks. He gave me the same spill about Renter Restoration coming to correct the issue......... yet I still have not heard from anyone. They are ripping people off and times are hard. I HIGHLY suggest seeking business elsewhere. read more

We Care Plumbing, Septic, Heating & Air Conditioning - This is how my wall was left after services‼ - Heating & Air Conditioning/HVAC Near Me - Warner Robins, Georgia

I called out We Care AC, Septic, Plumbing & Electric on June 20, 2026, to diagnose a failed basement sump pump. After a quick diagnostic, I was handed Estimate #134883294 for a staggering $3,000.00 to simply "Swap out of 1/2 HP Wastewater Pump."When I questioned why the price was so high and asked for an itemized breakdown of parts versus labor, they refused to provide an itemized invoice. Instead, they attempted to justify the $3,000 charge by claiming it required "specialized skills and tools."This is completely false and misleading. A premium contractor-grade pump and the basic PVC layout parts retail for under $300-$400 total. I told them I would be getting another quote due to the price. My own tools were out of state, so I went to the local hardware store, spent about $10 on a basic hand pipe cutter tool alongside the replacement hardware, and completed the entire swap myself in under two hours. There are no "special tools" required for a standard drop-in pump swap. Their refusal to itemize their bills is a massive transparency red flag. Avoid this company and always get a second opinion. read more

We Care Plumbing, Septic, Heating & Air Conditioning - Invoice of the estimate for the work. - Heating & Air Conditioning/HVAC Near Me - Warner Robins, Georgia

They screwed up on an installation and said they would fix what they screwed up and instead of fixing it they just turned around and ghosted us. Basically a bait and switch costing us several thousand dollars we are now going to have to hire someone else to come fix. They definitely don't care about you the customer. read more

They charged $3300 to unplug drains...worked for a week then plugged again ..then they wanted another $3000 to replace a valve that could have been damaged by them!!! Manager won't return calls !!!! read more

0 STARS IF I COULD!!! I own a home in Georgia and called we care to come and give me a quote on septic repairs. They advised they needed to pull a permit from the county for possible repairs and the quote would be free, but the permit was $350. I agreed and they charged me $350 on 3/25. I called to see what the status was after a week and they said they were just waiting on the county to respond. I waited... another week went by and I called for the manager. He returned my call and said they were still waiting for the county and they were being slow. I called the county and they said there had not been any permit requests for my address in over 10 years! I called we care again! The manager advised me that they had submitted it and he even had the receipt. I asked for it to be sent to me, he agreed. 4/8 I received the receipt for the permit request to the county and it was dated 4/7! They had been lying to me the whole time also on the receipt it showed it was $170, NOT $350! I got a call from the county as well and they said they received the request for the permit on 4/7 and it was for the wrong county! I asked the county to refund the money since it was the wrong county and had to call we care again to try to get a refund of the $350 they took and did nothing with! The manager there was lying to me the entire time. They lied about what it cost, lied about submitting for the permit and lied about the status! I absolutely DO NOT RECOMMEND using this company!!! You will get screwed over and lied to and overcharged! Now I wait to see if the refund was actually done! read more

Required a pumping of my septic tank and called WE CARE and almost immediately I received an appointment for the next day. Highly unusual for any returned call by a business in Warner Robins. Cory called me the next morning to tell me he was on the way. I was really impressed that I got this call - again unusual for Warner Robins. Cory showed up at the agreed upon time, introduced himself, and went straight to work. He was very careful in digging up only what was necessary to remove the cover. My tank was full and because of the unusually high amount of rainfall, the Leach field didn't drain the tank. When he was done he did a great job job filling in the hole and smoothed the dirt for the most aesthetic look possible. Cory was very professional and a very personable young man and he is a definite asset to WE CARE. Worth every dime. read more

This is a crooked company. Don't do business with this company. I bought an AC unit from them in 2019 and they never registered it and did not tell me I needed to register it. I had a fan motor go out on the outside unit and because the unit was never registered, I had to pay $635 out of pocket for the fan motor. The placard on the unit shows it being manufactured in 2019 and is supposed to have a 10-year warranty, but Trane would not honor the warranty due to the unit not being registered. The service manager (Randy Welborn) lied and told me the warranty issue had been resolved but when I called Trane I was told because of the registration not being completed I did not have a warranty. I would never buy a Trane Unit. This company is crooked too! read more

We care in Warner Robins. we got a new Hot water heater. So far so good. The tech was Nathan. He was very nice and a hard worker. Thank you D Coffman read more

As a real estate professional, i use ac and septic vendors regularly. We used "we care" for a septic issue in an emergency. They were the most available at the time. They got to the job on time, found the problem and got it fixed. They also charged more than compatible companies. read more

They came out to fix a leak we had, ended up repiping my whole house! They left more damage than they did working plumbing! My pool house still has no water but had water before they did the pipes, I have 15 unpatched holes in my walls and ceilings that were not there before they came and they tore up my laundry room light to where it can't be fixed! Also stood on my new $1200 dyer and put a huge dent in the top of it! read more

We were without AC for 5 days waiting on the company we first contacted. My daughter called We Care for us. David, the technician, arrived the next morning and shortly we had AC! David is knowledgeable and he explained everything. He took his time and made sure the unit was working correctly before he left. Our daughter was told their trucks are fully stocked so they have needed parts with them. Their maintenance program is affordable and it will be one less thing for us to worry about. Thank you We Care! read more

Wanted $700 to do this. Had a friend switch out old one. They send you estimates for other work before they even do work. Upsell upsell read more

We Care Plumbing, Septic, Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Warner Robins, Georgia

James the septic guy was awesome but the AC guys not so much. Out ac and heat has been down for the month and a tech was supposed to show today but now we have to wait till Monday. VIP service my backside read more

Just had an awesome experience with Tyler & Casey that came out to fix a plumbing issue. They arrived quickly and got everything back in working order. Will definitely be using We Care for any future needs. Thanks! read more

We just moved to Georgia this Summer and bought an older house that needed a lot of TLC. We Care has been the best. I have never had customer service like I have received with them. We have had to call them for A/C, Plumbing and septic. EVERY single person has been amazing I will start with Chris, Ryan and their team. They walked us through it all. They were not pushy but very honest on the issues. Tim was very thorough, even when I need quotes 100 different ways. Then he came and done the install and was amazing. He even had to come back on his day off to help us. Thank you BIG time Tim Then today was the septic, This is the first home we have ever own with septic tank but don't worry because James walked me through so many things. The does and don't. He was here most of the day helping us. He was so helpful and made us feel better about the tanks. These are just a few of the people we have come in contact with but ALL of the people have been AMAZING. My husband and I talk about your customer service ALL the time. You will have our business. THANK YOU SO MUCH!! read more

I originally gave this company a 5-star review because I wanted to give them an opportunity beyond the first owners. I still do think Michael Lofton was a very good technician when he came out. But one of the field managers, David, came back out on a Saturday and said he would order a part that was faulty from the start on my unit - the temp control board had never worked. He also said my tstat wasn't functioning correctly, and he would bring one out. I was so happy he apologized and said my issues were from install. And get this, people. I never had a damper installed either. I have no reason to lie. That is not who I am. There are many more reviews other than mine that are negative. Anyways, my part should have arrived that Monday or Tuesday. If anyone called me, they did not leave a message. That is why I have voicemail because I work, so at this point, I'm saying they are full of crap like the previous owners. I'm moving forward with someone else, and I suggest you do the same. I do NOT recommend!!! Stick with a truck that is not pink! Forget what it symbolizes! read more

PSA...this company has changed hands and no longer "Cares"!!!! I called We Care and let me tell you all they are concerned with is selling you a new unit! The technician charged me for a service call, talked me into a service plan and told me to change my filter and prepare to buy a new unit. At the end of the month I got a $455 electric bill because the Tech left my fan in the On position. I know...my fault for not checking it. Then to my surprise, Flint paid me a visit because my usage was "excessive"! After testing my meter, she said she was 100% sure my heat strips were sticking So the a/c and heat were fighting each other! I called another company and guess what?! The relay or switch for the heat strips was stuck!!! Replaced the part and we are throwing out icicles this morning!!! DO NOT CALL WE CARE! They don't care!!!! read more

Chris Raper was here on April 11th, 2024 to repair our downstairs AC unit. Outstanding service. read more

The technicians are not experience. Came out to my house twice and still didn't complete the job. The guy said it was a leak and still put freon in the system that completely leaked out the next day. read more

I called their dispatch number Saturday morning and was told I'd receive a call from a technician soon...sat around burning up all day waiting on the call that never came. I ended up calling another company yesterday (Sunday) and the guy was at my house in less than an hour. We Care does not care!!!! read more

If I could give less I would, They DON'T care! They put in a system for my not too long ago and the system (still under warranty) faltered and caused water damage to my ceiling. When I called they sent somebody out who said he fixed it. The next day the system started leaking again and caused more damage. Finally it gets fixed the next day and I was told the guy before didn't do the job properly. When I tried calling to see about gettin the damage repaired done by the non functioning unit under warranty I got the run around for two weeks. I STILL haven't gotten a call back. Steer clear of We Care!!! read more

Excellent customer service! The technician, Jill, was extremely courteous and professional.

Don't be fooled by the pink trucks..they don't care about anything but making a fast buck and not following up when the job fails!

AMAZING EXPERIENCE!! We had to install our new AC and We Care Heating & Air did a fantastic job!! The crew was super nice and professional. These guys are a real gem in our region...PLUS the amount they charge is very reasonable :) Special thanks to Smalls! he was polite and sweet and very knowledgeable. Def will be our "go-to" guy read more

A couple of years ago I had we care heating and air install a new a/c unit. Just recently the unit quit working and when the technician diagnosed the issue he stated that it had leaked all the freon out due to one of the copper lines resting on a copper water line and the vibration caused it to rub a hole allowing the freon to leak out. When I asked if it was covered he stated no even though it was a obvious installation error. He gave me a estimate for over $2,000.00 to repair the leak and recharge the unit. I called another company and had the repair done for almost $600.00 less. The technician that repaired the leak stated that if they had the insulation on the pipe farther back to where the line sat on the other pipe this would not have happened. read more

House replumb - The job took a few days instead of 2 days as quoted. Had no water over a weekend. When turned on upstairs shower the hot and cold lines were reversed and had to be crossed over. Tech was sent out usually alone and when he did have help it was the AC techs. Stainless straps were used to secure copper lines( found out after the fact that copper straps are supposed to be used).In one place hot and cold lines were strapped together against the wall. This had to be changed and even then they were so close together in places they had to be pushed apart to get insulation around them.Why have them touching in the first place?In general the tech didnt seem to have a lot of experience.It should be where a skilled tradesman comes out with an apprentice.Would like to have seen a full day put in.It seams that holes cut in sheetrock could have been smaller.To be fair I will say the tech was a nice fellow and did accomodate me on a few things.The price was not outrageous. read more

Bad experience with James Hunter from WE CARE!!!! He is rude, abrupt, disrespectful! Never again. I asked him to leave because I got so uncomfortable with the tone of his voice as if he was speaking to a worthless person! James Hunter, when you serve a community, expect to serve a salad bowl! If you don't know what that means, it means you will serve Asians, Africans, Caucasians, Arabians, Syrians... Get over it! It's 2019! We are not living in the 1900s!!!!! You work for the community. We don't work for you! Don't hire this company if they will send this man! read more

On September 02, 2020, I had an issue with my AC not pulling air into the house. I called We Care, and they arrived within 30 minutes, which was great. Now for the unfortunate part. They found the issue very quickly, it was a module on the fan motor in my attic. They weren't able to get the motor until 9/04/2020. That was fine, it wasn't their fault. So I checked into a hotel on 9/03/2020, due to the house being in the 80 degree margin at night. The Technician showed promptly with the new motor on 9/04/2020. He installed the motor (which was under warranty) and I am currently almost $300 into the job for labor. However, the Technician called me up to the attic to let me know that during the install of the motor, he broke a solder on the evaporator coil (another $1500 part) and because it was a very slow leak, they should be able to charge the system, and keep us comfortable until the new evaporator coil showed up on 09/09/2020, and they would not charge me for the service since it was their mistake or the fault of the manufacture. I was called on 09/10/2020 and informed that the part will need to come from Carrier, as the coil was not available. Once again, not their fault that Carrier was behind on having additional stock supplied. 2020 has been an extremely trying year for anyone who is in manufacturing. On 9/12/2020 I had to call again, as the temperature was 77 in the house and they had to get a Supervisors approval to service the unit. A technician did show up at 10:30 PM, which did show that they were trying to help. If they have technicians assisting customers at 10:30 on a Sunday night when it is a free call, then it did show me that they were sincerely concerned about my comfort. Update: On 9/18/2020, the Technician showed up with the new coil unit. After talking with the service manager who was extremely helpful and understanding of my situation, the coil was replaced and everything is wonderful in my house again. Mistakes happen and from what I have seen, We Care really does care and they will leave you with a smile. read more

This was our first time using We Care Heating and Air, as we are new to the community of Warner Robins. Overall, they serviced two of my ac units, and the price seemed fair... The on-location service rep was extremely polite and knowledgeable.Will definitely us them again, when needed. read more

This company goes over and beyond to serve their customers & community! I would highly recommend that you check out We Care Heating & Air before going anywhere else! read more

The sales person Will was very unproductive to talk to. He would rather talk to my wife about unimportant stuff than sell me an air conditioner. He was always talking about being the number one sales person instead of knowing the product. When I finally got it out of him, it was a discontinued unit with many recalls. I paid more to get away. read more

Not happy and didn't even get started with the company. For starters. Called for a free estimate for an installation for my home and they charge $40.00 to come out and do the estimate. Also found out that they add $140.00 to use a credit card for payment. Every other place that has given me an estimate has been free. Need some policy changes to compete with all the other competitors in the area. read more

We Care Heating & Air are simply the best HVAC service that you can find. They did a consult for me and ended up saving me thousands plus let me see much better options for repair and replacement. I can't state enough how satisfied I am with the people of We Care. These guys are a real asset to the Middle Georgia region not only because of their great Heating and Air service, but also their philanthropy to local causes and people. This is the last time you will ever need to search for a new HVAC company. read more

THEY BURNED DOWN MY FREAKING HOUSE!!!! They don't deserve to even be in business. Now I'm hearing that we're not even the first they've done this too. I paid them 30,000 to burn down my house, because they won't even give me my money back! All we got was sorry for this freak accident. HATE THESE PEOPLE! read more

If I could give them a negative 3 star review I would. Not only did we receive shoddy work, the estimate given to us was almost double of what was originally told to us. They claimed that we had a leak in our Freon line and it needed replacing. When we were emailed the outrageous quote, we noticed where they forged our signature on the quote saying that we agree to price. We called another company who tested the line and showed us there was absolutely no leaking. The problem was a fan. So We Care drained the Freon from the line when they "tested" it and wants $500 to replace the Freon they drained themselves! They're shifty, crooked and borderline criminal in my opinion. Please save yourself time and a whole bunch of money and choose a different company. read more