Dr Philips is not only one the best dermatologist I've ever met, but also one of the best doctors. My kids and husband have needed a dermatologist for years, and she is by far the best in class! She treated my son exceptionally! She explained things to him, helped him to make informed decisions, was professional and super pleasant. She addressed some of my skin issues and I feel like my skin just glows now! I will be scheduling all my family's appointments with her for now on! For medical, surgical and cosmetic.... she's the best of the best!!! read more

I went to Dr. Phillips for a minor skin surgery, about 2 years ago when she worked in San Francisco. I should have posted this review then, but after years of dealing with the consequences of her incompetence, I can't hold back any longer. This was supposed to be a minor surgery to remove a cyst from my back. There are tons of YouTube videos showing how it's done, and it's all about the incision. If it's done properly, it heals with almost no scarring and the issue does not recur. However, when the incision is botched like she did, the issue can recur because the cyst can be ruptured. A few days after the surgery when I finally got curious enough to examine my back with mirrors, I noticed that the incision was so bizarre that I could not even determine where or in what direction she cut. It was a mess of stitches going every which way as if she was doing a needlepoint design on my back. In all the YouTube videos I watched, this should be done with a simple cats eye incision and one line of stitches. Because things were not healing as expected on subsequent visits after the surgery (surprise!), she recommended that we keep the stitches in longer--nearly 3 weeks, which I later found out was way too long by most medical standards, and can cause them to become ingrown, which they did. After she finally removed them, the wound was still open in places, now the late removal of the stitches reopened it. Weeks after the stitches were removed, by keeping the area bandaged, it was finally "healed", albeit with a permanent scar. However, that has not been the end of it, because the cyst has recurred multiple times, presumably because it ruptured when she "removed" it with that botched incision. This woman should not be practicing medicine. If you want to go to her for acne medication, fine. But a doctors license conveys a sort of understanding of this profession that she does not have, and IMO she should have her license revoked. If this review is removed, I'll complain to the relevant professional certification board about my experience, with my medical evidence. read more

By far one of the worst medical experiences I've ever had. Arrived 10 minutes early to my appointment and was forced to wait an additional 40 before being sent to a room where I waited an additional 20 minutes to see the doctor. Once I finally did, she looked me over for about 5 minutes and as soon as I started asking questions, she said "oh I'll give you a sheet that will explain that." When I tried to ask any other questions, she immediately went to the door, saying she would answer them after I was dressed. And then, I never saw her again. 20 minutes later, doctor nowhere to be seen, the receptionist/nurse comes back with a printed out prescription and a page printed from what was basically wikipedia on what I had- something that was not once mentioned or discussed by the doctor. She of course had no context and thus no real information to provide me, as if the printed out sheet was to suffice. Giving someone a printed out page with information in lieu of discussing their diagnosis is completely inexcusable and unprofessional. As is, backing out of the room in the middle of a patient asking questions. Avoid at all costs. read more

My first visit to see a dermatologist -- everything was fine with time and appt, and receptionist was great. I met her for the first time, and quite honestly it seemed like she had maybe some glasses of bubbly with her lunch earlier, something was just off. She does an inspection of my entire body, then decides to take a biopsy of two moles on my back. A little nervous, she seems to be hesitant to tell me much about anything regarding my moles, just that I should call back in a couple of weeks after the results come in. The procedure was quick, and again she was really hesitant to do any sort of talking or typical dialogue. I left feeling confused and weirded out. So I did call back two weeks later, and the receptionist told me they were benign and that they did in fact remove the entire mole. ????? UM??? I will be going to see a different derm soon, just in case. I do not feel this doctor was fully engaged or present during our consultation, and in fact told me a half truth which was that she was only taking part of my mole when in fact she took off the whole thing. read more

I have never felt so disrespected than I did going into Dr. Phillips office. Her receptionist was extremely rude to me, told me to sit down and wait, then never came back to talk to me. I could hear her and the doctor whispering in the other room because the walls were so thin. I ended up leaving because I sat there by myself for so long... I felt discarded and saddened. I believe in treating people with grace and respect, not the case with this visit. Lisa read more

In short: Don't waste your time with Dr. Phillips. No wonder why it is so easy to schedule an appointment with her. This one of those doctors I wish I could give 0 stars! My visit to Dr. Phillips is without a doubt the worst experience I have ever had with a physician. I only scheduled an appointment with her because she was the only doctor working until 6pm. After filling out paperwork. I was moved to a different room and was being asked questions about previous medication and concerns. While I was talking to this woman, I guess she was the nurse, another person opened the door and apologized for interrupting the conversation, she grabbed a chair and sat in front of me. Only after a few minutes I realized she was Dr. Phillips. Yea, there was no introduction at all, I only figured it out because I read her name on her gown. I was explaining to her that I would like to go back to a previous medication I was taking, and she could not prescribe me those meds before I had some blood exams done. I totally understand that. She wants to do everything right and I am happy to know that. What I didn't like about my recent consultation is that she was very condescending and impatient. She got up and said she would talk to her receptionist. I waited for 5 minutes she never came back. I opened the door and the receptionist and the nurse were both seating facing the computers and no sight of the doctor. The receptionist said "you can come out now." Really? Dr. Phillips didn't even asked if I had any more questions, she just walked away. They told me that they just send a prescription to Walgreens for an alternative medication. She didn't explain to me anything about the medication or even give me an opportunity to ask questions telling me that the pharmacist would tell me about it. Finally they just asked me for my copay and that was it. When I got to the pharmacist, they told me about so many scary side effects that I refuse to use it. What doctors tend to forget is that they provide customer service. I would advice you to find another place to go for your dermatological needs. No wonder why her office was empty when I walked in. read more

One of the worst experiences with a medical practitioner that I have ever had. I went in for 3 minor skin issues and was told after speaking to an inexperienced medical assistant or student (wasn't sure who she was?) that they would likely only be able to help with one issue that day and I would require two more visits to attend to the other concerns. When Dr. Phillips finally entered the exam room, she barely spent 5 mins with me, asked a few questions, and left. Her overall impression was more like a cocktail waitress rather than a skilled Dr. After a few mins the young student waltzed back into the room and handed me a prescription that I didn't want (or need) and told me to schedule another appointment. I tossed the paper in the garbage and informed her that it wouldn't be necessary. I followed up with a letter expressing my dissatisfaction and the fact that I felt I should be charged for a visit since it accomplished nothing, but taking up my time. The only response I ever received was a bill for the visit. The whole office is low quality, very bargain basement, and clearly a pathetic and quick cash grab. There are plenty of great dermatologists in the city who actually want to help. I highly recommend another office. Don't waste your time or money at this unprofessional place. read more

I do not right many reviews, but after my experience here and reading other reviews, I feel I have to. I made an appointment with Dr. Phillips to discuss a recurring skin issue that has been treated, but not cleared, by a previous dermatologist. I briefly discussed the issue with her nurse, and when Dr. Phillips came in she talked to me for NOT EVEN 3 full minutes, said she would re-fill the lotions I already have, and gave me a 0.01 oz sample of a cream that IF it even worked, would cost $400 a bottle. Very unimpressed. I will definitely be going elsewhere. read more

No idea why they are always in hurry. Really bad experience, sorry I wont come here again. Never explained whats the cause and never examined the area properly. I had some other problem in infected area but she never paid attention, if she had looked at it carefully at that time it would have been resolved. Sorry but other 5 star reviews doesn't look legitimate in my opinion. read more

I went for my appointment and didn't have any issue. I PAYED in full and left happy. Now 2 months later, I receive a letter on the mail saying that i DID NOT PAY This was outrageous. I had to lose my time talking to a representative and if I didn't have my original receipt i would of have to pay AGAIN, which would of been FRAUD. Sadly because of this interaction with their billing department, I can only say that I DO NOT RECOMMEND this office; unless you like to receive payments that arent real. read more

I had visited the clinic on July 22, and i did not like the medicines prescribed. I had gone for scalp rash and hair fall. The appointments and dr. rhea were all good in checking me but they prescribed medicines that were not covered. When i asked my rite aid pharmacy, they said the doc ofc did not cover the tablets. I have cigna and they do cover this insurance but not the meds .. so i had to pay out of pocket ~195$ !! : /.. Anyways my pharamcy faxed her ofc for alternate medicine thats covered or give reasons for current medicine so that its covered but they ofc didn't reply for a week and then said they do not cover comsetics. Overall, after two weeks i did not get the major medicine and i wld probably needto goto some other dermatologist now. read more

I had my first appointment with Dr. Phillips today and was very pleased with the entire experience. I made the appointment online as well as filling out ALL the paperwork at the same time. Almost painless and hassle-free. I really dislike filling out the usual multi-page on a clipboard in the waiting room forms. Her office staff was cordial and efficient. I had a minimal wait time in both the waiting room and the treatment room. I understand how doctors can get behind as each appointment is different and other issues may arise. As far as my time with Dr. Phillips, I was treated professionally and she was very involved and responsive. She noticed and treated a few areas of concern that I failed to point out. I am very pleased with this visit and would not hesitate to recommend her for any dermatology problem. read more

I have been a patient of Dr. Rhea for over a year (initially referred to by my boyfriend who is a big fan). My skin is prone to rashes and it never felt/looked better thanks to Dr. Rhea. She is very knowledgeable, friendly and responsive - I believe that I also actually got a couple of free consultations when I was travelling and sent over the photos of my skin to her. The entire office is welcoming and very pleasant. Highly recommend. read more

I found Dr Phillips via ZocDoc and was able to schedule on line for an appointment within one business day. I wanted to have a mole on my face examined and put my mind at ease about any possibility of incipient skin cancer. First Impression: The office is bright and modern and the medical assistant who greeted me and started the appointment was very friendly and welcoming. I arrived a little early and Dr Phillips was able to see me early. The appointment: Dr Phillips was very nice and approachable and after she examined my mole and assured me that things were all good she took the time to discuss other skin care concerns and gave me great recommendations on high-quality makeup with sunscreen and were to buy. I'll definitely return for future skincare and beauty needs. I really appreciate how easy Dr Phillips and her team made the whole process for a new patient. read more

Awful experience. I waited around 30 minutes total, which isn't too bad. Doctor came in, I spoke to her for about 10 minutes total. Tried to push acne pills, and even after saying no, she still prescribed the pills. I had other questions to ask her, and she outright said no to me and said that she could not focus on my other questions while having to get my meds. If I had further questions, I would have to tell the nurse for her to write down and then she would be back. She never came back. She also tried pushing botex - I'm 24, doubtful this is what I need at my age. Would NEVER recommend this practice. A professional refusing to answer medical questions - what kind of doctor is that? read more

Doc was good. Gave some good recommendations. The nurse is super cool and awesome. read more

My experiences at Dr. Phillips' practice have been nothing but positive. Dr. Phillips goes above and beyond to continually follow up with my recovery and any questions I may have. She is very prompt with email and phone responses and will usually get back to me same day. I have also been very pleased with her diagnosis and treatment plans. She has been able to assess my concerns in a very professional, caring, kind, and concise manner while providing exceptional care that has resulted in significant improvements. The office has always been on time with their appointments and the medical staff are always very helpful, sweet, and an overall delight. This office is amazing and I would recommend Dr. Phillips and her staff to anyone looking for a knowledgeable and compassionate dermatologist in the SF area! read more

I am so glad I found Dr. Phillips! I never write yelp reviews but after my long battle of finding a good dermatologist I am just so thankful! I had been to a dermatologist several times in the past about a reoccurring condition and felt I was never going to find relief. I decided I needed a second opinion before completely giving up and I ran across her profile on ZocDoc. After reading her many positive reviews about how knowledgable she is I scheduled an appointment online. They are sooooo right! BEST experience I've had with a doctor. Very clean and pleasant office. Check-in was fast and easy. A bit of a wait once I was in the room but that's always been my experience at a doctors office. Then I met Dr. Phillips. We got pretty much straight to the point as to why I was here and after a bit of Q & A and some background she started explaining the diagnosis, why it hasn't been resolved yet, and how she was going to cure me. It definitely was a quick appointment but my issue was addressed. I walked out with some prescriptions and information which was helpful, then scheduled a follow up visit to ensure I was better. I haven't been back for the follow up yet but I'm writing now because I'm so much better already! So happy to have found relief and feel so confident to go back to her for any of my skin related ailments. She seems so knowledgable and to me that is the most important thing when finding a doctor. I highly recommend her. read more

Well,it was my first time with Dr. Phillips and i must indicate I was so impressed with this beautiful Dr., attentive, caring, loving, bright and thorough. She made several calls through here wonderful and lovely receptionist Jordan, My mom has improved with the leaky vein condition and the ointment prescribed is the only one that worked for her sever itching. The thoroughness, biopsy with care, to make it as less painful as she could. Totally and absoluted charmed by this Dr. and her expertise as well as her staff. Most American doctors are more distant, they dont really like touching, or hugging a patient and sometimes this is more therapeutic than any medication. She is a TEN in every respect. Hope to find more like her. Anetxu and Olga Olascoaga Thanks .... Muchas Gracias .... Doctor... read more

Avoid at all costs. I am a young woman who is going through hair loss and on my first visit she examined me for a full 45 seconds and then left the room. Her assistant came back and told me I had seborrheic dermatitis, the hair loss was due to stress and said the doctor would not be returning to answer my questions. She drew up blood work I needed to have done and sent me on my way. When I went to get the bloodwork she had forgot to mark some very essential boxes so I had to call another doctor to verify the forms. I then had to call back to get results and the doctor wouldn't talk to me. The nurse called me back and said "everything looks fine, bye". She then EMAILED me a link to what she thought it might be and that was all. To be treated with such little regard is an insult. A few weeks later I saw another dermatologist who was so kind and actually looked at my scalp and gave me a proper diagnosis. She said Dr. Phillips didn't even test all of the right items with my blood work and that the prescription she gave me was not for what I had. Safe to say I now have a diagnosis, better medicine and am on my way to recovery. NO THANKS to Dr. Phillips. read more

I read the 1 star reviews and gave Dr. Phillips a try, anyway. I tend not to listen to reviews that seem overly subjective, so here are the facts about my experience: -Time from calling to make an appointment to being seen: 5 hours -Time spent in waiting room, which included filling out new patient paperwork and getting insurance info on file: 20 minutes. -Time spent in exam room by myself: 3 minutes -Time spent with Dr. Phillips: 20 minutes So, either this place was never so bad as to deserve those 1 star reviews, or it has turned itself around. Regardless, I feel that I was treated well by all of the staff, that of all my questions were answered, that the doctor spent more time with me than a busy doctors' office usually allows, and that I received the appropriate treatment- from a patient and customer perspective. I will go back. read more

I was referred to Dr. Philips by my primary care physician because I had a four inch scar from a burn ( My physician was insistent I see a dermatologist and not rely on otc scar creams and such, because apparently there could be some risk of squamous cell cancer in the burn area, and also because, oh, the horror, I wasn't even married yet and now I had a scar. But that's a different review.) Getting an appointment with Dr. Philips was easy and I had no problems with the receptionist, etc. I waited in the exam room for at least 30 minutes, at the end of which, Dr. Philips popped in for 5 minutes, glanced at the scar, explained to me in a slightly condescending way that basically, it would go away on its own if at all, and that I should put vaseline on it every night before bed. I walked out with 3 tiny samplers of cetaphil, a $200 bill and vaseline. Never going back. read more

Do not go to her! I am permanently scarred because of her. I went to her office and she ensured that she would take care of me and there would be minimal scarring. After the procedure was done, she did not help me at all with post op care (which she promised she would do). I repeat DO NOT GO TO HER! It has taken me a year to recover completely. read more

I have gone to Dr. Rhea on and off for the last couple years, but sadly will not be going back to her after my last experience. I had an appointment scheduled for yesterday afternoon - a Monday after a holiday week, which meant that it was a super busy day at the office.Anyhow, I created time in my busy day to leave work early and head over to Dr. Phillip's office. Upon arrival the receptionist told me that I had a small balance of around $200 and asked if I would be able to pay it on the spot. As I just came into new insurance, I told her that I would like to review the bill first and connect with my insurance about any remaining balances before paying for the fee out of pocket. The receptionist then informed me that they would be able to reimburse me if it turned out that I overpaid. I told her that I would just prefer to hold off on paying and going through a reimbursement process when it would be much simpler to connect with my insurance and address the issue at the source. The receptionist then told me that "Dr. Rhea does not like to see patients with an outstanding balance." I was totally shocked - it's not like I had thousands of dollars in outstanding payments or that this was a regular occurrence for me in the past two few years that I have been a patient of Dr. Rhea. no - it was a one time situation of a small $200 balance after receiving new insurance. I reiterated to the receptionist what she was saying to me, "So, you're telling me that I have taken time out of my day - that I have left work early, to come to this appointment - and the Dr is now refusing to see me? If my payment of a balance was a stipulation on whether or not the Dr. would see me, why was this not addressed at the time I booked the appointment?" The receptionist just stared at me and apologized. I told her that I guess I will have to find another dermatologist and then left. I am really disappointed about this interaction, and I am not even sure if this is Dr. Rhea's policy or if the receptionist was misinformed. Either way, it was incredibly rude and thoughtless of whomever the decision was made by; the handling of this situation was really unfortunate and I am bummed about it. Anyway,I hope this is helpful! And if you have any recommendations for another Dermatologist in the city, please let me know! read more

A little bit delayed writing this review but here it is! I went to Dr. Phillips to get my acne under control before my wedding. It's been a problem most of my adult life. She gave me a ton of options and didn't try to push me in any particular one. Ultimately, I tried spirinolactone and it helped a little bit. Unfortunately, I ended up stopping it prematurely and its come back! I'll have to make an appointment to see her ASAP. Great dermatologist, highly recommend! read more

Wait times far exceed consult times, and they couldn't make you feel less comfortable about whatever ailment you're in with. Very disappointing and won't return. read more

Ok, I don't have a ton of dermatologist experience but I am in my 30s and have dealt with a lot of profesisonal dr's in my life. I am a low maintainance person I suppose, and this location being in Nob Hill probably brings in some stuffy, entitled people who want everyone to bow down at their feet. This is not one of those doctors. She knows her shit and will get right to the point. I don't need her to sit with me for an hour like a therapy session. She gave me a ton of samples to deal with my skin issue and told me to email her when I've decided on one to send to my pharmacy. I LOVE that I can have an answer via email bc I always forget things when I'm in the office. Appointments are easy to make, sometimes I can get in same day, which I love. The only issue I have is dealing with what my insurance covers or not, so that's not her fault, my insurance is not the best. SO all in all I love Dr P. She truly wanted to help me with my skin and I will continue to get all my moles checked by her. read more

Wow. How does one set a bar lower? Book an appointment with this gal! Do not believe the 5-star reviews (I am suspicious because one of them has a profile image that looks awfully identical to the front desk receptionist that works in the office.. you judge for yourself if you've visited). The doors are thin and the "doctor" talks loudly so there is no privacy. She is a cosmetic dermatologist, do not go here for anything medical despite her designation here. Also, it is true she "treats" one issue per visit. Avoid avoid avoid. Red lights flashing, horns honking- do not waste your time and money here because you will leave dumber than when you arrived (and also, the new front receptionist is thr most conpetent person in the office.) read more

Worst experience of my life! I didn't believe all the bad reviews at first and booked an appointment for my acne problem. I wanted to try Accutane. I have to give credit to the front desk lady tho, I forgot her name but she was super nice. I waited for about 20 minutes outside and 10 more in the room. I am a patient guy so I was totally cool with that. One of her intern asked my previous medication and then Dr Phillips came in. I started to talk about my acne history but she cut me off after the third sentence. then she touched my face and said only Accutane can cure my acne. She threw me the Ipledge immediately without explaining any side effects of the drug ( which are serious) she told me everything is in the book and I just need to fill out my info. she immediately left without giving me a chance to ask any questions. I overheard her going into the room next door for another patient. Wow really ?!! seeing 2 patients at the same time ?! that's totally unprofessional and unacceptable!!! I was left in the room by myself for another 20 mins that I had to go out and tell the receptionist that "hey !! I am still here !!" then the receptionist came in and asked me to do a lab test, when I tried to ask about it, she told me to call my insurance company. well, basically I spent $200 for a booklet that contains information from Wikipedia, How nice ! BTW, when I walked out, I saw Dr Phillips working on her coffee while me and the other patient were waiting for her in the rooms!!! Let's talk about customer service, enjoy your coffee, Dr! read more

Dr. Philips has been so wonderful. I have been seeing her for the past six months and could not be happier with the service and care. Her staff is always friendly and helpful when I call in and need a refill on my prescription. I would highly reccomend her office to anyone in San Francisco looking for a new derm. read more

I absolutely love Dr Phillips and her office/staff. They are professional, timely and go above and beyond a typical doctor office experience. They have helped me tremendously with my skin issues over the last year and have also managed some coordination with other offices for necessary surgical services for carcinomas. Dr Phillips is personal and kind and has cutting edge technology that allows her to work efficiently and effectively. I can't speak more highly of the office staff and Dr Phillips. I feel so grateful to have found them... read more

As a person in the medical industry, I have had the privilege to learn how to decipher the great from the exceptional. Dr.Phillips is, without a doubt, one of the most brilliant physicians in her specialty. Not only that but, the level of service and follow up was phenomenal. I am not sure how anyone can say anything bad about her practice as I've only experienced exceptional, cutting-edge treatment and service. I'd highly recommend her to anyone looking for an exceptional dermatologist! read more

I don't typically post reviews on Yelp but every now and then you come across something so great that you want to share. Dr. Phillips has truly been a blessing! I saw her after seeing several dermatologists that gave me very inaccurate diagnosis. Dr. Phillips was able to pinpoint my skin issue within 5 minutes of my appointment. Not only that, Dr Phillips is one of the most honest physicians I have met. This industry has potential to make a lot of money on their patients with cosmetic options but Dr Phillips does not do that. She will only prescribe and recommend what is appropriate for you as an individual, regardless of the up-sell opportunity. She wants the best for her patients and she takes an active, thorough, and conservative approach. In regards to the comments on her office staff. I found her staff to be extremely knowledgable, attentive, and just as caring as Dr. Phillips. The derm world needs more physicians and staff like them! read more

Dr. Phillips is an amazing and thorough dermatologist! Professional, friendly and funny to boost! Staff is attentive and fantastic. I always leave feeling very well taken care of. Office runs so smoothly, timely, and is a great environment. Top notch dermatologist - and I've tried many. She is hands down the best at what she does! read more

Dr Phillips worked wonders for my skin. I have seen many doctors for my skin and no one could make the good results last. She has been my physician for 1 year and I couldn't have survived this without her. I'm so happy now. She listened to the problem and corrected it with a logical solution. In 6 months of therapy I had perfect flawless skin. I send all of my friends and family to her now when they compliment my skin. Thank you Dr Rhea. read more

Pricey and terrible attitude. Wife had to wait undressed for over 30 mins before she saw the doctor. Doctor had a rushed attitude. Be nicer please, we are patients not animals. read more

Called with a half-urgent issue and was easily booked for 10AM the next morning for an appointment with Dr Rhea Phillips. She diagnosed the root cause quickly, and fixed it right away. She also took the time to answer the massive number of questions I threw her way. The visit was great, and everything could not get any better! I've had some terrible experiences with dermatologists in the past so I can say that it was a true pleasure to find Rhea! read more

I love Dr. Rhea Phillips. She is patient, relatable, and makes you feel at ease with every question asked! I would highly recommend Dr. Phillips if you are looking for a derm in SF for a skin disorder, acne, mole evaluations, botox, etc. read more

I met Dr Rhea Phillips through church. I had been struggling with some skin issues for a while and she gave me a generic Rx that cleared it up in a week! Another Derm I had seen wanted me on this really expensive Rx that wasn't covered by my insurance and I had literally tried everything else. Besides all that, Rhea is just a really nice person that cares about her patients and always goes the extra mile. Thank you Dr. Phillips, you're a lifesaver! read more

I visited Dr. Phillips because I was in tremendous pain and I needed help as soon as possible. When I called her office, I was able to make an appointment the very next day. The office was very bright, clean and welcoming. The staff were very friendly and helpful. Dr. Phillips was compassionate towards me and my problem. She listened to all my symptoms and she quickly pin-pointed a diagnosis. The appointment was quick and efficient and I was able to leave the office feeling much better. After a couple days, I was back to my normal self! Thank you Dr. Phillips!!! read more