Has my first appointment with PA Jamil Waters to address skin issues. The office was packed and I…read moreassumed that I'd have a very long wait, but thankfully I was seen in a timely manner. PA Watera was thorough and even provided written over the counter products that could assist. It was an absolute pleasure to see people who look like me be able to quickly identify problems and provide solutions. I'd highly recommend this practice to others with dermatology needs.

I was very disappointed with my experience. I arrived for my appointment only to be told that I…read moreneeded to remove my braids before my scalp could be evaluated. Unfortunately, I was never informed of this requirement before my visit. The office manager later called, apologized, and acknowledged that the instructions had not been sent to me. Despite the appointment lasting only about 10 minutes and the evaluation not being completed, I was charged my $167 deductible. I was then told I would have to reschedule and pay another deductible. I reached out multiple times to discuss the situation and request a resolution but never received a response. Mistakes happen, but what was most disappointing was the lack of communication and follow-up after the office acknowledged the error. I hope they improve their patient communication so others don't have the same experience.

I chose Dr. Ellen Turner in part because she markets her practice as offering functional medicine…read moreand hormone evaluation, and this was explicitly reiterated to me at the time of scheduling a new-patient appointment. Upon arrival, I was told, by the nurse who began my appointment, that these services are no longer offered. This information and the whole nurse interaction was delivered in a rude, dismissive tone towards me. When I questioned the discrepancy between what was advertised and what was actually provided, the staff response made it clear this practice is struggling with medical burnout and workload issues. This discrepancy constitutes misleading advertising and induced me to schedule a visit under false assumptions. I informed the nurse and front desk that I was not going to waste my time or a copay under those circumstances, thanked them, and walked out. More broadly, what is concerning is a clear pattern in how patient distress and criticism are handled. In public responses to negative reviews, the practice repeatedly invokes HIPAA, policy, credentials, and the "inappropriateness" of public feedback--not to acknowledge harm, but to deflect it and subtly shift blame onto patients. While HIPAA limits specifics for the practice of medicine, it does not prevent basic empathy or accountability from providers. The choice not to offer either reinforces an unequal power dynamic where patients are framed as confused or inappropriate for speaking up. A practice that markets itself as compassionate, functional, and whole-person oriented should not respond to patient concerns by hiding behind policy or authority. I strongly encourage prospective patients--especially those seeking functional or holistic care--to read the lowest reviews carefully and pay attention not just to what patients say, but how those concerns are responded to by Dr. Ellen Turner.

This is my 2nd dermatology office I tried & all I can say i am still looking for dermatologist…read more Waiting room is tiny & charis are all crowded in the room. I will say it was the smallest waiting I ever been into. when i saw Dr. Turner... all I can say... "I am not so sure...." feeling. Would you hire an overweight personal trainer?? Would you hire crappy dressed person to be your wardrope makeover person? Would you go see a plastic surgery doctor who looks like had an awful face job?? You definately won't see a dentist who has all messed teeth, right? You know where I am going... But I was already there so I showed her my Keloid scar & asked for a steriod shot to calm my scar down. She gave me a shot and also suggested a scar cream. I asked her "my other dermatology doctor told me there is no cream that can get rid of my scar." Her respond was "I disagree!". So she gve me a perscribtion & said this compound pharmacy won't charge me if I don't want it or if my insurance won't cover it. Well, all I can say that compound pharmacy charged my yearly spending account $50 then sent me the cream I didn't even authorize it. I returned the cream & they say they will reimburse it but never got the money back. When I called them, they said they refunded but my perscribtion company couldn't find the record. So, I don't know who to ask $50 back. Why is it soooo hard to find a good dermatologist & dentist in Irving????

It was easy to get an appointment. The staff was great and showed an interest in my issue and…read moreprescribed me the medication I needed. I enjoyed working with the medical assistant and PA!

Dr. Greer has been our family dermatologist for many years. We have followed her now to her very…read moreown office located very conveniently on Carroll off of 114 in Southlake. Her brand new office is bright and light and filled with lovely associates who have also followed her over the years. Dr. Greer will take her time with you and cares about each patient. We can't recommend he enough.

Dr Song and staff are kind, professional and helpful! This is the first Dermatologist I have been…read moreto where everyone is so kind! I appreciate Dr. Song helping me with a skin issue I was having. She took time to answer all of my questions during both visits. Also I was given a list of helpful recommendations for other facial/ skin products. I will definitely be going back for my annual check ups! I highly recommend Dr Song!

From the owner: Dr Mi Hye Elisa Song is a board-certified dermatologist in Carrollton, TX. She is the founder of…read moreSong Dermatology. Dr Song specializes in treating disorders of the skin, hair and nails. In addition to general dermatology, Dr Song is well-versed in cosmetic and surgical dermatology. She is able to address all your skin needs. On-line booking is now available for your convenience.

Dr Williams has treated my family for a few years now. He has been very helpful on getting our…read moreconcerns taken care of. His entire staff has always been professional and friendly. He has been great. I definitely recommend going to him.

I've been dealing with problematic skin off and on for years and when my mom told me about Dr…read more Williams, I made a long overdue appointment and I'm glad I did. Dr. Williams was friendly, professional and knowledgeable. He addressed my questions, prescribed me some things for a new skin routine and sent me on my way in under an hour. I've been using the things he's prescribed me for some time and I've seen a noticeable improvement in the health and overall look of my skin so I'm extremely pleased. The office is clean and the staff has been friendly in my interactions with them. I would absolutely recommend Dr. Williams to anyone wanting to address their skin care needs.

Dr Kim and her staff are very competent, caring and provide excellent customer service. I've…read morerecommended her to family and friends

Awful!! I demanded a refund & walked out the door! I have never been to any Doctor where you pay as…read moresoon as you walk on door $250. Each for 2 of us. Never saw the Doctor!! Keep going. There are better Dermatologist that care and take care of there patients.

After approximately one year as a patient at this facility, I am deeply disappointed by the level…read moreof care and professionalism I have experienced. My concerns began during my very first visit, when I was incorrectly charged $85 despite having already met my deductible. Resolving this billing error took months of follow-up on my part before a refund was issued. I extended grace and continued returning as a patient. Most recently, I came in for a routine refill for a chronic skin condition with only $10 remaining on my deductible. I was not informed upfront that I would be charged $95 for what amounted to a visit lasting under 10 minutes with two questions asked. When I expressed at the front desk that I was unable to pay the full amount at that time, I was told my prescription would be withheld -- despite the fact that the practice would still be billing and receiving payment from my insurance. What troubled me most was not the financial issue itself, but the manner in which it was handled. The staff member, Stephany, was dismissive and condescending, both in person and during a follow-up call I made the same day. There was no attempt to offer a solution or treat me with the courtesy I had consistently extended to this office. I understand that healthcare is a business, but patient care and basic professional courtesy should not be sacrificed for it. I will not be returning and would caution others to carefully review billing practices before establishing care here.

Dr. Okolocha is knowledgeable. I've been to over 5 dermatologists for the past 13 years that had…read moreassigned general medication without identifying the root cause of my outbreaks. Dr. Okolocha listened, asked questions, and was able to solve my problems within two weeks. Deserves recognition. Hazel in the front office is extremely kind and always a pleasure as well.