Tasty treats while shopping this evening! Going for dinner and got dessert early. Only criticism is same ratio of icing to cupcake most times. But I'll eat it! read more

RGV Cupcake Factory - Shopping and got some treats! - Cupcakes Near Me - McAllen, Texas

Gorgeous cupcakes! But that's it. The cupcakes were stale yet me and 4 other people ate them anyway. 2 hours later everyone had intense stomach cramping followed by vomiting. In addition to getting food poisoning the customer service was subpar and that's generous. 2 of 3 employees stood there texting when my family and I walked in, no one greeted us or offered any information as to their selections. I asked what their best seller was and the one who wasn't texting mumbled something about Nutty Professor and that's all I got. We were all trying to lean forward to better understand him and after letting him know I was having a little trouble hearing he said sorry and continued to mumble. No pride in their store or work and the cupcakes are definitely not fresh. Do not recommend read more

RGV Cupcake Factory - Barbie, Nutty Professor x 2, Eminem, Betty White, Hugh Hefner - Cupcakes Near Me - McAllen, Texas

We found this place as my brother loves cupcakes and they had a sign that was winner of cupcake wars and has the owners place all over. Cupcakes had a good selection of them. I do not know the prices, but I am sure they were pricey. The cupcake itself was good, but a lot of sugary even for me. They place was pretty dirty I thought and the bathrooms were very dirty as well. Overall, was an okay experience. read more

Stumbled upon this gem last night and anytime we see "Cupcake Wars" we need to stop. Got there :20 minutes after opening. We asked for the most popular, the one that "put you on the map" and unfortunately......they were out of stock. Bruh, how you going to be out of the bangers. Anyways, our overall impression was honestly, kinda meh. The cake dough tasted, dare I say, a little stale. The winner was the nutty something. The one with chocolate cake, almonds and some kind of ganache filling. By far the moist-est one. No coffee though. read more

RGV Cupcake Factory - Nutty p. Hugh heff. Lady m. Limited time only. - Cupcakes Near Me - McAllen, Texas

The customer service provided was less than to be desired. The person that was helping us wanted nothing more than for us (my mom and I) to leave the store. She seemed annoyed that we did not know what we wanted even though there was nobody else in the shop- we were not holding up a line or anything. We felt rushed. All of her non verbals were negative. When I went in for the second time to ask for napkins, she was on her phone so I guess that was more important for her. This seems to be a continued problem with this establishment that they are not interested in addressing; an almost snobby and " we are too good to serve you" attitude. I won't be returning. read more

Cupcakes are delicious Every time we are in the area we get a box of them They have several choices to choose from and they are all tasty read more

The service was not friendly especially for my first visit there. Being that they claimed to be the best in the rgv was an overstatement. The cupcakes were dry and the frosting was crunchy stale because of the overuse of confectioners sugar. Would not try again, have had better at home and through other local bakeries. read more

It is a cute little business. Very clean and the cupcakes were so good! YUM totally recommend There was one girl there manning the front and she didn't have a nice uppity personality to her you know what I mean? she was just there to do her job. Not talkative or anything. I mean it doesn't matter lol not everyone is good at customer service but the important thing is that the cupcakes rock and you should stop by!! read more

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Amazing spectacular one of a kind. Def going back !! Great service, nice variety, very fast. read more

RGV Cupcake Factory - Cupcakes Near Me - McAllen, Texas

Very clean and great customer service:) They have very delicious cupcakes. Not too sweet, just the perfect amount of sweet. read more

RGV Cupcake Factory - Strawberry mostachon cupcake! SUPER BOMB - Cupcakes Near Me - McAllen, Texas

I ordered some mini cupcakes for my sister's baby shower. I was rushing to pick up the cupcakes as I was in a hurry. After I left about 3 minutes being on the road to the baby shower venue I got a call from RGV cupcakes. They let me know that they had accidentally given me 10 less mini cupcakes then I had ordered. The employee offered to give me my money back or 10 large cupcakes delivered to my event! Needless to say, I chose for them to deliver the 10 large cupcakes. They came immediately. Their customer service is 10/10. I am so impressed by this company and will continue to use them for future events. Everyone raved about the delicious cupcakes! They were so moist and the frosting is my favorite! read more

I had high hopes for this bakery! The cupcakes look gorgeous and sound fantastic. So I purchased two. The chocolate buttercream frosting was spot on! It was exactly what I was looking for, the right balance of sweet and creaminess! The cake however was dry. It tasted like it was much more then a day old, like possibly a week old! I went on a Tuesday around noon. So it was probably left over from the weekend??? Maybe a Friday visit will yield a better tasting cupcake? Maybe on the weekend they will have more to offer as well. I can see great potential for this bakery, but a weekday is not where it's at, sadly. . However I will give them another chance.m since they have fun creations I want to try! read more

I was really pumped up to try these cupcakes but they were really dry. Whenever I eat a cupcake I want it moist and fluffy. I expected it to be really good since the place looks really nice and also because they have won on cupcake wars. It's a little pricy for what you get. I honestly got my hopes high. read more

I really loved this place girl that helped us was very helpful and explained and showed us all flavors available, I loved the Kim k., I would recommend it, will definitely be coming back read more

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OMG! Its a tiny bit pricey but so well worth the price! Nice clean establishment. Super friendly employees. Plenty of parking and easy to get to read more

RGV Cupcake Factory - Cupcakes Near Me - McAllen, Texas

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I live in Houston so I've only been here a couple of times. Back when they first opened and again just this past weekend. Both times I was very satisfied with the quality and superb taste of the cupcakes. So much so, that I bought a dozen to bring back to Houston with me. I am NOT a cupcake snob, but I know a good tasting cupcake when I eat it. The young lady behind the counter was extremely courteous. She patiently went over the different ingredients that made up each "celebrity" cupcake. Plus she labeled them for me, so I would know which was which. The cupcakes were delicious, the icing was sweet without being super sugary. The cake itself was baked to perfection. Much better than "Crave" or "Sprinkles" here in Houston. I highly recommend them. read more

Such yummy cupcakes! The frosting is out of this world. Definitely recommend visiting the RGV, it is worth it!

Average cupcakes. Nothing special here really. I'm a big cupcake snob so I've tasted many and bake them myself. The cake here is dry as can be. Never had a cupcake that wasn't dry. Their frostings are pretty darned good. Frostings don't make the cupcake though. Also, customer service here is lacking. They're not rude or mean, they're just blah. They're not really interested in the customer on any of my visits to either this location or the old location. read more

Last week I ordered 25 cupcakes for a baby shower. We discussed the design which should be a pastel pink elephant with a leopard bow made out of fondant. The total came out to 80 something dollars. I would pay half now and the rest when I picked up the cupcakes. When I went to pick up my order the day of. The design was nothing like I wanted. It look like just a circle of fondant with a picture of the elephant. Well why would I give this place four stars then if they messed up my order? Because of their AMAZING customer service. Not only did they discounted me 50% I didn't need to pay the rest of the amount. I also got an extra 12 cupcakes. I decided to do a variety for all 36. And they were ABSOLUTELY AMAZING. That's customer service you want! read more

I purchased 2 cupcakes for $5.50. The person at the counter was very friendly and courteous. I walked out with a small box holding my 2 cupcakes thinking "these better be at the very least edible." I almost forgot about my cupcakes until after dinner. I have to say I was very impressed. I haven't had such a yummy cake in a very long time. The frosting was just the right amount of sweet. The cupcake itself was moist and delicious. I can hardly wait to go back. If you've never tried any of their cupcakes you should stop by, you won't regret it. I had the "Princess" and the "Brad" cupcakes (no picture to share because i was too busy eating the cupcakes). read more

The cupcakes are super good but the customer service is horrible every time we go the workers are so rude!!!!

Love love the pitsachio cupcake. Seriously all the cupcakes I purchased were yummy. I'm so glad my niece brought me here

My husband and I stopped by 2/3 @ 8 pm to check out the famous cupcakes . First of all no friendly greeting and as my husband is curious about the cookies in a Jar the first thing he is told "excuse me sir! Don't touch the jar!! " as if he was about to put his hands in that Jar ?! PleaSe !!!!! simply walked out. read more

NO BIG DEAL . . . I bought 2 cupcakes for $5.50 . . . holy cow! The cupcakes were small and the cake part did NOT taste fresh, in fact it was dry & crumbly. They get 2 stars for the icing even though it had a tangy aftertaste (cream cheese?). It was like 4 yrs ago that they got that food network recognition . . . so how long are they going to ride those coat tails? Give it a rest already. I will not return. read more

First time there and I didn't like it at all.. I bought two cupcakes and they were both dry and old tasting. Their selection was very poor as well. I won't be back. read more

We are from Houston. My daughter loves cup cake wars and was thrilled to visit your shop when we came to visit family in Harlingen. She was sad not able to see you in person but we got to try some of the cups. Pineapple and Hugh were to die for. They were fresh and delicious. We took some to go for our family. Blessings and wish you much success. read more