DO NOT MAKE A BOOK with them and Bad customer service . I wish there was 0 star option . I am…read morepregnant and made a reservation through a phone call . When I got there , they were saying " No No we can not do yours , you are TOO late . We have another customer walked in and doing it" . WHAT? Okay ,I admit that I was late for 8mins . But the lady was saying " I was waiting for you 30 mins , and we have 10 mins rule " Where is the 30 mins coming from? And it's not even 10mins yet . They DID NOT even trying to call me , or cancel me through the phone . Improvement point ? 1. Learn basic business manner and build customers trust to win business before $50 quick cash . 2. Let customer know you have 10mins rule first 3. Call customer if you find them being late or if you want to take Walk in customer first . 4. Improve your Massage skills , compare to other location it is very random technic based on the technician . I used to pick one person named tom but he is gone . Good luck

Pedicures are the best. Manicures too. I've been going here for about six months. I believe they're…read moreclosed in the new businesses called Nice Nails.

Mia is a magician! Run ..don't walk- only if you want an incredible experience and the most…read moreincredible facial you'll ever have!

Be ready to be transported into bliss! I booked a Japanese head scalp therapy and body relaxation…read moremassage for my birthday and I was treated like royalty. Mia runs her own business so this place is private, serene, beautiful and polished. I love her esthetics and attention to style. She had stated at the end of my treatment that I would sleep well that evening, I didn't think much of it, but as I waited the next day to write this review. I SLEPT LIKE A LOG!!! It was divine!!!

I have systemic sclerosis and interstitial lung disease. Further, I was a gymnast for more than 20…read moreyears. I truly hurt... my body hurts on a regular basis because I have chronic inflammation., I cannot live without going to see Kevin at Herbal Oasis weekly. He I so good at massage that after I leave, I literally feel high because of all the endorphins. I've come here at least 25 times and I can't tell you how much better it is then Joy Spa or like the Relaxing room in Bothell. This is the place to go if you want deep tissue reflexology because Kevin is a pro at doing deep reflexology without the annoying feeling that sometimes you get with this kind of massage of somebody just pushing their fingers into places that hurt. He never does this! I know for sure I'd be much sicker if I wasn't able to go here at least once every week and a half! ! Scheduling is a breeze and as long as you keep them updated as far as your schedule they don't get mad if you have to change the time or cancel. I try not to do it because this massage therapist is so amazing, but I would hate to lose him as part of my care team. there are so many massage places in Bothell in Kirkland, but there is nothing better than Kevin here at Herbal Oasis.

Attentive to pressure you want query the massage. Parking is good in a very busy plaza. People…read morewere nice.

Very happy with my massage. I like a deeper tissue massage but that's personal preference. Room was…read moreclean and very comfortable. Getting an appointment was easy and the front desk was nice

I got a full body massage and it was fantastic. I will likely go again…read more To use a credit card, there was a convenience fee so take cash if you don't want to pay it. Cash is also best for tip as well.

From the second we walked in, we felt comfortable and relaxed. Always a great experience.read more

I rarely leave reviews like this, but our experience at Truce was disappointing enough that I feel…read moreprospective guests should know what they are actually booking. First, calling this a "spa" feels generous. We had planned a girls' spa day, and one of the amenities we were particularly looking forward to was the red light therapy that Truce advertises. When we arrived, we learned that the red light equipment had been recalled and was unavailable. No one had contacted us ahead of time to let us know. When I pointed out that guests should have been notified before their appointments so they could decide whether they still wanted to come, the response was essentially, "You never told us you wanted to use the red light." That is an extraordinary response when it is an advertised amenity of the facility. Guests should not have to individually announce in advance which advertised spa amenities they might like to use in order to be informed that those amenities are unavailable. Unfortunately, that was only the beginning. Approximately three hours before my appointment, I called because I was dealing with a medical emergency and could no longer attend. I understood that Truce has a cancellation policy and that I might still be charged. What I did not expect was for them to make one of my friends pay my $160 massage fee -- despite having my credit card on file. Their explanation was that once I canceled, my card had somehow been removed or canceled from the appointment. If you are going to enforce a full-price cancellation charge, then charge the card the guest provided. Requiring another member of the party to pay someone else's $160 bill was unnecessary, embarrassing, and incredibly poor customer service. I have since contacted the manager twice, asking for something very simple: credit my friend's card for the charge and allow me to pay the $160 myself using my own credit card. Both attempts have gone unanswered. That is perhaps the most disappointing part. Mistakes and poor decisions happen. Good customer service is demonstrated by how a business responds when given an opportunity to correct them. In this case, management has had two opportunities to resolve a very straightforward issue and has simply chosen not to respond. The experience for the friends who did attend wasn't exactly luxurious either. The "relaxation room" apparently has no door, no snacks, no magazines or other touches one would normally associate with a higher-end spa -- just tea. Even worse, conversations from the front desk carried directly into the room, including a loud personal phone conversation that was decidedly not relaxing or professional. During the massage itself, loud bass/electronic music from the neighboring venue could be heard strongly enough to compete with the spa music. For a facility located in a high-end hotel in downtown Bellevue, the entire experience was surprisingly amateurish. A true spa experience is about more than providing a massage. It is the environment, amenities, professionalism, communication, hospitality, and attention to detail surrounding the treatment. Truce missed the mark on nearly every one of those things. We expected a relaxing girls' spa day. What we received was an unavailable advertised amenity with no advance notice, an astonishing response when we questioned that lack of notice, questionable cancellation handling, management that has ignored two attempts to resolve the resulting billing issue, a decidedly un-relaxing environment, and a level of service nowhere near what the location and pricing suggest. There are too many excellent spas in the Seattle/Bellevue area to justify paying premium prices for this experience.

Clean and very good massage parlor. Love Romi, she is kind, polite and does such a good job…read more Usually easy to get an appointment. Highly recommend regular massages from here!

I go here once a month for maybe the last year. Great prices, great service. My job is very…read moredemanding and physical so the chronic back and neck pain I deal with gets tiresome. This place perfectly hits all the right spots up my spine, with the hardest pressure that I request, that my back and neck are loose and at ease for several wks after. And to the earlier "tipping" post comment, OF COURSE YOU TIP! Do you not tip at restaurants either?

My husband and I came here on a Groupon deal. It was his first time getting a head spa treatment,…read moreand it was definitely an unforgettable experience. What can I say.... I'm easily entertained. First, the place. It was definitely in an older building, but all the equipment appeared very new. The two staff members who helped us clearly were still learning the space, as they didn't even know how to turn down the lights in the area. I didn't mind it, but I found it comical that they were trying to seek help from a senior who wasn't answering their phones. Even though the location itself is old, everything was in working order and did what it needed to do. Second, the staff. Super nice ladies. We clearly had one new person, as the other was coaching her on what to do throughout the process. Their English wasn't the greatest, but it was good enough for the job. Mind you, I understand Chinese, but I don't have the look that would indicate I do. As a result, I typically like to stay quiet and listen. They were very polite and focused on the job, and figuring out how to lower the lights. Lastly, the treatment, was it the greatest I've had? No, I can't say it was. But I still left the place with the cleanest, softest hair, as one would expect after a head spa. To me, it was worth the money I paid for two 70-minute treatments. As long as you aren't expecting a lavender-smelling spa like one of the higher-end places, you'll be fine. They did what I expected them to do and they were super nice about it.

I booked the 100-minute VIP package for myself and my bestie, which included a head massage, mini…read morefacial, and body massage. The staff was friendly, and the space felt welcoming, but the overall experience wasn't as relaxing as we had hoped. Things started off oddly. Even though both of us booked services, only one provider was ready. I was told to lay down, but no one explained I'd be waiting for another provider to finish with a previous client. I was left there wondering what was going on until the second staff member finally came in to begin my session -- by then, my bestie's treatment had already started. During the head massage, there were several distracting moments. We heard people fumbling around for supplies, drawers opening and closing, and even a FaceTime conversation on speaker. It made the atmosphere feel more chaotic than calm. At one point, the lights came on mid-session while I was still finishing up and my friend had already completed her treatment. It interrupted the experience and took away from what was meant to be a soothing service. Afterward, there was no clear communication about what to do next. We waited for a while until someone came into the changing area to tell us we would be getting our hair blow-dried. As we followed them, my friend tripped over a poorly placed chair footrest and fell into a countertop. The counter was barely secured and came loose, forcing her to hold it up so it wouldn't fall. Staff ended up propping it up temporarily with a chair until it could be fixed. Thankfully she wasn't hurt, but it was definitely a safety concern. Although we purchased this through Groupon at a discounted rate and were excited to try it out, the experience felt uncoordinated and far from relaxing. While we appreciate the effort from the staff, there were just too many small issues that added up. Unfortunately, we're not likely to return.

I do a lot of computer work and haven't been doing much bodywork since the pandemic, so it's not…read moreentirely a surprise that I wound up with some giant knots in my neck and shoulders. I started going to Yolo Massage recently for the targeted "pain relief" massage and it's definitely helped. They take the time to understand your concerns and problem areas. As other reviewers mentioned, the facility is clean and tidy.

I really love Yolo Massage! Excellent facilities and great massage therapists. I have become a…read moreregular and usually get the 90 massage (only $135) and Grace customizes each massage based on my issues of the week :). Easy to schedule online and super flexible hours. Highly recommend.