Have never done a spa anything but I did the premium body scrub w/Sophia and it was fabulous!…read moreHighly recommend this experience and will consider doing this again. They really do it right there, and really no weirdness about the nakedness areas either- all seemed " normal". Thank you for a memorable experience!

This was a gift from my sister. I had never been here before but I will be back because of the…read moreamazing staff, the cleanliness of every part of the spa and the food was spectacular and staff there were also so friendly and helpful. Nana was the lady who did my scrub and she must have sensed that I needed a little extra TLC and really took care of me. The entire experience was relaxing, calming and welcoming! Thank you so much.

Had a mostly relaxing massage, and overall it did help me unwind…read more Atmosphere was calm-ish, with a few interruptions. Pressure was good, and really worked some tight knots out. Parts of the massage were very soothing and genuinely relaxing. Yet the flow felt a little disjointed at times. Experience was descent, just not the normal massage routine. Not bad, just a few times I wasn't totally sure what was happening. Definitely left feeling more relaxed than when I arrived. I would call it a 3.5-ish star experience overall. Next time, less interruptions would be nice, but they seemed busy. Good massage overall, just a bit awkward ;) $10 discount for a Premium 1.5hr massage as a first time customer!

For my first experience here, I had the head spa. I arrived 8 min early, but no one came out to…read moregreet me at my scheduled time. I walked down the hallway and called out for assistance at 10 min after my appt time. The technician who did my service didn't speak to me. The table was flat and lightly padded, no bolster for under the knees- which made laying flat for the whole time a little uncomfortable. The Head massage was claw like, with the same motion, very repetitive. It was also rough and a little jerky. Not relaxing. No real smooth movement- it was all a little like a i was taking up her time. Some of the neck and shoulder massage was ok. But that made up a very small portion of time. The technician left a few times, while the water was just running on my hair, or when the conditioner was in hair. I had no clue what was happening or what to do. I had high hopes for this to be similar to other head spas, but this one wasn't one I'd repeat

1 Star - Very uncomfortable tipping experience…read more I have been a regular customer at this massage place and usually visit about twice a month. As someone who also works in the service industry, I understand how important tips are and I always tip fairly depending on the quality of service. In the past I have tipped anywhere between $15-$25. However, my most recent visit was extremely uncomfortable and disappointing. I booked a 90-minute massage that cost $115 after tax. When it came time to pay, I intended to leave a $20 tip, which would bring my total to $135. The payment machine actually showed multiple tip options including $20. However, the staff refused to allow me to select the $20 option. They insisted that the tip must be 30% or more, and pointed to a small note on the table that said 30% gratuity is "appreciated." They then attempted to add $30 to my bill without my agreement. This is very concerning for several reasons: * The 30% tip was never disclosed before the service started * It was not listed on the official menu or pricing * The payment machine still shows optional tip amounts but customers are not allowed to choose them * Staff attempted to force a higher tip after the service was already completed A gratuity is supposed to be voluntary unless a business clearly lists a mandatory service charge before the service begins. Posting a small note on the table and then pressuring customers at the payment terminal is not transparent and creates a very uncomfortable situation. As a loyal customer who has supported this business many times, I felt extremely disappointed by how this was handled. If a business wants to require a 30% service charge, it should clearly state that on the menu and inform customers before the service -- not pressure them at the register after the service is finished. Customers should be aware of this policy before visiting.

I live down the street and have been here a dozen times. I've done the couples massage with my wife…read morethree times as well. It's a step above the average Asian massage parlor; it's got a clean, fantastic setup and vibe. As the name suggests they use hot stones as part of the $60 1 hour massage which is a nice feature. I see all the 1 star reviews very concerned about tipping. I don't think people should tell you how to tip, but I also feel like these workers earn their suggested 30% or whatever is posted. TREAT YOURSELF

Love supporting small businesses! I took my parents and spoiled them to a massage. The workers are…read moreso kind and welcoming. I was surprise to see a new massage/spa place in Edmonds and I will definitely be returning. I personally recommend adding the hot stones because that's what my mom really liked. Very clean and professional.

New massage place in town! I got the deep tissue highly recommended!! So relaxing and i felt very…read morehappy with my massage.

After reading reviews I was a bit concerned but this spot had openings and my wife and I have been…read morehurting through Christmas. I called for appointment and they asked if we could head over now. We showed up, and we were treated so well. I told my wife that I have never had a better lower back massage. It was firm but perfectly placed so I didn't worry about getting hurt. Really well done, thank you.

Firstly, I could see that the therapist was working very hard, trying to do a good job. She was…read moresweating a lot. Unfortunately, she really wasn't professionally trained. I hope the manager would experience a massage from their own staff to understand. I had pretty bad experience with other Soul massage location couple days ago, and I thought to try this location due to its pretty high reviews on Google. I had an appointment at 6:30 PM for a two-hour massage. They texted me around 3pm to ask if I could do 7:00 PM. I was there on time, but they finally got me in around 7:10 PM, and the massage started at about 7:16 PM. Even more concerning, while I was lying naked, they kept opening the door, asking me questions without closing it, and I could see the main door through the that. I eventually had to ask them to close the door. On their questionnaire form, I indicated that I wanted a focus on my lower back, yet she kept massaging my shoulders and neck. She was just roughly kneading my flesh and continuously rubbing my skin for over forty minutes. When I asked her to focus on my lower back, she continued to knead broadly without understanding the muscle structure. It became so painful that I had to tell her it hurt. The therapist just laughed, thinking I meant the soreness, and continued until I stopped her. I told her to just massage my legs. She did only for a few minutes, then she lifted the blanket again, trying to massage my back. I requested to end the session at one hour. It's almost like a nightmare that I had to watch the clock, hoping time goes faster and not to hurt her feeling, but my skin was burning. Honestly, not long after I left, my shoulders and neck were extremely painful, as if they were bruised after being kneading a lot. I also had some difficulty breathing.

This location specifically is amazing and ESPECIALLY MADDIE!!!! (sorry if that's the wrong…read morespelling) I had a terrible experience with the Kirkland location and had to reach out to this location for help. Maddie told me not to worry and she would take care of my issue. She called the owner of the Kirkland location herself to get it figured out and then called me back to tell me the issue is resolved all within the hour. I had been trying to get this taken care of with the Kirkland location for a month and a half and her calling herself to make sure it was fixed was so helpful and amazing! She deserves a raise! It's rare these days to find someone that truly cares about helping out when issues arise and gets them resolved so quickly. Very professional and sweet! Thankfully i no longer work in Kirkland so i can come to mill creek now instead! Highly recommend Love the facials!

Turned away because I have cancer!…read more I've had several massages with cancer. I ask before if they have cushions to put under my chest. If not, I will bring my own pillow. It's never been an issue in seven years. Today I was told I couldn't be accommodated at all! Shocking!

If you looking for the best spa experience of your life then this is definitely NOT the place. If…read moreyou looking for your "spa fix" then perhaps. The price isn't bad, because you have access to amenities and a message. There's a NO bathing suits policy in the locker areas where you access the steam room, hot tub, pool and showers. So if you're shy/uncomfortable find another place. The Good: lots of amenities to access. Staff is attentive and open to solving issues when made aware and are generally nice. Quiet/meditative atmosphere. The Bad: THE MESSAGE: that little Korean woman beat the shit out of me. Lol. There is a form for you to complete that offer an opportunity to inform them about problem, areas, areas to avoid and etc. They completely ignored that. I received my massage on Tuesday and it's just now recovering from the pain on Saturday. Swedish vs deep tissues doesn't mean shit. I'm a chubby dinosaur, so I know a masseuse would look at me and think they would have to work harder to make an impact. That's just not how it works for me. And unfortunately the masseuse speaks little English so communicating your needs will not be possible. The more English speaking staff are at the front desk and the 1/2 individuals running around. Tips: communicate your needs for massage upfront when you pay so hopefully they are translated clear before you get to your massage. Bring your own towel. Be prepared to leave your American shyness at the door.

Bought a Groupon for women's gold package and had an amazing, relaxing day at Q sauna. The facility…read moreis a bit run down with old sofas/common area, but the spa experience definitely met the expectations. You start by checking in and receiving a shirt and a short with towels. You will remove your shoes at the entrance and walk into the woman's locker/hot spring area. There are 2 hot water pools, 1 cold pool, an infrared sauna room, and a steam sauna room. Next to the pool, there are 2 spa areas for body scrub and massage. You will probably get the most extensive body scrub experience here, leaving with baby soft skin. The oil massage was a bit rough with the Korean auntie, but you will leave feeling relaxed. There is a snow room upstairs, and multiple hot rooms such as salt and charcoal rooms. There is also a Korean restaurant in the facility which was very convenient. Food was decent, a bit on the pricy side since the portion was small. Overall, it's a place where you can easily spend hours to relax, eat a nice meal, and go home feeling refreshed!

I have gone to Elements multiple times. Their massage therapists are fine but I will no longer be…read morecoming here. Recently I booked a massage online which was accepted and confirmed virtually. The day before the treatment, I received a call from their receptionist informing me that the therapist preferred 90 minute slots and asked if I would be willing to update my massage from 60 to 90 minutes. Otherwise they would need to reschedule me for another slot. Their other time did not work for me. While the receptionist was very friendly and polite, the reasoning that the therapists didn't want to have empty portions in their schedules felt like a bait and switch. Essentially, asking me to spend more money with the therapist to make my visit worthwhile for them. This was frustrating especially because I had already booked a 60 minute massage with upgrades. Receptionist stated this is a known issue with their online scheduling platform, which seems idiotic issue that should be fixed for a large franchise since it significantly impacts the customer experience. This is the first time it has happened, so it's possible it is a therapist by therapists preference, but be alert that they may not be able to keep your appointment.

Just had the most amazing experience with my massage therapist KJ. I felt like she really tried to…read moreget to know me to understand where I could use the most work on my body, and she was super thoughtful and attentive. And most importantly, I felt great afterwards. Thank you KJ!

I bought a Groupon for a 60-minute massage and aromatherapy session at Tranquil Touch Therapy, and…read moreI was delighted! Tina is very accommodating and makes you feel comfortable. She asks a lot of questions to ensure you get the best experience. She is also gentle and very professional. Her suite is located inside Sola Salons suites. It is small, but cozy and clean. She has a bench that opens up to store your belongings and the massage table is heated and very comfortable. While getting your massage, the atmosphere is very relaxing and you enjoy gentle spa music. The only thing I would warn about is that from time to time you can hear the conversations of the other suite tenants/businesses and customers. This isn't something that distracted me from the experience, so it wasn't a problem. Overall, I had a great experience and plan on going back. I would highly recommend Tranquil Touch Therapy.

My first trip was a wonder. I was trying to find someone close for regular massage and Tina was…read moreawesome. She did not just "Do a massage" but rather focused on where I needed it the most. The massage room was great and very nice. Very professional and very covid compliant. I have already booked another massage.

Had such a great experience! I got a few spa week gift cards for Christmas and wanted to try…read moresomething a little different from the classic massage. I booked the "Look Better Naked" package, which consisted of a sauna session, body scrub, and wrap. First, I was led to a private changing room to leave my items, grab my robe and slippers, and get ready. Then I went in the infrared sauna for 30 minutes and was able to take breaks and grab water in my own secluded area. Rachel met me here when the time was up and we did my scrub! She dry brushed me first, then wet scrubbed, followed by a full rinse (my first time being rinsed laying down- honestly kinda fun). She was thorough and had great knowledge of lymphatic drainage! Rachel also checked in with me from time to time to see if the pressure was okay or if anything was sensitive. Post-scrub, I went to wait in the relaxation room. There was an old man in jeans and sneakers in there trying to make conversation with me while I was in a robe, which I hated. But not a reflection of the business, just an odd place for him to be. Next I did a mud wrap which was warming and honestly comfy while Rachel gave me an amazing head massage. I got rinsed again, then covered in lotion, and was ready to go! My skin was baby soft after the treatment and I felt so good. The front desk staff and Rachel were all lovely and I can't wait to return! I do wish they had online scheduling, as it was challenging at times to reach over the phone. But they were flexible and able to get me in quickly.

This is the most relaxing spa! It's clean, comfortable, and every service I've had has been priced…read morewell and so relaxing. Highly recommend!