Jimmy and Jarrid came to service my Tesla powerwall. They were very knowledgeable, friendly and patient. They reconnected my system to the internet and did an update too. Professional, neat and thorough! Thank you!! read more

Gonna keep it short and sweet I had power when the grid was out And my electricity bill is much lower than what it was before read more

Very punctual with quick diagnosis. Jimmy and Jarrid were both polite and personable.

Great job by Jarrid, Jones and Jack. Very professional, efficient, and personable. ReveluSun, a hard charging solar solution company that is lighting the way to the future. read more

I don't know where to start here. At the initial installation, setup, walkthrough, and running for the past 5 years: 5 stars. They are good. Our first support issue was resovled when it would rain: we'd have no solar power. Come to find out one of the Panasonic Panels arc'd and got removed from the loop, causing the issue (I live on a hill, so there are no trees, no aeral fireworks, nothing that could have caused the spark/arc). They got a replacement panel and fixed it quickly. Fast forward to now: During the Kona Low (3/16/2026), our Neurio gateway went down and is not able to communicate with the Tesla Gateway. Therefore at night, our 2x Powerwalls will not discharge. So I opened a support ticket and to this day (4/30/2026), we are still operating only gathering and then exporting solar during the day. At night, guess what: We are stuck drawing from HECO. - 4/2/2026: I get an email that they can come out on 4/15 (1 whole month after the ticket has been open). -4/15/2026: The Techs arrived, and tried to diagnose, and after an hour: the Neurio gateway is down and cannot be resolved and has to be "ordered." -4/17/2026: I had to send a follow up email on 4/17, the response: "the replacement Neurio in in an Ordered state." -4/24/2026: 7 whole days after: "The replacement part was already at warehouse and ready for installation." So I totally understand that the system is over 5 years old, so a service charge to replace the Neurio is required: Fine. I worte back that same day: send the invoice and i'll pay it. -4/29/2026: I asked to send the invoice and get scheduled. -4/30/2026: I get an email finally: it's been paid and they are processing the installation... Timeline is 3-4 weeks out. So if this actually pans out: it's a 2+ month turn around time to get service/help. No offense to the team, and maybe you all have a better experience than me, but I am not a fan, and I hope that someone takes note and does something about this. I'm not an electrical engineer, however I'm in IT and troubleshooting issues is my job. I specifically talked to Tesla support who confirmed the Neurio is not connecting, and they work directly with Revolusun, so Revolusun having the part available at the warehouse & NOT bringing it in the first place is unacceptable. You plan for the best, but expect the worse. Instead, I'm paying $300 for a new Neurio + 2+ months of HECO bills. This bring the ROI of Solar back into the red. read more

Jimmy and Jarrid were quite thorough in diagnosing the problem with our pv system. They presented two solutions for us. We appreciated their insight amd feedback. read more

I only selected RevoluSun because this was local and veteran owned company and their solar consultant, Tom Cory. He was clear, thorough and concise in his explanations and was able to speak in layman's terms so a normal person could understand the benefits, possible disadvantages and cost and financing options. He was also patient and understanding. Once the project started, it took 5 months for us to receive HECO approval with Permission to Operate and get hooked into the grid. The Operations Team was extremely poor in communications, updates and follow-up. If I didn't follow-up on the status of our C&C Electrical Inspection and with HECO, we would still be waiting to find out that my permit was not approved due to a code violation or that HECO had not received my close out documents to approve my request to Operate with their grid. The stress and anxiety was not something I expected. In fact, Management never contacted me with an apology for the poor communication and follow-up. No attempt at customer recovery. I guess because this is normal MO for RevoluSun If not for Tom and the great installation team, this rating would be 0!!! read more

We had our Daikin Split AC serviced by Noah today. He did an outstanding job in cleaning and found a temperature sensor that needed replacing. Noah was very professional and explained how to set our remote. Thank you Noah. Mahalo piha. read more

Great service and technician was knowledgeable and informative. Support staff are attentive and courteous.

A huge thank you to the Revolusun team. We want to thank Scott Wishart, Olana Irvine, Tyler Lum, Jordan, Christian and the rest of the Revolusun team, including Ben at Tesla. We have had our Revolusun Solar system with two Tesla Batteries for several years and it has been reliable and the best investment we have made in our home. Unfortunately during our last storm we lost our solar system due to suspected unprecedented power spikes and surges. The great news is, that as soon as our system went down I called Scott Wishart who communicated with Olana and the rest of the Revolusun team and within 30 minuets we had a service technician at our home troubleshooting, and working with Tesla to get our home up and operational. This type of service is amazing and it is what makes Revolusun the company my wife and I have recommended to our family and our friends. Sincere Thanks to the entire RevoluSun Team. Dan and Dar Sparks read more

On a scale of 1 to 10, RevoluSun is a 12. I have 3 PV systems on different properties -- 2 with battery back-ups and one without. During the recent storms, our HECO power was out for 33 hours, but the RevoluSun system performed like a champ -- without a flicker and no interruption in power. The other system with battery back-up went down almost immediately. Wish I'd known about RevoluSun before I installed that other one using a different vendor. read more

Jimmy and Jarrid installed new optimizers to replace damaged ones. They were great at keeping me informed of their ETA schedule. When they arrived, they greeted me warmly and gave me a thorough explanation of the work they were going to do. After they completed the installation, they showed me on my app how the system was performing well. Really pleased with their communications, work quality, and professionalism. read more

5 STARS: I first want to recognize Mr. Mark Ida, our RevoluSun sales representative, for his timely response to our many calls, emails, texts, of complaints and help messages. He was truly sympathetic to our issues and concerns and went above and beyond. Mahalo, mahalo, mahalo nui loa. Also, huge appreciation to all the tradesmen that provided onsite service. They are the best of best in their respective trade. Professional, courteous, responsive to our concerns, tolerant, most importantly, we never felt we were a burden (aka pain in the ass). Mahalo, mahalo, mahalo nui loa! Customer Service Center Staff: 1 STAR Issues and concerns: Installation was the week of thanksgiving and we've had so many issues with the product and extremely poor customer service. We've made numerous phone calls to voice mails and auto reply emails for appointments or service requests. The lack of the basic customer service is exhausting, irritating, rude, and really reflects the true value of customer support from this company. a. Approximately, three months to fix our open hole (drywall service). b. Three months of high electric bills. Excess solar power was not going to the grid, which means ZERO credit from HECO. The Tesla power wall was at 100%, yet the grid was sending .01 or .02 KW to the house. Per telecon with a Tesla rep, we didn't have Permission to Export, yet the RevoluSun service representative claimed otherwise. On 5 Mar 26, the issue was resolved, unexpectedly! No call or email, just an unknown event. c. Loss of house power (2nd event). Called and sent an email immediately for service. Absolutely, no response day of, next day, and current. We had no choice but to contact HECO for help! The result of the inspection, call RevoluSun due to a fault/ground power. Contacted Mr. Mark Ida, very responsive and sympathetic. After all, we're seniors using flashlights in our home and manually having to open our garage door. Three days later, on 5 Mar 26, the issue was resolved. RevoluSun owners, please hire service center motivated people who value your customer. Make it a priority for your staff to respond to your customer calls, texts, emails or place an out of office reply. No one likes to feel ignored for days when their issue or emergency call has aged by months. read more

We were out of power for 15 hours. The Batteries worked exactly as planned. In fact, I didn't even know the power was out while I worked from home (lights didn't even flicker!). I later tossed an extension cord to my neighbor to let him run his fridge in his garage to save his food. More than happy to share what we have been blessed with. Mahalo Revolusun! read more

Would not recommend! Great service with installation BUT we've had several issues with the battery not coming on! It's been less than a year! Tried to reach them via EMAILS and still no help! We are currently experiencing a third power outage and the battery will not come on! $52,000 for nothing! So disappointing! I wish I read all the reviews before going with RevoluSun! read more

Tyler and Jarrid from RevoluSun came out to my home and provided an excellent experience. They were both very professional, knowledgeable, and easy to talk to. They took the time to answer all of my questions thoroughly and made sure I understood everything about my system and the work being done. It's clear they're highly skilled and take pride in delivering quality work. I truly appreciate their honesty, efficiency, and friendly service. Highly recommend working with them! read more

Thank you for responding, Eric. You are correct that one of my issues was immediately resolved. I was also informed that no work could be done during 2025, but I was still in need of a quote and additional information for planning purposes. I double checked the email correspondence, and at no time was I notified that my contractor could remove the panels without voiding our warranty. I was simply ghosted until I posted this review. I will add that the day following this posting, I got the answers I was looking for. Since then Christian has been very responsive and helpful. I would add a star thanks to Christian finally assisting, but instead I will stand by my single star rating because of the inaccurate excuse regarding notification of the warranty expiration. read more

It's ok to disagree. No worries. I was just at my whit's end about not receiving any call regarding my concerns so alas we end up with yelp - I left cell phone number many times multiple emails no call. I'm glad owner responds quickly here. We paid the bill - I just don't agree with it. Again no problems with company installing solar. In the past 2.5 years we had to pay for an inverter that went out that wasn't covered under warranty - $2500 - it is what is is. For the current issue - system fell off the wall (see picture) - paid over $4000 for it to be repaired. Appreciate the repair and it is currently working. I was told it was going to go on another wall but went up in the same place. It didn't, so I wanted to discuss this privately as it might happen again. Sorry to come on yelp to air out dirty laundry but cannot help. I hope others don't have the same experience. Mahalo read more

Technicians Jimmy and Jarrid were prompt, professional and didn't leave until everything was working as it should. Thank you!

Scheduling was a little rough and felt I fell through the cracks on getting on calendar. However, the gentlemen that showed up for the service were knowledgeable, thorough and took the time to educate me on my system setup. The tech guys are a 5 Star. The office case person was also a 5 Star who was super friendly and responsive. I think she was relying on someone else for the scheduling. read more

Update from last review made on Revolusun 05/30/2025 Thank you for allowing me to choose a senior repair tech that had been to my home in Kailua before. He came with lap top computer from Dell. He came with a Wi-Fi extender for my older Sunetric Sun power panel system. Tech explained the Sunetric Sunpower panel system which runs on Ethernet needs extender. After testing Wi-Fi extender by placing cord of it in side of Dell . Testing for voltage . He replaced the Wi-Fi extender. I think he said he could see light flashes in wire where new Wi-fi extender wires were just attached. So although the Sun power system monitor LIQUID crystal display no longer displayed 25,the number of Sun power panels of the Sunetric system, Sun Power solar panels, the panel that feeds from panels to home and Hawaiian Electric with excess electricity was operating after white Wi-fi extender replacement (put in by the six year experienced repair tech). He tested for voltage again running in wires of Sunetrics panel with the new wi-fi extender and other wires coming in and out of the panel. When asked how long wi -fi extenders last ? He responded he has seen one month to six years. Well my Sunetrics Sun Power panels of 25 has been on house since 2012 to 2025. The other 24 RevoluSun's Sun Power panels came after. I appreciated the RevoluSun's repair teams that came and Intergrated two systems of Sun Power Panels and keep both running . It is an energy savings and has been a tax deduction. Mahalo Eric C and RevoluSun's repair teams. read more

RevoluSun Smart Home - Sunetrics Sun Power panel monitor and solar panel - Solar Installation Near Me - Honolulu, Hawaii

The technicians, as usual, we're very nice, very efficient and were very helpful. The only reason you didn't get 5 stars is because your phone system and your office personal are really bad. You get the same recording no matter which number is called and no one returns phone calls. No one ever actually answers a call no matter which buttons you push read more

Jarrid & crew did a thorough inspection of my system. they identified the missing parts and confirmed with Enphase. it was a comfortable, professional, and friendly experience. Thank you. read more

Revolusun's Customer Service is excellent. Raiden arrived promptly to check my system and patiently answered all my questions. He also gave me a few tips to get more out of my system too. read more

UPDATE: Another customer service issue similar to last year. This time, one of my panels went down (it was a broken power optimizer) in November 18, 2025. I'm writing this review today as of March 2, 2026 (!). It still hasn't been fixed, they had told me they had to order the part, which would take 3-4 weeks. So I waited months, the company finally emailed on Feb 17, 2026 to say that someone would reach out to me to schedule something. No one got back to me, so I had to call. The customer service rep, said that they would call me back in the next week to schedule something, but I refused to get off the phone, until they actually scheduled a time to come to fix it, after a few more minutes on hold, they scheduled for March 13, 2026. A total of 4 months from opening the support ticket, and who knows if they can fix it when they come. Just like everyone says, sales team is great, but post purchase customer support is non-existent, as a business owner myself, it's baffling that the owner doesn't hire more staff, as it's seems to be a staffing issue that's been ongoing for years. It shouldn't be this hard to get customer support especially given the amount our solar PV system costs. It's frustrating and enraging, that I need to call and get angry, just to get a support appointment. I actually doubled my panels and added a Tesla battery late last year, but given my experiences with Revolusun, I went with another solar provider, that's how bad my post-purchase experience was (this was the second customer support issue I had which is below in the review history thread). read more

Great service as always. we've been using Revolusun for several years and always been satisfied read more

Jimmy and Jerrid came to the house to service our system. They were here on time and they explained what they were doing . They were both very respectful and asked if there was anything else they could help with. read more

This review is for our sales rep Kevin. He was always responsive to our questions and got back to us quickly. We appreciated his customer service. read more

Jimmy and Jarrid were awesome. They answered all of my questions and went beyond what they were sent out to do. They corrected another company's "mess up " and got my Revolusun system running again. Thanks again to Jimmy and Jarrid. read more

Review: Excellent Installation, Appalling After-Sales Service Rating: (1/5 Stars) I am incredibly disappointed with Revolusun. While the initial process was smooth, their post-installation support has been a total failure. The Setup Initially, Revolusun was great. They responded quickly to my inquiry, and the installation team was professional and efficient. My PV system with battery backup was up and running, and I was happy--for exactly three weeks. The Breakdown Three weeks after installation, the system stopped working. I reached out to my salesperson, Tom Cory, who told me to email support. I asked if they worked weekends; he didn't answer. I emailed support Saturday, Sunday, and Monday, receiving nothing but automated "ticket created" responses. When I asked Tom for further help on Monday, he simply told me to "be patient." The Lack of Urgency After waiting through the holiday weekend with no word, I took it upon myself to call the support office: (which seems to be in another country) * The Runaround: I spoke with Trish, who said she'd check the schedule. Later, I heard from Jelyn, who told me the earliest someone could come out was March 3rd--two weeks away. * The Financial Burden: I explained that waiting two weeks for a brand-new, three week-old system is unacceptable. I am now stuck paying for a solar loan and a full electric bill because I'm pulling from the grid. * Empty Promises: Jelyn said she would see what she could do and call me back. I never heard from her for the rest of the day. * Zero Accountability: I texted Tom again to tell him a two-week wait for a new system was unacceptable. He didn't even bother to reply. (total radio silence) I guess one upset owner to them is not a big. I even tried emailing the CEO Joshua Powell with my concerns and haven't heard from him either, of course it was later in the day on a Friday and of course they don't work on the weekend. Final Verdict It seems that once Revolusun gets the sale and the system is on the roof, you are no longer a priority. To leave a customer with a broken system for weeks--while they pay double for power--is unprofessional and shows a complete lack of integrity. If you value support after the sale, look elsewhere. They seemed to be so proactive prior to the sale, it's sad that a company like this has no integrity. read more

With gas prices going up every day and the uncertainty with electrical power after the Maui fires, we decided to install a PV system. My husband and I shopped around and then met with Kevin from RevoluSun. He was very impressive. He was knowledgeable and professional. He sat us down and explained all our options and how the PV system works. He answered all our questions and concerns. From the beginning to the end, RevoluSun was very efficient and provided excellent customer service. We are very happy with RevoluSun and would definitely recommend them to anyone who is looking for install a PV system. They did a great job and everything looks great. Thank you! read more

The team arrived on time and finished the work with professional manner and I can't more pleased however, the customer service needs more responsive with more polite attention to the customers. Mahalo read more

Excellent customer service at Revolusun and this is coming from someone who regrets having a system installed by another "local" solar company that won't even return my calls or answer my emails. I will keep them unnamed since I don't want them to take this down. Anyway, I reached out to Revolusun to see if they can help service my system. Hana answered the main line right away and transferred me to customer service and (sorry forgot her name in customer service) was kind and courteous and walked me through basic troubleshooting steps and it turned out to just be my monitoring that was offline. They didn't try to sell me anything or make me pay to speak with them but just kind customer service to the end. In a matter 15 minutes, I was back online and back in business! Mahalo Revolusun, I will be back and I am sending my friends and family here too! read more

RevoluSun Smart Home - Solar Installation Near Me - Honolulu, Hawaii

I had a terrible experience with Revolusun. Granted it was the first year of the pandemic but so everyone gets some wiggle room but I sent an email that was left unread and in the end it put my project back three months and cost me a thousand dollars. That was inexcusable. I've since added on to my PV system and when I shopped around Revolusun was the most expensive so it was an easy to choice to choose a competitor who used the exact same products. Who do you think pays for all that Revolusun marketing and ads you see? On the plus side the install looked great and they tucked away as much of the conduit as they could. I was happy with the system once it was installed. read more

The techs gave me a heads up that they were on the way, showed me how to diagnose and properly reset inverters for my future reference. Had the 1 inverter diagnosed and up and running in short amount of time - checked with TESLA on batteries to make sure running properly and checked panels to see if needed cleaning. read more

Jarrid & Jones provided quality, friendly service under extremely difficult windy conditions. They were able to restore our service while we wait for additional parts. Mahalo for their workmanship and professionalism. read more

Excellent friendly service from both technicians. Explained in detail the equipment and app. Answered all our questions. Provided good suggestions to maintain system. read more

Requested service on my solar hot water and solar PV. Had to pay half before they would schedule an appointment. The crew showed up and knew nothing about the solar PV service. Revolusun communicates with complicated, deceptive and misleading emails. I got charged for hot water service when I thought I was getting both Solar PV and hot water. It was the classic "bait and switch" thinking TWO things were going to get done and only one actually happening. Revolusun does this intentionally communicating only by email to confuse the customer. Do NOT trust them; they intentionally confuse the issue. You end up paying for something you didn't agree to. There is ZERO human communication, only email. Disgusting! I will never utilize their services again. ZERO STARS! They are overpriced, unscrupulous and deceptive "bait and switch" scoundrels. Find someone, ANYONE, else for your solar service needs read more

We had our solar system installed by this company. We are located in the Big Island. They took forever and the communication was horrible. When they installed the system, there are many places where they missed the beams when they were putting the solar panels in the roof. The system Was never installed correctly. They had to come back 3 times to get it hooked up correctly. They had connected the wires wrong causing the system to not work correctly. Then trying to get someone out to the house to do the work took a bit. That worker was very friendly. Then the system does tend to not connect all the time to the app that connects to HELCO, so it doesn't help me to lower my electric bill for the past year. The newest thing that has happened is I finally called Tesla due to I have been having a problem pairing my phone to the system so I can view and manage my account. Tesla told me I should have had an upgrade to my system already. They sent out the replacement and upgrade parts out in November. It is now almost February. And I still ah haven't gotten that done. In fact I had to call Revolusun to find out if they knew anything about this and they stated yes. But we won't be able to do this upgrade for another month and a half. Seriously first no communication about my system having an upgrade and a problem and secondly not for basically another 2 months maybe!! We didn't pay a bunch of money to not have great service and then get answers that aren't answers. I understand that things sometimes take longer in Hawaii but this is ridiculous. read more

Service technicians showed up on time. Professionally explained what they would do and at the explained what actually happened. Very courteous. read more