I made an appointment at 11 weeks pregnant, not realizing that it wasn't something I would be able…read moreto do. I show up to the spa and once I get inside she asks how far along I am and says I will not be able to get a massage. I ask her why no one called me because I had to drive 30 minutes to get there and she said she called but didn't leave a voicemail "because that doesn't work out for them". I left mad and asked for the owner to call and the owner proceeds to tell me how I should have googled at what week is was appropriate and she was sorry that I didn't like how her customer service manager responded. She was rude and condescending and refused to address the customer service issue I called about. She made the entire situation my problem because I shouldn't have made the appointment but didn't want to acknowledge the customer service and communication break down. The website should be updated to reflect what services and to whom they are offered, the staff should learn how to handle customers and the owner needs to take responsibility and accountability for customer service concerns. I've never had such a terrible customer service interaction let alone from an owner that refused to even listen and address my issue. I also looked at legitimate local spa websites and they clearly define who, when and how long pregnancy massages should be.

Making an appointment was easy with their app. Also made payment easy. Receptionist was friendly…read moreand helpful. My service, a facial waxing, was performed by Joanne who was fantastic! Listened and did a great job.

Everything nice and clean and the people are too !!!prices not bad either nice music tooread more

From the owner: Ashland Massage. As Licensed massage professionals, my…read moreintention is to provide quality care, inspire others toward better health, and utilize my training and experience in therapeutic bodywork to put your mind and body at ease. Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being.

Kelly really did her thing. Affordable, chill vibes, and I walked out feeling brand new. Way better…read morethan the other spots fr.

From the owner: If you're looking for a top notch massage, without any reservations or membership fees, this is the…read moreplace for you!

To start with; when you walk in - it's a beautiful and a relaxing space. You next sit down and talk…read moreabout where you are having issues. Alyson will confirm that she understood you correctly so that she can address your problem areas with extra time. The whole experience is Fabulous!!!!

My massage was EVERYTHING! I really appreciated that Aly took the time before we began to review my…read more"trouble areas" and afterwards she shared what she observed during the massage. She also provided me with product recommendations to help relieve stress related tension in my neck and lower back. It was definitely an "it hurts so good" type of massage, which I needed. I have already booked my next appointment!

We were greeted by two ladies, who had a lot of energy. Lights were dim to give it that relaxed…read morefeel. We had both gotten the deep tissue massage. They guided us to the couples massage room, where there were two beds, a station for oil, towels, etc. we were instructed to be in our birth day suits. Once the massage started, I knew that it was going to be a painful massage. We paid for the deep tissue, so it was kind of too late. I did tell her to take it a bit easy. It felt good majority of the massage. But some areas, such as my back and thigh hurt. They provided us with a small bottle of water after their services. I felt a bit relieved after the massage, but the next day our bodies felt sore. I will still give them 5 stars because it was my choice of massage. It wasn't their fault. Spa was very clean

came in and was told to pay a higher price than what was on the paper. I brought it to their…read moreattention the women laughed and the said ok. I left a tip and she looked at me and said only 25 dollars for two hours. at this point I just want my money back. would not recommend!

I recently moved to Richmond & was immediately trying out places for massages. I loved my previous…read moremassage place & needed something accommodating for my chronic illnesses & with enough availability. I looooove Divine Spark!! Their prices have recently increased to $100+ for an hour session, but honestly, that's more than worth it. I have had nothing but wonderful experiences here & I'm so glad my chronic pain can be treated in my new city.

I booked a session here being TOTALLY UNAWARE they are the best rated massage in Richmond, and you…read moreknow what? I left thinking, "That's got to be the best massage I have ever had." I have severe, chronic pain. I got a massage somewhere else--that I won't name here--and my pain was so bad, I let the masseuse use a lot of pressure. I realized this was a mistake the very next day and they'd done some damage, but I could not use my arm--which is a bad situation to be in. A few days later, I got an appointment here with Tiffany. Tiffany was AWESOME. Along with a general massage and cupping, she used a method called scraping--this, my friends, did WONDERS for my arm. The beds are heated. The face-thingies are SOFT (I don't know why I can't find this everywhere). The only downsides? 1. There's no membership option!!! WHY. WHY WON'T YOU LET ME GIVE YOU MY MONEY MONTHLY?! 2. There's no rooms for couple's massages, and booking two separate massages at the same time for two different people using their online system is. . .not something it wants to let you do. My trick is to book one massage with another directly after it--both times I've done this, I've been called and asked if that was intentional. Once I explained, they had no problem arranging for me and my partner to both get massaged. 3. When you arrive, there's no receptionist, no front desk--there's chairs and magazines, so you KNOW it's the waiting area, but it can feel awkward waiting and being unsure if anyone knows you've arrived for an appointment. Fear not; It seems these folks are punctual and aware of when a client should be there, so they'll pop out of the room they massage in and get you--don't be weird like me and wander around, making the fact you have social anxiety super obvious, awkward, and everyone else's problem in addition to your own; Sit down and open a magazine and read about Reiki. I LOVE LOVE LOVE THIS PLACE. Richmond is flooded with just below average massage parlors/masseuses, which is why you're going to have a hard time ever getting the same, one, good masseuse at a location repeatedly; There's a LOT of turn over because, well. . .Not a lot of people are great at massage. If they are, odds are they'll begin working for a nicer place *cough*Divine Spark*cough* or relocate out of the area entirely. Since Divine Spark is the best, they're priced highly, so I see this place as a place to go when I'm in extreme pain or as a very special treat. Beware--this is a small location and company, so book well in advance if a specific date is important to you. I'm already ready for another appointment, but honestly, seriously, beware; Your next massage elsewhere will leave you disappointed after a trip to Divine Spark.

If you're looking for the best massage therapist in town, look no further! Polly has magic hands…read moreand an incredible vibe--pure relaxation from start to finish. Do yourself a favor and book now--you'll thank me later! ‍

Best therapeutic massage, hands down! I appreciate the attentiveness Polly demonstrates at every…read moresession. The help I have received through massage therapy with Polly has allowed me to work through years of pain and discomfort that traditional approaches could not handle. Bonus: I am able to use my FSA (ofcourse based on decisions between my personal healthcare team, which now includes Polly).

Fantastic discovery for me just off Courthouse Rd on Rt1. Plenty of parking. They have a very warm,…read morewelcoming and spa-like atmosphere and is very tranquil. I had a lot of pain in my shoulder and my therapist knew exactly what to do. She was awesome. Prices are competitive without a required contract.

This is tucked away in a quiet building. My therapist was very attentive and kind - but I think…read morethe description of the service I got needs to be updated as I don't believe I received everything in it as described. For our anniversary, my spouse gave me the 3 hour premier experience : " Premier Experience begins with a 30 minute foot soak with tea tree and peppermint salts while you sip on your choice of herbal tea and begin to feel the stresses of the outside world vanish. Next you'll enjoy a 90 minute massage session tailored especially for you that includes your choice of aromatherapy with essential oils blended to elevate your senses, hot stones and dry-skin brushing. Followed by a 30 minute collagen infused scalp and facial massage that will melt away stress and leave you feeling tranquil and peaceful. You will end your Premier Experience session with a 30 minute weighted-blanket-therapy post-session rest to include our eye pillow." First thing- the robe in my room did not fit. I literally felt like the hulk , as it was too tight on my shoulders and the robe would not close. If you are in a clothing size larger than a 1x (I wear 2-3x) I ****highly **** recommend wearing something that you can easily slip in and out of, as I had to get re-dressed to enjoy my tea and foot soak, and then get undressed again for my massage. Needless to say, I felt like I was getting a workout in - lol. The tea was provided in a beautiful way and I had many options. The massage was great and I was able to relax and finally think about nothing for once. However, I did not experience any "dry brushing" - only hot stones and my therapist's hands. As far as a the facial massage goes, really only my forehead and temples were rubbed. I'm not sure what part of the face is included, but I assumed my entire face. I would also say that the receptionist downstairs and the receptionist upstairs weren't very warm. The one upstairs seemed annoyed by me even though I didn't raise any complaints with my service. They both weren't very friendly. I was given the remainder of my aromatherapy and a bottle of water when leaving - which I thought was a nice touch. I wouldn't mind going back but I'm not sure if I'm in a rush to.