Buyers beware because the owner, Karoline Marks, runs her business in low class, shady ways.
WRONG DATE FOR SCHEDULED APPOINTMENT
I had a scheduled massage with Elizabeth on 8/2. I received a text message in advance notifying me of my appointment on "7/30" and had to call and question their mistake.
APPOINTMENT SCHEDULED WITH FEMALE THERAPIST & WHEN I ARRIVED, THEY GAVE ME A MALE THERAPIST
When I arrived on 8/2, Elizabeth wasn't there and Joanne, the receptionist, told me that something came up, Elizabeth had to leave and James would be my massage therapist. I was NOT notified of this in advance and I told Joanne that it would have been nice to have known that upfront because some women aren't comfortable getting a massage by a guy. She told me that they really don't have a good system in place for letting people know when things like that happen. How professional is that?
"ALL SALES FINAL" NOT COMMUNICATED TO CLIENTS IN ANY WAY, SHAPE OR FORM
After my massage, I took a good amount of time to decide whether I wanted to purchase a package. Joanne handed me their brochure w/ a list of packages and rates and NOWHERE in the brochure did it say "all sales final." She also did NOT advise me of that. When I checked their website a couple of days later, NOWHERE on their entire website did it say "all sales final." Apparently, they expect their clients to be mind readers because how else are we supposed to know that when they PURPOSELY WITHHOLD that important detail from their clients.
I paid $250 for a package and several days later, lost my job. On 8/6, I immediately called them to let them know of the same (via v/m), that I wanted to conserve my money as much as possible and I asked for a refund.
No one called me back.
On 8/9, I called them again and left another detailed v/m. Karoline Marks finally returned my call and told me that they it's their policy that they don't issue refunds on massage packages and that all sales are final. That was the FIRST TIME that that had been communicated to me - after the fact - and then she told me that maybe this was the Universe's way of telling me to enjoy a massage during this stressful time.
I filed a complaint w/ the BBB and again, Karoline, REFUSED to issue me a refund and stood behind her "all sales final" company policy - even though she and her staff DON'T COMMUNICATE that to people upfront.
Interestingly enough, Karoline was then quick to add "All Sales Final" to her website and told the BBB that she did that on 8/9, thereby admitting that it wasn't there prior to 8/9. And again, "all sales final" WASN'T LISTED in their brochure that they give to people.
The above speaks volumes about the kind of person that Karoline is. The bottom line is that she doesn't care about her clients at all. SHE ONLY CARES ABOUT GETTING THEIR MONEY.
Based on my HORRIBLE experience with Karoline, especially as a 2nd time client, how she treated me, her UNDERHANDED ways of doing business and her LACK OF EMPATHY, I HIGHLY DISCOURAGE you from giving this business your money and supporting such a SHODDY, SELF-SERVING operation.
Maybe this is the Universe's way of telling her (Karoline) that she needs to change her utterly low-class ways of doing business with people. read more