This is a moped company that started in NY and expanded to DC in August '19. I found them when searching (Google) for scooter rentals to prep for an upcoming trip to Vietnam. The app bills itself as download and go. Bass on my experiences so far, I'd like to rebrand it download and wow.
You download the app, pay a onetime fee of $19 so they check your selfie/drivers license picture, and once you're approved, you're all set and can use the app to locate nearby scooters and reserve one up to 15 minutes in advance. I submitted my photo and was quickly approved. I hadn't driven a scooter before, so while watching some of their helpful intro videos, I saw that they offer a free lesson. Tried to book a lesson, but it was only for the NYC locations. I emailed their help team about it and on a Sunday afternoon, they replied in 15 minutes with the link to book a DC lesson.
I went to my lesson tonight, and was blown away again by their customer-centric approach. Charlie was my instructor and he provided very thorough walkthroughs of how to use the bike, how to move around with the bike, turning corners, and sent me on well-supervised trips up and down the alley and around the block. I LOVE that they take the time to do this to make sure people are comfortable and safe on scooters. Seriously, it was at least 45 minutes, if not an hour, of one-on-one scooter tutorials. Charlie was very patient, didn't laugh out loud when I ran into a fence, and was super encouraging as I got more familiar with the moped and felt brave enough to accelerate above 6 MPH. I even got a ride credit at the end of my free lesson!
Fun to drive and looking forward to exploring more of the city with Revel. Wish I'd taken a picture of their office and garage on Sheridan St., but maybe it's better that there's no photo evidence of my inaugural scooter ride. By the way, both the fence and I are ok. read more