This was worth every penny! Finding the starting location was easy and only a block from a metro stop. A staff member made sure bikes were the correct height and we were introduced to our tour guide. He was very helpful in navigating the city, making sure our group of 4 stayed together and was very knowledgeable. He was happy to let us walk around sites on our own and took pictures for us. If a memorial or location was blocked and we could see it, he adding something else in to make it worth our time and money. Excellent tour and a really fast way to get around and see everything in 3 hours! read more

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We were recently visiting DC with our two teenagers. We had a limited amount of time in the city and a long list of museums and sites to see so we decided to book an evening 3 hour bike tour to maximize site seeing. We booked through Get Your Guide and they contracted with Unlimited Biking for the tour. Our guide, Tim, was friendly and very knowledgeable and our two teens thought the experience was the highlight of our time in DC! We visited a variety or noteworthy landmarks and the biking was a great low key activity! I highly recommend it! read more

Unlimited Biking - Getting ready to start the tour. - Bike Rentals Near Me - Washington, DC, District of Columbia

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So many bicycles to rent. Bikers paradise...perhaps. Top marks for customer service. Both Alex and Robert were quick, efficient and friendly. They even laughed at my jokes, which are homely painful 'dad' jokes. So, they indeed went above and beyond in making me feel welcome. The quality of the bikes were ok. Definitely doable for exploring the sites. Don't forget the combination for the lock they give you. read more

Unlimited Biking - Outside - Bike Rentals Near Me - Washington, DC, District of Columbia

Great experience . Bikes were very comfortable. We would totally use his Viking company again never went back to Washington.

DC 4th of July:::: The one star is for customer service as we never were able to take this ride due to the heat dome and the city officials advising closures. I called 2-3 days prior to reservation expressing concern about the heat and was told not to cancel but that modifications would be made; more stops, shade options. However, once we landed and everything was being cancelled due to dangerous heat of 117 I contacted Viator and was told I had to message vendor, "Unlimited Biking." I sent message asking to reschedule and NO ONE responded. Concert same day/time as our ride was cancelled by the attending physician of Capitol Hill, Trump State Fair cancelled due to heat, the parade cancelled due to heat - which we understood because it was non-stop of people being taken out on stretchers from Mall. It simply was not safe to bike for 3 hours. Since I never got a response when the survey arrived I shared my experience. The Rep apologized and told me refund would need to come from Viator, Viator said I needed to message Unlimited Biking, Unlimited Biking said they would work with Viator but request needed to come from them. After both companies bouncing me for more than 2 weeks I decided to dispute with my credit card company. I heard from Viator that they were investigating but nothing from Unlimited Biking. HORRIBLE HORRIBLE customer service and I fail to understand why they refused to allow us to reschedule when I made request 13 hours before 6:30pm ride. If you want a company who actually can assist you and has a solid customer service this is not it!!!! read more

Perfect way to explore the national mall! Bikes were great and they provided locks and lights

I had a great experience with Unlimited Biking! The booking was easy and the guide, Matt, was fantastic! Very polite, friendly, and professional! read more

Unlimited Biking RUINED our first day of vacation with our grandchildren in DC. I had called ahead to make sure we could pick up our bikes a little late even though we booked a full day with them starting at 8AM. The night before, we were 2 hours out of DC. They said, "yes," but when we arrived, they gave bikes to several other groups first. After waiting a LONG time, I told them we had a tour scheduled, but they did not care if we missed it! They put at least two more groups in front of us. We did miss our tour because we were 7 minutes late, and had to reschedule our morning tour for 3:15PM. The bikes spent most of the day locked up, and we did not get to ride them to the National Mall which was my purpose in renting them. I emailed them that night to see if they would make this right, but they would NOT!. They told me I could pay to rent bikes from them again. They told me no one had said I could pick up the bikes later, but when I sent them my phone numbers, they realized they had said that to me. They confirmed that in a later email, but still did not accommodate us. So feel free to rent bikes from them if you want to be treated like dirt, called a liar, and have your vacation RUINED for about $300.00! I would give them 0 stars if I could! read more

I had to really think about this review in order to be fair. Whenever we travel to a different city with our children we try to rent bikes and see more than their little feet would allow walking. This is to point out that we regularly rent bikes in multiple locations. We don't need fancy or new bikes and are really not specific or picky. This was by far the worst service and quality we have experienced. Not one but two of our children's bike's broke while we were out and about. I think this speaks to the care and upkeep of these bikes. The safety of the bicycles and brakes are the bare minimum requirements of a bike rental company. A lot of people can end up injured or worse. When we called, it appeared that the customer service person was ready and prepped to deliver the meanest, most insensitive, idgaf response I have heard to date. We were to walk each bike back to the store since we had young children who did not have working bikes. No refunds, no assistance, no sympathy. When we asked if someone could come get them, he scoffed and said we can't help with that. When I asked if he felt that was fair, he responded by pointing out jargon from the contract. I really hope they do not stay in business but I do feel that other more conscientious companies deserve the patronage. read more

VERY UNSAFE BIKES!!! Kid's bikes broke while cycling in the streets. They will not help you. Unlimited biking absolutely ruined the last day of our trip. While in the streets both of our kid's 20" bikes broke and became unusable. The obvious dangers of this on the road along with our 7 mile walk home dragging along bikes with a 4 and 6 year old made for a pretty terrible day. I would be very suspicious of the safety of these bikes and brakes. If you rent from them don't intend on going too far because you may have to walk them back. When we called the company they were rude, callous and took no responsibility for the bike's upkeep. He said there was one person in the entire company and that (as a bike service company) they do not have a single vehicle to come get the bikes. We would have to walk the bikes back one by one. When i said the kids bikes are broken the said they would "send someone" but if it was stolen in that time we would have to pay $600 for each used, broken, raggedy kids bike. I agree with the numerous previous reviews that if you are to have to deal with the customer service here it was really awful. I have never spoken with someone so condescending, unambitious, belittling and rude as this man. Especially for providing what was inarguably a very poor service. If your product was faulty i would not think you should be so haughty and unkind. Where a business could find such a terrible person to speak to customers over the phone is impressive. He could have been tired dealing with numerous complaints or problems all day which is even more concerning for an outfit that provides one single service. Or maybe he is the owner and no one actually hired him might make more sense. But remember said owner has no car or good will. A very tired mom's warning for your next trip is not to use this company. read more

We loved this bike tour! David was really good at explaining highlights at the different monuments and keeping us engaged. The bikes provided were high quality. Biking to the monuments really felt like the best way to get around. We felt it saved us a lot of time and effort to have someone guiding us around. The biking part was not strenuous, although my 9 year old appreciated having a tag-a-long bike with her dad. We were given about 10 minutes to look around at each monument. read more

Unlimited Biking - Bike Rentals Near Me - Washington, DC, District of Columbia

The number they give you to call if anything goes wrong is horribly managed. My bike lock wouldn't open (even though it worked multiple times previously). I called the number 5 times before someone was available to answer. I could not hear the lady at all because she wouldn't take herself off speaker. She got mad at me for not being able to hear her (I am able bodied, I couldn't imagine someone trying to contact them with a hearing impairment). She abruptly told me to send a pin of my location to the number dialed and hung up before I could ask for further assistance. THANK GOD I was within walking distance of the brick and mortar. Everyone in the building was incredibly friendly, helpful, and understanding. My only issue was with the call center, I wish they would give you a number to the actual store you rent the bike from.. Other than that the bikes aren't the best quality but they get you around the city. In shop customer service was great. read more

Unlimited Biking - My bike is to the right of me, placed on the ground to take a picture with the Washington monument! - Bike Rentals Near Me - Washington, DC, District of Columbia

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Absolutely, DO NOT USE this outfit. Everyone at the shop itself was great, especially Adrian. But if you are entitled to a refund? If you have to deal with Customer Service forget it - they hold on to their nickels and are the rudest, most uncaring, snarky group of people I have ever encountered. Take your business elsewhere. read more

I booked a night ride through TripAdvisor two days before our tour. The meeting place itself is next to a main road and easy to locate. Our guide, Wally, gave us a brief safety orientation and our group was on our way within 10 mins of the scheduled start time. If you're concerned about finding a bathroom, rest assured you stop at one 2 mins after departing. I believe we had 8-10 stops in total with enough time to explore at a few of them. Wally did a great job leading us and providing historical context about each monument/memorial. The one thing I would caution is that it did get quite dark towards the end of our tour (close to 9:30 pm) and even with the bike light some of the paths and sidewalks were tricky to navigate (and further complicated by oblivious pedestrians). Regardless, watching the sun set over the sights of the National Mall was especially memorable. Love that DC is so bike friendly -- after the tour, my bf and I felt particularly inspired to continue using bike transportation to explore the city! read more

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My husband and I - who live in DC - were meeting our friend in Old Town so we could bike the Mt Vernon trail. I called the day before and while the Old Town location was closed for an event, I was able to easily book two bikes -- $45 each for the day which includes a helmet and bike lock. I was asked if I wanted admission to Mt Vernon and I mistakenly thought the trail was part of a National Park and hence, required $. Nope - I paid for admission for Mt Vernon (George Washington's house) which is at the end of the trail. I asked for a refund and it was a negligible amount - less than $10 - so they offered to give me a store credit or put it towards insurance. All in all, the DC location is easy to get to (300 feet from the Wharf / City Cruise Potomac ferry) and easy to rent bikes from! read more

Unlimited Biking - Taking our bikes off the water ferry from the Wharf to Old Town - Bike Rentals Near Me - Washington, DC, District of Columbia

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Matt was our bike leader. Very informative. Made everyone feel comfortable riding, including younger children. A must do at nighttime to see the Washington Monuments. read more

We had a great experience with this bike tour. The guide was very punctual at the start of the route and extremely kind and attentive with everyone in the group. We felt very comfortable throughout the entire experience. I highly recommend booking a guided tour instead of renting bikes on your own. In our case, my bike chain came off, and the guide immediately came back to help us. That level of support made a big difference. Another thing I really appreciated was that the guide explained the history of Washington and the meaning behind many of the landmarks we visited. It adds so much more value to the experience. Also, visiting during March and April is absolutely beautiful. The cherry blossoms are in full bloom, and it makes the whole tour even more special. The guide was very patient, always waited for the group, and understood that some people may not be very experienced with biking but still wanted to enjoy the tour. The only suggestion I would add is to improve accessibility for international visitors. It would be great if explanations could be offered in multiple languages, or if there were a way for each person to clearly hear the guide regardless of distance--perhaps through headphones or a mobile system. This would really enhance the experience for tourists who may not fully understand English. Overall, it was a wonderful experience, and I definitely recommend it! read more

Smooth rental process, and everything we needed was included for our family of four to tour the city. Great experience!

Took the Unlimited Biking monument night tour at the end of our trip to DC. Our tour guide had a lot of great facts and was great on his feet with responses! A great way to get around and see the main sights along the mall with some great photo opportunities. It's a great pace for those who may not be confident cyclists or those who may have spent the last 4 days walking the city instead to just relax and enjoy. read more

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We did the Monuments tour-- SO MUCH FUN!! Lots of outside! Lots of fresh air! 3 hours of historic monuments and fascinating facts plus exercise! Had a wonderful time. Grumpy spouse-- who never likes anything we do--said he was having fun! Tim was our guide and he was so amazing! (He has a PhD in a history discipline). Such enthusiasm and knowledge!!! Knew how to interact well with everyone including the kids on the tour. Personable. Really awesome guide!!! We were able to see so many monuments up close in person and hear some amazing history lessons! No way we could have done this on foot! I took a spill, hit my face, bruised chin, scraped knee and hand, chipped 2 teeth (do not think cracked fortunately). slipped off the sidewalk onto the gravel by the mall. Fortunately not traveling at high speed. I'm clumsy and not an athlete. The athletic pants save my knee from having gravel and dirt in it! But next time would wear tighter fitting clothes-- mine got caught on the bike a few times but unstuck quickly. Maybe would have been less worried about trying to catch up had I used an E-bike. Everyone else looked really fit and everyone was on a regular bike. All of The kids on the tour crushed it. If you're like me and more of a foodie than an athlete, maybe get an e-bike!! Minus the spill it was a 10/5 stars!! fun tour--would do again and again!! This was a great family activity that grumpy spouse enjoyed plus teen kid enjoyed. In hind sight would practice biking a lot more before the tour.. Husband recommended a football helmet and mouth guard for me. . Last year we scheduled a tour and had to cancel due to medical emergency. Just bad luck. Would I have done the tour knowing I'd need dental work afterwards? Well no. But If you don't have baaaad luck, it's 10/5 fun! The good side is when bad things happen you learn what kind of a business you're working with. So Tim came running over to check on me with the spill. And last year when we had a medical emergency and could not make it, the company was a good as their word and fully refunded our money. We found out that Protests were planned the day of our tour this year so called and staff said they have a back up route in case of protests. But they kindly changed our date with no issue!!! So the people they hire are absolutely wonderful. They are fair and keep their word about refunding if you have to cancel. They will swap dates with no issue. They are kind and helpful all around. We had multiple contacts with their staff. They are always nice. In person and over the phone. A trustworthy outfit!! 5/5 stars Highly recommend. Would use again. read more

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DISHONEST BUSINESS PRACTICES! Buyer beware as they do not stand behind their promises to deliver quality, mechanically sound bikes. Additionally, they will not follow thru with refunds once disputes are filed. My group rented bikes for a charity-based ride in May. I paid for a Road bike, which was triple the price of the hybrid bike that was presented at the ride start. The delivery driver immediately texted his boss about "the mix up", and I was told it would be "made right". Because I had traveled across the US to participate, I opted to ride the only option given. Once on the route, I learned the bike brake pads were worn down to sheer nubs resulting in an unsafe, unreliable ride. None of the various rest stops on the organized ride could offer more than an "I'm sorry...these are in bad shape, but I do not have parts to fix it. Be careful". At the conclusion of the ride, I again got the assurance of the delivery driver that the company would "be in contact to make it right". Numerous emails and calls later, I have a promise of a refund, an email stating credit would be coming, and NO REFUND! When you call, it is just a call center promising to "push it to managemnet". When you email, it is again a PUSH to someone else to address. IT HAS BEEN MONTHS! NO REFUND. SKIP THIS COMPANY ENTIRELY WHEN MAKING A CHOICE. DO NOT RUIN YOUR TRIP EXPERIENCE WITH THIS DISHONEST BUSINESS. read more

Unlimited Biking - THIN BRAKE PADS = UNSAFE BIKE - Bike Rentals Near Me - Washington, DC, District of Columbia

We had a great experience with Unlimited Biking! I booked this experience through Air B&B when I rented our apartment for spring break 2024. It was a three hour biking tour around the National Mall. It was a little bit of a rainy day but it held off throughout the ride but kept breezy and crisp so we didn't get wet. We were able to see Jefferson monument , Washington monument, Vietnam Memorial, WW2 Memorial, Lincoln memorial, and the Tidal Basin. It was a mixed blessing because we would have liked to see the Cherry Blossoms but they bloomed 11 days early this year; so they were mostly blown off. The Cherry Blossom Festival was still going but very few people were there. Wally was our tour guide and he was very knowledgeable of Washington DC and its history. We had plenty of bathroom breaks and photo ops. We came back about 10 minutes late and it was truly worth it. We would definitely recommend Unlimited Biking. They got us in immediately when we checked in and made the process easy for us! They had many bikes available depending on height. read more

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Our first time as a family to Washington DC so my husband booked us on a private 3 hour bike tour around DC. At first I was skeptical as our youngest is 9 and wasn't sure how she would be able to endure a 3 hr bike ride but Adrian, our guide, was so patient and very safety conscious, he made it so enjoyable for all of us. He even tailored it so we would be able to spend a little time at the Korean War Memorial as my late father in law served in the Korean War. We got to see many, if not all, of the main monuments/sights around DC. Our oldest's bike got a flat and Adrian quickly connected with Alex at the shop to have him meet us at our next location to exchange the bike. He gave his bike up and took the flattened bike until we met up with the new bike. What service and team work! It was a great experience seeing the sites and getting some exercise as well! Unlimited Biking shop is a bit hard to find (it's not the 701 D St location - go across the street and half a block down towards the south and you'll sort of see a door). Other than that, I would recommend them! read more

Our guide Mary led a group of 12 bikers all around the Mall, stopping at all the important memorials and sites, giving us terrific information and background on each of them. She gave us enough time to walk around, take photos and just absorb the significance of the historical events and people that are recognized here. It didn't hurt that the weather was just glorious. When a couple people had their chain come loose, she was right there to assist and get us on our way. My husband and I asked if, when the tour was done, we could pay to use the bikes for a few more hours, and Mary took care of our request without delay. So overall, she and Unlimited Biking made our visit to DC very special and satisfying and I would highly recommend them both. read more

My 11 year old son & I did the 2 hour bike tour with David from Wisconsin it was fantastic! My son's favorite part was going around the Washington Monument. My favorite was going down the Mall and hearing about all of the museums and their history. It was going to be a hot day but we lucked out and did the 10am ride. There was one other couple with us so it was almost like a private tour. We highly recommend! It's way better than walking the whole day and wearing yourself out. read more

Unlimited Biking - Our guide in front of the Capitol - Bike Rentals Near Me - Washington, DC, District of Columbia

Unlimited Biking is a great group to book with for a spectacular tour of monuments. Our tour guide, Mary, was very knowledgeable and even made an extra stop because we took off a bit early. The only part that was disappointing was that Unlimited Biking didn't have a restroom. They told us there would be one at our first stop, but there wasn't. We had to wait a couple stops, only to find the restrooms were locked. Other than that, our time with Unlimited Biking was wonderful! read more

Loved the Monuments and Memorials tour! I've done bike tours in 4 cities and this one was fantastic. Matthew was the guide. At the beginning of the tour he asked the group if we would prefer to squeeze in extra stops or spend more time at the monuments on the schedule and we agreed that more stops would be great, so the Capitol was included, as well as a couple of the other museums and memorials along the way. Matthew spent just a few minutes talking at each stop, and then gave plenty of time to get off the bikes and take photos. I have been on other tours where the guide just loves to talk at each stop and I wonder if we will ever continue riding. This tour was the opposite-- the talking was kept to a minimum and we covered a lot of ground with plenty of time for photos, which is exactly how I like it. The ride was very safe, the terrain was flat, and the bike ride was easy, you definitely don't need an ebike for this route. I highly recommend this tour to anybody who has limited time in DC and wants to cover many of the hot spots. read more

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Everyone made the experience very pleasant. They were friendly, informative, and timely, will use them again next time in the area. Great job guys. Thanks for everything! read more

This biking tour was absolutely amazing!! I highly recommend doing this tour especially if it is your first time visiting the National Mall in D.C. The tour lasts for about 3 hours and you stop at various monuments and memorials along the way for photos and to explore. Each stop lasts about 10 to 20 minutes and the tour guide gives you info about the stop before giving you time to explore and take pictures. On my tour we stopped at these places on the National Mall: Washington Monument, South Lawn of White House, World War 2 Memorial, Lincoln Memorial, Vietnam Veterans Memorial, Korean War Veterans Memorial, Martin Luther King Jr. Memorial, and Jefferson Memorial. My tour guide from Unlimited Biking was Tim. Great tour guide. If you get him, he will give you a great tour. Make sure to leave him a good review. He also accepts tips as well. read more

Awesome!!! You must do this and yes you can. My only complaint is that the tour isn't 4 hours. I was sad when it ended....Joe Brady is the best guide- and he takes terrific pictures. You simply must do this. This is my second city Segway tour - highly recommended. We did the 6pm tour and it was perfect. read more

Unlimited Biking - Look at the views...... - Bike Rentals Near Me - Washington, DC, District of Columbia

My sister and her family were visiting. My other brother in law and his family wanted to go. The tour was to take about three hours which was fine, all of you see is worth the time. The monuments have a ton of history and the tour is worth the trip. The weather was beautiful, the bikes were in good shape, my seat was a little low. A very nice time I would recommend for a different type of date or family outing. read more

Our tour guide, Jose was phenomenal. great historical information, all along the nighttime monuments bike ride. We had eight of us in our group. A nine year old up to a 70 year old. The bike route was exciting and Jose kept the inexperience, bicyclist, safe and well informed. The monuments are spectacular at dusk and night, so it was the perfect time to bicycle. The equipment was in excellent shape. I cannot thank unlimited, biking enough. John read more

Joe was a great guide. very knowledgable and this was a great way to see the sights and orientate ourselves to Washington DC. Would recommend. read more

Excellent service. Smart and trained sales person on the spot. No wait time. Reasonable fees. Plenty of bikes, all kept in good condition. Maintained well. Located in a safe area of town across from all of the museums. read more

Our guide Joe was an absolute legend! Very knowledgeable, lots of unique trivia about our stops, but presented very efficiently. We saw a lot, had a blast on the bikes, and he fixed a chain in no time. read more

My group arranged a tour with Unlimited Biking on Segways the afternoon of Friday, June 10th. We were split into 3 groups and I had Joe as my guide. Joe was helpful, patient and encouraging with our new riders, and made sure everyone was very comfortable with the operation of the Segway before we departed. He was energetic and knowledgeable, and I appreciated his attention to detail and the nuances of the info he provided about the areas we covered on our tour. It is evident he has a passion for what he does, and for the city, and he reflects great credit upon Unlimited Biking as a whole. Thank you so much for a great experience, I will definitely return again in the future! read more

Unlimited Biking - Smithsonian Castle. - Bike Rentals Near Me - Washington, DC, District of Columbia

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We took a Segway tour last week and we are STILL talking about how much fun we had. Joe is a great teacher, photographer and comedian. Can't wait to come back again! Wish I could remember the name of the guide who went out of his way to return my moms phone to her after she left it in the bag on her Segway. If you're reading this, know that we greatly appreciate you! Top tier customer service. read more

Awful experience renting e-bikes. The batteries died 45 minutes into our rental experience. When we arrived back at the bike shop, exhausted and sweaty, no one was able to offer any sort of refund. We also were issued no refund when we contacted the company via email and by phone. That's just not acceptable. In addition, no one even showed us how to use the bikes, the chain on one of them kept going in and out of gear, and the seat wouldn't stay up and kept falling down. They are obviously poorly maintained bikes and the place is lacking any sort of management. Awful experience and awful customer service. read more

Unlimited Biking - Bike with dead battery... this happened to all three that we rented. - Bike Rentals Near Me - Washington, DC, District of Columbia

We had sooooo much fun on our monumental electric bike tour! Our guide JUDY was amazing!!!! She timed our tour perfectly and stopped at many major monuments. We decided to start our DC trip with this tour to get a view of the city and we are so happy we did! Judy was an amazing guide, extremely knowledgeable and helped us have such a fun and memorable day! I would recommend this tour if you're visiting from out of town and want to get a bunch of sight seeing in a short amount of time. read more

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Absolutely fantastic Monuments by Night bike tour last night with our Tour Guide Joe. Everyone in our group of five loved the tour, and seeing the sights all lit up at night- what a unique way to enjoy the iconic sights of DC. Joe was a wonderful guide- knowledgeable, fun, and passionate about what he does. I would book with Joe again in a heartbeat! read more

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