I'll start at the very beginning before finding Federated:…read more My husband and I hadn't thought too much about buying when friends of ours had told us about their brother wanting to sell his home. We looked at it and fell in LOVE!! I worked in banking for some time so turned first to PNC and after the guy dropped the ball BIG TIME we then called another mortgage broker (recommended by a realtor we had worked with previously), he ran our credit and found a HUGE error on our credit report. He was very indifferent and seemed not to care much. He told us once we had things straightened out to come back and he'd see if he could help us. We were heartbroken and really thought we were going to miss our opportunity to buy the home. A friend of mine then told me about Jessica Lyons from Federate Mort Corp and how incredible she was in helping her and her fiance' to secure a mortgage. I figured it was worth one last shot so I called her. First I have to say Jessica took customer service to a whole new level!!! It didn't matter what time it was (actually called me at 8-9pm and answering e-mails well passed 11pm. She too ran our credit let us know about the issue with the previous car loan (it reported as a REPOSSESSION instead of a trade-in/payoff and new car purchase) and immediately came up with a game plan on how to get it take care of. Rather than making us call all around and deal with what I felt was an overwhelming task she went ABOVE AND BEYOND to get things taken care of. Before I knew it she was calling to tell me our loan was approved. Before this point she had already had me send over all of the conditions she thought they would need so basically we just had to decide if we wanted to take our 3.25 rate or take a slightly higher rate to receive a lender credit that we could put towards closing costs (because we did a VA loan we didn't need a down payment or PMI). We scheduled a closing, another impossibly smooth process being as my husband works insane hours we were able to meet earlier in the day to have him sign then later that evening they sent a traveling notary out all the way to Washington, PA to meet the sellers and sign with them. I honestly believe that Jessica's dedication to us and our loan is the reason we are in our dream home right now instead of still fighting with the credit companies and old finance company. I know that she had several loans in her pipeline that she was working on in addition to ours but I seriously felt like we were the only ones and we had her full attention. Words cannot express how thankful we were to have her referred to us. I will be telling all of our friends and family about her. On a side note, neither us or the sellers used a realtor and neither my husbands parents or mine were here to guide us along what can be an incredibly difficult process and Jessica was constantly looking out for us and proving that she was there for OUR best interest not just to close a loan. She even looked over our sales agreement and gave us advice along the way of what things were normal and what she felt was atypical so we didn't get blindsided at any point. I felt like she was a big sister to me along the way and actually miss her a little now that we aren't talking everyday. :-) Thank You Federated and THANK YOU JESSICA LYONS!!!!!

Awesome staff. They go way above what is necessary. In the mortgage business, service, attention to…read moredetail, etc are very important

While I ultimately decided to go with another lender, I spoke a lot with Jonathan Freed at Holland…read moreMortgage at first about trying to get a 203(k) rehab loan, as well as conventional loans. Jonathan was responsive, knowledgable, cautious where warranted, wasn't over-promising, and had pretty competitive rates. In addition, numerous co-workers have gotten loans through him, and he's come highly recommended by many. I'd definitely suggest talking to him and getting a quote for a mortgage.

Terrible! Had to relocate from San Francisco to Pittsburgh for a job and was looking for a home…read morenear Robinson mall. Found a dream home cheap! Gave my loan officer my documents and he was fired for selling customer SSN and birth dates of his good credit customers! Then loan officer #2 assigned to me told me to stop calling him and he's let me know what's going on. Never heard a thing! Then I ended up losing $42,000 earnest deposit! I contacted the company owner and he pretty much told me to have my husband call him! I'm in a lawsuit now and I'd better get my money. ****Update**** My sister's best friend from high school went to work as a professor there in 2024 and after 6 weeks was told the company was having trouble paying employee wages. She is owed 2 weeks pay to this day!! I'm pleading with everyone to not use them.

Pnc bank as a business is the absolute worst. Customer service is totally incompetent. I've hung…read morein there with this bank as long as I could. The system here is ridiculous if you have any type of issue. I've had 3, and I can tell you this- no one seems to know what they are doing, ugh. Needless to say they are no longer my bank

Yesterday, within 24 hours of closing on a home, I am given an amount to bring in the form of a…read morecheck at 9:30 the following morning. Only...it must be a certified check, not one of my personal checks with Batman on them. Great Scott!!! Fortuitously, there happened to be a PNC branch down the road from the Keller-Williams office. They opened at 9AM, I got in, a bank employee got me my certified check sans any fees, and I still made the appointment at the real estate office punctually. Whew! I own a house, now!!!

My husband and I had the pleasure of working with Rachel Hitt from Reliance First Capital, and she…read morewas AMAZING!!! She was ALWAYS VERY professional and caring at the same time!!! She ALWAYS stayed connected and kept us in the loop!!! The part that impressed me the most was, even though we decided to go with a different company, she STILL spent time on the phone giving us MORE information and insight!!! This is the character of someone who TRULY cares!!! I have passed her contact info on to family members because I KNOW I can TRUST her!!!

My personal experience with refinancing with Reliance First Capital was made easier by the helpful…read moreand courteous service given to me by Mortgage Analyst Caley Curtis Phillips. He was there every step of the way, through the entire process, with his knowledge and especially his helpful, kind attitude. He made sure I understood any explanations he was giving me. I could reach him by phone or email knowing I would get a response as quickly as possible. He gave me the confidence that I was making the correct decision for my situation. I would definitely recommend Reliance First Capital. Make sure you are comfortable with your analyst, as I was with Caley. It will make a world of difference in your experience.

Wow wow wow!!! Where to begin?…read more Jeff and his team made financing our first time as painless as possible. And since my wife is self-employed, that is DEFINITELY not what we had expected! We found Jeff because we were considering a home that needed a renovation loan. We ended up purchasing a different property with a conventional mortgage, but we stuck with Jeff and his team because they had been so amazing from the start. From answering ALL of our many questions, to responding within minutes each time we reached out, to anticipating and heading off potential underwriting issues to avoid unpleasant surprises, they couldn't have been more helpful and professional. This team has true expertise! The PrimeLending team was so friendly, and genuinely excited for us as new Pittsburgh residents. They even went out of their way to coordinate an outdoor closing appointment amidst COVID concerns, and did everything possible to make sure we felt comfortable. Now that the process is over, we'll miss talking to Jeff, Katie, Anna, and Joe... some of our first friends in PA! If you are looking for a lender who truly cares about you and has your best interests at heart, look no further. Thank you for everything!!

I have been meaning to take time to write a review for Jeff Philbin and the Prime Lending team for…read morea long time now--and it is far overdue. The home loan world can be a foreign and imposing place. I feel very lucky that Prime Lending handled my loan, especially under the circumstances. As a first time home buyer, I was completely green to the process. I couldn't have asked for a better company to guide me through. With Prime Lending's help, I was able to take my home from a complete dark and dank gut-job to a warm, inviting space that people compliment the moment they enter. So, when interest rates dropped and I wanted to shoot for a lower monthly APR, I went back to Prime Lending. My refinance loan spanned the first year of the pandemic, when I unexpectedly and suddenly became unemployed. We had already gone through 99% of the process when this happened. Jeff was incredibly sensitive and understanding. Since I had already paid for a home appraisal, he said he would not charge me again when the time came. He kept his word 7 months later, when I was back to being employed in the fall and we once again started the refi process. As fate would have it, I got a better rate--so there were some silver linings to waiting, as well. In a business where money can make people jaded and unpleasant, Jeff is quite simply an honest and kind person. With his leadership, he fosters a team that instills confidence that you are making the right choices and can trust the people handling your loan. In general, Jeff's team was upbeat and responsive, and took the time to answer questions along the way. I would not hesitate to go to Jeff again or strongly recommend to others. Thanks Prime Lending!

It doesn't get any better than this. We should have written about them long ago but just found out…read moretoday, as we were recommending them to a friend, that we could leave a comment. We were novices regarding mortgages in this area and they walked us through EVERYTHING we needed to know with absolutely NO problems. Highly recommend this company. It was a PERFECT transaction from start to finish ! These are the mortgage EXPERTS that sellers and buyers dream about. TOP NOTCH all the way!

From the owner: Century Lending Services, Inc. is a licensed mortgage broker in Pennsylvania. Family owned and…read moreoperated with over 50 years combined mortgage lending experience! Purchase, refinance, mortgage pre-approvals. Professional, honest, low fees, competitive rates. Let us help you navigate the ever changing rules and regulations in the mortgage lending industry. Contact Cathy ONeill at coneill@ centurylending. com anytime you have questions or are in the market for a mortgage!

Terrible, just completely terrible…read more I have called 5 times and have never spoken to a customer service agent that had a solid grasp of the English language. Further, they make it incredibly hard to pay your loan. Their website is elementary and they genuinely do not want you to pay more than your minimum payment. Customer service is unable to answer any of your questions and they continually put you on hold while they attempt to answer the most basic question by looking through their work procedures. Just terrible all around and make sure your loan is not sold to these amateurs.

We have excellent credit. Got approved. A month has past and Near time for closing and now they…read morewant additional list of new items to close. Including 2024 taxes that we haven't even filed yet! This has cost us more money to have seller push out a later closing date. Very unreasonable and do NOT recommend them.

Michael and his team has been great. They worked with us from beginning to end. Great negotiations…read moreand great advice on all types of home inspections. I also sold my previous home through Redfin. Got 4 offers in 3 days.

This PNC location is great for when you are coming from the suburbs into the city and need to stop…read morefor cash! Sometimes its hard to find parking, but we're typically able to find a spot to use the ATM or run inside. PNC always has great service, and I've been loyal to them since age 16.