My husband and I had the pleasure of working with Rachel Hitt from Reliance First Capital, and she…read morewas AMAZING!!! She was ALWAYS VERY professional and caring at the same time!!! She ALWAYS stayed connected and kept us in the loop!!! The part that impressed me the most was, even though we decided to go with a different company, she STILL spent time on the phone giving us MORE information and insight!!! This is the character of someone who TRULY cares!!! I have passed her contact info on to family members because I KNOW I can TRUST her!!!

My personal experience with refinancing with Reliance First Capital was made easier by the helpful…read moreand courteous service given to me by Mortgage Analyst Caley Curtis Phillips. He was there every step of the way, through the entire process, with his knowledge and especially his helpful, kind attitude. He made sure I understood any explanations he was giving me. I could reach him by phone or email knowing I would get a response as quickly as possible. He gave me the confidence that I was making the correct decision for my situation. I would definitely recommend Reliance First Capital. Make sure you are comfortable with your analyst, as I was with Caley. It will make a world of difference in your experience.

Terrible, just completely terrible…read more I have called 5 times and have never spoken to a customer service agent that had a solid grasp of the English language. Further, they make it incredibly hard to pay your loan. Their website is elementary and they genuinely do not want you to pay more than your minimum payment. Customer service is unable to answer any of your questions and they continually put you on hold while they attempt to answer the most basic question by looking through their work procedures. Just terrible all around and make sure your loan is not sold to these amateurs.

We have excellent credit. Got approved. A month has past and Near time for closing and now they…read morewant additional list of new items to close. Including 2024 taxes that we haven't even filed yet! This has cost us more money to have seller push out a later closing date. Very unreasonable and do NOT recommend them.

I'll start at the very beginning before finding Federated:…read more My husband and I hadn't thought too much about buying when friends of ours had told us about their brother wanting to sell his home. We looked at it and fell in LOVE!! I worked in banking for some time so turned first to PNC and after the guy dropped the ball BIG TIME we then called another mortgage broker (recommended by a realtor we had worked with previously), he ran our credit and found a HUGE error on our credit report. He was very indifferent and seemed not to care much. He told us once we had things straightened out to come back and he'd see if he could help us. We were heartbroken and really thought we were going to miss our opportunity to buy the home. A friend of mine then told me about Jessica Lyons from Federate Mort Corp and how incredible she was in helping her and her fiance' to secure a mortgage. I figured it was worth one last shot so I called her. First I have to say Jessica took customer service to a whole new level!!! It didn't matter what time it was (actually called me at 8-9pm and answering e-mails well passed 11pm. She too ran our credit let us know about the issue with the previous car loan (it reported as a REPOSSESSION instead of a trade-in/payoff and new car purchase) and immediately came up with a game plan on how to get it take care of. Rather than making us call all around and deal with what I felt was an overwhelming task she went ABOVE AND BEYOND to get things taken care of. Before I knew it she was calling to tell me our loan was approved. Before this point she had already had me send over all of the conditions she thought they would need so basically we just had to decide if we wanted to take our 3.25 rate or take a slightly higher rate to receive a lender credit that we could put towards closing costs (because we did a VA loan we didn't need a down payment or PMI). We scheduled a closing, another impossibly smooth process being as my husband works insane hours we were able to meet earlier in the day to have him sign then later that evening they sent a traveling notary out all the way to Washington, PA to meet the sellers and sign with them. I honestly believe that Jessica's dedication to us and our loan is the reason we are in our dream home right now instead of still fighting with the credit companies and old finance company. I know that she had several loans in her pipeline that she was working on in addition to ours but I seriously felt like we were the only ones and we had her full attention. Words cannot express how thankful we were to have her referred to us. I will be telling all of our friends and family about her. On a side note, neither us or the sellers used a realtor and neither my husbands parents or mine were here to guide us along what can be an incredibly difficult process and Jessica was constantly looking out for us and proving that she was there for OUR best interest not just to close a loan. She even looked over our sales agreement and gave us advice along the way of what things were normal and what she felt was atypical so we didn't get blindsided at any point. I felt like she was a big sister to me along the way and actually miss her a little now that we aren't talking everyday. :-) Thank You Federated and THANK YOU JESSICA LYONS!!!!!

Awesome staff. They go way above what is necessary. In the mortgage business, service, attention to…read moredetail, etc are very important

I was very satisfied with the entire RMS group and any underwriters they use in the process of…read morebuying my house. I worked specifically with Evan Fels, who was very helpful and more than accommodating in helping me understand mortgage methodologies and provided more than enough information for me to choose the best loan type and terms for my situation. I ended up with the payment that I wanted and could not have been happier in dealing with Evan and RMS.

If I could give less than one star I could. We met with Brian Cross and through many discussions…read morewere assured that we would be able to get a mortgage on the house we loved. After he dumped us off onto another RMS associate that family members of mine have gone through, we were told that everything Brian suggested we do actually ended up hurting us in the long run when it came to obtaining a mortgage. After working through the first set of issues we were met with another set just as we believed all of our issues were worked out. If we had the correct information from the beginning I believe that the very stressful process of buying a home would have gone a lot smoother, and we would have been a lot happier with the advice that we were originally presented with. It looks like through the hard work of another RMS associate we will be able to still get the house that we love. I would not, nor will I ever recommend anybody ever talk to Brian about what they need to do in regards to obtaining a mortgage. He will do nothing but tell you what you want to hear, when in fact you may be looking for someone to help you along this very intimating and confusing process.

It doesn't get any better than this. We should have written about them long ago but just found out…read moretoday, as we were recommending them to a friend, that we could leave a comment. We were novices regarding mortgages in this area and they walked us through EVERYTHING we needed to know with absolutely NO problems. Highly recommend this company. It was a PERFECT transaction from start to finish ! These are the mortgage EXPERTS that sellers and buyers dream about. TOP NOTCH all the way!

From the owner: Century Lending Services, Inc. is a licensed mortgage broker in Pennsylvania. Family owned and…read moreoperated with over 50 years combined mortgage lending experience! Purchase, refinance, mortgage pre-approvals. Professional, honest, low fees, competitive rates. Let us help you navigate the ever changing rules and regulations in the mortgage lending industry. Contact Cathy ONeill at coneill@ centurylending. com anytime you have questions or are in the market for a mortgage!