My husband and I had the pleasure of working with Rachel Hitt from Reliance First Capital, and she was AMAZING!!! She was ALWAYS VERY professional and caring at the same time!!! She ALWAYS stayed connected and kept us in the loop!!! The part that impressed me the most was, even though we decided to go with a different company, she STILL spent time on the phone giving us MORE information and insight!!! This is the character of someone who TRULY cares!!! I have passed her contact info on to family members because I KNOW I can TRUST her!!! read more

My personal experience with refinancing with Reliance First Capital was made easier by the helpful and courteous service given to me by Mortgage Analyst Caley Curtis Phillips. He was there every step of the way, through the entire process, with his knowledge and especially his helpful, kind attitude. He made sure I understood any explanations he was giving me. I could reach him by phone or email knowing I would get a response as quickly as possible. He gave me the confidence that I was making the correct decision for my situation. I would definitely recommend Reliance First Capital. Make sure you are comfortable with your analyst, as I was with Caley. It will make a world of difference in your experience. read more

What an amazing team! They made the refi process so easy and stress free. Evan was extremely helpful, kind and courteous and kept us updated every step of the way. We would definitely recommend this company to anyone and will certainly use them again for any future needs. read more

Our experience with Reliance First Capital's loan officer L.P. was both professional and courteous through every phase of our home refinancing. She was very responsive and informative to all questions. She kept us informed of the status of the refi process and what to expect next. She always was readily available by phone or email and her knowledge and positive demeanor consistently added confidence to our decision. read more

These folks are great. Professional, no "Runaround" Answer questions quickly. I would highly recommend them. They tell it the way it is, advice from seasoned professionals, and on my highly recommended list. Ask for Ken......He has more time on the boards that the other "Big Advertisers" in the industry. Mike Harris in Pa . read more

Great company. Lisa Podorson was awesome to work with. She made the whole process easy. she took care of any questions or concerns we we had. I would definitely use them again. read more

Lisa podorson was very kind and helpful for our refinance. She was very responsive and made the process so easy.

If I could give negative stars I would! Months after deciding I no longer want to refi, I get a sales call from a very pushy sales rep who refused to listen to me when told I was no longer interested. He kept on going anyway to the point that I had to hang up after saying over and over again how I was not interested and to remove my contact information from their records. This rep had the nerve to call me and told me not to hang up on him and how I must listen to what he has to say. I again expressed my lack of interest and hung up again. This is extremely unprofessional! I too work in customer service and on e a customer says no more, that is the end of it! Never will I recommend their services. It's shameful that my first Yelp review is a negative one! read more

Everything about my first time home buying process was perfect. All of my questions were answered, and by the end of day. Everyone there is very good and knowledgeable at their job! read more

I have done two refinances with Reliance First Capital and worked with Lisa Podorson both times. She is truly the best. She guided me through the process with professionalism and expertise. She listened to any issues I had and addressed them immediately. I will definitely work with Lisa and Reliance in the future and have recommended then to anyone I know looking to refinance. read more

If, I could rate lower than a 1 star would do so. DO NOT...I REPEAT DO NOT! Use this company. Even with a low credit score. Someone else will be better. Austin is a joke! I was told they could get me financed up to 50k. So, found a home lower than 50k. Everything seemed smooth, had a good experience going. Contract sent to me. Called Austin back because the numbers were wrong. He said he will get it taken care of and call me the next day. Because he was leaving going out of the country. Well, I continue to get answers because the sellers are really motivated. They agreed to terms that were asked from Austin, Seller's assist. Mind you this was all with in 3 weeks of being told he could get this done. We started phone communication about the end of February. Well every month they hit my credit report every month? At this point they dropped my score and then sent me a denial letter dated 5/23/2018. Turned around and ran my credit again on 5/24/2018. Shady business! Also, communication is horrible. While Austin was supposedly out of the country. He informed me that this Ryan would be able to help me, wrong then in emails was told I could speak to a Tracey and an Amy. Very unprofessional!! A+ BBB rating is difinitely bogus (wrong). I really hope this is worth your read and you go elsewhere. There are better out there. Research is imperative. Stear clear of Reliance First Capital. There are other names they use as well. This office in GREENTREE, PA is the worst. I could go on. Better end my book. Please move on to your next option or company on your list. Better lenders out there. BUYER BEWARE! read more

I cant say enough good things about Reliance First Capital and in particular Austin Clayton. I called Austin on a Friday and within a couple hours he had a preapproval letter for me. The following week we found a home but the home was more than what we were preapproved for. I contacted Austin and even though he was out of the office he was able to tell me that we could qualify if I paid off one additional debt. He went a step further and sent me the preapproval letter so we could immediately submit an offer. Unfortunately the contract fell through because the seller wouldnt help with making costly repairs. Even then Austin went above and beyond to get me back some of the appraisal money back so I wouldnt be out too much cash on the deal. Although we have not yet found another home, I am so far extremely impressed with Reliance and with Austin. I highly recommend them for all purchase or refi needs. read more

I have been working with Michelle W. at Reliance First Capital, and she is wonderful. I started the refinance process the beginning of November and will close December 4th - she provided great insight and knowledge of her mortgage skills and I was very confident in choosing this company. Jill A. Aliquippa read more

Top notch! Closed in 44 days. Very efficient, knowledgeable and pleasant. Very good communication! Thanks to Alyssa A. for making our life better. read more

Kimon provided the worst customer service and repeatedly was dishonest. I strongly recommend looking to another company for your mortgage and refinancing needs. Their employees are uneducated, dishonest and strongly lack customer service skills. It took us over 6 months to close and I have very good credit. read more

Unfortuatley I chose Reliance from my dozens of calls after I applied to Quicken Loan for a refi company. Although my rep, Mr. Visco, claimed that programs were available for all situations after reveiwing my credit file and application and was also quite eager and efficient at first until we discovered a reporting error in my Experian file, which, after one month I was able to repair myself. The real issue I have is not that I may have been mislead into believing a program was available for me, it was the complete lack of follow up and response to my emails and phone calls after I spent a month working with them, Experian, the company who reported incorrectly and even opening a dept charge card at thier request in order to help my score. This unfortunate turn of events is not only quite unprofessional but very disrespectful and not what I would expect from Reliance or an affiliated Quicken lender. I am in the process of a refi w/ Chase and expect setlement in a few weeks. Shame on Mr. Visco and Reliance in Pittsburgh. read more

I like most others have less then prefect credit . That's why when I received the phone call from Alicia I was excited to go ahead and apply for a refinance on my mortgage free home. She promise that it would not be a problem and it would be smooth. So rather then wait to get turned down I offered and had her check my credit and tax papers to make sure I qualified. She immediately called me back and told me that I qualified and that it would not be a problem. So I gave her the go ahead and started the process this was 12/2017 she told me that I should get the money sometime around the end of the month. Christmas passed and she found a small problem with my credit report and I had it corrected and it would take affect in 5 days. So my credit report would the correction in 5 days and it did. A week passed and I had to call her to get the papers to sign to then order the appraisal. She sent the wrong information on the papers . So she resent and I didn't get them . But hem I received a call so I could pay for the appraisal to be done whiched added up to $696 so I paid because I wanted to get this done right away . The appraisal didn't have for a month. Then the appraisal was under Tommy guess appraisal value but it would not affect the amount requested and she called like the appraisal value made a difference but it didn't so it went forward . Not it's February and still no closing . So she then emailed me to tell me she sent the papers for me to sign on a Friday to be delivered Saturday did not get them til the following Friday and numbers were wrong . So I tried calling and she would not pick up my calls . Finally she contacted and told she was not at work so that's why she didn't call me . So she email the correct papers I signed but some of them had to print for ink signatures so she sent me another package and I just signed all and faxed them to her . Confirmed the she received them and she did . Asked her so when should we be closing after the under writer approval so around Friday . Two weeks passed . We are now in March 2018 and I still have not closed and she email and avoided my calls that the taxes that I email her in January were in a jpeg file and she contacted my accountant for a copy in a pdf file when all she had to do was open the file and save it as a save as file and select pdf and it would convert it . How would she not know this in this banking business. So now we are in March and still no closing yet. And now the rates have changed since the first quote and the interest rate has gone from 3.75 to 4.99. read more