I would give my last experience at this salon half a star if I could. I was not pleased with the customer service and the long time for services to be rendered.
1) I arrived at my Saturday 9:30am appointment for trim and 2 -strand twists on time despite there being a huge rainstorm that caused an accident on 95 and almost caused me to get hit by a truck. I arrived in good spirits, happy to be there. I checked in and took a seat in the waiting area. After about 10 minutes, two women came into the waiting area and said, "is [my name] here?" I stood up and the one woman said to the other- "see? She's been here." So apparently there was a mix up about whether I was actually there. But we went to the bowl!
2) After my hair was washed and I sat under the hood, I was not directed to a chair, but back to the waiting area. At this point it was about 11am. I waited in the waiting area about 20 minutes before being called to another chair.
3) I got to a chair that was for a stylist who seemed new. I have thick hair. She proceeded to blow dry my hair for the trim by holding a hair dryer in one hand and a comb in the other. It took a very long time. A very long time. So long that after over an hour, the office manager said she was about to leave and needed to cash everyone out. The manager approached me about payment. I said I didn't feel comfortable paying. I had none of my scheduled services rendered at that point. No trim, no style. It was almost 2pm at this point. Remember- I got there at 9:30! I reluctantly gave my debit card. Shook my head.
4) After the drying was done, was told to sit in the waiting area, AGAIN. And guess what? The office manager was sitting up front talking to other women about a violent incident that happened the other night. Hmmm. I thought she had to go?
5) My stylist trimmed me. Then walked me to a bowl TO WET MY HAIR. ??? She trims dry but twists wet. So I sat through all that drying with a novice stylist, just to have my hair wet again?
5) Was in my stylist's chair for 2 strand twists a little after 2. EVERYONE left. I saw everyone leave: people getting dreds re-twisted, press and curls, even someone getting braids. 9:30am start. I was done around 3:30.
6) I was at the time 25 weeks pregnant. I was offered my first food snack around 2, when I was in the trim chair. I was visibly pregnant, at a salon all day, and got very little nice treatment, except from the woman who washed my hair who offered me water.
7) I expressed my strong disappointment in my experience to my stylist, who again, was the only one there with me because everyone had wrapped up. She said for me to leave my contact info and someone will call me. I never received a call.
I will tell everyone I know (lots of black people whose hair is natural) to not go to RESH. The customer service was despicable. My style was not spectacular, after that long wait. It was my 3rd time there - I had had OK experiences there before. But this was terrible. And to not have follow -up made it even worse.
It's extremely disappointing as a black woman who wants to support black businesses, especially those who hire black women. We should all do better and receive better. read more