I was so excited to support this business. I connected with the owner right after she acquired the location, and as a female business owner, I was super excited to see her rise! I chose to purchase the unlimited cold plunge for the month, asked her if I should purchase online or in person, and she said she be there at 10am the following morning and I could pay then. When I showed up, I was waiting for a money transfer, but wanted to stay in integrity with agreeing to see her at that time. She was so kind to let me cold plunge and sauna before the transfer completed, and after as we discussed options, she had shifted. Zero flexibility. Only 15min appts with a max 5 min cold plunge and 10 min sauna, when she had just said cold plunge could be up to 10mins. and had put no max on sauna. No longer was a 10am appt really acceptable since she may not be there at 10, and the tubs took a while to chill and the sauna to heat up. I had no idea where that came from and I let her know that it didn't work for me, so we said thank you and went our separate ways. I'm only posting this because I just received a text message with no other communication prior to say that I left without paying, I was no longer welcome, and don't contact anyone at the business ever again. It is the weirdest thing I have ever experienced, and if you're looking for integrity in a business, it might be a better idea to go elsewhere. I'm sending her love and hoping everything is okay...but sooooooo weird. read more