Excellent service closing our pool. I had closed our pool for years but we had all new equipment…read moreinstalled by SSPS this past summer and chose to let them do the closing this year. As anticipated, they did a fine job and saved me a lot of time and aches...

I can't say enough good things about this company. They have serviced my spa for a couple of years…read morenow. They alert me when things need fixing and are very professional. I would recommend them highly.

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

we have a 21 year old Kayak pool that my husband usually opened and closed but as he is older now…read more we called Ambassador /Kayak and were pleasantly surprised by the quick , friendly, accommodating and professional service ! Communication was easy , polite and quick ! They couldn't have been more accomodating! highly recommend! Jeanne Smith Saugus Mass.

Ambassador installed a Kayak pool for us in 2020 - wonderful service, then & now. We love our pool…read more& appreciate the continuing service from Ambassador, and from Greg in particular

Scammers. Will take your money and NOT install your pool. They won't respond but will take your…read moremoney.

SCAM ARTIST!!!!!!!!!! Took $33,000 up front. Swore it would…read morebe done for graduation party June 22nd. LIED every day and made excuses. Refuses to answer calls or do the job. Will not return the money, nor will he deliver the pool I paid for when I said I would have someone else install. He is a liar, a thief, and a scam artist. Will be filing a police report for theft and suing for damages (including the hole he dig in yard and the sprinkler system her broke apart for the pool he never installed)

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Top notch outfit! Dave and crew have been servicing 3 commercial pools for us in #ThePinehills in…read morePlymouth, MA and in the past 4 years I've been dealing with him have been nothing but professional; he's always there and he keeps our pools in TIP-TOP SHAPE. Five stars ALL. DAY. LONG.

I had an issue with my pump not working properly, and called multiple local pool companies. We do…read moreall of our maintenance ourselves, so are not "existing customers" anywhere. Dave was the only one who was quick to respond, and despite not being an existing customer, happy to help. He talked me through some troubleshooting over the phone, and the issue was fixed in minutes. He saved me quite a bit of money on an unnecessary service call, and was happy to do so. He was thorough and knowledgable. I can't recommend him enough!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

I've used this company for both opening and closing my above-ground pool, but after this year's…read moreclosing I discovered a major issue: the water started draining out under the cover until only about six inches remain. My pool has never had a leaking problem until after they serviced it. I reached out to the owner hoping to resolve the situation, but instead of listening to my concerns, he told me to refill the entire pool "to see if it drains again." I explained that I didn't want to waste money refilling thousands of gallons of water just to watch it leak out, and his response was, "it doesn't cost that much. You live in Barrington, not East Providence," implying that I should just be able to afford the cost. It was condescending, rude, and completely unprofessional. I also explained, as a business owner in the trades myself, that I understand callbacks can be frustrating, but we just needed help resolving the problem. Instead of working with us, he told me he would charge a service fee--despite the fact that the issue only began after they closed the pool. The owner took zero accountability and dismissed everything I said. The lack of customer service, respect, and responsibility is extremely disappointing. I would not recommend this company to anyone looking for reliable or professional pool services.