Update: I would like to thank the driver for reaching out to me immediately, the following morning. He sent me a "compliment" which wasn't a compliment. He wrote, "This is not a compliment but your guidance was a joke get back on your bike and learn how to ride it". Screenshot attached. I would like to mention, if he had a motorcycle dolly or even properly connected the straps to my forks and not asymmetrical, not taken a half hour to strap down my bike or try to place the strap on my fender which would have caused over $500 in damage, I would not have felt the need to give him guidance.
Each time my roadside assistance has dispatched republic towing, I have been thoroughly disappointed. I'll do my best to sum up the latest fiasco without going on a rant.
Republic towing always takes about an hour and a half to arrive, despite giving a 45 minute ETA each time. After waiting for an hour and a half for my tow truck driver to arrive today, he asked me what's wrong with the bike. I told him the clutch cable broke. He tells me I could have still rode the bike home. Seven miles across town? NOT WITH A BROKEN CLUCH CABLE!
He makes me push my bike 40 yards (120") up a hill to the tow truck and then maneuver it 90° to align it with the flat bed. He had no clue how to strap the bike to the winch to pull it up and would have damaged my fender and brake line with his configuration if I didn't stop him. When he finally put the straps in the proper place, they were different lengths and put tension on only one fork (not good). Once on the flat bed, he had no clue about how to cinch down the bike despite him telling me he has hauled hundreds of bikes (highly doubtful). All in all, it took him over 30 minutes to load and secure my bike onto the flat bed. Through most of this, I was about a half an inch away from telling him to unload my bike and call someone else. If it wasn't for my guidance and me checking the stability of the bike after being strapped down, I wouldn't have allowed him to haul my bike. At this point I was doubting his capability of even driving the truck, but I wouldn't have had a problem telling him to stop and unload it if necessary. From start to finish, over two hours.
Republic towing will never touch another vehicle of mine. read more