1. Repair It

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San Bernardino, CA

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5 months ago

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10 days ago

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2 months ago

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2 months ago

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3 months ago

Fast quality service. would recommend to friends and family and all others. he responded with great curtsy best phone repair place every!

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8 months ago

Israel was really helpful. Fix my dads computer and phone. Thank you! Great pricing! Thank you for all your help really appreciate it.

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Ask the Community - Repair It

uBreakiFix by Asurion - The building

uBreakiFix by Asurion

(38 reviews)

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I originally took my phone to the uBreakiFix store in Redlands in May 2026 to have the glass/screen…read morereplaced. At that time, I also informed the staff that the battery needed to be replaced, and the battery was subsequently serviced. In early August 2026, I unfortunately broke the screen again. Because I had a doctor's appointment nearby, I took the phone to the uBreakiFix location in Rialto. After inspecting the phone, the staff there informed me that the phone was not repairable because there was old corrosion inside the device. I was specifically told that, when the battery was previously replaced, the phone had not been properly sealed afterward, which allowed moisture to enter the device and resulted in the corrosion. I explained to the Rialto employee that the previous battery repair had been performed at the Redlands location. The employee recommended that I return to the Redlands store and explain the situation to them. When I went back to the Redlands location, I was initially greeted politely. However, as soon as I explained what had happened and what the Rialto location had told me, the interaction changed completely. In front of another customer, a shorter male employee began yelling at me and immediately insisted that the problem was not their fault. He accused me of having dropped the phone in water. I explained that I do not carry or use my phone around water and that I had no reason to believe the phone had been exposed to water. He then stated that someone must have spilled something on it without my knowledge. Rather than attempting to investigate the issue, he continued to dismiss responsibility. I was then told that I could speak with the manager, who would supposedly be back in approximately ten minutes. I agreed to wait. After waiting the ten minutes, the same employee came back out from behind the glass wall and informed me that the manager would actually not be back for another 45 minutes. Throughout this interaction, I specifically and repeatedly asked the employee to contact the Rialto location to verify what their technicians had told me regarding the corrosion and improper sealing of the phone. On numerous occasions, he refused to call the Rialto store. I find this particularly concerning. If the Redlands location believed that the Rialto technician's assessment was incorrect, there should have been no reason to refuse to contact the Rialto store and verify the information. Instead, I was met with accusations and an unwillingness to investigate the situation. My concern is that the phone was not properly sealed when the battery was replaced at the Redlands location in May 2026. The subsequent corrosion identified by the Rialto location may have resulted from that improper sealing. I am not making this allegation without basis; it is based on the information provided to me by the Rialto technician after examining the device. I am extremely disappointed with both the quality of the original repair and the way my concerns were handled when I returned to the Redlands location. I believe the matter should be properly investigated, including communication between the Redlands and Rialto locations, rather than simply being dismissed by an employee who refused to verify the information. I am requesting that management review the repair performed in May 2026, determine whether the phone was properly sealed following the battery replacement, and address the manner in which my complaint was handled at the Redlands location.

United Cellular - Unprofessional communication via text message

United Cellular

(8 reviews)

$$

The one star is for the gentleman who did fix our cellphone. He was very nice and fast and…read moreefficient in terms of cell phone repair. He also was very polite on the phone letting us know of the price of our repair (30 dollars) and that he could do it within half an hour. We went inside the building and it was pretty hard to find. We arrived at the booth and was greeted by a gentleman who told us it would take 2 hours for the requested repair and would cost us 40 dollars. We told him that we were told that the repair would cost 30 dollars and he finally did give it to us for that price. He seemed like a nice gentleman and he gave the technician a call so that the technician can come in and do it for us. What didn't sit right with us was the overall dishonesty (I.e. Being told that the technician was working on our device when 10 minutes later the technician arrived.) Now here is the very reason why this place gets a low rating. I had called in in the morning in order to ask for directions to their booth. We paid in cash for their services and left. Hours later I receive a phone call and voicemail stating that I had gone in for a 100 dollar repair and did not pay. However this is obviously not true and they had the wrong customer. I then received a very unprofessional text message stating the same accusation. I finally called back and told them of the services that we had done and that we paid in cash. All the gentleman could say on the phone was oh sorry. Really? After harassing me with a phone call, voicemail, and text message, you would think that there would be more of a proper way of apologizing to the customer and some statement acknowledging that obviously there was a mistake. Needless to say I will not be returning. I will advise that they keep better records of their clients to prevent such mistakes.

This was by far the worst customer service I have ever received. I went in to get my iPhone XR…read morefixed. I needed the whole back replaced and they told me it would be $140. I left my phone for hours. When I returned they handed me my phone and the "new" back piece looked like it had been dropped sever times and was dirty. You could see all the build up in ever crevice. There were gashes in every corner of the phone. When I asked why the "new" back looked like it had been dropped several time they then told me they put used parts on. I was never told or agreed to used goods. When I asked why I was told it was $140 for a new back and got used parts the woman started to get mad and told me she didn't see what my problem was it looks fine. When I wasn't ok with what they had done the woman started telling the guy working on the phone to hurry up and put her old back on the phone and get her out of here she is wasting our time just hurry up and get her out of here. It then took another hour and a half to get my phone back. Such a shady opposition. An older guy kept trying to offer me other options but there is no way I would give them any business. I hope people read all these reviews before they give them business.

Repair It - mobilephonerepair - Updated October 2026

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