Purchased a snow blower, when I brought it home noticed the funnel was cracked. Contacted the store…read moreimmediately spoke to one of the managers. He was great and said no problem they would swap it out and to continue to use it, plus the entire store knew it was broken, they shouldn't have sold it he said. When I contacted the store to follow a different manager said that was not the store policy and they would not exchange it even though that is what the previous manager promised he would do, not honor what was said! Additionally this manager was dismissive, and rude. I will never shop there again, terrible customer service. Find another hardware store and run far away from this one.. Their management is atrocious.

I just called Ace to confirm that they repair snow blowers and I was told that they do not!!! They…read moreshouldn't say they do, when they don't!!! Glad I called, going there would have been a wasted trip.

Fair campground, wishing for wifi, but the host Brenda Garcia deserves 5+…read moreThank you for everything Brenda

Staff was friendly but the spaces are unleveled bad. The only tires on the ground right rear. The…read morefront left was at least 12" off the ground.

Was hoping to get help with faulty propane tank. 2:20 pm on a Wednesday and no one there?read more

This place mostly caters to the commercial customer or the residential heating customer. If you're…read morelooking for a walk-in refill of smaller sized tanks, temper your expectations. First, the employees are not overly friendly. They tend to act like you're an inconvenience, which considering they mostly sell larger quantities, maybe you are. If that's the case, then they ought to just not do walk in refills. Now that being said, they do have a really go refill program in which they give you a card that gets stamped each time you refill a 20# tank, after you refill just 3 20# tanks, your 4th refill is free. Considering they charge the same or less than most tank exchange places, and they actually give you a 20 pound refill (most exchange places give you 15-17 pounds of propane, check it out!) it's hard not to go there despite the less than enthusiastic employees. Plan on going early though as they close at 3 pm and earlier on Saturday. One other word of caution, if you for some reason use smaller than 20# tanks, this is NOT the place to get them filled. I had them fill a 5# tank that one would think would be roughly 1/4 the price of a 20# tank to fill, but not so. They charged me just over $15! That is ridiculous when a 20# tank is $18. I realize there are some savings when buying quantities, but that pricing structure is simply ridiculous. I now go to the U-haul down on 59 & 111th and they charge per gallon, only for what you use. That same 5# tank now costs me just under $4 to fill!

This place has exceptional customer service. Every time I go there they are always very helpful…read more They have helped with remote batteries, chain saw blade sharpening, propane and obscure screw sizes. They are so much better than the big chains

I'm pretty sure I've been here before and didn't have a good experience but I recently stopped in…read morehere to grab a few items for some minor home improvement projects to keep me productive without getting distracted for hours browsing a Menards or Home Depot. Fair product selection with plenty of all season items. Staff was friendly and helpful. They know the store pretty well. Prices are a bit high and I was in and out in about 15 minutes. 10 of those minutes were walking around aimlessly brainstorming new projects for the summer. Solid place to visit. Very little foot traffic, little to no lines.

Very efficient process when getting a CO2 tank refill. Additionally, they helped me with some…read more questions and guidance on proper fittings for improving my home set up. Very happy with this service and will continue to provide them my business!

Easy access, quick service, friendly employees and you're always welcomed. Highly recommend them…read morefor charging up CO2 tanks

I was returning some wallpaper that I had purchased online and the young lady behind the counter…read moreValinda was very patient and kind. The cash registers seemed to freeze up so she called another associate and after just a couple minutes, they were both working fine. I received my refund. And everything was good. Thank you Valinda for making my experience so pleasurable

I was looking for a string trimmer and decided to stop by my local Home Depot. I met the most…read moreinformative Home Depot lady in the lawn equipment lisle. She spent time explaining the string trimmer landscape to another customer and I. After her talk, we were very informed and much more comfortable with our choices and options. I don't know what the other customer purchased but I selected a Milwaukee M18 FUEL model and am very satisfied with it. I'm only sorry I didn't get the lady's name that spoke to us. My thanks to the Shorewood Home Depot for hiring this person.

Today I had the most unpleasant encounter with the manager Wendy. She was condescending and down…read moreright rude. I surely did curse her out tho. I miss Becky, she was always nice and friendly.

I want to give a big shout out to this one location . I had lost a debit card on Sunday and when I…read morehad realized I lost it I was very concern. Having to go to the bank to get a new one and all that would be a pain. I quickly retraced my steps . I called and the clerk said yes we have it. I was so very happy. There are very kind people in the world. This location i was very blessed to have shopped at. I was very happy for the clerk and manager to save the card til I could get it the best part is there were no transactions made on the card and it was not stolen. Thankyou to the person that was so very kind to turn it in to the cashiers. Again god is good . Thankyou